0 Stars - DO NOT TAKE OR HAVE Your Vehicle Here If I could leave zero stars, I would. My experience with Custom Finish Paint and Body, specifically with the owner Mary, was nothing short of traumatic. She showed no manners, compassion, or basic human decency during one of the most vulnerable moments of my life. The day after my accident, my husband attempted to access our vehicle. While his name wasn't on the registration, we provided a legal power of attorney that granted him permission. Mary flatly refused and insisted that I be the one to come, despite the fact that I was physically unable to walk and emotionally shattered. I had just survived an accident where I could've lost both my life and the life of my unborn child. Still, I had to drag myself there to collect what I could, barely able to function. I later informed her I needed to return to retrieve more belongings, and she coldly informed me I no longer had access and would have to wait until the car reached the salvage yard. Her complete lack of empathy and professionalism is alarming. I won't waste more words on her appalling business practices or her inability to be a decent human being. Just do yourself a favor: do NOT bring your vehicle here. If you're ever in an accident, ask the police to tow your car somewhere else, anywhere else. This woman should NOT be allowed to operate a business, let alone one dealing with people in crisis. read more

People weren't lying. Lady pulled up to gate and immediately said owner, id and money. I asked her how she was doing and the only reply I got was " id"!. But I didn't have a choice who towed it. Cost over $300 read more

Mary, is a rude bitch and a lier. She stated that a highway patrol sets the rates, which is a lie they only set the maximum rate of $219. She should get in trouble for lieing about the cops.They towed my daughter car 5 miles and charging the maximum amount. Also, charging $33 a day storage fee. Mary, is most unprofessional and rudest person in the world. She is going straight to HELL. Please no one do business with this company. Custom Finish 307 Hillman St 8036630601 read more

My car was towed via this business. The owner of this business was rude and unprofessional on the phone and hung up abruptly without giving very much information. They refused to accept a credit card, and after I went and got cash, she refused to give me change (she owed me 15 dollars). I had to insist 3 or 4 times that she had no right to keep my change before she begrudgingly went and found change for a 20. She refused to answer any questions I had about the tow (what kind of wrecker did you use, did you tow from the front or back), and when I attempted to inspect the outside of my vehicle before leaving the property, she ordered me to leave. It was an infuriating and unpleasant experience. Do not do business here willingly. read more

DO NOT USE THIS BUSINESS!!!! The woman is rude and disrespectful and refuses to answer anything. Our car was towed there and we called as soon as we got home and the only thing she would say was, "Business hours are Mon-Fri from 9 to 5." She called my husband at 8:01 the next morning while we were sleeping to tell him that I was outside her house at 7:30 that morning. I was asleep and don't even know who she is. It was after hours when we were towed on a Saturday. So she held our car hostage until I went to get it on Monday. She refused to release the car to me because it is in my husbands name. My husband works out of town so we did not get our car back until Friday. I kept calling all week to find out the cost of the tow and she never told me and rudely hung up on me repeatedly. When we went to pick up our car, she didn't even show up. She had her equally rude family member go through our paperwork. Then he told my husband he had to have written proof of insurance. I had that on my cell phone and he reluctantly accepted it but just had to go check the VIN to make sure they matched. The VIN number was on the paperwork we got from them when they towed the car. They tried everything they could not to give us our car. When we finally got it, the car smelled of cat urine and there were cigarette ashes on the dashboard and between the seats and neither I nor my husband smoke. And the final cost for them holding my car hostage for 6 days was $325.00. They are crooks. DO NOT USE THEM UNLESS YOU WANT TO GET RID OF YOUR CAR!! This "business" gets no stars. None. Unprofessional. read more

DO NOT USE THESE PEOPLE!!!!!! If you need to get your car towed Request your vehicle to go anywhere but here !!!! My son was in an accident which he was taken to GRU and the vehicle was sent to Custom Finish Paint and Body. After making sure my son was stable at GRU I wanted to see what the vehicle looked like after it was totaled out. I called these people and a lady (Mary) answered the phone. She was Extremely Rude I told her I wanted to take a picture of the vehicle to show my son what he survived. She rudely told me that she didn't even know if the vehicle was there and had absolutely no compassion whatsoever that my son could've died in that vehicle. Absolutely no compassion about the trauma that my family was going through. The ONLY thing that she was concerned about is if it was shortly after five and she could not be bothered with any of my questions because the office was closed. I asked her why she was being so rude and she blatantly told me the office closed at five and HUNG UP ON ME! NEVER have I EVER experienced a business that could not care about their customers IF YOU ARE LOOKING FOR PROFESSIONALISM. This is NOT the place to get your car towed to. HORRIBLE Customer Service. NO STARS. NONE read more

not a good place when u call they dont even answer the phone like its a bussniess an the lady has a nasty attutide when she do answer

This business is very nasty and hard to deal with. I would not recommend anyone having their vehicle towed with this towing service. They are very Valley... read more

First of all let me start by saying these are the most unprofessional people I have ever dealt with. If you call them they won't even answer with a business name just a very rude hello. The owner Mary Cooper will tell you that she knows the law better than Aiken County Sheriff's Department and if you can't pay your tow bill they won't even give you the Bible out of your front seat which must I add is against the law ask the Aiken County Sheriff's Department. They will tell you that every single person that they deal with or have dealt with is extremely rude not on their part but on the customers part. I hate to tell you guys at some point in time you have to realize it's not everyone else. If you have a choice of having anyone else told your vehicle or work on your vehicle please choose anyone other than this establishment. They aren't concerned with getting a payment or anything like that but just want your vehicle so if it's paid for they're going to try to take the vehicle instead of your payment. Mary Cooper I would suggest that you maybe read some of your reviews and one day maybe you'll realize it's not everyone else it's you honey God bless your heart. I will say a prayer for you this Sunday read more