We live in Fredericksburg, half way between Richmond and NoVa. Our experience has been extremely…read morepositive with VRCC. They have not done extra tests to increase the bill, like we experienced in NoVA. They have been compassionate and caring. They are knowledgeable on our dog's liver disease. They also educate us on the least costly ways to procure our dog's prescriptions. Our bills are consistently half the price of the same exams done in NoVa. I am so thankful to have found VRCC!

Rehabilitation staff are excellent and extremely supportive, knowledgeable and caring to your pet…read moreand pet parents

TL;DR: Do not pay your bill until you review the line items. They've overbilled us on both of our…read morepast 2 visits. If you find out after you've paid, they won't credit the mistake back to your card; they'll apply a "credit" to your account forcing you to come back to use it. It pains me to write this review because the folks at West End Veterinary Clinic have always been nice. But they have a real problem. I don't think the folks who work there are intentionally overcharging -- I think it may be their point-of-sale system. We have 3 reasons why we have to find a new vet despite this convenient location and the nice folks who work there. 1) They told me to hold off getting my puppy spayed, well after she was able to get pregnant -- despite knowing she would be at risk. By the time our puppy came in for the operation, they discovered she was pregnant, which caused an extra $600 worth of problems and heartache for our family. 2) They double-billed us for a cone while our puppy was recovering. I spotted the mistake, called, and they wouldn't refund the money. They offered a credit instead -- forcing me to return to them if I ever want to see that money again. 3) On the second visit (vaccines), they billed me $67.76 for a heartworm test I declined and which was never performed. Has any business ever made a billing mistake in YOUR favor? Me neither. Once could be an honest mistake. Twice in 2 visits -- well -- you decide.

The only negative review I saw was about price and I had to laugh. If you want a quality, clean,…read moreexperienced, and well-stocked vet, go to WEST END VETERINARY CLINIC! I have four kids, and foster regularly. When I foster I pay the vet bills and use Dr. Mason (owner) or Dr. Rubi, and don't worry about the price because I always get the VALUE. Both vets are great at educating me (and I know a lot after being a dog and cat mom forever) and I walk away with everything I need to keep my pets comfortable and as healthy as possible. I took a hospice foster in just yesterday and Dr. Mason spent over an hour with us, sent me home with a supply of everything I needed, and my bill was HALF what I expected! Today my little foster was feeling much better and we owe it all to West End!

I have been taking my dogs there for over 20 years. Dr. Atkins is amazing and Sonja has always been…read moresuper sweet. Within the last four months, I have had to put both of my dogs down and Dr. Atkins and her team were very compassionate to me and my family. I highly recommend this veterinary clinic.

Sue Atkins is phenomenal. She's extremely knowledgeable and really takes her time with your pet…read more Highly recommend her!

Partner staff tried their very best to save my cat this evening. Everyone acted quickly and…read morekindly but were not able to keep him going. He was dearly loved by me and will be missed by his brother and sister. Thank you for trying.

"This is the level of care you paid for" Seemed nice at…read morefirst, but the whole thing was very money-centric. There was no "let's get your animal better feeling. They told us that he was being playful and had us feeling like our pup was doing better. They gave him fluids and then some medicine to take home. His issue did not get better, but have gotten worse and when I called to get an update on what we should do next and was told I would receive a call back. They called my fiance and she expressed our mutual frustration. And was told "this is the level of care you paid for". I'm sorry. If you take your kid to the er and all you can afford is a set amount and they do no more than that to help him feel better. How can they say they care about our pets when it feels like the employees may care but the business does not. Would not recommend to anyone. *Update* still have not heard anything back from partners regarding this matter. We got our pup into another vet and found out his kidney numbers are through the roof. He is going in today for treatment.

Dr. Simpson did an excellent surgery for our 9 year-old pitbull. He had a cutaneous hemangiosarcoma…read moreon the prepuce (or skin covering) of his penis. Dr. Simpson was able to remove it completely, achieving excellent margins, and leaving him with un-impeded urinary function. The dog is still alive, with no recurrence of the disease, four years later. Job well done.

We own a bearded dragon and were looking for a vet in the area who treats reptiles (surprisingly…read morethere's not many). Wellesley had great reviews so we booked an appointment (note: they are busy so book your appointment a few weeks in advance). Staff was super friendly, Dr. Ernesto and the vet tech treated our bearded dragon with the same compassion as any other animal. If you have an exotic pet / reptile, we recommend booking an appointment here!

We recently had to put our beloved old cat to sleep. Dr. Leal and the team at Wellesley Animal…read moreHospital were very kind throughout an emotional ordeal. We will always be grateful for their understanding.

Absolutely would recommend if you are in Short pump area or surrounding town. We came from…read moreSouthside Richmond & it was worth the drive. I came with my neighbors as they are Hispanic so I went to confirm and translate with them. The ladies at the front were very nice and welcoming. We did a walk in and were instantly helped. The dog we came in with was badly injured , they took her to the ER right away. In the process of admitting her , the ladies were very welcoming and patient with all that was going on. We were there for a while but the time there it was well. I really like how clean and comfortable it was in the waiting room. They also have vending machines and coffee. The service was immaculate and they were very reasonable when it came down to billing.

I went here because my dog had been sick all day (vomiting)…read more After waiting 5 hours to be seen by a doctor, we were finally able to discharge my dog from the clinic. I understand this clinic triages patients based off of condition, but 5 hours is way too long. But after waiting 5 hours and discharging my dog, we were finally given our bill. READ YOUR BILL VERY CAREFULLY. This clinic seems to bill additional services that may not be needed for your pet. I ended up paying $600 less than my original bill because I refuted the unnecessary charges. Just be prepared to wait a long time if your pet's injury/condition isn't life threatening. Also, be prepared to read and question your statement of charges.

Thank you for your extraordinary care of my golden doodle. He had a tumor removed from the…read moreunderside of his tail by his usual vet Monday was back in Tuesday to retouch and bigger cone, then Thursday back to his usual vet again to this time give him an even bigger cone and replace some normal stitches which th staples. Well Saturday morning he sat down and more stitches and staples out. My usual vet closed . Found Pouncey Tract Get Hospital on line with close to 5 stars. I took my pup there . it was so clean, staff was so friendly, caring and wuick to get him back to the vet. I had the pleasure of meeting Dr. Abby Moore. She was exceptional: very caring, explained everything and how a tail stitch can be difficult especially with a hyper pup that loves wagging his tail. She put more staples and recommended an increase in his sedative. I will say it's a day later and so far this stitching is holding this far. Thank you ! id highly recommend them.

Just nice staff overall and incredible veterinarians. Not trying to sell you things you don't need,…read morejust looking to help your pet. They don't brush you off and truly take the time to make sure you know how to best take care of your pet. One of ours had dental surgery and they were respectful of us knowing that is expensive, and when we picked up our cat a tech took time to truly walk me through after care so I felt great about taking him home.