Horrible customer service! This place does not stand by their products. I purchased a devil staff…read morewhich broke just by setting it down. I can understand the store not accepting returns if someone bought a costume, used it, and then wanted to return it, but in this case, it was a way overpriced, cheaply made product that broke way too easily. Before I even took it out of the bag, the clerk said, "I bet I know which staff you bought." Sounds like this is a pervasive issue with this product. I spoke for a while with the store manager and she was giving me all sorts of excuses about why she couldn't refund the item. First it was because I didn't have the case. Then it was because I didn't bring it back on the day that it broke, and finally, she just couldn't refund the item no matter what. She was extremely rude and unhelpful. I definitely won't be coming back here and strongly recommend finding another store to go to.

Good selection but they need a dressing room. You can't try on costumes and you could only…read moreexchange I was told. No returns. So if it doesn't fit right you could be screwed.

Great customer experience. Friendly staff. Awesome selection of costumes and accessories. Great…read morevibes!

Wow! Great store for Halloween stuff. You can buy or rent. It's so organized. Each section has a…read moretheme and you'll need to look as high as the ceiling and as low as the floor. There are costumes everywhere but well organized. Think of it as your walk in closet. You'll find costumes for children's and adults. Lots of accessories and make up. Everything you can think of. There's a clearance rack outside for $10. The people who work there are friendly and ready to assist.

If this is the store that's located at the Westfield Plaza Bonita mall that's in a white tent, I…read morewould have not given any stars! My husband Bought me a cat accessory the day be for yesterday. Wasn't the right one. Came in the next day to return it ( never been used, never opened, still in perfect condition). To my surprise, one of the managers helping me said this type of accessory is non refundable (even though on the receipt it says that it is...) I asked if I could have info. To get hold of their district manager. Would not give me anything. So, I called guest services and explained the situation. They tried to call the store, they wouldn't answer. Guest services ask that I email them my receipt and pictures of the items. So I did. Guest services then emails me back later that day saying "after speaking with the district store manager , it seems there may have been a misunderstanding regarding the condition of the item" and if I could provide more pictures.... I was so surprised because when I went in to turn in the item, the condition of the item was not even a conversation I had with two managers there, they both just looked at it and automatically said no, non refundable because they said these types of items are hard to sell... Cat ears, tail, and choker, in perfect condition and they don't want to refund me the item when on the receipt it saids they accept refunds, depending on condition of item with receipt until Oct.18th... Someone at that store is either lying and scamming customers from returning certain items... This is not ok. Thankfully after speaking with guest services I was able to return this item and receive a refund. So I will continue my business with this establishment because the guest services were very helpful and gave me great customer service and support and made up for the awful customer service I received from management yesterday.

I bought two costumes. One for my daughter and one for my son. My daughter's costume came with two…read moreleft hand gloves and my son's costume was missing accessories. We had to wait outside in line approximately 25 minutes before they let us in to the store. Prices were more expensive than on Amazon.

***ATTENTION Corporate Leaders***…read more My cousin & I were disrespected & humiliated at Spirit Halloween - CaminoTENT #60754 in Westfield Mission Valley Mall on 10/25/22 at 4:19PM by Cashier Jana (3363793) & her Unknown Shift Lead at Register 4, Transaction #2666. I purchased a Superman costume at this location on 10/21. Because the receipt machine wasn't working, the employee who rung me up wrote down the receipt information [View Picture of receipt] & stated that after today, 10/21, only exchanges can be allowed. On Tuesday, 10/25, I returned to the store to exchange the costume. Once I got to the register I stated: "I would like to exchange this costume for a different one. It did not fit right." The cashier, named "Jana," inspected the bag & noticed there was a miniature plastic bag inside. I stated: "Oh, it must have been what the cape was in." Jana stated: "We cannot take an item back once the 'accessories' have been open." I stated: "I was unaware of this policy." Showing her the makeshift receipt I was given, I stated: "Seeing as I was unaware of this policy & was given a receipt with no Return/Exchange Policy stated, can you make an exception?" Jana then retrieved her Supervisor/Shift Lead, who was not wearing a Name Badge at the time. Unknown "Lead": "We cannot take an item back once the 'accessories' have been open." I stated: "I understand your policy, but I was unaware of this policy when I bought it nor does it say anything on my [makeshift] receipt." Unknown Lead: "We tell all our customers this before they buy them." I stated: "I understand that, but 'I' was not told this when I bought it." Unknown Lead claimed: "... I was there when she rung you up. So 'I know' she said it to you." I was baffled at her claim stating that she was "there" when that employee who wrote me a receipt rung me up. Jana stated: "... we're still following COVID rules, we can return a costume because we can wash it. We can't wash accessories." I stated: "... but the [Superman's] cape is the same [material] as the costume, it can be washed..." Unknown Lead: "As we said [with an unsympathetic demeanor]... we can't return accessories once they've been opened." Jana: "We can swap it out for the same costume [which didn't make sense], but it has to be the same one." As we went back & forth, additional "rules" regarding exchanges were spewing out of Jana & Unknown Lead's mouths. The line began to grow, growing past the end of the line wrapping around the store, with only 1 register open - the resister that my cousin & I were at. I stated: "Look, I'm not hear to fight & we're clearly holding up the line. Is there anything you can do for us?" Unknown Lead: "We cannot make the exchange.." With gawking eyes staring us down from the growing line, we embarrassingly took my Superman costume, leaving the store without even an apology. As my cousin & I walked back to my car, we examined the costume bag itself. As we took out the miniature bag which was supposed to hold Superman's cape, we looked at it & realized it read: "Halloween Spider Costu... dysuit with Mask, Adult XXXL" [View Picture of bag]. My cousin & I remained calm and returned to the register. Fortunately we were at Jana's register again - to not have to explain our whole story. The Unknown Lead returned to the register. We told her what happened and that the miniature bag inside the Superman costume packaging was from the Spider-Man mask I have at my home. Unknown Lead stated: "Well... all the capes are still in separate packaging..." My cousin stated: "No, they are not. We checked all the costumes. The capes are attached." The Unknown Lead sends Jana to check ALL the Superman costumes, not even acknowledging my cousin's or my presence while Jana is doing her investigation. Jana returns to the register & quietly states to her lead: "The capes are attached..." Our transaction was Completed. I was able to exchange my costume for another one... HOWEVER, not once did the Unknown Lead or Jana apologize for their behavior and their wrongful actions against my cousin & me. As the transaction was finished, I thanked Jana for the exchange. Walking out the tent with my cousin, the Unknown Lead was standing at the doorway... unapologetic. No sorry for being wrong, no sorry for humiliating us in front of the whole store, and no sorry that we had to go through all this to do a simple exchange of a costume. To Jana, I understand that you were just "doing your job" & complying with your "Lead." But to the Unknown Lead, shame on you. You profiled us as "Karen's" trying to pull the wool over your eyes to get our money back. We in fact spent more money for the exchange. I may have left with a better costume, but we lost our respect for Spirit Halloween stores. I understand that this is a Seasonal Job and that Jana's & the Unknown Lead's job will end next week, but that doesn't give employees the right to disrespect costumers like that.

Found a few Halloween items we needed but paid $12 for a pair of "over the knee" socks that had…read moreZERO stretch and barely reached to mid-calf after I squeezed my feet into them. These were a total lemon and Spirit accepts no returns so I'm stuck with them. Last time I'll shop here.

Another great Spirit Halloween and super close to home. Every Spirit I have been to has had amazing…read moredecor and staff, always so nice and cheerful and this Spirit was no different. The store is a decent size but they have a great variety of merchandise and props/decor for your home or office. I love going to various stores throughout the season because each have something a little different. Prices range but are very reasonable and there is usually a 20% coupon on heir Instagram or via email. Spirit Halloween is always good and raises funds for our local Children's Hospital which is pretty awesome too. Great location, not too far from the freeway.

A great spot for all your costume needs…read more Organized and reasonably priced items very competitive even against Amazon! Came in and found what I needed for this year.

This place is a magical WONDERLAND of BEAUTIFUL & unique clothing! I spent weeks looking for…read moreCoachella outfits online & I wish I'd come here sooner! Pam was SO helpful & kind, helping me find items but not pushy at all (perfect combo). I had no idea they make the gorgeous pieces they sell! The quality is amazing & prices are cheaper than similar (high quality) festival clothing online. I got a beautiful black lace skirt and beautiful matching top with long arms, and flowers on the black lace. Gorgeous and I can't wait to wear it! The items are one of a kind because they are made on site so you can really show off some beautiful statement, artistic pieces of clothing if you like that kind of thing, which I do! Their jewelry is beautiful... Looks exactly like items I saw on Etsy for five times the price! I can't wait to come here next year while before Coachella so I can get all my outfits here. It really is a hidden jam in San Diego! I'd highly recommend it for anyone going to costume parties or festivals!

Sales person didn't pay any attention to us. Limited selection and was not super impressed.read more

I returned to San Diego this year, my favorite city! I stopped here at Captain's Cove and I saw a…read moreshirt I just loved. I didn't buy it at the time, but when I got home I decided to buy it over the phone. When I called I spoke to Asma. She took care of my order and even wrapped it up in cute nautical paper for me! I received it just a few days later. I was very happy with my purchase and will return there next year in person. They also have really cool pirates up near the ceiling that are fun to get a photo of. I recommend this store for souvenirs when you are in Seaport Village!

Captain's Cove is such a cute store! I love anything with a nautical theme, and this store has tons…read moreof great stuff. This seems like such a fun (and appropriate) store for a shopping center like Seaport Village! My son thought the pirate themed items were great! There were clothes for adults and children alike. I thought the onesie that said "I smell trouble" was just too cute. They have pirate shirts and hats. The huge selection of guns was truly unique. There were lots of signs, plaques, and even wall art. There are items even hanging from the ceiling here. The nautical items are my favorite things to explore here. Brass bells, signs, and clocks are throughout the store. I really like lighthouses, and we found the cutest jewelry box and snow globe. We liked them so much that we ended up buying both. They had some nice compasses and clocks that would make nice gifts for anyone who likes nautical stuff. The service was good here too. The salesperson who rang up our items was both thoughtful and sweet. She made sure to ask if we found everything we were looking for and wrapped our items with such care. She was also very knowledgable about the items here too. If you're anywhere near Seaport Village and need to buy a gift for someone who likes nautical or pirate themed items, you'll never go wrong with stopping by Captain's Cove for a unique gift!!