Where to start?... I've had Excellent service for at Big Al's for years! I've been taking my…read morevehicles to Big Als for about a decade now. I can't say enough good things about this business. They have always fixed me up. Skilled mechanics, knowledgeable front office that's friendly and always have communicated with me all the way through the repairs. I've had work done on my diesel trucks, an Acura, and my Toyota. I've even had them work on my 78 Camaro that was a nightmare to diagnose. They chased down the problem and fixed it properly. 3 other shops failed to find the problem but they found it. Not only are they a family business but they've always listened and communicated so well. They have warranted several parts over the years no questions asked. From towing , technical repairs to gremlins on my classic car. These guys and gals deliver every time. They are a successful shop and they'll have cars stacked up out front and they motor thru the work. My vehicles have always gotten handled in an appropriate amount of time. Big Al's has always repaired the my vehicles well. Great team mentality!

Waited 2 days for a part he ordered we didn't need because he didn't look under our motorhome, then…read moreanother day to get parts we DID need. Then justified charging "book rate" 6 hrs. labor, $150/hr, for a job he finished in 1.3 hrs. He ripped off 2 stranded senior citizen vets. People with masters degrees don't make $150/hr but he greedily steals double that by charging multiple customers for the same hours. I will be telling everyone we meet traveling around the country to avoid this immoral greedy thief. If he had any conscience he would refund the 4 hrs. of labor he stole from me. One day he will reep the consequences of ripping people off.

Best tire service in Cheyenne, Wyoming. Walked in there with a punctured tire walked out 20 minutes…read morelater and clean as new. 26 bucks easy deal!!!

Went in just to get my tired looked at needed air and of couse they had to suggest everything but…read morejust putting air in to fix it from the sensors etc. The garage guy climbed into my truck with full oil ridden pants. When done someone rolled my window down and broke the button so when I drove off my window wouldn't roll back up but he said nothing when he gave me the keys... beware ladies

They are the best. They are always friendly, professional & fair priced. I don't go anywhere…read moreelse. The new location is even closer to my home, but still the same owners. Thank you for the great service today (05/19/2026.)

From the owner: Founded in 1990, and now with more than 100 locations, Brakes Plus is in the business of building…read morerelationships with our customers, vendors and employees. We are proud to stand behind our philosophy of installing quality products with world-class service at a great price. Come visit us at a Brakes Plus location in Cheyenne today.

Still owes us a refund check from over a year ago. I've been trying to be in constant communication…read morewith unanswered messages, and supposedly a refund check was sent and "lost" in the mail. Massive frustrations and the fact they still owe us money for over a year and keep jerking our chain making false promises. The car they "fixed" died again from the same issue two months later after multiple delays in the first place. Now they tell us we will get our money back and still no check. Truly believe they keep saying things just to keep us off their back without actually doing anything productive. Car was taken to them December of '23.

This shop is terrible!! They've had my car for three weeks now. It took them one week just to look…read moreat my car. Two weeks ago, they called with and estimate of $537 to replace the front crankshaft seal and replace the oil pan gasket. So I agreed to get the work done. They had my car for two more weeks and the repairs didn't get done. Yesterday, they called and said my car still wasn't done. When I asked what the total cost would be, they said the total charges were $650!! I checked the price of the parts - $18.00 for the seal and $20 for the oil pan gasket. Don't take your car to this shop. You will be sorry you did.

Blown away by the customer service here. Scott picked up the phone. I explained passing through and…read moredue for a change, did he have the filter for my import. He said he'd check and call me back. Five minutes later he called. He could have ready. In and out at the appointed time. Whole experience was easy. Thanks Scott

Passing through town. The light went on to check tire pressure. I pulled in and asked if they…read morewould check my tires and they immediately helped me. Thank you.

We started with another repair shop, they couldn't fit us in on our traveling time schedule. So we…read moredrove to Patriot Diesel Service. We pulled in with an oil leak problem on our Class A Coach (diesel) . We are traveling through Cheyenne, WY area and crossed our fingers we could get someone to handle this issue on a short notice. My husband walked in and spoke with Don & Josh. Great guys !!! Asked a few questions, they said... pull on in. If not today, definitely tomorrow morning. We were fine with that. But.... they were able to get the Coach diagnosed with an oil pan gasket leak & was fixed by the end of the same day we pulled in... amazing service !! It was late, so they let us park outside the gate to spend the night, we left 7:30 next morning to continue our trip. Great service & GREAT Staff. Don & Josh and the team were great, made us feel welcomed & at ease with their knowledge. We are very happy. Thank you... thank you... THANK YOU !!!

In the middle of our trip across the country, our rv started making this funny noise. Called to see…read moreif they could check out the noise and fix it. Ann was super friendly and truly wanted to help us. She had us drive over to the shop and her foreman looked at the engine and found the problem in less than a minute. There were mice in the blower fan. The foreman cleaned out the fan and sent us on our way without taking any payment. Great experience!

Fire stone is great David worked around the schedule to help me to find an appointment time that…read moreworked for me. The waiting room has WiFi. The garage is clean and the mechanics did a great tune up on my car in a timely matter. Highly recommend. Edit: I had a low tire pressure alarm. I called and they fit me in right away to check it out. David didn't have any of my information so he didn't know I had been a prior customer and asked the mechanic to check it out for me, free of charge. Quality service!

I was told what the issue was from another Firestone in IN, then I came to this one for them to fix…read morethe issue, the guy said that it couldn't hold my vehicle with the weight for him to fix it, nothing changed from one store to the other! My thoughts are that they didn't want to fix it in the first place,, I never really dealt with this business, but now I can see why.. my spirit told me when i called them early this day, that they didn't want to help me, but was told to bring it on in, and this is what I got.. nothing.. smh ‍ Cheyenne, Wyoming 4439, good luck.. I hope it wasn't racism.. or anything..