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    CVS Pharmacy

    2.5 (4 reviews)
    Closed 9:00 am - 6:00 pm
    Updated a few days ago

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    Ask the Community - CVS Pharmacy

    CVS Pharmacy

    CVS Pharmacy

    1.6
    (45 reviews)
    0.9 mi
    $

    I visited CVS to purchase sunscreen and unfortunately had a very disappointing customer service…read moreexperience. During my visit, a group of employees spent nearly 10 minutes openly complaining about working conditions and job stress within earshot of customers. Once they realized customers could hear the conversation, they moved it to a back aisle, leaving the self-checkout area unattended. When I needed assistance because a coupon would not scan properly, I had to search the store for help. The employee who eventually assisted me, Taylor (Shift Supervisor), appeared frustrated at having to step away from the conversation to help a customer. Her interaction came across as rude, dismissive, and unprofessional. While everyone can have stressful days, customers should still be treated with courtesy and respect. What concerned me most was hearing repeated comments about being unable to handle the stress of the position due to her age and workload. Leadership roles in customer service require professionalism, patience, communication, and the ability to remain composed while assisting customers. Based on this interaction, I believe additional customer service training and leadership development would be beneficial before continuing in a supervisory role. I truly hope management focuses on reinforcing professional communication, customer engagement, and consistent service standards. Employees who are overwhelmed or visibly distressed should be supported appropriately to ensure both staff well-being and a positive customer experience.

    Could I please give zero stars! If I wrote all the details of how many times I have had issues at…read morethis and other CVS locations it would look like a book. Sadly my insurance company has a contract with this poorly run company. I feel like most of the issues are probably corporate but sometimes it is hard to tell. Most recently, I got an email from CVS saying they could not fill a 3 month prescription of my diabetes meds and they would text when it was received. They knew 90 days out I would be needing it filled. But I was patient. 10 days later with no updates, I stopped by the pharmacy they said they were still out. It was on back order, I asked if I could get the generic (BTW I get the name brand free and must pay for the generic), they said no CVS in our area had that either. They said they would let me know when it came in. Fast forward another week. I drop by the drive through this time to pick up something else. However, I also inquire about my diabetes medicine again. Same story everyone is out of everything, she checked a 30 mile radius. I told her I would take the generic I would take whatever even though I would be out of pocket. She then started doing more checking and wen radio silent for 5-10 min. Line of cars backed up behind me and I feel bad for the ones I am making wait for my issue. asuddenly the tech comes to the widow with the name brand bottle in her hand. They had it ALL ALONG! FFS! I am very thankfull that the tech followed up and actually checked the broken system. Most of the time when I have personal interactions with the pharmacist or pharm techs the interaction seems positive. However, the sheer number of issues I have had over the last 10 years with this and other locations is enormous. If I wasn't tied to them through my insurance I would leave. If CVS was an airline there would be a plane going down somewhere every week.

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    CVS Pharmacy
    CVS Pharmacy
    CVS Pharmacy

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    Alexa Pharmacy

    Alexa Pharmacy

    4.5
    (4 reviews)
    8.2 mi

    It has been over 3 years now I have been using Alexa Pharmacy; and still awesome pharmacy services!…read moreThey are very helpful, easy to get to, kindly and knowledgeable. Love it. Wanted to do an updated review to say WELL DONE! Thank you for your helpful services.

    UPDATED: The pharmacist tried to call me last night around…read more9:15 PM, to let me know that they ended up filling the Rx for us. They also texted me to let me know that they had filled the Rx after all. My phone's "Do not Disturb" settings were on, so I didn't see it until this morning. They called me at 9:30 AM to let me know they had filled the Rx and offered to open the store for me to pick it up, since they are closed on Sundays. We met at 10:30 AM and they gave me the medicine. They were apologetic and took care of us due to having to drive in the snow. I have raised my star review to 3 stars 3 because they did fill the Rx and for their consideration of driving in this weather. However, I won't give 4 or 5 stars because this didn't have to happen this way. ORIGINAL: We received our Rx late from the doctor, this was the latest compound pharmacy open that we could find at the time.. We arrived and were told the Rx would take 30 minutes to fill. I was told I would get a call when it was ready. After 45 minutes and closing time coming, I went back in. They had not started making the Rx and they told me they were calling the doctor to change the prescription to a strength that 1)we know doesn't work and 2)I can buy off the shelf. Thry refused to make it, because they didn't want to crush up tablets, despite our precious medicine being made in the same manner. I explained this, as well as told them that we need this strength, because we know it works from using this medicine in the past. They talked to their manager who would not let them crush up the tablets to make the medicine. Now, we will be without the needed medicine, possibly the whole week due to the incoming storms. This place clearly doesn't care about the patient. I will never go to this place again and will be sure to tell everyone to not waste their time here, because you may get refused and they won't bother to call you and tell you, so that you might have a chance to find another compound pharmacy open.

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    Alexa  compounding Pharmacy in Keller, TX
    Alexa compounding Pharmacy in Keller, TX
    Alexa Pharmacy

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    CVS Pharmacy - drugstores - Updated July 2026

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