It's very frustrating calling and dealing with the automated system. It's also extremely difficult to speak with a actual human when calling. I feel so sorry for elderly people that just want to speak to a live person. read more

Last minute convenience stop for next week. It's closer than to go to target lol. I didn't know your able to buy spirit wear for cypress high:) They have self checkout as well for faster service. Anyway glad we came in. read more

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I was trying to figure out coverage for my mom's medicines. Judy the pharmacy lead assisted in helping with my mom's care. I appreciate her kindness, efficiency and assistance - very friendly and professional read more

We use the CVS at 8601Sepulveda Blvd. In Westchester. Every time we visit, 3 times per week DALYA HAS ALWAYS BEEN AMAZING AT ASSISTING US. Even while multitasking at the register, the self checkout, and unlocking secured cabinets. She always does all this with a big smile. What a great employee!. Thank you DALYA, Bob & Monica read more

Our local CVS! They have all the small sundry items that you may need, and they're open at all hours. If you have young children (0-5) you'll understand why they get a 5 star. ;) read more

CVS Pharmacy - Drugstores Near Me - CYPRESS, California

I needed to buy a product to cover my temporary cardiac patch monitor to avoid it getting wet. I wanted to ask a question about the product I was thinking of purchasing, but there weren't any employees to be found around the store. There were staff at the pharmacy, but they had closed most of the windows and were ignoring customers (there was a pretty massive line). There weren't even cashiers at the registers or to assist if needed at self check out. I (and other customers) probably could have just walked out with merchandise without anyone ever knowing. I returned the item I was going to purchase to the shelf where I found it and promptly walked out. CVS customer service as a whole has been non-existent for a while. I will purchase my pharmacy and other basic needs elsewhere. read more

Customer service. The 2 cashier in front . I know they're short staff because only 1 working if I am picking up my order. The female staff she's kind of racist. 1st customer and the customer after me, she asked them if they have a phone number and offer to use their coupon, but not me . She doesn't even ask me about phone and coupon, I just did told her that, i have phone and coupon to use. I know they're overwhelmed but again it's not my fault and I don't deserved to treat me like that. Both cashier the male & female are not good customer service assistant. read more

I called to see if they had a battery for my blood sugar machine. Cameron was more than willing to help. He came out to my car (I am disabled) he took the machine , went into the store, replaced the battery, brought the machine back to me and I was on my way within a few minutes. The is the type of care and service that will bring people back. EXCELLENT job Cameron. Thank you. read more

The counter person was very helpful. He was the only salesperson in the store. I am 85 years old and new to CVS and the OTC system and this gentleman was very patient with me . Thank him for his good work read more

Love the variety but hate when things are not priced. They say take them up and check the price. .Why don't they have price scanners? It is so annoying when you have to take things up and check the price. It takes shopping here no fun. Sales items are do not have proper signage and you have this nonsense all over the store . Would shop here more often if they got organized! read more

Their phone answering /call routing system is the absolute worst!! You can't speak to a person to ask a simple question. You are prompted to leave a message. Which I did over an hour ago!! No call back yet. The IRS calls you back faster than that!! I will no longer be using them!! read more

pharmacist is excellent. They're always on top of phone calls. Call them they're always a pleasure to speak with. I also have a drive-through and delivery. read more

Service and check out. Messy store. I used self check out. Machine is not good at all.

excellent service and clean store,and helpful,Good prices.good customer service.Fast and easy,Reliable.

The pharmacy staff is always friendly on the phone. The drive thru pharmacy is convenient. They can get busy because they also COVID test but overall all pharmacy staff is very thorough and efficient. I love coming here for my medications. They make it easy. read more

Lines were long and we had to wait to get some locked items out of cabinets but Erick shown great kindness and patience while he opened various locked cases. At checkout he was again just as kind and efficient while helping us sort out our coupons and savings. Even though the store was crowded and understaffed; we appreciated his excellent customer service and attention. Thank you Erick! read more

We bought metformin, and when I opened the bottle, it had a strong, unpleasant smell. After taking the medicine, I got a headache. I went to the store to check the smell with the pharmacist, who said he didn't notice any odor. He then opened another bottle from the store for comparison, and the smell came from my package. He exchanged the medicine for me. While shopping nearby, I overheard the pharmacist talking to his colleague about me, making rude comments and laughing. I don't understand why I was treated this way just for checking my medicine. read more

CVS has normally been good, but they messed up on this one - they took away the opportunity to speak with a Human Being when we call. Not a good idea. Inflating our blood pressure, increasing our stress, making us hang up on their computer, wasting our time by making us drive there instead of handling issues by phone. They should understand it's bad PR and poor service and reverse course here. read more

No Staff Support on Sunday There was a female employee at cash registry when I walked in. But she disappeared when I when to pay for my item. I had to wait for a while but had no option to use self checkout. CVS employees seem to be taking advantage of weekend overtime pay technically not doing anything for customers. I like Walgreen better than Cvs which will be shutdown sooner. read more

Extremely positive r service at pharmacy. Informed that insurance doesn't cover medicine for me. It did. The medication cost without insurance is 1000. With insurance it is 109. I have changed pharmacies. read more

Their online RX website - It is dog-s*** - like when your are walking down the street and you see a pile, and it is huge - you are like whoa that's a lot of dog-s*** - the people who manage , built or maintain the RX part of their website said "hold my beer, I can make a larger pile." and they did - as an IT professional for over 30, yes 30 nerdy years, I am insulted at the premise that this website has been made for their customers use. There is no excuse for the quality of their RX Website. This is not hyperbole or exaggeration - I dare anyone to attempt to use this website as it was intended. I'm not a shill or anything of that nature - but I have choice but to avoid this giant pile of dog-s***. read more

my favorite pharmacy the staff here is quick and handles the crowd with SPEED, ACCURACY, and TOP SERVICE! Im pretty sure the negative reviewers below are all crack head karen fiends trying to get refills without a prescription. Anyways my whole family has been going here for years and we've never been disappointed A++++ 5-stars!!! read more

This location offers most of what you would need from a drug store, including getting vaccines shots. Usually quick in and out or can use the drive thru. read more

I have been coming to this cvs for at least 10 years and never once had an issue. I went to return flowers that were moldy on Valentine's Day. I didn't know at the time they were moldy since they were wrapped up. My girlfriend threw the flowers away since they were moldy, which is reasonable. I went back with the receipt to show pictures and let them know and they did not want to refund me. I will no longer go here and for 20 bucks they lost a customer that would have spent much more. read more

I am livid! My daughter purchased a gift card for Amazon from YOUR STORE, the gift card was missing the claim code!!! It was physically cut off of the top of the card but was all enclosed in the packaging. I called and of course once you get her money it isn't your problem! What a horrible way to do business! Amazon is no better! DO NOT BUY GIFT CARDS FROM THIS STORE! Do not buy Amazon gift cards either! I Would not even give you one star but have to , to post this. read more

This location definitely needs some work in terms of better customer service. I received my COVID-19 SHOT here and was very nervous over the whole ordeal. I needed to use the restroom but was informed by the pharmacist that it was "out of order" seems unreasonalble since they have a store full of employees the process was quick and was free to leave. No monitoring of my health or wellbeing and no info provides on possible side effects. The lines for checkout are long and they never seem to have enough cashiers. Its getting close to being in line at the DMV. I only come to this location when necessary as its close to my house otherwise I will visit the Wallgreens down the street or the CVS on Lincoln. The days of good customer service are slowly becoming a things of the past. read more

As a former slav-on, i mean Sav-on drug employee, I found everything wrong with my transaction, well...it was more like the CVS employee found everything wrong with my trasaction. This was what happened. I was equipped with two "$3 off purchase" store coupons which they sent me and two "$5 off coupon for tylenol products" and a $25 gift card. There were no restrictions stated on the store coupons or so I thought..... When checking out, I had brought a couple of tylenols, some candy, some toys, and a prepaid phone card onto the counter. This was what happened. The girl over the counter said, "oh, you can only use the store coupon if you buy $15 worth of items" I said, "huh?" it doesn't say that on the coupon. She said, "oh, that's how it's supposed to be." Not happy , I went along with it She then said, "You can't use a gift card to buy a prepaid phone card" I said, "What??? But we paid cash for our gift card." UN-EFFING BELIEVABLE. She was not happy and neither was I because all I could said was why...eh..why not..and why you so cranky? Long story short, we were able to complete our transaction but i didn't get my prepaid phone card. I think the girl was just doing her job, but CVS rules just suck. Be prepared to take their B.S. when shopping with coupons or gift cards. read more

Love this CVS location. Always friendly staff, especially the guy shift supervisor. Makes shopping experience at this location always pleasant. They are not as crowded as other stores so I can always in & out easy. However, they should light up their parking lot at night a bit more since it does gets quite dark over there. read more

This lady I'm not sure if she's the manager or supervisor but she worked on a Saturday morning on Dec 24. She was wearing a green hoodie with glasses. She's pretty darn rude because I asked her a question and you can sense her attitude and I wasn't even done talking and she walks away. If you don't like helping customers don't be in the retail business. read more

If I could vote Zero I would. This used to be my favorite drug store. Pharmacy was fabulous and store was neat and clean. No it has totally incompetent Pharmacy staff. No customer service. It all seems to have changed with a new pharmacist. This place is just not a good place to shop or get prescriptions filled. Final problem was went in for a prescription they were texting me for and it turned put to be a nasal spray from two months ago not my quarterly thyroid meds. jeez, relentless texting with no indicator of what prescription. They said can't do my thyroid for another 5 days. I also wanted allergy meds. They were out and were not able to call another store. Guess what I called another local CVS and pharmacy staff said they had it, drove directly there 5 mins. They did not have it I. stock, pharmacist basically said too bad.go to the grocery store, but I have a 6.00 coupon for your brand item. read more

I'm going to give this CVS location 5 stars because of one of their employees who is super cool. Hes always pleasant, asks how you're doing and is just super nice. Hes the kind of employee that all stores should have. He makes you want to shop there and go back because hes that cool. I don't know his name I think Ivan or something like that but i know he wears glasses. He kind of reminds me of Austin Powers like it's all groovy. Lol but for reals the dude is mad cool. read more

Went to pick up a Rx today. Very disappointed to see the people stocking the shelves were not wearing masks as myself and other customers walked through the store. Zero respect or empathy for the current situation. Disgusting. read more

This is the second time the Asian male pharmacist has rushed me when I've had a pertinent question about my new medication. This is the second time I've complained to the manager but now I'm posting here as well. The pharmacist needs to take his time when answering questions- not just rush me because he has to go to lunch. I've gotten many prescriptions filled here over the course of twenty years of living in cypress. Time to take my business to Walgreens. Extremely disappointed. read more

The actual most incompetent and rude people work at this location. I will NEVER be back. Such a shame because I live close. Much rather take my business to Walgreens or Rite Aid. CVS should be ASHAMED. read more

The CVS monthly card plus the discounts were ridiculous good and I can't wait to use the coupons next time!

Both the general merchandise and pharmacy employees at this CVS location are extremely helpful and courteous. I'm rating the customer service alone I give them a "5", but I find the store in general a little low in inventory and the parking lot/exterior could use cleaning and maintenance. read more

i had a very simple question so i called the pharmacy to clear things up. i explained my issue to what sounded like a young man after being on hold for 15 minutes. without addressing me or my issue, the man asked me to hold again and i waited on hold for 15 more minutes. when i finally got through to a worker, i explained my problem again and the woman told me i called the wrong number. i explained that this was the number attached to the cvs i booked my appt through. i told her that i was very frustrated as i had a very simple question and had been waiting on hold for 30 minutes. she was very rude and told me i called the wrong number and to call the pharmacy that was attached to my appointment. obviously i called that number because i thought that's what i was doing. terrible costumer service. read more

Last year I made an appointment for the Covid testing. Everything went smoothly. It was done through the drive through. They said you get the results in 3 days and I did. read more

I got my Moderna booster here, and the place was packed with happy shoppers. The atmosphere was pleasant, the staff was friendly and helpful, and it was so easy to schedule a vaccination online. When i arrived, they were ready to give me the booster shot. Thanks, CVS. read more

Best flu shot.EVER! The pharmacy staff at this location goes above and beyond. They are kind, helpful, and patient. I took my mom for a flu shot a few weeks back and the woman that took care of us was so very kind, and quite cheerful. I was in this same CVS location again this week and noticed a very long line for flu shots, and again, the entire pharmacy staff was kind and helpful to all. We are in this together - kindness helps to make it a bit more tolerable. Kudos to the CVS staff on Ball Rd. In Cypress, CA. read more