Rare selection of extremely old vacuums.. and don't bother bringing your own vacuum in for repair. The worker will tell you passive aggressively that she is busy as she's the only worker there , and has had vacuums they have had waiting to be worked on for weeks ...?? But was not doing anything except standing at the register. Test your luck elsewhere. She recommended me a Fred Meyer for a carpet cleaner. A shame. read more

Best vacuum store around!!! I just about had a panic attack when someone told me they weren't in business anymore. Thank god they had only moved! read more

This business is incredibly competent and their customer service is very personal. They have been in business for over 50 years and I could feel that old school type of service. It was a pleasure doing business with them and I highly recommend using them to fix and service your machine. THEY DO FIX AND SERVICE DYSON MACHINES. read more

Get points for extreme confidence in their repair department. I took in a Dyson, they did not care about my opinion of what was wrong..."Our repair crew will look at it and tell you what is wrong". $80 for "Clean and Service" what ever that is which is a bit high but it was a mess so I am OK with it if the thing works good for a couple of more years. Interesting to me is that I was in there maybe five years ago were I was told that they don't work on Dyson because they are so hard to work with....something that I have heard from others. I think I am glad that they changed their minds. read more

My Dyson vacuum hose attachment piece broke off while I was vacuuming. After I researched to repair, I found Cut Rate. I called them and they immediately answered. Talking with them was great. The staff are almost too friendly lol. Once I dropped off my vacuum, they immediately knew what to do. They called me saying that it's ready for pickup only a couple hours later. Other than the store looking really old and almost unwelcome, the people are extremely nice and knowledgable. I'd highly recommend them. read more

Quick turn around for servicing my Kirby Avalir. Fair pricing too. Another shop was $20 more which is a little much for a vacuum maintenance. read more

These folks know how to fix a vacuum cleaner! I brought in my old Tristar and they tuned it up with some new cords, a new head for hard wood floors, fixed the switch on my carpet attachment, put a wheel back on and got it running perfectly. I would prefer to repair a vacuum, which was a major purchase, than go out a buy one of the new "disposable" models. Good customer service and a very reasonable price. read more

Nice place. this is my third trip and I always leave pleased. this time my vacuum had crossed the line and would cost more to repair than it was worth to begin with. Cut Rate offered a nice selection of used and new machines and I got an upgrade from the old vacuum that works for less than I had expected to pay for repairs. read more

The older gentleman that helped me the other day was on top of it! He was very knowledgeable and happy to be helpful. They were reasonably priced and I will be back as soon as I break another belt or run out of this amazing smelling carpet sprinkley... stuff. read more

My vacuum started spitting out gunk so I took it to Cut Rate Vacuum to see if they could figure out what was wrong. They did a full service cleaning and now my vacuum works great! The employee was very nice and courteous and he even gave me tips on how to prevent my vacuum from messing up again. read more

I just put in new carpeting, and thought that it would be a good idea to get my vacuum serviced before I needed to use it. For 49.95 they took it apart, cleaned the rollers, didn't need replacing, motor, bag, yes they cleaned the bag that holds the bag. I am impressed, not only with the service I received and the outcome, It was a pleasure to do business with in. FYI they will take your old vacuum as a trade in. Stand up business read more

I called ahead to make sure they had the part I needed and the woman I spoke to helped me figure out what what numbers I needed. When I went in to pick up the part, she answered my son's many questions about vacuums and the parts the store had on shelves. (He loves machines.) Good service. Will come again. read more

This is one of the few places I can say have "good old-fashioned customer service." I came in looking for a hose extension, but without the vacuum to see if it would fit. Was also looking for a backpack vacuum (at the requests of my mother.) The woman (one of the owners) who helped me took the time to answer my hose questions, backpack vacuum questions, and demonstrated a sanyo vacuum that I wanted to use to clean blinds. It was just one of the nicest customer service experiences, the kind where you feel like you're really being taken care of. She also said that even though my sale was final (it was clearance item), that if there were problems they could help with filling out the warranty. I'll definitely go back here again for my vacuum needs. read more

My puppy chewed through the cord of my Dyson vacuum. Contacted Dyson and they recommended a vacuum repair off of south Tacoma way. I decided to see if there are any vacuum repair shops closer to me before heading out to Tacoma. And to do a price comparison. The shop off of south Tacoma way checked their inventory to verify they had a cord for my model of vacuum. Gave me the price of the cord and the price of labor. Contacted cut rate vacuum with the same question. Their employee that answered the phone said they could not give me any info without bringing it in. That's pretty disappointing that their customer service wasn't high enough to take 2 minutes and verify whether or not the cord was in their location. Before I packed up my 2 kids and vacuum for no reason. Because of their lack of wanting to help, I will drive out of the way to the store with good customer service. read more

We were looking for an upright vacuum that had a bag. We looked on line and checked product reviews. Decided we wanted to talk with someone who sold vacuum cleaners full time. Found Cut Rate on line and went there. The fellow who helped us was one of the owners. We thought we knew from our online search what we were looking for. When we arrived and we told him we were there to look at a particular vacuum cleaner. He asked us what kind of flooring and what other uses for which we might be looking to use the vacuum cleaner. We told him and he said he would sell us the one we thought we wanted, but he suggested an alternative that was cheaper and had a longer warranty than the one we thought we wanted to buy. We bought the one he recommended and are pleased with the product. He would have made more money selling us the one we thought we were there to buy (his price was competitive with other retailers). Highly recommend this business. read more

I bought both my Panasonic feather-lite vacuums from Cut Rate Vacuum. As long as I was buying the old guy was good. But when I brought it in for repair and the problem of changing the bag (in too tight), he just lit into me, asking me why I didn't read for manual. When I bought the new vacuum it didn't come with a manual, just the receipt, and I told him this. Then he told me he didn't think he wanted to repair my vacuum (even though I bought it from him!). I left, and as I opened the door, he said, "here let me get that." I told him "no thank you, sir, and you are NO gentleman!" I'll never go back again. read more

Run don't walk to another store!!!! Or you better hope to get the woman these other reviewers talk about because if you meet the old guy... Say hello Archie bunker! He was rude from the get go. I thought I was on a hidden camera TV show! I had to find a good vacuum for my new smartstrand high fiber carpet as some vacuums can damage the carpet. Well, the store owner ripped me a new one. Told me the problem with young people is we research too much. And all the carpet manufactures and anything online was lying to me. In fact he was the carpet expert. After realizing he was NOT the only vacuum sales store in town I quickly went to the other and found a great vacuum. After further research (I have a MA mr. store owner... I know how to do educated research) the vacuums he would have sold me would have damaged my carpet and voided my warranty. So I went back to see him. And told him what my research said. Instead of being open to hearing anything other than his own wisdom we both agreed I should leave:). This was a year ago. Once I found it was easy to write reviews in this site the old man quickly came to mind. He is a piece of work. I've never had a fight with a store owner. In fact I have great respect for small businesses and even debated on this review. But he would have cost me $10,000 in carpet. Hope he did his own research after I left. read more