Mill City Auto fought with the other person's insurance to cover the cost of my car's damage…read morerepairs completed and correctly instead of cheaply which is what their insurance wanted. I 100% recommend Mill City Auto in Westford. Jeff is professional, courteous, honest, and communicative.

I just picked up my car from Mill City Auto Body and I am so pleased with the job they did. They…read moregot the dent out I went to them for, and they even buffed out a few spots I wasn't expecting for no extra cost. They also had the car ready when they said they would. If I could give them more stars I would, but yelp limits us to 5 stars!

The repair work was done flawlessly. Paint looks great, hidden damage under the hood was fixed and…read morethe whole car was cleaned beautifully inside and out when we picked it up. JR handled all the insurance bartering for us coming to an agreement for everything except the low-ball labor rate my insurance company offered. I gladly paid the difference for the quality of work we got. I hope I never have another accident, but if I do, I will certainly return here.

Another flawless job at Repairs Unlimited. JR and his team fixed my new Range Rover and I am very…read morehappy with the results. Very courteous and professional. My car looks amazing!

As a college student who is a female, I always get worried when I got to mechanics. I get worried…read moreabout the price and that since I am a girl I am going to be ripped off. I heard about Doug's shop through a friend and decided to take my car their after my previous mechanic ripped me off. Doug was very good about calling and informing me about what was wrong with my car and what needed to be done first over other fixes. He did a very good job explaining things to me and actually showing me parts to help me understand. He also helped me in telling me what work my old mechanic did and did not do. This helped me to pin point the issues from the past. I would definitely go to Doug more if I lived closer to his shop and would highly recommend him to others.

I heard some noise while driving that wasn't normal, but didn't seem to affect anything. I…read moreexpected it to be something easily visible under the car, but it is very low to the ground and I'm not as young as I used to be. I had one day free before some doctor's appointments, and dreaded trying to get someone to look at my car on short notice, since we have no other car. However, Brian's is nearby, with a good reputation locally, so I drove there when it opened. Despite being booked solid with other work, he took the car in, removed a broken and hanging heat shield from a place where it's not really necessary on a 15-year-old car, charged me nothing, and I was home 20 minutes after I left. It seems clear why they have such a great reputation, and now have a new regular customer. Warm and friendly people, prompt and courteous service, saved me a lot of trouble.

We took my 2020 Subaru Legacy into this auto collision center to have the driver's side mirror…read morerepaired after someone clipped it. The whole casing was shattered. We called "Alex", he ordered the parts which were delivered the next day, and we took the car into the shop that same day. Fixed in under 3 hours!!! We happily picked the car up, and the new mirror was installed beautifully. "Alex" deserves kudos for his attentiveness and sticking to the plan. Amazing business! Great job!! If you need a repair to the body of your car, don't hesitate to call this place. Highly recommend!!!!!!!!!!!!!!!! Thank you! Gail L.

My car needed a problem fixed due to long time wear and tear. Alex was helpful for advice on trying…read moreto fix it without coming in, and when that didn't work he took a look at it. He was only able to fix the issue about 75% but was up front with me about it and recommended the dealer to finish it due to the trickiness involved, and he charged a very reasonable fee for the work. The only negative was that before he would give me my keys back he tried to insist that i give him a review on my phone. I declined to do it on the spot without my keys back.

I gotta give 2 stars because I've tried to come here twice during their posted business hours and…read morethey have been closed. I wanted to get my car inspected here, but since I needed the service done I went somewhere else. Won't try a third time.

Shawn and Jerry are absolutely the best. Professional, speedy and affordable. You can trust these…read moreguys.

Honest hardworking and they work fast along with excellent work. They got me a rental right away…read more Explained all in detail and their work reflected the body work they finished. Beautiful work.

Highly recommend Keane Auto Body! Just picked up my car and repair looks fantastic, washed and…read morecleaned inside and out, very impressed. They make the whole process very easy by coordinating rental car to be onsite at drop off and then return. Everyone was very friendly, responsive, strong customer service.

This auto repair shop is small, but first class. Great attention to detail, and well with the needs…read moreof Insurer and the insurance customer.

Pick up day!! Ahead of schedule...walked up to the counter, picked up my keys and drove my fully…read morerestored and meticulously repaired car off the lot. From start to finish it was a pleasure doing business with John...his calls kept me apprised of the process and the ease of dropping off my rental vehicle right in their lot added to the stress-free experience. APlus is a five star business which I highly recommend.

I wish I could say I had the same experience as everyone else in the reviews, but my story is…read morevastly different with Westford Collision. Let me start off by saying that no... I am not a competing company, fake review, or making false statements as I usually do not write these kind of negative reviews. Back in the beginning of March, I was involved in a minor crash where the left rear fender and rim on my vehicle was struck. Very minor damage (scuffed rim and a small ding/scratch in the fender). Everyone I talked to suggested that I go to Westford Collision because they do the best work and "will be fixed right"... so I did. They told me it would take 3-4 weeks to repair the damage ("3 weeks usually but may be 4") which I found surprising because it was so minor... but I wanted it fixed right so I agreed. After the 4th week, I called Westford Collision to find out if my truck had been fixed yet, and was told they forgot that it also needed an alignment and needed to be "towed to another shop because they don't have an alignment rack"... what auto body shop doesn't have an alignment rack? They stated that it would be ready next Wednesday at the latest (4.5 weeks altogether to fix). They stated they would "tow" it to the alignment shop. I reluctantly stated I understood (expressing my frustration it was taking so long) because I didn't have a choice... That Wednesday, when the truck was guaranteed to be ready, I was told all repairs were done, but that they would not release my vehicle because they were still waiting for the insurance adjustment check to pay for the tow and alignment. I once again expressed my frustration as they promised I would have my vehicle that day (and I've been paying for a rental for the last 5 weeks). Westford Collision (after me arguing with them) agreed to give me back my vehicle even though they had not yet received the check from my insurance company. Now... I have a dash camera in that vehicle, and what do I find when I reviewed the footage? They DROVE MY CAR to the alignment shop (without my permission I might add) and falsely charged my insurance company $600.00 for the tow (clearly on the insurance adjustment $300 tow fee each way). So, Westford Collision refused to release my truck to me all based on false insurance claims (towing fees when they never towed the vehicle- truck also had approx. 25 extra miles on the odometer when I picked it up) I forwarded all videos to both my insurance company and the other parties insurance. Westford Collision might be the most dishonest company I have ever dealt with because of their false insurance claims and how they treat their customer (hold your car hostage on false insurance practices so they can collect more money from the insurance company). I challenge this body shop to prove otherwise and would gladly present all evidence to them showing their dishonest practices. I do not recommend this body shop and suggest you take your business elsewhere. Westford Collision blatantly practices insurance fraud.

On July 30th, my Honda accord was hit and made undrivable. A mistake that I never will make again…read morewas to take the car to Westford Collision instead of the usual shop. Friday, October 10th is when I got my car back. You read that right, 2.5 months to fix a car that by insurance (Plymouth rock) standards, should have taken 4 weeks tops. From then till now was nothing short of a nightmare in dealing with them. When the car was brought there, on several occasions over the next 2 weeks, the adjuster/appraiser attempted to get access to the car to examine and write up what it needs. The body shop said no "Lift" operator was around, citing vacations. Really? You are a licensed body shop and have no lift operators on site ?? The initial appraisal came in at over 13,179.48. I thought great. It at one point rose to over 25,000 Then they finally got it on the lift and the damage 19,255.14. The appraiser who went back and forth 5 times and long story short, it was done for 17,304.17 which would be a total loss. Mind you we are now 2weeks into the 30 day rental allowance which ran out before they could repair it. On the initial appraisal, it shows "Right Front" point of impact. That, was one of a few things that were true. On line(s) 124- 127, why was a right tail lamp and assy required. Lines 146-148, why was a rear bumper cover required. Also, on line 161 they were paid to clean the car. They did not do a thing. Stains and dirt from the accident were still there. And of course they were closed at pick up. It was manually cleaned by my daughter with supplies from Autozone. One thing that was noticed was that they seemed to add more unneeded parts as if they were trying to get more money. Finally, they actually wanted me to pay for gas while they drove it for testing.. Who does this? And like I said, they wanted me to pay, but I didn't pay. For those that may not believe this, I have proof in the form of all paperwork from both westford collision. I will gladly post it with personal info redacted. This review/complaint will also be sent to the BBB and the Division of Standards (DOS) for the Commonwealth.