Got there at 1:25 to pick up a Rx. Watched the Rx tech bullshit with his coworker for 5 minutes while pretending I wasn't there, then walks over to tell me they're closing for lunch at 1:30 and literally just walks away and leaves me standing there. Done with CVS, I'll do my business at Walgreens. read more

Wow! Profile much? Lets start with two weeks ago come in say hello to the clerk that greets me. Go about my shopping minding my business. Go toward checkout and make a pit stop at candy. Next thi g I know, clerk that greeted me is coming down the aisle, "straightening" items. Fast forward to today, get my items, scan all three, last item scanned and placed in bag and self check-out says, "remove last item, item not scanned". Pulled out my item and wait for clerk. Does her thing and can see ALL three items on screen and in bag and my hand. Place item back and system says it again. Clerk looks at screen, "is this it?" You see it in my hand. Clerk remains and watches as I pay. Now, am i jumping to conclusions, maybe. But when two different clerks act a certain way towards me to suggest bias, Im calling it out. read more

The average wait time in the pharmacy drive-through is nearly 45mins. NOT joking!!! Oh my stars!!!

This place needs employees that want to be there. They don't answer the phones and the pharmacist is a total jerk. All around poor service. T honestly feel they stole my money and no one cares. read more

I will never understand how CVS can be one of the biggest pharmacy and yet have THE worst customer service of any business in the world. They know many people don't have an option and that is why they are able to treat customers sovery poorly. read more

CVS sucks; I cannot say it any louder!! I have Covid. My prescription was sent to the CVS at 100 Wilshire Blvd. They never sent a pick up notification. Therefore we went down there 10 hours after the prescription was submitted only to find out they did not have it in stock. However, they didn't even bother to notify us. They told my husband he could drive to the one down Wilshire close to H-E-B. He gets there and wait in line for two freaking hours only to be told they don't have the right dosage in stock so now they are sending him to the one in the target on John Jones. So he goes to the target CVS and after waiting another hour was told that the only medication they had in stock was expired so sorry we cannot sell it. I give the freak up on cvs. I will never ever ever be back. They suckkkkkkk! update: after getting home CvS Target called and said to come back; they cd sell him the expired medz after all. They were going yo extend the expiration date! Wth??!! read more

I called the pharmacy to see if they had a medication that I had a prescription for and the woman that answered stated they didn't have it in stock so I asked her if they could order it and she flatly said no. So I asked if she could get it from another store or recommend another CVS I could go to and she said no. So I asked her if she could recommend anywhere I could go to get it and she said no. By then I was so frustrated I said thanks for being so helpful and she sarcastically replied have a blessed day and hung up. Customer service is an art sorely lacking here. All I wanted was a suggestion for where to find my medication. I later found out that all I needed to do was bring my prescription in and once it was in the system it would be ordered and the pharmacy would call me when it arrived. Instead I got No, No, No to all my questions. And this was the second CVS I tried! The first was no better. read more

Worst customer service ever. Do NOT waste your time here. They make you wait in multiple lines even though they are the ones that have messed up. I waited forever in the drive through (as usual!) only for them to tell me to come inside. Then they made me wait in the long line inside! When I got to the front they then told me to step aside and I had to wait again!! The most recent event is when I waited for 30 mins in the drive through lane only to pull up to the lane where a hand written note saying "drop off's only" was taped to the machine. She wouldn't help me and said there was signage elsewhere which I did not see. Therefore I wasted a half an hour, lost my place in line, and was met with a rude CVS employee. I will not be back and am transferring my prescriptions elsewhere. Would give it zero stars if I was able to. read more

My prescriptions were done quickly. When I arrived inside, there was a line, but Tyrell was amazing! He worked efficiently and professionally. He was helpful and knowledgeable. Impressive. read more

The pharmacist out right refused to refill my prescription because "HE" though it was too soon even though it clearly states on the bottle, my online profile & on the physicians electronic prescription it is a 23 day supply which was also confirmed by doing the simple math on the prescribe dosage. The pharmacist still refused and told me he would not fill it until 30 days. this is not a new rx either, I've been taking the SAME prescribed dose & having it filled at cvs over 3 years w/out any issues. I asked him why he refused to fill a prescription as prescribe by a physician & approved by my insurance but he did not answer instead he told me to call back after midnight, he might let me fill it then. read more

If this place was any freaking slower in their pharmacy, they would be working backwards. Theres no covid testing today and I've been stuck in line for 15 minutes with no signs of progressing any farther anytime soon. I hate this place read more

Pharmacy will not field any calls and obviously are understaffed. This is the second and last time I will have anything filled at this store. read more

I just left here and the exchange with the 1 employee (white bald man) was embarrassing. There was one other person in the store, a black man in a dress shirt and slacks and the employee was actively following him around and staring him down. Like every isle he went down the man would go to the end of the isle and stare him down. I thought I was being paranoid being black as well and it is Burleson. When I walked in I said hello to said employee. He made a face and said nothing. Cool. Maybe he was having a bad day. Nope. Every other person that entered that was not a POC got a big smile and a hello. The black man checked out before me. He waited for the man to ring him up but he never even attempted to approach the counter to do so so he and I both went to self check out. The employee moved to the middle of the store almost by the front door to watch us both ring up and leave. I have never felt so uncomfortable or unsafe in all my life. Posting on my platforms and never going back read more

This is the worst CVS pharmacy I have had to deal with. They are extremely un helpful, you are placed on hold for 30 minutes at the LEAST, just to speak to the pharmacy staff. This is what happens every time I call. Will be transferring to Walgreens. read more

This review is regarding the CVS at John Jones Drive and Southwest Wilshire. First of all Kay the pharmacist, is the most rude and disrespectful person I have ever spoken with. She quoted the wrong price of an over-the-counter homeopathic supplement and when my daughter arrived to pick it up the price suddenly changed to $6 more than what was quoted. The manager was called but never showed up. So when my daughter got home I called the manager and complained and she was going to stick to that the price was $16 and something. The pharmacist K said that the price difference was because I didn't have a prescription. Seriously??? Since when can you get a prescription for a homeopathic supplement??? So the manager Matilda or something that starts with an m said to come all the way back up there and she would refund the difference between 1080 one which was quoted by her pharmacist and the jacked up price that they had that came up on the computer that was wrong. I stopped using this Pharmacy about 2 years ago because of their poor service they have employees that have no clue what they're doing, the wait is ridiculously long in the drive thru it's literally run by a bunch of yahoos. And apparently after 2 years is still the same. Kroger is the best pharmacy there's never a wait, the pharmacist and the text know what they're doing and they have never tried to scam me out of $6 on anything. Shame on you CVS!!! read more

This CVS has a woman that is so hateful and rude on the phone. I thought maybe I came off wrong when she was rude to me. But when I went to Walmart Neighborhood Market to see if CVS transferred prescription for my husband because CVS didn't have it in stock. The Pharmacist said he called CVS and the woman was so rude and slammed the phone up on him. So he call them back and another woman answered and the Pharmacist asked for the woman's name who was rude to him. And he was told well we have just women that works here. He said well I know it wasn't you but the other one answered the phone was rude and needed to be reported. Anyway she said ok I'll fax the order to you. 3 hours later nothing. So I called CVS and asked if they faxed it yet? He said hold on let me check. He got back on and said I been here since 3 and nobody from Walmart has called them. I told him we were there now and was told when the Pharmacist called y'all she was rude and slammed the phone on him and etc. Then he said ok I'll call Walmart now. We waited until the Pharmacist told us that they haven't heard anything from CVS so we went home. I think the woman should not be answering the phone if she can't be more professional. This isn't the first time I have dealt with her. I'm considering changing Pharmacies.You should have it where you can give minus stars!!!!! read more

I switched to this CVS bc it was closer to our house. I will be switching back because it takes much longer than it would if I were to just drive to the better managed location that is further away. I stood in line for quite some time this afternoon, only to be told to come back later when I reached the front of the line... because they were going to lunch. So management is incapable of staggering lunch breaks for their employees in order to actually be the "24 hour pharmacy" they say they are on their phone greeting. They knew I was waiting and knowingly wasted my time. I would not use this location if you have a schedule to keep or have anything better to do than wait in line at a CVS. read more

Spent 45 minutes waiting for my dang vaccine shot after I already had a appointment set for 6:30. I was called over the intercom for my shot and when I went up there she said it'll just be a minute and I spent another 20 minutes waiting ended up walking out never coming to this cvs ever again don't recommend coming for a vaccine shot either when this stuff takes only 3 minutes to do. read more

Zero stars! (This lady honestly deserves negative 5 stars) I called to ask the pharmacist a question and she was very rude and completely unhelpful. When I asked the question she gave me 3 different answers and lied like she was just making excuses. Then when I told her that the answers she gave me were incorrect she got a extremely shitty and rude attitude as I remained calm she then hung up on me. By far the worst experience I've ever had with cvs. I will not return to this CVS ever again. Then to add to the the shitty experience she wouldn't even give me her name, only way I know that would help someone recognize her is she has a heavy accent that I would assume is middle eastern. I HIGHLY RECOMMEND TO USE A DIFFERENT PHARMACY OR A DIFFERENT CVS. read more

We would have never selected CVS to fill our prescriptions, Ron's Apothecary made that decision for us, when they up and closed the doors with out any notice. The CVS on Wilshire at the corner of Renfro told me that they would do their best to give the same great care and excellent customer service that we received from Ron's. Well we haven't seen it yet, you can't believe a word they say. My husband has a blood disorder that is controlled by medication, he takes 6 capsules a day. He will be taking it for the rest of his life, you take it or you die. We were informed that it was being filled, which was not the case at all. After reaching the pharmacy again, they didn't have it in stock nor had they placed an order for it, another blatant lie. Five days later and still nothing, if anything happens to my husband they will be talking to our attorney. BEWARE! read more

Confirmed that the prescription for my 4yr old arrived at 10:15 pm. It's now 11:40pm and we are still here waiting for the person behind he counter to get this prescription finished. He keeps coming back saying it will be 5 more min. This has happened almost 4 times now. We have been here over an hour. Not at all amused with this location. Never using it again. read more

I thought it was just this store in the chain of CVS pharmacies but seems like they are all the same, extremely poor customer service. The store at Wilshire and Renfro is the worst store, I stop using it several years ago, they NEVER have enough help in the pharmacy. I was forced to use them this week as our locally owned store was forced to close after 50 years of business. Sadly without any input from us the customers our prescriptions were sold to of all places CVS at this location. I got new scripts from my doctor and had them sent over, went in on Tuesday to check on them. After waiting behind several customer to only be told "NO, we don't have anything for you" now remember I had gotten 2 different text messages saying they were there and READY for pickup. After searching again she FOUND them, but tells me the insurance would not approve pick up until Saturday. She got all my needed info and said" Okay you are go to go, we will see you Saturday to pick up" okay. Fast forward to today (Saturday) at 11:20 go in and AGAIN not enough help in there. One lady to work counter, drive through and answer phone. I waited behind 2 ladies and the girl to handle 2 cars at drive through and answer 2 phone calls, FINALLY my turn. Tell her my name DOB, she replies" I don't show you have anything" OMG really... tells me to move over the Drop off counter and wait for her. Now she waits on 2 more people at counter and another drive through customer. She comes back to me your name and DOB again....OH here I found them but they were still on HOLD. The girl from Tuesday did not release them to push them forward for filling. I will push them through and you can come back in 2 hours to pick up..OMG REALLY!.. in the mean time while she is dealing with me the pharmacists is now answering the phone calls (4 calls holding) and helping with customers at the counter. There is NO way those scripts will be ready in 2 hours. Once again this pharmacy does not have enough help. 2 people on a Saturday to run this place, CRAZY. but yet there were 2 stocking shelves in the store part and one on the register. I can assure you I will MOVE my stuff to somewhere else. This is NUTS. Oh and the girl told me that they were NOT aware the customers had been moved form the local pharmacy either until it was done and they got NO more help to cover the influx of customers.. HORRIBLE HORRIBLE. people DON'T go there unless you have hours to spend waiting. This morning trip took me another 30 minutes after I had already spent 30 minutes on Tuesday and still NO medication. Gayla read more

i went to cvs to pick up a 90 day supply of a prescription. it was 60 doses short. the drug enforcement administration is going to love this one. do not go there. there is no way to prove it other than report them, report them, report them. thats pricisely what is going to happen am tomorrow. read more

This is the absolute worst pharmacy I've been too. I worked in a pharmacy for 3 years. It doesn't matter if you drive through or stand in line, weather or not they are busy or not....they are soooooo slow and inefficient. read more

I have tried way too many times to give this CVS another chance. The only time I've experienced good customer service in this establishment was going inside to buy some things and interacting with a cashier, who was very polite, quick, and friendly. He earned them the one star. Other than that, this place has horrible, horrible service. People in the pharmacy are either incompetent or are so mistreated at work that they literally do not care anymore. I called and talked to someone in the pharmacy with a thick accent to resolve an issue with one of my prescriptions, and he was the rudest, most condescending jerk I have ever had the displeasure of dealing with. He was sarcastic and discourteous throughout the call, and eventually hung up on me. I called back to speak to a manager, and of course there wasn't one there. Just tonight, I tried to go the the drive through to pick up some prescriptions, and rather than being serviced in the order of arrival, I was skipped entirely in favor of someone in the drop off only line picking up a prescription. Normally this would be a minor annoyance, but this window always takes forever to complete the simplest of interactions, and to be honest my patience has run out. Will never spend another dime of my hard earned money here again. read more

Worst CVS pharmacy ever! They lack communication skills with customers and let your prescriptions sit unfilled without notifying the customer that the insurance wouldn't cover the cost. And when you call to find out what's taking so long and tell them to go ahead and fill the prescription and you will pay out of pocket, they STILL don't fill the prescription!! So you call again and explain the whole process AGAIN and are told it will be filled within 15 minutes and leave your house after 20 minutes just to make sure and even sit in the drive-thru line (I let the dog come for a ride) and are STILL told it's not ready!! I am welcome to come in and wait, oh really?!? My dog is welcome to come in and destroy the store while I wait? Then I am told to circle the building and wait AGAIN!! First and last time at this craptastic pharmacy! read more

This is the worst pharmacy. They answer the phone, tell you they are having trouble with the computer, lay the phone down -not placed on hold- so you can hear all the coworker conversations and hear them typing away on the keyboard. Clearly there was no computer issue. When she finally picked the phone back up, again she stated 'I'm sorry I'm just waiting on the computer screen to open up' I politely told her everything I just overheard, and all of a sudden she could help me! read more

This CVS doesn't follow up with customers who drop off prescriptions. They have poor communication. I dropped off a prescription and was told it would be ready the next day. Three days later they finally text me that they didn't have it! Really? You knew within 24 hours, you wouldn't be able to fill it but took three full days to get back to me?! read more

I was on hold for the pharmacy for 46 minutes just so I could ask a question about a price. I finally gave up and will NEVER EVER do business with this establishment again. Store manager - Brian Sanders. read more

100 SOUTHWEST WILSHIRE BOULEVARD BURLESON, TX 76028 817-295-1125 My husband's pain management doctor faxed a prescription yesterday, 9/8/2016 around 1430. We went to pick it up today and they can't find it. Yes it was sent and TO the store above. My husband leaves town early Sunday morning for a week and will have NO meds. BECAUSE someone can't retrieve faxes in your pharmacy. And not only that, my husband drops off 3 prescriptions this past Monday to filled today......and yes, another major snafu ... they filled only 2 of those and their reply...OOPS. I don't know what you have to do but someone better retrieve that lost prescription from Dr. Michael S. Phillips for ROBERT OWEN, ......3 people in front of us were also having problems with staff locating filled prescriptions. Maybe it's time for a staffing change. read more

Let me just start out by saying I don't usually write reviews, much less bad ones. But today my experience was awful. I was seen at the emergency room last night for a very painful UTI (so bad I was about to pass out from the pain). Anyways, I was given prescriptions and sent home. Easy. The hospital sent it over to this CVS pharmacy because it is open 24 hours. I went to pick up my medication and was told insurance did not cover them. They simply did not contract with my insurance. I asked how to get it sent to my pharmacy and they told me Walgreens would need to personally call them. Sounds easy, right? I called Walgreens pharmacy. Twice. Left detailed messages both times and begged them to call since I was beginning to feel pain again. Finally 5 hours later I just called CVS and asked if anything can be done. I accidentally called the wrong one down the road and spoke to a really sweet pharmacy staff that told me I had called the wrong one. She understood my situation and would have transferred them over had they been assigned to her pharmacy. Bummer. She gave me the number for this CVS and told me to call them. Now, I am honestly a genuinely nice, caring, kind, and patient person that if you're nice to be- I will be nice to you. I was taken back by how incredibly rude this staff member was. First, when I called to ask my issue she put me on hold without saying anything. Ok okay, no big deal. But then when she got on the line again I tried to explain the situation and she interrupted me before I even finished my first sentence (which I firmely stood up for myself and asked her to let me finish). Finally I was able to explain the situation to her and she told me it absolutely can not be done. When I explained fully that my pharmacy had not called me or them yet and that the CVS member down the road would have kindly done it for me, she interrupted me again and (very) rudely told me it can't be done, they call the same number as I do, the pharmacist will not allow it she already knows so she's not going to ask them, and that I'm just going to need to try and call Walgreens. I stood my ground and asked her to at least ASK the pharmacist for me because I was in pain and needed my medication. She got mad at me, rudely asked for my name and date of birth (again) and "took down my information". This was all at 5:07 pm. I decided I wanted to get her name so I could call her back and ask if she had done this for me. I called only 10 minutes later and spoke to a really sweet women named Marissa. Marissa told me she did not know the girl I spoke to but she had left for the day. She also had no information on my previous phone call from only minutes before. Marissa was very kind and asked me for the Walgreens phone number and fax and told me she would get this taken care of for me since no one was getting back to me. Service. The difference between a 10 minute shift change was night and day. I have worked in the healthcare field for the last 10 years and I know all about policies, procedures, customer service, and regulations. I also know that in certain situations things can be done and that sometimes all it takes is for the person working to ask the person above them if they'll allow a bend in procedures. I also know the customer is not always right. I am fully aware that people stretch the truth to make themselves seem calm and polite when they were probably an absolute psycho to deal with. I am realistic. But if you're going to be in a position where you deal with people on a daily basis- have some decency and some respect. Maybe this girl is having a bad day, wanted to leave, was done dealing with customers, or was just down right now a nice person to deal with. Whatever the case, I will not be switching to this pharmacy as planned. I like the 24 hour convenience and it is much closer to my home than my pharmacy, but I'll be elated if I never have to have a medication sent here again. And if I do, I'll deal with the night staff who are kinder and understand what customer service really is. read more