If I could give SOUTH SOUND APPLIANCE/ARP a 'zero' I absolutely would. Similar to the other 'one…read morestar' reviews, this company started out in a 'professional enough' manner, connecting with us in a relatively short period of time after first being referred to us by Fidelity Nat'l Home Warranty, however, their professionalism went down hill quickly. Again, similar to previous reviews, after taking several weeks to have someone come out and 'diagnose' the problem with our appliance, the paperwork was never turned it so that the 'next step' could be taken to schedule an actual technician. I had to make several follow up calls to ARP to get someone in to do the work. As they only seem to service my area only early in the week, I had to take off work to make sure someone was home and wouldn't you know it? They cancelled an hour before they were supposed to show up. By this time, we had waited 5 weeks from the time of our initial contact til now. After complaining to (one of several managers, it seems), I was told someone would come back out on a day more convenient for me. Someone did come out, worked on the appliance, and left, telling me he ran the appliance to make sure it worked. It didnt. Trying to reschedule again (now, 2 months later) has been a nightmare. When the receptionist is out, it seems they fill her position with someone who is not able to help and has little or no ability to make scheduling decisions. It was after my final conversation with 'manager' Ken that I decided to cancel my policy with Fidelity (making the referral to ARP), Ken's sh*tty, unprofessional attitude was the final straw needed to cut ties with both. We paid a service fee ($75) to have someone cancel on us and then NOT correct the problem. Before my own experience with this company, I read a customer review calling these folks 'crooks' - absolutely correct. Urgent (repeated) warning: do not work with South Sound Appliance/Appliance Repair Plus. They are crap!

Lowes assigned Appliance Repair Plus to us for washer repair. We live on a Naval base and I…read moreexplained that to gain base access I would need to meet the repair person at the gate and they would need current ID. As soon as I mentioned the base the receptionist put me on hold and quickly came back to say they don't repair appliances on base. I made sure she understood it was a privately owned appliance - that didn't matter. No repairs on base - period. How disappointing to be refused service because we are a military family. Steer clear of Appliance Repair Plus.

Got a message on my phone that I may be charged for an appointment scheduled for tomorrow. Our new…read moredishwasher is already installed and working. The work was completed by CRST on behalf of Lowe's so I don't know what this appointment is for and I don't want to be charged for it. I tried calling the 360 427 1202, which is listed as their number, but could not reach a live person. If this is a blanket email to all customers, please monitor your emails so it does not go to everybody who doesn't need your service. This is a bad business practice.

I don't know how this company is still open? So many complaints on them, they will be more then…read morehappy to help but at a high cost to you, that cost was never explained to me at the time of my phone call, I thought the washer was under warranty but not..I'm pretty sure they knew that before coming out but forgot to tell me as he went right into fixing it without going over cost, this cost us $125. for a part and service. the service guy said after that being 2 time fixing the same part..same ok this new washer he said I might want think about replacing it with a new washer..but it was new? never go to this place unless you want spend double..I feel they should be checked for fraud , how can a new washer go threw same part twice in 6 month time..same part..do they replace new parts with old ones? I'm sure that's nothing new to be done..what's going on with this company having so many problems with parts,cost and so on..my husband and I being in our late 60, 70 must look like a easy score. Like others have said here they are rude if you ask to many questions or question the reason for things being done again..I went to the shop to complain to the owner and he reminded me of someone that liked money more then having good customer service..that's my opinion..

These people are dishonest scam artists. I contacted Quality Appliances to make a repair…read moreappointment after my dryer stopped working: that was mistake #1 The man who picked up (Melvin) asked that I text him the details. I sent my address and pictures of the dryer. I was thrilled when he said he could send someone out same day. That's where the nightmare began. A "tech" arrived in a Lexas SUV with no tools. Spoke little to no English. My husband left him alone while he worked. After 20 mins he came into the kitchen and said it couldn't be repaired. We asked him to write it up for our insurance and tell us what we owed for diagnostic. He walked outside and drove away. We then noticed he had scratched up our floors in multiple places and dinged the wood baseboard. I contacted the manager who I had texted with and, well, the images of the text chain speak for themselves (posted to Google). He was combative and accusatory, saying we had caused the scratches. I had texted him a picture only hours before with the floor and baseboard in clear view. Did he really think that in that window we had gone in and scratched up our own floors? He also refused to get me the write up we needed for insurance, or even tell me what I owed for the diagnostic. I have never posted a negative review before but felt compelled in this case. I honestly can't believe these people are still in business. Stay far away.

The worst experience of my life. I bought appliances for 12 new houses that I built & I will not…read morebe buying the next 12 from them. They even disclosed my invoice to my client, whom I'm building the houses for. This small company is far from "Quality," unprofessional & overpriced.

I own a business and needed my refrigerator serviced. Joey was able to come same day and fix it…read morewithout charging me an arm and a leg. Great workmanship and professionalism.

I can trust their repairing service. Because the tech has been long time experience for repairing…read morejobs.

My dishwasher in a newly purchased condo would not start. Emergency ER in Auburn sent a technician…read morewithin 24 hours. I received an estimate and information on ordering the part. Within 48 hours, my dishwasher is working. The technician was thorough. He had to come twice.

I paid Appliance ER $110.04 for a diagnostic visit on my Bertazzoni refrigerator. During that…read morevisit, the technician showed me the failed part -- the main control panel -- and explained it would need to be replaced. After receiving their estimate, I was shocked. Appliance ER quoted me $1,935.02 to replace a part that I was able to purchase directly from Bertazzoni for $249.95. This is not a complicated repair. The control panel is a plug-and-play unit. The installation instructions are straightforward and publicly available: Turn off the breaker, unplug the unit, take a photo of the wiring, swap the panel, and reconnect. That's it. No sealed system work. No refrigerant. No special tools. No advanced labor. Yet the quote reflects nearly $1,700 in markup for a part swap that takes minutes. What's most concerning is that the technician physically showed me the panel during the diagnostic, so I was able to verify exactly what part was needed and how simple the replacement is. This felt far less like a repair estimate and far more like an attempt to take advantage of a homeowner who doesn't know they can order the part themselves. I understand companies need to make money. I do not understand a 7-8x markup on a plug-in component with minimal labor. If you use Appliance ER, make sure you price the part yourself before approving any work. It may save you thousands.

I have a 2 year old commercial refrigerator in my home and they refuse to come fix it because I'm…read morenot a business and they are too busy to take the time to do what they specialize in. Very disappointing.

From the owner: Mayda and Sons Mechanical provides 24 hr. experienced service for nearly all of your commercial…read morerefrigeration and HVAC needs. Our goal is to repair your equipment in a timely and professional manner, that either meets or exceeds your expectations! Here at Mayda, we strive to provide you with excellent customer service to be your one-stop shop for commercial refrigeration and HVAC services.

Everything about this experience was a pleasant one. I spilled espresso down inside my Rocket…read moreGiotto and it tripped my Kitchen GFCI. I took it apart and noticed the coffee on some electrical connectors and knew I needed an expert. At first I saw most repair places were in Seattle and when I saw Mowbeans in Port Orchard I thought it might be too good to be true. But Philip responded right away. Took the machine to his place and next day he provided me a detailed proposal which not only included the necessary repairs from my spill, but also a tune up of necessary gaskets and overall maintenance. It's a 3-year old machine and never been serviced so... much needed. Great value for the excellent service and workmanship.

Fast service, fair price, excellent customer service. I highly recommend Mowbeans for all your…read moreespresso machine service needs.

We had an old, cobbled together security camera system for our church that was not working. John…read moreReed came, looked over the whole system, provided a free estimate for a complete overhaul after listening carefully to what our end result desires were. I am delighted to say that he went above and beyond for us. The camera system he installed (between two separate buildings covering over 1 acre of parking lot) works perfectly and is exactly what we had hoped for at the price that was acceptable. He remains committed to the installation, always immediately available to address minor trouble calls and has earned our gratitude for a job very well done. Can't recommend him highly enough!

John the owner is amazing! His pricing is very competitive, he doesn't cost an arm and a leg like…read moreother commercial businesses. We've done business since 2018 and he's always answered my call for help! John thank you for everything you do!

Great service and able to do everything on-site. No need to go anywhere else. Very reasonably…read morepriced. Save Jim's info in your contacts if you have a riding mower.

Jim was knowledgeable friendly and efficient. The added bonus was that he comes to your residence…read moreso you don't have to haul a heavy mower in to get it serviced. It's a great service at a great price & I would definitely recommend it to anyone with a mower that needs servicing.