I spent over $15,000 for custom glass insert doors about two years ago. No problem with the doors, BUT, the original latch was no longer working and they wanted to charge me $150 to come out and look at it. I called a local locksmith(CK's) and they gave me a suggestion on how to lubricate it, and what to use. It worked. read more

Excellent customer service and product knowledge. Jimmy was most helpful both in product and manufacturer knowledge. He was able to recommend both the right manufacturer and series of window for the job. In all honesty, I would have made some terrible choices if not having first conferred with him on the project. I would highly recommend this company for all of your window/door projects. Please ask for Jimmy. You will not be disappointed. read more

We ordered custom front doors and impact windows from Custom Door Shop in March 2024. It was a bit more expensive relative to others especially as it ran beyond the anticipated costs. This was a bad experience for us. The project went long past the date we were promised -it was completed in August 2024! We had a complete metal roof contracted and installed before they completed this project. The staff broke our property in and left litter around our house, they had to return to fix installation issues, there was no proper customer service and the owners were unresponsive to our concerns. I wrote a detailed 9 page letter and enclosed photographs in September 2024 that I sent twice and still no reply. I have worked through the Better Business Bureau and the one reply I have since had through them has revealed that the owner has seemingly not digested the letter he had indeed received more than 10 months ago. I am trying to work with the owner to settle the final payment, given both the physical and psychological damage done but he has not yet cooperated. read more

Ordered custom front doors for our home Jan 2021. Installed Sept 2021. Doors are beautiful and at the time we were happy with them. Very soon in spring 2022 the doors began to have expansion/shrinkage/bowing issues and failed to latch. We expected some allowances but doors would just not latch properly unless we pulled door hard and locked them. Had service techs out multiple occasions and shims placed to the maximum. Still having issues, doors will not latch unless we pull close tightly and lock. Gap between latch and strike plate to large. (See photos of bowed door and gap). Presents danger with small children or dogs easily pushing door open. Awaiting the tiastricqal piece to be ordered and installed to help. Ordered in Dec 2022 and is now May 2023. Waiting for nearly 6 months now. Called emailed no responses or updates. Absolutely unacceptable. Would not recommend unless you want no solutions or responses. read more

After an extremely stressful and unsatisfactory impact window and door installation by Access Doors and Windows I went to Custom Door Shop for help correcting my sliders and front door situation which were a liability and tripping nightmare including a 3.5" sill. They came out, measured, advised and produced custom sliders and a beautiful front door which are perfect. I can't say enough good things about Custom Door Shop. Professional, courteous, responsive and a fair price. I highly recommend Custom Door Shop for all your window and door needs. read more

We just had impact windows and doors installed in our entire home. Everyone we worked with, including Chuck, Kali, Eric and Alex, were professional and efficient. Alex and his team of installers were punctual, polite, neat, and skilled. Alex supervised his crew with frequent on site visits. He responded to our questions immediately. The final inspection was perfect! They were a true pleasure to work with. read more

All my doors and windows are from Custom Door Shop. The Custom Door Shop team always provide outstanding advice, product and service. I'm a long time customer and there is simply no other door and window provider I would ever consider using. Custom Door Shop is a five star family operated shop and a great asset to local businesses and the consumer community! read more

Custom Door Shop - Windows Installation Near Me - Delray Beach, Florida

Terrible customer service. Although the sales man at first tried to be nice, it was clear that they didn't want our business. I guess the Covid 19 did nothing to their business and didn't care about selling us anything. My husband and I went in inquiring about an aluminum door. The lady behind the counter, I later found out when we were in the car driving away, gave the sales man an eye roll look which my husband saw. Had I know this I would have said something to her. Wouldn't recommend, at all!' read more

We looked all over the tricounty area for just the right double entry doors and couldn't find anything comparable to the beautiful quality doors at Custom Door Shop. I also read reviews before making such an crucial decision where quality , service and installation are all so important. Our doors are gorgeous and we really love them. The installation was top quality and even our City permit inspector was raving about the beauty and great installation job. read more

Can you believe it? I called to have three French doors replaced. They asked me to measure. I said don't you come out to measure and give me an estimate. Heather said they don't do that. They don't come out to measure but only give a " guesstimate " . I've never heard of that. read more

My husband and I are very satisfied customers of Custom Door Shop. Our front door is the showpiece of our home, and we get rave reviews from all our neighbors. Many of these neighbors have contacted Custom Door Shop themselves after seeing how beautifully our doors turned out. We also had sliding impact glass doors installed leading out to our backyard/pool area. These also came out perfect- Custom Door Shop exceeded all of our expectations! The staff was courteous, knowledgeable, honest and customer-oriented. Both jobs were completed according to the time frame promised. We want to again thank Custom Door Shop for installing quality products and giving us excellent service! read more

It was an absolute pleasure working with Kali and Hillary! They are extremely customer service orientated and have a great eye for details. Spent a good amount of time with them in the showroom going over designs'. Job was completed within the time frame promised and it came out beautiful! Thank you again! read more

This company is awesome ,they replaced my sliding glass door with hurricane impact glass doors .The job was done as scheduled and their price were fair . Thanks guys Great job!! read more