Really EXCELLENT experience! Amazing quality work, very friendly, perfectly neat (zero mess), and all done at a great price! Matt and his team are really easy to work with! PROFESSIONAL, WELL PREPARED, HELPFUL, GREAT ATTITUDE! read more

Custom Hot Mop & Waterproofing - Perfectly hot-mopped shower pan - Waterproofing Near Me

Called Matt and needed service quickly. He had Caswell (amazing guy and very knowledgeable) on site at 9am the next morning because he knew it was needed. Totally recommend as Caswell took the time to explain everything and did a great job! A++++ read more

Custom Hot Mop & Waterproofing - Underlayment - Waterproofing Near Me

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Great service, great workers, great product. Huge relief knowing Matt or his guys are going to show when planned, keeping the project on schedule. read more

Great company! Always on time, efficient, and professional. The work is always top notch. Clean and neat. Left the jobsite as if they were never there. For bath remodels, timing is important. Great project partners. Clean communications as well. Highly recommend. read more

Called Matt to hot mop two showers were getting remodeled. He was busy this week but extremely accommodating in coming down to Santa Cruz and doing this for us the next day. He explained the entire process, ensured the sloping was done correctly, fixed the framing issues and the drain alignments. Then finished up both showers within 4 hours. Ensured the weep holes for the drains were clear and told us what to do expect and how to manage the city inspections. Offered to come fix anything that goes wrong. Really A+ classy guy. read more

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Excellent! Professional from start to finish. Clean while working. Very respectful. Great customer service. THANK YOU Custom Hot Mop (Matt & Wes)! read more

Custom Hot Mop & Waterproofing - Hot mopped my shower - Waterproofing Near Me

I contacted Matt on Saturday to do Hot Mop for a bath, he quoted a reasonable price, contracted on the call, no need to compare or search. He came at scheduled time and finished everything including Drain Re-adjustment. He happily gave us discount on Drain adjustment labor. Will definitely contact him again for any waterproofing project. PROFESSIONAL, NEAT, WELL PREPARED, HELPFUL, GREAT ATTITUDE! read more

Custom Hot Mop & Waterproofing - Waterproofing Near Me

Called Custom and spoke to Matt who was not only very personable but knowledgeable too. Since I was acting as my own general contractor, it was very helpful to have someone with his experience who was able to help me fill in the details of my project and give me a better understanding of what I needed. Matt's professional, fairly priced and very clean. I was so afraid I would have tar spots all over my house and backyard that I bought extra tarp but Matt did not leave a spot in sight... He also recommended a tile guy to float my shower and pan - Andres L Arrazola - who was AMAZING and very fairly priced BTW: I left the water in the pan for a week and still no leaks... I highly recommend his service. read more

Custom Hot Mop & Waterproofing - Matt did a great job - Waterproofing Near Me

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Went above and beyond at our house multiple times. Got here quickly, on time, and even fixed someone else's work which I know made him be late to another job. A class act, and his work has been spot on every time. Also very respectful of Covid safety protocols. read more

I had a great experience with Matt! I have two planters attached to my house that were improperly waterproofed by the previous owner. I've worked with three contractors and handymen to try to get it resolved, and no one has been able to figure out what's going on, let alone fix it. Matt was a legit Sherlock Holmes and lo and behold was able to suss out the problem!! He went above and beyond, and now my planters drain properly and are watertight! Not only was he able to do it, but he did it under a bit of a time crunch. I can't express how much I appreciate it. read more

Matt is prompt in calling back and seems very knowledgeable in his job. He is courteous and empathetic towards your anxiousness and worries as a home remodeler. He answers all your questions very clearly and patiently. Will post review on his work once he finishes the job. I am so glad I found this company through Yelp. read more

Wanted to thank Matt here for the time he took with me on the phone to explain why Hot Mop wasn't actually the best solution for my job. It was clear Matt was a good, honest guy, and I'd recommend him just for that. Thanks Matt! read more

Matt is really nice guy. He took my initial call quickly, and give me good price range after talked with me. In second call, he could arrange the time just three days later, which I preferred. He came my house on time, and helped to prepare the shower pan. Shower pan hot mop is done about 1 hours with high quality, and it's passed city inspection in two day later. I would recommend Matt to everyone. Great job, Matt. read more

Custom Hot Mop & Waterproofing - Shower pan hot mopped. Great. - Waterproofing Near Me

Matt is truly the man! I was flaked son by another hot mop guy 3 times and I finally had enough. I called Matt the same day I needed the job done and he found a way to accommodate me. From the moment he answered his phone he was polite, accommodating, and best of all honest! He said he would come out and do the job and he did it. Once he got to the job he talked to my customers because I couldn't be there. He did the work, sent me some pictures and that's that. This was the first time I used him and it definitely will. It be the last. His quality was great and when I finally met him in person to pay him for the job he was a really nice guy. I couldn't be happier with the end result. read more

I called Matt on a very short notice . We discussed my project and Matt was extremely flexible about taking care our 2 pans. His cost was within our budget, he showed up when he said, he did a super job and passed inspection without any issues. I will absolutely call him again very soon for our upcoming projects. Tracyw read more

Top notch work! Solid crew that gets it done on time and leaves no mess behind. Highly recommended!

Sometimes you don't actually need to have work completed to write a positive review for a company. This is one of those cases. I wanted to get an estimate for some balcony hot-mopping that I believed I needed for some leaks at my home. Matt came out on Saturday to take a look and provide an estimate. After looking at the areas that needed work, Matt let me know that hot-mapping these balconies would not be the best solution for repairing the leaks. He explained why there were better options and he even provided the names of some other companies who would do the type of work that was needed (and would have the best results for ensuring the balconies would remain waterproof for an extended period of time). I really appreciate Matt taking the time to come over, explaining what was needed, and acknowledging that his company would not be able to provide the best solution for me. A lesser company might have moved forward with an estimate for work that would not have provided a long-term resolution for the leaking balconies. Thank you Matt, and if/when I *do* need some hot-mopping work done, you'll be the first person I call. read more

Top notch service and work! No corners should be cut when it comes to waterproofing a shower. Pay to get it done right or pay double down the road... A Leaky shower pan can cause thousands and thousands of $ damage. We had a double size shower to waterproof. I called Matt. He called right back. He asked the critical questions that would save us both time and hassle. I provided him some pictures. He was out in 24 hours! I'm not saying he can do that for everyone. He happened to be doing a job in Carmel and was willing to run up to Aptos for our job site. His work is 100% top notch. He brings a positive vibe to the job site. Works efficiently and CLEANLY! *I can't overstate how important this when working with hot tar. The pre-sloping and drainage of a shower pan is also critical. Matt has this down to a science. He was a straight shooter on price. Didn't try to mark up on the job or charge a mileage fee. We've renovated a fair number of houses. Matt is on the top of the list of trades people to call or refer. Thank you Matt for a great job! read more

Matt did amazing work to our new bathroom addition. We called him and he came out shortly after, was on time, and did really great work at a fair price. I would highly recommend him to family, friends and others! read more

Matt, the owner, is very knowledgeable and responsive. He has great working ethic and gets his work done effectively! We just passed our shower inspection without any issues. Highly recommend this company! read more

Called Matt and he was able to handle our request for a hot mopped shower pan on short notice. Once Matt committed, he came through all the way. We had the City do their inspection and just as Matt said, his work passed inspection and the inspector was pleased. Thank you Matt. You represent a small percentage of business owners who know how to treat customers with respect and your work is simply the best. Jack and Amy read more

Excellent job. Call Matt and he will stoke you out. He did an awesome job doing a shower pan for our master shower remodel.

Matt is fabulous! Great Customer service as well as top of the line work! My company has used him in a couple of our jobs and he is always a pleasure. read more

During a house remodel we discovered a small leak in the corner of our balcony. There were a number of ways to fix it, but to do the fix properly we had to completely redo the waterproofing. I reached out to about 10 waterproofing and roofing companies in the area and Matt was one of the fastest to respond. He came by within a day or so and provided a competitive estimate for the hot mop option. He also took time to go over the requirements to do this type of waterproofing with my contractor (all the old tiles and plywood had to be removed and new plywood installed). My other option was a waterproof coating (metacrylics) that you can walk on. I decided to go with a hot mop + tile option as it was faster and provided an opportunity to customize the balcony floor look. According to my research, this option is supposed to provide the same long-term protection as metacrylics and should not crack in earthquakes. Matt was quick to respond to all of my questions and was able to fit us into his fairly busy schedule. He showed up on time, was courteous, and ensured that all indoor areas were covered so that there were no tar drips. He installed new flashing, moved the drain and waterproofed the deck - the job took about 4 hours. Overall, I believe he did a great job and really knows what he is doing. I definitely recommend giving him a call for your waterproofing needs. read more

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