After my original review, the owner replied publicly. His explanation does not match what happened…read more The delivery crew had not even loaded my old refrigerator yet. They just rolled it into my garage. My warehouse is directly across the street from my house, on the same route back to their shop. I offered to grab a piece of paper, write and sign a waiver releasing them of any liability, and even offered one hundred dollars for the quick drop off. The crew told me it was an insurance issue, but when I spoke to the owner, he said it was not insurance. It was simply policy. He was matter of fact and showed no interest in helping or even listening. They were perfectly willing to take my old refrigerator six miles away to their warehouse and deal with it there, but when it came to dropping it off at my warehouse, right across the street from my house and directly on their route, suddenly it was a problem. I tried to reason with the owner, explaining how simple it would be, but he just was not hearing me. I was the last delivery of the day, and it would have taken no more than two minutes. We spent more time standing there talking about it than it would have taken to make it happen. So instead, they left it sitting in my garage, where it has stayed ever since. Every time I open that middle garage door and see it sitting there, I am reminded that it could have been in my warehouse where it belongs. It takes up space and serves as a daily reminder of how this business handled a simple, reasonable request. That decision cost them the sale of the oven and microwave I bought elsewhere, and probably more through word of mouth. They lost a loyal customer, and for what? Two minutes of time. It is his business, and he can run it how he wants. I respect that. But common sense went right out the window. This was never about insurance. It was about policy and a lack of flexibility. The owner's public response did nothing to change that impression. I am keeping this at one star because his reply only confirmed my experience. Instead of owning the situation or acknowledging what really happened, he repeated an inaccurate story that does not reflect the facts. That response alone speaks volumes about how this business handles customer feedback. Sometimes the coldest thing in the room is not the refrigerator.

We just bought a new Maytag Washer. Jon & Mike delivered and installed it promptly. Explained the…read moreoperation, leveled and made sure it operated properly and hauled away my old washer. I highly recommend this business as it is locally owned for 56 years, has a very qualified staff, actually cares about their customers and provides service after the fact. A++++

Jack came out right away to fix my dacor! He was friendly, professional, and even handled it like a…read morechamp when my dog escaped her crate. I asked him to replace the igniter on my oven and show me how to adjust the racks so I can clean it more easily - he did both things in less than half an hour! Great value for the service requested. All done within four hours of my first call.

Very nice young man. He charged. $99 service charge which is far less than most places. He was…read moreable to show me what was wrong, operator error on my part and didn't charge us any additional. Would certainly call him again if we have washing machine issues.

If you have ANYTHING go wrong with your appliances give him a call. He saved me from having to buy…read morea new dryer..fixed it and then totally cleaned everything all out. He went above and beyond!

Great experience with Berry's!! I'd call him again! He was in time, helpful, and a nice person with…read morea reasonable price.

Excellent service twice on my ancient Kenmore -- basically got a new vacuum for about $225. A few…read moreyears later, went back to them -- and it seems they are no longer in business. Sad.

Rare selection of extremely old vacuums.. and don't bother bringing your own vacuum in for repair…read more The worker will tell you passive aggressively that she is busy as she's the only worker there , and has had vacuums they have had waiting to be worked on for weeks ...?? But was not doing anything except standing at the register. Test your luck elsewhere. She recommended me a Fred Meyer for a carpet cleaner. A shame.

I have had both Artem and Vlad as my technicians, and they were both wonderful. This professional…read moreservice, based on my experience, is comprised of patient and skillful professionals who show up to a job and really know what they're doing. They value repair above replacement, even for older units. They repaired my no-name (Hotpoint) dishwasher from 1995, repairing an entire mechanism part and various seals. They came and repaired my garbage disposal, and because the repair was so simple (stuck piece of old plastic), they did not want to charge me the full price. This was such an honest gesture. Their service is so reasonably priced as it is. I know that if I have any more appliance issues or general handyman work that I need done, Medvedkov is on the top of my list of folks to call. Thanks again to Artem, Vlad, and the dispatch team. You guys are fantastic and I wish you all the best.

Very unreliable when came for repair waited 3.5 hours after our appointment time to let me know…read morethey didn't have the part second scheduled appointment time 2 hours late we had prior engagement couldn't get fixed was then told there time is more important then mine.

My heater stopped working and after searching YouTube and phoning a friend I isolated the problem…read morewith my furnace. I needed a new igniter which was unavailable at most hardware stores I searched and the needed part wouldn't be available for delivery for 7-10 days. Capitol did not have the part on hand nor were they a vendor, but their customer service relayed me to a local supplier, Ferguson that might have my replacement parts. I was fortunate that my house was only 60F inside but my pets were cold, and they couldn't just put on a sweater all day. I greatly appreciated the service I received for no gain that allowed me to make my home a warm place again. Thank You!

After finding a incomplete and dangerous installation done by a competitor, Capital came to our…read morerescue and we have been using them for years now. They installed and take care of our duel zone heat pump system, recently replaced our old hot water heater, service our fireplace, and have done some electrical work. Although we have come to expect the service team members to be highly professional and personable, Last year's annual service tech Gabe and more recently this year's tech Christian, both exceeded our expectations. It seems so rare to find individuals who really love what they, bring gentle humor, can involve you in the process without talking over your head or down to you, and investigate further when something catches their eye, even in a 120 degree attic. It's seems like the concept of being a Craftsman... has been reduced these days to expensive custom tradesmen like wood workers, etc. But I know a business where they still exist and are available everyday... and that of course has been Capital Heating, Cooling, Plumbing & Electric.

The ice maker on our SubZero refrigerator stopped making any ice. First, I ordered an after-market…read morereplacement on Amazon for a DIY fix. No joy. The part didn't come with the correct electrical connection. Next, I reviewed local appliance repair companies on Yelp. UP Appliance Repair had great reviews. I called Alexander and we scheduled a time for him to come to our home in Gig Harbor. He returned the same afternoon with the correct part...and now we have beautiful, sparkling ice! Thank you, Alexander, for a job well done Highly recommend!!

Service was quick and so thorough. Provided us with several ideas to care for the remainder of our…read moreappliances. He was kind and very knowledgeable.

Mike is the Picasso of refrigerators! I don't know how he doesn't have 5 stars across the board and…read moreI don't understand the people who gave him 1 star here. Does he text? Nope, but who cares. He is affordable and knowledgeable and saved us 15k in having to buy a new Sub Zero when he was able to fix our 38 (!) year old model that came with our house. This world doesn't make them like Mike anymore and that is a shame!

Mike ordered the control panel for our Bosch dishwasher and changed out the part with no problem…read more He has decades of experience and is knowledgeable and efficient. He is a no-nonsense guy who gets things done. We'd recommend him as he came to our rescue without hesitation.