Cut and Dry Mold Removal provided truly outstanding affordable service from start to finish. Angel and his team were professional, knowledgeable, and exceptionally courteous throughout the entire process. Their expertise and attention to detail were immediately evident, and they took the time to thoroughly explain each step in a way that was clear and reassuring. We were initially very concerned about the situation, but Angel quickly put us at ease with his calm, confident approach and genuine care. The team was responsive, communicative, and consistently available to answer questions and address concerns, which made a very stressful situation much more manageable. Their level of professionalism, integrity, and customer care went above and beyond our expectations. We highly recommend Cut and Dry!! They deserve 10 stars it's hard to find a team that really puts their heart into their work. Thank you Angel! You handled our situation with great care, and we felt supported every step of the way. read more

Power went out from over using the circuit with machines so let me be the last time that happens for a while as they know to consider that for the next job site :) We all have humble room to improve . The other days were fabulous . Your crew are polite and clean up well . Nice tidy clean work this far ! Great job Davion Brown for coordinating this project ! Would recommend Davion and this exact crew with Travis , Luis , jose and I'm missing a name my apologies but you all know who you are ....thank you for a good experience and I would not recommend Alpine for any services unless you're ok with risks and over spending . Also I sent this review to your company without realizing my auto correct changed your name, I apologize .I tried everything to fix it but they have no option sooooo I hope this makes up for it! Thank you again for being thorough in your explanation I can tell you know what you're saying and not reading from a script like these businesses that try to hustle over delivering the service you're at mercy for . Very professional and timely service with excellent communication and a a healthcare provider communication makes an experience. I'll update when the wall is repaired . HVAC leak = pregnant wall giving birth at 9:34pm after a long a$$ day on top of a long A$$ week of short staff they are speedy folks ! And they so far working well with Mercury insurance , they work with all insurances I happen to have Mercury and both have done business before so extra plus read more

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I couldnt be thankful enough for the exceptional customer service from Cut and Dry when I had an exploding under kitchen tubing. They came the same day, explained everything in language I understood, helped me walked through insurance claim and they delt directly with the insurance. Whenever Cut and Dry staff came, they introduced themselves right away and gave me business cards. So professional. They always showed up in a business car labeled Cut and Dry. When I encountered some issues and called the office, they took care of it in the most diligent and cared way. read more

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Mike O'Neil from cut n dry was the most professional and helpful person we have dealt with in a long time. He was on time, he put shoe booties on before even being asked. He wrote up a professional quote and his company did such a great job. Everything was clean and quarantined in such a way that actually decreased the damage to our home after a water leak. This is hands down the best experience we have had so far with a company during this stressful time of repairing our home due to a water leak. Thank you Cut n Dry! read more

Be careful with this company!! They're employees really good to convince you and leave you behind with the mess of the payments! Agree with Rose B review in yelp. This what happened with us too. Cut N dry (Bianca) try to convince us everything will be ok, my insurance company will cover everything and will not be an issue, etc. she and her company will help us with the fixing, insurance payment and we can contact them anytime for help or questions, that's all not true. Right after she set up us with the contractor to fix the house, she's gone like a ghost. Every time we call, she never answers the phones anymore. Then the construction is done, we're fixing what she's told us to do and end up with almost 15k fixing and testing. We don't even get paid closed to half what the fixing cost us and now one claim solutions that cut n dry hired keep chasing us for payment which we they said our insurance will pay them and they will work with our insurance them self. Which at very beginning one claim solutions also mentioned "we're here to help you". Imagined if you don't have saving for something like this, even if you have and you not planning to use for something like this?! This is so disappointed!! Cut n dry not a good company! Just be be careful with the employees that's "good talk" and really good to convince you fixing things and making sure everything will be okay, because IT IS NOT! read more

Cut N Dry Restoration - Agree with Rose B review. - Damage Restoration Near Me - Upland, California

From the moment they arrived, their team was professional, compassionate and incredibly efficient. They quickly assessed the damage, set up industrial grade drying equipment and got to work. Within hours, we saw real progress. Their attention to detail during the demo phase was impressive they removed damaged materials with care, protected unaffected areas, and kept everything clean and organized throughout the process. What really stood out was their communication. They kept us informed every step of the way, explained what they were doing and why, and made sure we felt confident in the plan. The crew was respectful, punctual, and clearly experienced. Thanks to Cut N Dry our home is dry and ready for restoration. They truly went above and beyond! Big shout out to AJ, Steven, Hector and the Pack out team. read more

I wanted to say how happy I was with Saul @ Cut n Dry after water damage in my kitchen ceiling & walls. He helped so much with scheduling of testing, abatement and follow up. He was patient, honest, professional and responsive when I had questions . He helped so much in dealing with my insurance company as well which I appreciate. I would use this company again but I hope for my sake I never do. Thanks again Saul & Cut n Dry! read more

Angel came and was very polite and explained everything clearly, different options. My husband is sick, and Angel was very compassionate.

They charged me $1000 just to rip out the carpet of a 9×10 room! When I agreed to the price I expected they would do a lot more than that. Luckily I had a contractor come it to patch all the holes the plumbers left a nd he let me borrow his fan to dry out the room cause it smelled so much like a mildew scent. When I complained they told me they (Saul) were going to give me a $200 refund. I've called again and never received my refund. The only reason I choose them is because the plumber recommend them. So basically I feel totally ripped off. I wouldn't be surprised if the plumber gets money for recommending them. That's what I get for thinking I was dealing with an honest company. If you read more of the reviews you'll see that have actually threatened people to put leans on their house. DO NOT USE THESE PEOPLE! They totally take advantage of your trust. Then lie to you about giving a refund. Even if they had given me the refund just think they would still be charging me $800 dollars just to rip out carpet. It took the guy maybe 30 mins to fo the job. Imagine what their hourly charge is. It was $300 less to re-carpet the room! As recommended from an earlier review, I have reported them to the BBB. read more

Extremely pleased with their services. Very courteous and meticulous with their work!

Use this company for a bathroom restoration. 100% would not recommend this company when workers came and quoted me for work turned out when I was billed things were different. I was overcharged extremely for small items and the Referral work they gave me from gorilla corp and demolition team were both horrible. The company left my toilet in my tub for days and ruined my bath tub and took no accountability to pay for it. read more

We came across this company as a referral from our home insurance company. Take in mind the original contractor who assisted us told me "I can't comment". You already know the interaction with their salesman is going to start out awkward when they tell your spouse " I'm a LA Kings Fan you're a Golden Knights". When you bring up a NHL hockey team when you first say hello to a customer is not a good sign seeing as we are proud supporters of a different NHL team. I don't see how that has any bearing in the conversation as your salesman is here to provide a quote and I would expect them to act in a professional manner when interacting with a customer for the first time time. The salesman came, measured and provided a quote. My issue is with the quote provided, I'm not upset about the amount it how they list it. I have been through several home remodels where what we call "junk fees" are hidden. I don't need to know that you're going to charge x 4 units for a N95 mask and plastic draping. I'm a RN I know how much a N95 mask actually cost. The salesman even stated "Part of this is for us to move your items". I Can tell you the items I needed moved were only two little plastic tubs that I was going to move myself before the repair. My spouse is in commercial and residential construction, the quote that was provided was extreme. Their hyper inflating their cost as evidenced by charging the customer for every small piece of equipment needed. Go with a company that's not going to have a salesman make a joke of your favorite hockey team right off the bat. read more

Cut N Dry Restoration - Damage Restoration Near Me - Upland, California

We had water damage and Mohammed and his crew were professional and got the job done.

DO NOT USE THIS COMPANY!!!! I totally agree with the 1-star reviews because I experienced the same issues. March 10th, I had a busted pipe in my kitchen I called a plumber after he determined what the issue was, I immediately received a call that I missed due to the fact that I'm still dealing with the plumber then within minutes Cut and Dry are at my house. I then realized the plumber called them. I never experienced any water issues and out of desperation I trusted them. A.J. from Cut Dry promises you everything will be ok, he starts working ASAP I also signed something on his iPad trusting what he told me that they will deal with my insurance so I wouldn't have to worry, and my insurance will take care of everything! Well, until they try to bleed my insurance with an over blown bill for $11,951.81 and then he lied because they're trying to bill $300.00 for disconnecting and connecting my oven and fridge which is totally not true. Because my son and I disconnected it, and my contractor connected it. The fans did more work than them they have totally inflated the bill and not using the standard cost of billing. This experience with this company that is still ongoing is extremely stressful and unfair that a company will take advantage of hard-working people regardless of if they have insurance or not!! Then they bill out to a company called One claim Solutions who keep pressuring me although they're supposed to be in contact with my insurance. No description of work nor the cost of the payment was discussed, or approved, and they made false claims that insurance will be responsible for the cost all while pushing the iPad with for a signature and now I'm starting to think the plumber might be getting a kickback as well! PLEASE BEAWARE OF THIS COMPANY!!!!!!!!!!!!!!!! read more

I used Cut and Dry Restoration just recently, one of the gentlemen broke by adjustable bed remote about 6 months ago they promised me it was ordered and I still haven't gotten it replace. I also have two marble pieces off my night stands missing that they're not taking accountability for! This is what I'm recently dealing with, if I were a homeowner think twice, I wouldn't pick them to facilitate work in your home if you have other choices. read more

I had an amazing experience with Cut N Dry Restoration to help with my mold remediation. They were clean, thorough, and thoughtful throughout the entire process from estimate to finish of job. Special shout out to technician Travis who was very communicative and friendly throughout the job and project manager Kevin who helped me navigate the annoying process of fighting my home insurance company to get the work approved and paid out. Travis was very good about keeping the area clean and demolishing only what was necessary without extra damage to adjacent walls/areas. After receiving a call from Cut N Dry that work was approved, my claims adjuster called me saying that the work had not been approved, my claim had been denied, and I would need to pay everything out of pocket. Needless to say I was very frustrated and my head was spinning on what to do next since I had never encountered this scenario before. Feeling like the insurance company didn't care about my legitimate claim, Cut N Dry helped me to file a complaint with the CA Insurance Bureau, get my claim readjusted by someone who actually works for my insurance company as opposed to a third party contractor, and fought to make sure I got maximum reimbursement while simultaneously removing wet drywall/plaster from my home. In addition, since the mold remediation had come from a leak in the roof, they helped me set up a tarp over the area that had a leak to protect me from further water damage after they completed their repair while I was waiting for a roofing company to properly fix it. Their tarp job ended up on my roof for nearly 3 months and not one drop of water went through since they did such a good job sealing up the tarp. They didn't have to do this but helped me anyways as a great show of goodwill. Overall, everyone I interacted with from the company went above and beyond their designated scope of work and really helped me navigate the stressful process of removing mold from the room that is now my baby's nursery. I would wholeheartedly recommend them for your remediation project! read more

Cut N Dry Restoration - Very clean cuts leaving the right side of the wall and window undamaged. Also taped down protective paper on the floors - very clean! - Damage Restoration Near Me - Upland, California

Please IE community, do not use this company. If your insurance company has them as someone to use for you house flooding issues please use request to use someone else. My parents have been using them only because of insurance claim. They have damaged both toilets, the tile of the front entry of their house, cracked the sink in one of their bathrooms, and have overcharge the insurance company for the mitigation and asbestos process. No response in when they will cover the damages. When you call you ask about questions or the breakdown of charges they claim they will get back to you... instead they try to intimidate you by threatening to place a lien on your home instead of delivering clear communication. Where is the Integrity your company claims to be proud of? Please save yourself the time, headache, and gaslighting and give your business elsewhere. For those who has similar experiences,please report to the BBB and CA ATTORNEY general as well. Protect yourself as much as possible. It's a complete grimy move to take advantage of those in difficult situations. read more

Update on my experience. I called today, I needed questions answered Yadira sent Travis over. He was here in less than an hour! He did testing and answered all my questions. I am more than satisfied and thankful for CutnDry!! Travis and Yadira are keepers! read more

Cut N Dry Restoration - Great Job Christian and Omar! Thank you CutnDry! - Damage Restoration Near Me - Upland, California

very disappointed the workers that were hired to pack my stuff didn't work for them they were hired by this company and weren't even supposed to pack my stuff they stole $1000 of dollars worth of my stuff and who is responsible I talk to some staff that said they are not taking responsibility be very careful when you hire this company you need to take pictures of your stuff before they come in and steal it read more

HIGHLY RECOMMEND. I recently purchased my house and found that one of the bathroom sinks was installed improperly where it was never connected to the drain line and water was draining into our crawl space. Bianca from Cut N Dry Restoration came out at 8 am the next morning and quickly assessed the issues, walked me through the next steps, and reassured me that it would be taken care of. I truly feel like Bianca and Cut N Dry have my back on this; their professionalism, patience, and expertise is second to none! read more

Had a sewage leak from an upstairs toilet into the first floor. Cut N Dry was very responsive and came out to consult the damage. Antonio talked me through the process and showed me real time where he detected damage, and what the entire scope of things would look like. Antonio, Bianca and Mario came out the very next day to an extremely heavy load of work and did it all in one day. Very professional, hard working, efficient and honest! They even pointed out other very shoddy work from previous contractors that will save me from serious problems in the future. All correspondence to and from their office with Mike, Yadira, Jessica, and others was very fast, and helpful. They took care of me every step of the way. It doesn't get more professional than this! 5/5 Stars! Thank you Cut N Dry! read more

when we had an underground leak in our home, Francisco from Cit N Dry was here right away. he went through our home to locate water leaks. He stayed until after 10pm that first day to locate all problem areas and make sure we would comfortable. He also helped my husband make a call to our insurance company to give details of what needed to be done to get our home fixed and free from the water leaks. He was very professional and knowable and was a pleasure to work with. I am limited to 5 stars but he deserves many more than 5 stars. I would always highly recommend cut N Dry and Francisco if you want a pro to get your home like new again We felt very blessed to have such great service and quick! read more

After having a plumbing leak from an upstairs bathroom, affecting the kitchen ceiling below it, we were referred to Cut N Dry Restoration. From the beginning to the end of their services, we felt assured that we were in good hands! Their staff is professional and responsive, starting with Marisa, who handled paperwork, scheduling, financing and much more. Manager Jonathan was always available to keep us informed, every step of the process. Nick, Steven, John and Cesar, provided excellent communication, and quality work, always being very careful in our home. Their prices were unbelievably affordable! We are happy with their work and services and would ABSOLUTELY recommend them to anyone in need of their restoration services. Thank you Cut N Dry Restoration, you definitely deserve this 5 star review! read more

They were recommended to me by a plumber that referred them. I was pressured to open a claim for leaks in my walls , and Cut and Dry techs made a mistake about the moisture (or lack of ). I was told that this " mistake" would be taken care of... Then emails and a notice sent threatening me. ... hmmm Reliable? Nope read more

What a shame, we used the plumber who is affiliated with this company, and Michael was great! He referred us to this company, as we have a rental home that my kids and grandkids live at. We had a garbage disposal replaced, and apparently there was a water leak. Anyway the leak is fixed, etc. Got a quote to dehumidify, dry out replace some dry wall for $2500!!!! My son in law is president of a company that does work for hospitals, restaurants etc., he has a solution that kills all microorganisms. They gave us a form to submit to our insurance. We weren't using insurance, paying out of pocket. Bottom line, don't have a clue why this company would give such a ridiculous estimate? read more

Cut N dry is a great company. They handle your furniture and contents with great care. The Project Lead Christian Vildosola was amazing and helpful through out the entire process and caring. Also Nico, Noemi and Anthony were great and hardworking as well. I would def refer this company to family and friends and use them again!! read more

Zero stars!! This company is nothing short of just being in the business to extort people!! We had work done, paid the bill in full the day we received it and now received paperwork that they are going to put a lien on our house unless we give them another $1000. What??!! They also did a lot of damage to areas in and around the room that they never should have. STAY AWAY FROM THESE SCAMMERS!!!!! read more

I had the worst experience with the employees of the company, particularly Melissa. I had mold damage and was communicating with my insurance. This company wanted to start the project immediately but I was uncomfortable because I didn't have good constant with my insurance agent. They proceeded to call me several times a week within a month, through several different employees, trying to get me to start the project. Melissa assured me that payment for the project would be followed ultimately with my insurance, so I agreed to start the project. once completed, Melissa and others had a difficult time getting ahold of my insurance agent like I had. After a few weeks, Melissa sent me email stating that a lean would be put on my house in two weeks if payment had not been made. I was in shock because that was not the assurances she made before the project was started so I responded. I get a call from the office saying that I seemed upset by her recent email. It was a terrible and stressful experience and I wouldn't suggest this company to my worse enemy. No one deserves this amount of extra stress this company adds to an already stressful situation in your home. read more

Had a hot water supply line burst in our kitchen and it did extensive damage. Our neighbor recommended Cut N Dry whom he had dealt with in the past. Cesar Molina came out and did a great job of explaining the process of what would happen next. He made sure we clearly understood what was involved and answered all our questions and made us feel that we were in good hands. From that point on the whole Cut N Dry process from beginning to end was amazing. We were very impressed at how efficient and organized they are. This review is for all the great people we came in contact with: Cesar Molina, Steven Wilkinson, Clarissa, Jeremy, John, JJ, Marissa Dufour, Cesar's Crew and of course The Owner, Bo. Thank you all for taking such great care of us and our home. Sincerely, Chuck & Leesa Bocchino read more

Dear Ladies and Gentlemen, Obviously there was some sort of disconnect with Eric Stansell and myself during Monday's conversation. It should go as no surprise that the conversation got heated quickly as we both discussed what was and wasn't done. I was there with my wife from start to finish and witnessed everything; and I'm absolutely willing to go on record for it. He commented that he had field notes and an accurate detailed invoice. Several times, he made abrupt comments stating "what do you want?" with a seemingly angry notation I was out to rip off his company. My reply was simple, "Make it right. There are things on the bill that are absolutely false." (please note: I had already emailed and had several phone discussions with Jorge Murillo about these discrepancies and have sent him an annotated copy of the invoice in question) We finally got to a point in the conversation when he said "I really hate how people use yelp as an extortion tool, what can I do to fix this, what do you want from me?" which transitioned to, "how about if I zero out the account, will you be happy then?" My comment was simple and again restated, "I will pay what I owe. I want things to be right and fair. There are many things invoiced that were not done and I'm being charged for it, that's wrong." I then replied " is that what you think is fair?" he then said "if you go on yelp and leave a positive review of this experience, I would zero out the account, nothing would be owed." We both agreed. cid:image002.png@01D40E35.BFE071C0 I said that I would hang up and post a yelp review within a few minutes. I did as I stated and sent him a screen shot for verification. In rebuttal to the extortion remark, I said " I have already left the workers a positive customer service comment via email and one called to thank me, look it up." I also stated, "I'm obviously not out to slander the company, they did good work." I also made a remark to Eric that, "the employees and I had some fantastic conversations, about school and me helping the plumbers brother." After our call, I immediately talked with Jorge Murillo about the news. He too can attest that I was under the impression, my bill was zeroed out. Now directly to the point: When someone offers to "zero out the account," that means zero. Not "ok, well just take off your $200+" lets' call it a day. I would of never agreed to just $200.00, especially when there was more than $200.00 of fraudulent charges. That makes no sense. What I said exactly was, " This needs to be made right, I will pay for what THEY DID, NOT DIDN'T DO." If this is a honest misunderstanding fine, but that's not what was presented. "zeroed out means exactly that." When I'm paying for a $1k deductible, I'm going to make sure the work is actually done and done right. It should be plainly obvious. 1. I'm not out to get something for nothing 2. I'm not going to sit idle when someone commits fraud against me. So for now, after today's call, I'm fighting this to the end. If Eric Stansell wants to pay a game of semantics and think for one second I would give in for $200+, he's gravely mistaken. I am a professional and do not play games. I took his commitment to " zeroing out the account" as a clean slate and a starting point to double check and reassure all clients will be billed accurately. That this event would go down in the Cut n Dry history as simple accounting anomaly. That he would talk with his employees and re-train as needed. And that a customer service rep would actually call their client to make sure everything was done to their satisfaction, not just to sign over a check. In closing, I stand by my families integrity as we are witness to what was done and not done. I will review my interior video surveillance for additional evidence. I will also continue to critique the detailed invoice to dates and times with my exterior video surveillance to solidify my claims. Tomorrow afternoon, I will be calling the California Department of Insurance to find out what my next steps are to possible solutions. Please note: I will only be discussing this matter via email communication. ----------------------------------- California Department of insurance Inland Empire Regional Office Joe Chavez, Captain 9674 Archibald Avenue, Suite 100 Rancho Cucamonga, CA 91730 Phone: (909) 919-2200 FAX: (909) 980-2196 Fraud@insurance.ca.gov ------------------------------ read more

Bianca was so helpful to us in remediating a small leak we had. She had them start for us right away and worked with us to completely understand the process. read more

Cut and Dry over charged for their services They want $4300.00 We had a water leak from a leaking pipe They cut a hole in the kitchen wall so we could get a plumber to fix the leak They also brought in fans to dry the damaged floor read more

Cut N Dr Restoration is a "one-stop and do it all" company that specializes not only in mitigating water damages in your house but also offers an outstanding service and assistance in dealing with homeowners insurance companies. Trust me, when you experience a roof leak like I did during the powerful rainstorm that swept throughout the SoCal these past months, you'll need someone like Cut N Dry who understands what it will take to get your house back to its original form. Their work is excellent and they communicated with my insurance company from day one to handle all the reporting and the documentation required to file a proper claim. I highly recommend this company for those looking for a reliable and quality restoration company. read more

Cut n Dry was recommended by our Plumber after a leak was discovered in the wall and into our bathroom cabinet. I would like to thank Travis and Jordan for the excellent job that they did in removing the sink, cabinet and dry wall that was damaged as well as the clean up. Thank you both for a job well done. read more

I am the General Manager at a community in Chino and was so impressed with Cut N Dry services. It's been some time since I have experienced a leak and had to do dry out. I was feeling quite stressed and overwhelmed by the situation but felt so much more at ease once I got connected to Cut N Dry. They also came highly recommended by fellow coworkers who utilized their services at another community and one at their own personal home. They were able to get someone out within an hour of me calling. Jonathan Mendoza has been our Project Manager who has been assisting us with the repairs following the leak. Immediately he dove in, got everything unloaded and got to work. Checked all moisture levels and walked us through each step of the way keeping us informed. He also was able to get me an estimate within minutes so I could get work approved. Unfortunately we had the leak reoccur and had to conduct another dry out and get a status on the damage. Cut N Dry was out the very next day to repeat the same process. Jonathan was put first thing Monday and walked through the property. He was thorough and detailed with a quick response. I have appreciated the partnership during this time as it's already a challenging situation but felt so much relief knowing I had a quality team conducting great oversight of the work commencing. Just want to say a huge thanks to Jonathan and his team! read more

Worst service ever. I would recommend you to authorize your insurance to deal with them in the beginning to avoid all the problem in the beginning. When I had my water problems they were so nice to come out and get everything done but after that it was a mess. We were in vacation during that time and the guy name Mike was so nice to communicate with us via text messages, which is nice. They promised to come on Friday to demolish, so we arranged my in law to stay, but there was no show, no call. So, my husband texted Mike, and they showed up on Saturday to demo, and we got charge extra "per customer request to demolish on Saturday" what the heck!!! Liar liar liar!!! Next, we had to deal with getting our stuffs back, we tried to set up and in the beginning, it was 9-11, so I stayed home to waited for them, but then nothing. Then when we called the lady said that there was an emergency and the delivery got pulled to another job!!! A message would be good to let us know so that we can go and do something else, but no. So when we called, she said, it would be from 11-1. And now it's passed 1. There was still no delivery. I had to call again, and guess what. It is gonna be 3-5. During this time, there was still no phone call, even though I said please call me back!!! I had to call again, I had kids to take care of, I can't just wait around. Until, I demanded to talk to the manager, suddenly, there was no more emergency, they all showed up at 2pm, and delivered my stuffs. Lastly is my piano. This is the most funny thing ever. After we got all our stuffs, we realized that we were still missing the piano. Email back and forth and no results over 2 or 3 weeks, until I need to talk to Derek the manager to sort things out and guess what. This manager promised to give me a call to let me know the process with the piano delivery, but no, there is still no communication, no nothing. The whole thing is mess. They just want to drag things out as long as they can to get all the money from your insurance for the storage. So listen to me, give the authorization to your insurance as soon as you can so that they can deal with the company to save you from time and headaches read more

I have fluid in my Kitchen water pipe due the sudden pipe leakage , call the cut N Dry and they respond so fast help me to stop the leakage and remove all the wet wall and cabinets, didn't ask for any money !!!!! They work with my home insurance to make the job done and get me back to normal !!!! I want to appreciate from all the Professional guys who works day and night and during the weekend and also to Shannon Raney the office coordinator and her manager Garrett Marquez to make the process easy and dint let me feel the disaster I had !!! read more

Cut N Dry Restoration - Fixing the pipe - Damage Restoration Near Me - Upland, California

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We recently had a leaking drain line under a raised foundation house with a lot of standing water and called Cut N Dry to give us an estimate on clean-up of the water and sludge. Up until the time that the workers showed up to start the process, we were happy with everyone we talked to but once they showed up they wanted to change the process we agreed on and were quoted for. The project manager called and said they wanted to cut a hole in the kitchen floor so they didn't have to crawl under the house (we were told that one of them was claustrophobic), cutting through the floor wasn't listed on the work order. When my husband told them no, the project manager called back and said that they dug down and were able to get into the crawl space, however we were told by our renters that they were throwing sand under the house through a vent to try and soak up the water instead of pumping it out. We again talked to the project manager and he said they would be back the next day with a different pump to pump the water, which they did. Once they told us they were done our plumber went to the job to repair the pipes and found that there was still a considerable amount of water; so much that it cost us $1,000 extra because the plumber had to purchase and drag sand bags under the house so he didn't have to lay in the sludge to fix the pipes. This company added a lot of stress to an already stressful situation, I wouldn't recommend using them!! read more

Short version: Cut N' Dry employees are professional and courteous. They helped us when our hot water heater was leaking. A great team of workers!! Full story: We called Cut N' Dry because our hot water heater was leaking. They came fast and helped us to uncover all the damage, showing us where the water had damaged our flooring. We wouldn't have known how extensive the damage was without these thorough employees. They brought drying equipment and set everything up. They worked quickly and were so nice. I am so happy that we called this company because it was an emergency situation and I feel really lucky that this was such a great group of people. Garret, Nicole, Joel, Andrew, and Travis each played a part in helping us get our house back in order. read more

Shout out to Cut N Dry Restoration out there in Rancho Cucamonga, your service is second to none. Gabriel Garcia and his staff: Aleida Galindo, Lizbeth Alvarez, Noemi Melgar, & Anthony Razo unpacked and returned all my belongings & furniture quickly, professionally, and safely, with a sense of humor. Everything is accounted for and was well taken care of during the water restoration period. Thank you and much continued success. read more