I hate CVS. How much money does this company make and they can't get someone to answer the phones? They have to shut down for lunch? Seriously? The automated system is a complete failure and a waste of time. And then there is the monopoly they have with Walgreens. read more

Well I just spent 4 days in the hospital because CVS was unable to provide me with my diabetes medicine Trulicity. Going on 4 months now. The pharmacy told me to go to Walmart. My insurance doesn't allow me to use Walmart. I ended passing out on a subway platform! Luckily no train was coming and I didn't contact the 3rd rail! The hospital contacted my insurance company and was able to use another pharmacy. CVS leaves a lot to be desired! read more

This CVS pharmacy is horrible! The customer service is the worst I have ever experienced in my life. They are EXTREMELY RUDE and if they have to help or assist you in anyway be prepared to be treated like you're wasting their precious time! SMH If I could provide any advice to anyone it would be DO NOT EVER GO TO THIS STORE EVER!!!! #rude #unprofessional #dirty #ghetto #norespect #hirenewemployees #hirenewmanagement read more

I used to use this pharmacy for all my scripts. Loved this store. Great service. Happy workers. A well-oiled machine. Then something happened. I don't know what it was, but the pharmacy started getting orders wrong, late, or just forgetting. I have had to call CVS corporate at least FIVE times over the past year just for prescriptions not being ready when promised (Just Google the number and file a complaint with them, not the store!). Here's a perfect example: Doctor calls in script on Wed. I call Thursday AM to check on the status and they say it'll be ready Friday (the next day) as that's the soonest the insurance will go through. OK, fine. I have just enough to last till then. Now a normal pharmacy would check the shelves and see if it's in stock for a Friday fill. Nope. Worse, the person I spoke with sounded like she was half asleep and couldn't give a fig if it was filled or not, in stock or not, or would be ready tomorrow or not. Never said "thank you", "sorry", "please", or anything resembling manners. Then on Friday, I'm told it's out of stock and won't be in until Monday (apparently they don't accept shipments on Saturday or Sunday for reasons beyond my limited comprehension). Except by Monday, I'll be out of my Rx. So they offer a partial fill that you're forced to accept. Great. Trip 1 of 2 for an Rx. One time it took 3 partial fills before the balance came in. I had to call corporate TWICE. It was like filling a script on the installment plan. So even if they got the Rx on Wed, and even if I call on Thurs to inquire, and even though they knew the product wasn't on their shelves (right?), why would the store wait until the day it can be filled to order more? Insurance. If they can't run it thru the insurance because it's too early, they won't order it--even if it's out of stock. This is what I'm dealing with. And it's not an expensive script! I was told that was the reason. I even told them I'd pay cash, if for whatever reason the insurance didn't cover it. Doesn't matter. This happens over and over again. With different drugs. When I reach my boiling point, I call CVS corporate, which takes my complaint but then NOTHING ever changes. I started migrating all my Rxs to Walgreens, but the message isn't getting through to the Powers That Be. YOU ARE LOSING CUSTOMERS! Luckily, you'll run across a competent and caring pharmacy assistant who will try to move heaven and earth to help you. Sadly, those employees are few and far between. read more

I never write reviews but I absolutely had to read n this case due to the outstanding customer service. I had called inquiring about a particular product I was looking for. Debbie, who answered the phone, was kind of enough to Actually check to see if she had the item. She was extremely personable despite the craziness of the holiday season approaching. She not only checked but double checked to make sure it was the correct item so I didn't have to drive there only to be disappointed. She definitely exceeded what she needed to do to provide great customer service. A nice surprise that made my day. I would highly recommend shopping at this CVS. It was an awesome experience that began with Debbie's customer service all the way to the pick up of the items. read more

I enjoyed this CVS branch very much- past tense. I had been to it on many occasions for my prescriptions, makeup and more. I have to say that I will NEVER be returning to this CVS again. I have never been so disrespected in my entire life as to be accused of theft. My husband and I walked in and one of the "managers" (or so that's what he presented himself as) approached us very rudely stating that we needed to have a talk. He proceeded to say that he and his higher up manager "saw" us take a product from one of the shelves from a previous visit. He was advised to tell us the next time we had come in, that we were no longer welcome there. Baffled, my husband and I started to question him. We asked him what exactly had we stolen and where his higher up manager was so we could talk with her. We also asked to see the "tapes" of the incident. He declined that request and told us that she was not there- he was the only one we could talk to. And when we had asked him what exactly they thought we stole, he replied "Well our camera's aren't that good". We don't believe in stealing, we have money and coupons to pay for the items that we want to purchase. When we want free things, we use coupons. The "manager" (Colton, an employee) then stated that he didn't know what we stole but he and his manager know what they saw. We very quickly got offended and aggravated, then we left. After we had walked out of the store, he proceeded to follow us outside basically provoking an argument. Besides this unfortunate incident, the employee's are absolutely beyond belief rude. You can't be in there for more than five minutes without one of the employees watching your every move, insinuating that you're shoplifting. And I'm sure that if you look "the type" they'll scrutinize you even more. The manager needs to be replaced as well. Just an overall bad experience I had to encounter. I advise people to take their business elsewhere. My husband and I will be calling corporate to sort this out. I have never and will never be disrespected like this again. read more

This is an excellent pharmacy, and a great place to find supplements and vitamins. The place is always neat and clean and the clerks and cashiers are super friendly and awesome. read more

As far as drugstores go cvs is usually one of the better ones. This cvs is just that, carrying all your needs. read more

See all

The store itself is great. Very nice cashiers. The pharmacy however is a nightmare. Rude staff, it takes forever to do simple things, and on and on. I've been going here faithfully since moving here over a year ago and I just cant deal anymore. Like today there was literally no one in line behind me and when I picked up my prescriptions I needed to ask about a different one, and i was told to go to the other side of the pharmacy and wait at a empty window for someone to come help me. Or being totally ignored while the staff screw off in front on customers, then act bothered when they finally decide to help the people waiting at the counter. Or marking prescriptions filled and ready when they are not and there is an insurance problem, so you can come in real quick expecting to quickly get medications only to be stuck waiting an hour to resolve some issue for the cvs staff with insurance. Why not call in advance before marking it ready? Or my personal favorite, loudly announcing medications so that everyone can hear exactly what I am leaving the store with. What the actual fu*%? I feel like I have a lot of patience and forgiveness for anyone working for minimum wage. I worked for CVS myself when in college. But this is just ridiculous, and I'm totally done. I'll just go to the north main location instead. I suggest you do the same for pharmacy needs, to shop the store itself is very nice and well organized. Just avoid the jumbled mess of rude college aged pharmacy techs in the back! read more

I went to this CVS location to have my passport photo taken and the pictures had a terrible resolution. When I asked for new photos to be taken or for a refund they were extremely rude. The customer service at this CVS is deplorable. When talking to the manager he was absurdly rude and condescending and walked away in the middle of our conversation. This is not the first time I have experienced bad customer service and manners on behalf of the CVS staff, and I plan on never going to this location again. read more