We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

I had outpatient surgery and was told someone needed to stay with me for eight hours afterward…read more Since I don't have family or friends nearby who could take time off work, I looked for a home health aide service and found California Seniors Care. The overall experience was very smooth--from meeting the care coordinator Natalie and signing the forms to making final arrangements by text. Everyone here was warm and helpful. A special shoutout to my caregiver, Candy, who was lively and fun. After I got home, I slept for a couple of hours, and when I woke up we chatted--the conversation helped me stay alert and shake off the grogginess from the anesthesia. Being Chinese, Candy understood my needs at home, and that cultural awareness was especially comforting while recovering on my own. Hopefully I won't need surgery again--but if I do, I'll be calling California Seniors Care!

I am so grateful that I found this medical transportation service. From the very beginning, making…read morethe appointment was easy, and Danielle, who answered the phone, was so kind, patient, and helpful. She made me feel that my dad was in good hands even before the ride began. Natalie Nelson was the wonderful person who picked up my dad from the hospital. She arrived earlier than our scheduled time and even texted me, saying, "Take your time." That meant so much to me because I knew she understood how stressful a hospital discharge can be. The hospital process was extremely slow, and Natalie ended up waiting for more than 45 minutes. But she never complained or showed any frustration. She continued to be so warm, patient, cheerful, and compassionate. What touched my heart the most was what my dad said afterward. He told me, "This lady is so nice! How do you know her? Is she your friend?" That says everything. Natalie treated my dad not like a new client, but like an old friend she had known for years. Her kindness was genuine, and I could feel that she truly cared about my dad--not just as a passenger, but as a person. During a difficult and stressful day, her compassion brought us so much comfort. I will never forget how she treated my dad with such dignity, patience, and kindness. It truly touched my heart. Thank you so much, Danielle and Natalie, for making a difficult day a little easier for our family. I wholeheartedly recommend this service to anyone who needs medical transportation. You will be in caring and compassionate hands.

this. company stay away. in my case they sent over already injured people (pregnant lady who was…read morehaving vaginal bleeding, a person who lashed out at me and said she had turrettes, and another who had dental problems needed surgery for a hernia, constantly on her phone and was vrry fast to tell you all of her problems as well as what she wanted you to order her to eat from doordash). also when i let their scheduler know she said i have to stop giving her bad habits. never met my scheduling needs (ever) people calling in sick, and i would find my caregiver laying down in my living room. this is just my experience and what happened to me. after i reported this the lady alex started yelling at me and blaming me for their misconduct :( either way this sick person is looking somewhere else instead

My neighbors physician recommended Home Instead Senior Care for her mother after she was at Vasona…read more We are very close to her. She was very grateful for the service provided. I can't remember her name....I think it was Lily? She was very helpful and ensured all the details were 100% correct. I had a concern on a Saturday am. When I called I left a voicemail I got a phone call back in 20 minutes. Pretty quick for a weekend. Now I can just text anytime.

My cousin is bed bound. On Short notice they had someone come out for two days. The person Sent…read moreby Gentiva was very good, and my cousin was very happy with the care he received. I will keep them in mind for any future needs I may have for Home Health Care. They deserve a 10 thumbs up

I'm sure they get busy and I do understand mistakes can happen but my Mom (96) was in pain for over…read more18 hours. Gentiva got our address wrong, they did not send nurses out like they said they would. The delivery of the bed and table was all wrong because they had the wrong address. Over all the day we really needed Gentiva Personal Care was one of the worst days of my life. My Mom passed a few days later. Just sucks she was in so much pain when if they did there job right it would have not happened. Just saying. I will say if your thinking about using hospice for your loved one, you should, you most certainly want your loved one to be at peace there last days or hours, just be careful who you choose. God Bless.

Today I reached out to Affordable Senior Care in an effort to help a senior family member secure…read moretransportation in order to see his son who is in a nursing home while on hospice. The senior family member could only get a ride to the facility after visiting hours and was turned away from visiting, as no exceptions were granted. Patricia at Affordable Senior Care was exceptionally kind and generous with this family, making services available to them that would allow them to visit with their terminally ill loved one during visiting hours. I am so grateful to Patricia and Affordable Senior Care for their kindness and generosity to families in need!

Marijeanne is absolutely the best person to talk to at Affordable Senior Care. She was wonderful…read morewhen I was looking for care taking of my daughter's father. She was knowledgeable, caring, professional, and efficient. I highly recommend working with Marijeanne for senior care.

Care at Home is a great company that provides a wide range of short or long-term care for children,…read morethe elderly, new parents and just about anybody with medical or care needs, even hospital discharge patients. All of their friendly staff have screened for health and security and have been trained and tested to ensure quality care. They can set-up a program that will meet your specific needs and even have a special division for kids! I started my work with special needs kids through Care at Home Kids and still trust their services. One of the things I best liked was that they go out of their way to have classes and on-site vaccinations so that their staff is always up-to-date on shots and things like child CPR techniques. This is the same office that used to run out of Santa Clara, but it has recently relocated to Campbell. Might see ya there!

Great place to work!!!!!!! Flexability in schedule…read moreTeamwork is amazing. Get to take care of patients the way it should be, spend time supporting patient, teaching patient, what nursing is really about not like in the hospital where it is get them in and out and dont have anytime to do nursing just task oriented this days in the hospital.

I applied for a job as a caregiver with 10 years experience. The job posting said $25/ hour. I…read morespent several hours filling out all the paperwork and was also told verbally that they will make effort to try to find clients I could help for a rate higher than the advertised $25/ hour. The last document sent stated $23/ hour. I sent a screenshot of the posted ad stating $25/hour to the HR person along with several texts. This is false advertisement and immediate broken trust. The position closed after I applied. Just so nobody else has to experience this dishonesty. Do better

I have used Senior Helpers for over six years and have appreciated the consistent support I have…read morereceived. My cargiver has always been on time, provided excellent lunches, light cleaning and thoughtful advice. She is also present company. Marty Abelow

"Nice people, continually wrong invoices."…read more I've used Bay Health numerous times for therapy for my wife. The people are competent and helpful. We've had good experiences with both OT and PT as well as the RN. What's not helpful is their billing. Not too long ago, they sent me a invoice for services from one year ago. At first, they claimed this was my copay, but then I investigated and found out that most of the charges were not even my responsibility. Despite numerous attempts, they keep sending the wrong invoice.

After taking care of my wife for 6 years it came to the point where I could no longer provide her…read morewhat she needed at home. I researched many care facilities and toured 8 or 10 of them. When I found Palm Villas I felt that this was where she would receive the best care. I was correct. I live close by and between myself and her friends someone visited most every day. Palm Villas was always clean and smelled nice. Every staff member was knowledgeable and had a helpful and positive attitude. My wife was not happy about moving into a care facility, but the staff there turned her around. She frequently referred to them as "my friends". My wife declined fairly rapidly and needed ever increasing care and the folks at Palm Villas took it all in stride. They provided a level of care and supervision that I never could have given her at home.

My mom, Coleen just recently left Palm Villas after residing there for 5 years. My family and I…read morecould not be more thankful for her care there. This was the third place she had resided and by far the best. The entire staff treated my mom and us great. It was a sad decision we had to make to move her. She only left because my sister moved to a different community and we moved her to be nearer my sisters home. Thanks to the entire staff !! Bill G.