A few days ago while I was driving through Cheyenne, my car's check engine light turned on, so I…read morehad it checked at another AutoZone location. They told me the issue was a misfire with the ignition coils and spark plugs, so I bought the recommended parts. I don't have a negative opinion of that first location, just nothing especially worth reviewing. Unfortunately, some of the tools I picked up didn't end up fitting my vehicle, which was frustrating. Considering it's about that time to get them switched out anyways, I decided to keep the spark plugs and coils to bring to a private mechanic. I stopped by this AutoZone location to see if I could return the rest. One of the items was typically non-returnable, so I wasn't sure what kind of response I'd get. Thankfully, the manager, Nathan, and the team member who helped me, Jose, went above and beyond. They listened to my situation, made an exception, and processed my return with zero hassle. They were understanding, respectful, and genuinely cared about making things right, something that's not always guaranteed when dealing with auto shops. I usually feel a little out of place in stores like this, but their kindness and professionalism made all the difference. They didn't just make the return easy, they made me feel seen and valued during a stressful situation. That kind of service stands out and absolutely deserves recognition.

I've never had a problem with O'Reilly's regardless if it is ordering a part or returning a part…read more The staff is always quick to help, give advice or even put the part on if it's in their wheelhouse.

Greg was awesome! I went to get a new battery on my lunch break. He gave great recommendations and…read moregot me in and out quickly. The battery had to be installed by a professional. He recommended Brakes Plus next door to install it. They were also very quick and super friendly. Would recommend both of these places!

Best advance auto crew in the country hands down. You'd be stupid to go anywhere else.read more

I found him! That guy, Keith, from a different store left and now he's here at Autozone!!! Went in…read morelooking for brakes and his smiling face was happy to greet me. Helped me find all that I needed and even some I forgot about to get the job done right. Everyone in the store seemed in a decent mood and greeted me warmly. Will definitely be back!!!

Good things that I know of 1st hand that AutoZone employees have done…read more 1. Military retiree (Scott) on way to Wheatland Wy from Virginia. Diesel truck 2 bad batteries called the store Saturday night about 10 minutes until store closed, said he was about 20 minutes out and needed batteries. Customer informed store closed at 10 and they were going thru shut-down procedures and cash registers wouldn't be avail, however if could pay with card they could do transaction. Took customers order over phone. Store was closed, he arrived at 1020, Scott helped employees install his batteries. 2. New Yrs 2019 Family returning to Kansas from Montana, Chevy Suburban, Waterpump went out. Customer ordered parts on-line. Assisted customer in store swap-out fan blade assy, they couldn't get it off installed new blade assy. They bought 4 gallons of 50/50 mix antifreeze $70 sum bux plus tax. Customer informed let's see if we can find an empty gallon container, they inquired why. Customer informed we're here to try to save you money also. We found an empty container, refunded customer the money and recharged him for the straight anti-freeze, made their own 50/50 mix of antifreeze, saved customer about $40 bux. 3. Dec 2019 Customer had bad thermostat, purchased parts but not really sure how to change out parts. Employee changed thermostat for customer in about 15 minutes 4. Dec 2019 Customer purchased wiper blades and headlight bulb at another business, they couldn't install them, came into store told us they bought elsewhere but asked if we would install them. Customers parts installed.

When it comes to honesty and affordability- this is the best place I've found in Cheyenne. I'm a…read moresingle mom and my car was having a weird issue. I took it to 4 places in town each telling me it was something different or recommending a certain service that would be needed. Long story short I ended up here. Communication is no bs- no fluff- no sales pitch. I appreciate that. It was refreshing to have someone talk to me about what was happening with my vehicle without feeling like I had to weed through intentions and sales. Maybe not the best social skills when it comes to customer service but I'd rather have an honest and knowledgeable repairman that tells me like it is any day of the week. I recommend and will always go back.

Drive to Ft. Collins. Or go anywhere but here. Everyone was rude from the get go over the phone…read more And BEWARE if you're military and ask for a discount; you have to ask AHEAD of time for them to honor it. My wife's truck had a bunch of lights on on the dashboard. We called and spoke to Tom who wanted to know exactly which lights were on. Since we had the truck at another shop and weren't looking at it, we didn't know off the top of our head all of them that were on and he was annoyed and snappy with her. When we went in to pay, we asked for a military discount. The person at the counter told us that they have a military discount, but we would have had to inform them of it before they wrote the invoice. I asked them to rewrite the invoice so that we could get the discount and they refused to do so. Way to respect military personnel...

Nick treated us so badly. We bought a transmission over 6 weeks ago. Paid $1200 to him and he…read morefailed to deliver it and kept telling us every week that it was being shipped. Then claims it was being sent back to him and I could not get a refund without being charged for the delivery fee- WHAT DELIVERY? I never got the part. TOTAL SCAM. If you want to throw away money, have bad customer service and be lied to- this is the company for sure!

What a terrible experience I had trying to get a transmission! Nick treated me so bad that I was…read moreliterally at a loss for words, except obscenities. I was told several times a part was shipped and nothing ever arrived, when I asked where the part was weeks later I was told it was delivered, (it was not). One time nick even had the unmitigated gaul to try and tell me that he had pictures of my part being delivered to me, however he could never produce a picture to me. When I asked for a refund they told me that I would have to pay for the return shipping and then a re-stocking fee(on a part that was never shipped). You all should really consider my words here and heed the warning to stay away from this company. I needed up having to file a dispute through my credit card company and after a lengthy investigation by my credit card company, my card company refunded the money I gave them 2 months prior for a transmission. I literally think nick suffers from narcissism, as he has the inability to admit he made a mistake, even in light of blatant errors.

My new International MV truck had issues on my way cross country bringing it home. Mccandless…read moredropped everything spent several hours getting it diagnosed. worked with International directly to get a back ordered part there quickly and it back on the road. Took care of several updates as well. Things break new or used. international and McCandless in Cheyenne did everything possible to get the problem resolved as fast as possible, staff was happy to help. Thanks.

This might be a long post but let me tell you the difference in customer service…read more McCandless Truck Center had my truck for 5 days, two of which is was guarantueed to be in the shop. After 5 days they then decide to tell me it will be $3200 to drop and inspect the transmission. They've known what it was going in for, they never kept any contact with me about cost, they told me it would be two hours charge to diag and they never contacted me about not getting the truck in the shop on the days promised I had to call to find out. No apologies were made, no effort was given. When they failed to produce a quote for a transmission replacement after 4 hours, I sent my driver to pickup the truck. They did nothing, offered no apology, charged me $500 and we went on our way. Called a friendly shop in Assumption IL, small farm town. CB Enterprises. They don't have a FB page but they did great work on my other truck. They said they would change my transmission for $4600, including parts and clutch assembly. (Now remember McCandless wanted $3200 just to inspect the transmission) they would have the parts on Monday, and transmission replaced with truck ready to go on Wednesday. Two days. With only one day notice and on a Friday. Shot my driver over to IL and they are already taking the truck apart to replace it, they even let my driver borrow one of their company trucks so he could use it to go to the hotel in a neighboring city so he use it for the days he's there. Customer service does matter. Especially in this industry. If my trucks ever have issues in their area and even if I'm clear across the country I will send my trucks to this shop. I really hoped since my company was moving to Cheyenne we could work a great business relationship but I guess that's not the case and this dealership is like every other. Crooks. EDIT in response to stores reply. The truck still did not get in until the following day after they talked, also no price was discussed for the transmission inspection. I was told it was a minimum of two hours but over 4 days no one told me the price would be $3200 just to inspect it. They waited until the 5th day. Also. The manager was decent to talk to on the phone but the lady at the counter was rude and didn't care at all about what was going on, all my employees on two separate occasions complained about the front desk lady. And none of the employees have talked to each other so they all had real experiences. What's done is done, my transmission was replaced in one day by the shop in Illinois and they treated my driver like a King there. I'll make sure none of my business goes here and I will take away every bit of business I can from you guys.