I visited CVS to purchase sunscreen and unfortunately had a very disappointing customer service…read moreexperience. During my visit, a group of employees spent nearly 10 minutes openly complaining about working conditions and job stress within earshot of customers. Once they realized customers could hear the conversation, they moved it to a back aisle, leaving the self-checkout area unattended. When I needed assistance because a coupon would not scan properly, I had to search the store for help. The employee who eventually assisted me, Taylor (Shift Supervisor), appeared frustrated at having to step away from the conversation to help a customer. Her interaction came across as rude, dismissive, and unprofessional. While everyone can have stressful days, customers should still be treated with courtesy and respect. What concerned me most was hearing repeated comments about being unable to handle the stress of the position due to her age and workload. Leadership roles in customer service require professionalism, patience, communication, and the ability to remain composed while assisting customers. Based on this interaction, I believe additional customer service training and leadership development would be beneficial before continuing in a supervisory role. I truly hope management focuses on reinforcing professional communication, customer engagement, and consistent service standards. Employees who are overwhelmed or visibly distressed should be supported appropriately to ensure both staff well-being and a positive customer experience.

Could I please give zero stars! If I wrote all the details of how many times I have had issues at…read morethis and other CVS locations it would look like a book. Sadly my insurance company has a contract with this poorly run company. I feel like most of the issues are probably corporate but sometimes it is hard to tell. Most recently, I got an email from CVS saying they could not fill a 3 month prescription of my diabetes meds and they would text when it was received. They knew 90 days out I would be needing it filled. But I was patient. 10 days later with no updates, I stopped by the pharmacy they said they were still out. It was on back order, I asked if I could get the generic (BTW I get the name brand free and must pay for the generic), they said no CVS in our area had that either. They said they would let me know when it came in. Fast forward another week. I drop by the drive through this time to pick up something else. However, I also inquire about my diabetes medicine again. Same story everyone is out of everything, she checked a 30 mile radius. I told her I would take the generic I would take whatever even though I would be out of pocket. She then started doing more checking and wen radio silent for 5-10 min. Line of cars backed up behind me and I feel bad for the ones I am making wait for my issue. asuddenly the tech comes to the widow with the name brand bottle in her hand. They had it ALL ALONG! FFS! I am very thankfull that the tech followed up and actually checked the broken system. Most of the time when I have personal interactions with the pharmacist or pharm techs the interaction seems positive. However, the sheer number of issues I have had over the last 10 years with this and other locations is enormous. If I wasn't tied to them through my insurance I would leave. If CVS was an airline there would be a plane going down somewhere every week.

Overall a good experience here with Walgreens today!…read more Came here to buy a birthday card and gift card and a Tide To Go Stain Remover and they had all three and they were easy to find! I was greeted and welcomed by Hannah when I walked in and then my cashier was Grace who was very nice and professional. It was an easy come in, find what I needed and get out, so I was appreciative of that!

All I could say is that I've never met a manager with so much professionalism, customer service…read moreskills, patience and kindness as Pam. When I say she goes above and beyond, I mean she reaches for the moon! My mother-in-law had a question about the price of a product she had purchased and she tried to find the answers to her concerns. She also kept asking customers if they needed help. I'll definitely be back to this Walgreens.

Took my son for a vaccination appointment, but no one was available to take payment, or give the…read morevaccination. They were all too busy, and understaffed, so we left.

NEVER have raspberry arizona ice tea .. please restock and i'll consider changing my rating...read more

Best Drug store we've ever used. I will not select any…read moreMedicare Part D or Medicare Advantage plan that doesn't have them in-network or as a preferred drug store. It's family owned, and the same people have served as us for the last 8 years. They know us and we know them. They have a drive-thru window, and offer many services (even pet meds). They will also assist you in finding the best part D plans for the drugs you use. If you live in Grapevine you really need to check them out. The big chains just can't provide this type of personal service.

Been using Grapevine Drug since 2010 and it has always been a great experience! I now live in…read moreDallas and drive back to Grapevine for all my rx needs. They are awesome. Friendly , knowledgeable and always willing to help with any issues ....you won't be disappointed!

David, Pharmacist, is a ROCKSTAR. I live in Fredericksburg and had a unexpected death in the…read morefamily. Unfortunately my specialty drug didn't arrive as scheduled before my departure for my sister's funeral. After dealing with the local pharmacy twice, mail order, home delivery, and the specialty pharmacy getting passed from one person to the other and 2 hours in the phone DAVID solved my problem in less than 2 minutes. He literally solved the problem and took the liberty to contact my local pharmacy and asked them to handle things on their end. Again, I can't say thank you enough. I can only wish that the other FIVE Walgreens employees had been so helpful.

This is not a 24 hr copy center in any logical application of the term. Seth provided perhaps the…read morerudest and most inefficient service I have ever received .

I know every Walmart isn't the same however this one was a let down. Was looking for plus size…read morewomen's clothing and limited is the word. No PJ's, a few pants and shirts . . . Even the associate who pointed me in the direction told me "good luck, there's not a lot there" I will say that the lady who checked us out was extremely friendly. She made up for the disappointment as she helped my godson make a decision over a purchase, made sure we had a gift receipt and got us on our way quickly. Walmart, I also need yall to do better with the lighting in the parking lot. The holidays sadly are time that security can be an issue, especially walking into a dark parking lot. Many of your lights are out and there is NO security in the parking lot that we saw during our visit.

Neighborhood Walmart. Prices have definitely increased. Inventory low and not alot of variety…read more Limited checkout registers. Medicine boxes bent and crumbled. Staff were friendly.

I had a prescription to pick up today and wanted to get it picked up before work and make it into…read morethe office on time. Things couldn't have run more smoothly. The girl who helped me came right up and said hello and didn't dawdle around. She smiled and thanked me for my business. Easy peasy and I made it to work with a few minutes to spare.

Horrible service, if you can even call it that. Was hung up on by pharmacy staff after being…read moretransferred/on hold 3 times. If you threaten to report them or call the store manager they become suddenly halfway helpful. Pharmacy can't separate discount cards, insurance or communicate/rectify their internal failures with both. Your insurance, prescriber or discount card will always be the reason why your prescription isn't filled when it should be. If you manage to get through to someone with actual skill, they still cannot fill your medication because CVS doesn't allow them to keep the supply on hand (due to the cost of one single dose) and you'll have to wait several days for it to arrive. Don't depend on this chain for lifesaving or life-altering medication. They'll treat you like a number, not a person.

Everyone are nice and help as needed. The Pharmacy is great and remind me of my medicines so I…read moreremember to pick them up.

My usual pharmacy did not have my prescription and would need to order it. The CVS app offered a…read moresearch to see if a different CVS had it in stock. It was easy to use the search and had various filtering capabilities. I found this CVS as the nearest location, so I transferred the prescription with a touch of a button. Not long after, i received a notification that my script was being filled. That was fast! A little later I received notice that it was ready, but I didn't have availability to drive out at ththat time. Next day I went out, but it was during rush hour traffic. If you go at this time, make sure to bring your patience. Easy parking in a separate lot off to the side. I walked in and was addressed immediately- great customer service! all went quickly. Staff was efficient and friendly.