Was timely, reasonably priced, and fixed the issue, while another contractor could not. I would…read moreuse this contractor again in future.

From the owner: We do gas fireplace’s in twin city 28 years of experience. I do not work on woodburning fireplaces.read more

I had to replace my defective fireplace with one from Custom Fireplace and Chimney Care. I am so…read morehappy with the product and installation. I highly recommend them.

Great service. Fixed the problem quickly. Knew the product and had parts accessible to fix same…read moreday. Wow.

Dr. Zach was in and out within 90 minutes and had our gas fireplace up and running after my simple…read morecleaning attempts failed. The fireplace needed a new thermo-coupler. The Fireplace Doctor offered a narrower arrival window (2 vs 4 hours), a competitive clean up and repair fee, and a better repair solution. The place we bought the fireplace and used prior for service was good. For this repair the alternative services provide stated the likely part needed was an entire assembly made up of three parts and cost $200+. The Fireplace Doctor proposed changing one of the three components. And the price was $20.

Very impressed. Really did a great job- professional- reasonable pricing. We will definitely give…read morethem our business in the future. Also, a nice fireplace technician. Informative and explained everything. I recommend this company highly.

the fireplace guys are THE BEST !!!! I've used other…read morecompanies over the years the other ones were dishonest and incompetent i give the fireplace guys 10+ stars

These guys had very little communication from sales to installers. They brought the wrong color…read morehearth and made us go pick up the correct stone. Directions that were given to salesmen Nick Schultz's were never given to workers. He was rude and was uninvolved with the project. Do not use this company.

My husband and I just visited this store. The older gentleman who "helped" us only asked for my…read morehusband's name and interrupted me multiple times. He never introduced himself. We both left with a very unpleasant feeling since we were looking for a moderately priced fireplace, not the "Mercedes" model. Our interaction occurred after we listened to this same person's condescending conversation with an older woman who was looking to have her fireplace serviced. We won't be back.

Its refreshing to work with a company that is responsive. I didn't have to reach out to them, they…read morecontacted me. They set up a time for repairs, called before arriving, wore a mask, took off their shoes, answered questions and gave me confidence in the work that was completed. Tony is friendly and willing to provide the type of service that is far too often left out of business these days. I highly recommend going with Twin City Fireplace for your fireplace work. Thanks so much Tony!

Unbelievably rude- first off you wait on hold far too long to schedule. Then they don't mention or…read moreremind you to keep the fireplace off for several hours, so I had to reschedule but luckily the tech was nice and gave me a 2 hour window instead of the 5 hour window you get when calling. Unfortunately day of the reschedule I'm sick and don't want to subject the tech (only nice efficient person at this company) to my cold. I call the main line and am rudely spoken to by Leander- I asked if the tech could contact me to schedule a shorter window when I'm not sick and he went off on me that's impossible. So I'm sick being yelled at.... Every time I've dealt with customer service it's nothing but long waits and rudeness. Find another company they're awful

Scheduled an in home visit to review my needs but they never showed up. A rep called about three…read moreweeks prior to the scheduled visit and I described what I wanted. He said he'd meet with me before the scheduled visit and that was the last I heard until they emailed me 2 days prior to the home visit to remind me.

Shelley in the coon rapids office has been so helpful. She helped us pick out the perfect fireplace…read morefor us. She was a big reason we chose to buy our fireplace here. Austin in the service department has been great with the questions we have had and did a great job getting the fireplace flame to how we want it. So far, we are loving the fireplace. It was installed September 2024. We however were not the happiest with the installers. One of them seemed to be in a rush and tried to cut corners when it came to the gas line. Seemed a bit annoyed when we asked him to do it correctly. Other than that, our experience this far has been great.

I had Derek and Josh from Glowing Hearth & Home Inc. complete my fireplace repair and was VERY…read moreHAPPY with their work and FANTASTIC customer service. While we had some delays along the way while waiting for the parts to arrive from the original manufacturer, the work performed by Derek and Josh was first rate. They were so very careful in their work and did a complete clean up after. They also do new fire place installs but my repair was to remove and replace cracked back and side panel inserts in our wood-burning fireplace. I wouldn't hesitate to recommend them based on the quality of their work. By the time they were finished, it looked brand new!

Had a great experience with these guys. My wife is chatty and Byron patiently answered all of the…read morequestions she had and he stayed at least 30 minutes after closing to do so. The fireplace turned out beautiful and as a real estate agent, I know that it is going to increase the value of my home and make it more appealing. The service after the install has also been great. 2 thumbs up for sure!

Very helpful. Spend a good amount of time discussing the different aspects of each unit, pros and…read morecons, and answered all of our questions.

These guys were recommended to us. I won't have anyone else do chimney cleaning! Their price was…read morethe same as everyone else and they simply do a better job. An inspection is included in the price. Their cleaning removed years of build up that other companies were supposed to have removed. Highly recommend!

Thank you Kristen for your honest and enlightening conversation this day. I appreciate that your…read morecompany was not able to complete my request for chimney repair due to roof repair but at the same time as this was required by my new insurance company for a chimney that is strictly unusable and has been for many, many years, no coal chute use any longer/new Lockinvar boiler installed/with split mini A/C) you were Entirely Correct in asking why Would I? need to have it repaired when in fact it should be removed at the next roofing repair which is not due for at least 4-5 years. As the homeowner yes, it would be at a lessor expense just to have it removed altogether by a roofing firm as they would seal my roof as needed an voila! Done!! Your Honesty, Value and Integrity shown through and I Cannot Thank You enough for your enlightment. You and your team shine through as the ultimate integral part of what is "true care, honesty and service". I Thank You from the bottom of my Heart. P.S. roofing contractor coming tomorrow to assess removal of the "unusable chimney". Thanks again!

We purchased a wood burning insert for our fireplace. Adam talked us through all the options and…read morehelped us select one that worked well for our space. Installation was done carefully. Love the heat that is now going in the room instead of up the chimney. We have another fireplace and when we redo that room, will certainly be back for another.

My frustration in trying to make an appointment with Woodland Stoves, along with other incidents,…read morehas prompted me to express myself in hopes that management might reflect on this feedback and revisit certain business practices. I will try to be objective. 1) Purchased a wood stove from them 8 years ago. It was difficult to get the attention of anybody working there, but eventually we were helped. 2) Purchased a hearth pad at the same time. The design was wrong upon delivery - too late to change. 3) Installation by them was okay. Employees were patient, efficient and friendly. They had, however, initially positioned the hearth pad the wrong way. My wife, who was present, corrected them, but they had already drilled the hole for the stovepipe in the ceiling, so things were a little off. I can live with it. Clean up was great. 4) We also hired Woodland Stoves to service our wood stove every two years. Scheduling was a bit difficult, but the wait was no more than two months, and things were done rather efficiently. 5) Having Woodland Stoves change out the hearth pad was marked by poor or no communication on their part. I had the feeling that they were not very invested in helping me with this, and when the error in communication came to light, the exchange turned sour. Frustrating. 6) Day of installation of the new hearth pad - and cleaning - was great. Workers were again kind and thorough. 7) This summer I have tried to schedule an appointment for a routine service. There is an online form one can fill out and submit. One can also call and have information taken from you. For some reason, my attempts to get an appointment have gotten nowhere. I filled out the online form twice and called once. Supposedly, this only puts you in a QUEUE for the scheduler. After three weeks, I have not been contacted, neither via email nor by phone. There is no mention made via phone conversation or online of a suggested timeline for a simple response. This has been beyond frustrating. At the very least, service representatives should make some mention of when to receive notification. I feel that my request has been buried, forgotten or ignored, and this has prompted me to finally take my business elsewhere. Three attempts - and three weeks - is beyond acceptable. I was never even contacted by them with a suggested date for the cleaning. I submitted an online request with another company and got a personal response within 24 hours. To me, this speaks volumes of a company's actual service, and I look forward to doing business with them. Woodland Stoves - I really, really tried.....