This CVS needs to have a change in management they have the WORSÈ customer service. Wife went to buy a prepaid American Express card she picked up a card went to cashier and had the cashier give her a card and loaded money on the card. She left went a block away went to make a call to see if the funds were loaded on card. When she opened it up to give Amex the 16-digit number it was missing the middle numbers. Then she went back to CVS to ask for a management they told her all sales are final. Wife told her the card had been tampered with and they said they have received emails from corporate that there has been a problem with these cards. The manager said it's not there problem that we need to call Amex that is not right they sold us a bad card and they need to refund the 476.00 dollars that was loaded on the card. So I will not be shopping at CVS any longer they are THIEVES We have filed a shierff report. read more

They actually care about you!!!!!! Without them I wouldn't be able to have my MRI, Very professional Very nice Very personable I can't say enough I am truly impressed by everyone in the pharmacy department Thank You CVS Fallbrook read more

Pharmacy is not customer friendly. Makes the patient follow up several times with the physician office. Extremely busy, slow in processing and has made errors on simple orders. read more

1 star is far too generous Store staff ignores customers. They might have to work. 2 stars Store checkout. 3 employees behind counter. Line 8 people deep. Only one of them operates check out lane. 4 stars One line feeds all . registers. This is the best format. No more gambling 2 stars Gift card buying has a "click here to not be stupid" form to agree with every time 1 star System HERE does not allow credit card purchase of visa or American Express gift card. I can everywhere else 0 stars Caters to people who are otherwise functional in society with bank, mobile, and vehicle but for some reason insist on operating in a pure Spanish speaking microcosm Pharmacy 1 stars Every pharmacist technician is either hostile or indifferently detached. It is an uphill process accomplishing simple tasks every time Pharmacist 0 stars I watched the heavy set white pharmacist emotionally abuse a middle aged man, and several elderly gentlemen. He is pleasant with women. Why the hostility bro? This is not a one off scenario. Corporate needs some oversight I have read several reddit posts of recently retired cvs pharmacists. It seems like an unpleasant work environment but that's no reason to pass your grief to customers. I myself don't care for the condescending tone from heavy white pharmacist with the south African accent. "There is no reason to speak with me in that tone". It was downhill from there from him. Store 2 stats overall Sells candy on sale in worse state than sale candy at fallbrook walgreens. -1 star asinine coupon policy Here are some coupons for stuff YOU JUST BOUGHT that expire before you'd buy that stuff again. 0 stars No drive through read more

I was visiting from Raleigh, NC and became acutely ill with bronchitis and asthma. However, I was beyond impressed with this CVS Pharmacy. The caring, efficiency, and information that allowed me to get my medications quickly and start "healing" exceeded my expectations! Fallbrook.....you are fortunate to have a Pharmacy team of professionals that support your health and well being! Sincerely, Peggy Fonda peggyfonda1@gmail.com read more

They are a store yet they refuse to open their cash register to process transactions. I was told that if I wanted to make a purchase that I MUST use the self checkout. I told the gal to scan it for me and put in the money and hand me the receipt or provide me with a discount. She scanned it but refused to take my $. My purchase was for some Biden butter ($7.09!). I left $8 on the self checkout and left. The old manager lady ran out of the store after me telling me never to come back. So I responded "call corporate? OK!!". It's not the dmv just bc the name has a v in it. Let's stop reinventing the wheel and treat customers with respect since they are the reason we have jobs. I swear they show their new employees idiocracy as a training video! read more

Less than 1 star, the staff is incompetent,especially Jan. Apparently, he thinks he is my doctor, putting notes in my file that are inappropriate, and opposite to my doctors wishes, how very unethical and unprofessional can one be. Bottom line; go somewhere else, anywhere else! read more

Came in to pick up some lipgloss as a little way to brighten my day. Store was large and well maintained. Maybe a bit understaffed but everyone was friendly and helpful. There were tons of carts when I went and I felt it was no worse then anywhere else. I wanted to sign up for a CVS card but was told to use my new card 3 times which means I will have to go back in. I know I was being put off but it was a bit busy and I didn't relish the thought of anyone waiting for me to sign up for a card. read more

You see all the 1 stars below me. 100% spot on. And the people leaving 5 stars have to be staff or family. I stopped coming here years ago do to the absolute horrible service and rude staff. Had to come back today because they were the only place in town with my prescription in stock. Nothing has changed. All the staff is rude and acts as if you showing up there has ruined their day. Irene at the register hates her job and has no business dealing with customers. Even if you are friendly to her, she is miserable back. I have dealt personally with all 4 pharmacists and never had a good experience with any of them. "Jan" the lead pharmacist is referenced in a review below and it's spot on! He is rude, easily irritated, and talks to people like they are idiots. Needless to say I will drive across town next time paying $7 a gallon for gas before I ever come back to this miserable hell hole again. I would give it negative stars if i could. read more

GREAT friendly staff in pharmacy. Pharmacist are fantastic at providing consultations.

Poor on customer service! Felipe decided futzing around with a box for five minutes was more important than taking a prescription being dropped off. Even when Irene was asked to help a customer, me, she ignored the request from the one doing all the work which was Nina. I will never go to this CVS again for prescriptions. read more

Had a few of my prescriptions transferred here they were great had a very sweet knowledgeable young lady named Drew help me she found a discount code for my name brand medication that saved me a lot of money she was very patient with me and I appreciate being treated so kindly. read more

I had a Medicare part D coverage snafu and needed documentation for reimbursement. What a Charlie Foxtrot! They have lost my business for good. Eight different phone numbers and two days of wasted time. I also found out their markup was 300 percent more than other pharmacies charges if paying out of pocket. Do yourself and the rest of us good and go somewhere else. All around ripoff. read more

Truly awful. It's like they hate the customers. I was just told three different things about why I couldn't pick up my prescription, none of them being true. I understand that a pharmacist's job is complicated, but they never even consider that maybe THEY are the ones in error. It's always the customer who they blame. They don't try to fix the problem to get you the medicine that you need. They just tell you, "No." I'm sick of it. Bye, Felicia. read more

Recently, while working on a job in Fallbrook, my coworker smashed his finger with a sledgehammer. When he was at urgent care they offered to give him something for the pain, but because he had a long drive home, he simply asked for a prescription for some pain meds so he could take them once he got home. Not knowing the area well, we saw a CVS and decided to go there to get the prescription filled. Biggest. Mistake. EVER. I turned the prescription in for my friend because he was really dizzy and I explained that we were trying to get out of there as quickly as possible because all my friend wanted to do was get home so he could finally take something for the pain. I also explained how he got injured. The lady behind the counter didn't give a rat's rear end and just snarled at me saying because it was a schedule 3 drug it would take some time. So I sat down next to my buddy to wait. As I was waiting, I began to realize why it was taking so long: it appeared to me that the pharmacist was sampling the drugs instead of filling them. As someone who grew up in the 70s, I swear I've never seen someone so wasted. An hour and a half later, I went back up to the counter and asked if the prescription was ready yet and gently reminded them how long it had been. This really pissed off the woman behind the counter and she snottily asked me if I was telling her how to do her job. Umm, no. Had I been telling her how to do her job, we would have had the prescription filled an hour ago and been home by now! There are other options near this CVS and I highly recommend you choose one of those over them. read more

Thank you Jan the pharmacist! He took time to help my parents pick the exact Blood Pressure cuff, and took the time to help my mom pick out an over the counter product. She had 3 doctors, and a hospital stay trying to help her, and Jan was the one person that was able to solve her problem. We are grateful to you, and are amazed in these times to have such a caring, thoughtful, professional person to work with. Know that you made a difference. Thank you. Lisa Kerr (daughter to Ray and Shirley) read more

I normally only go to cvs for my prescription but they are very unorganized and the wait time in line so is crazy long.

Worst pharmacy. I waited in line for a long time to ask the pharmacist if it was safe to take Claritin while breastfeeding, she seemed annoyed with my question and answered "I think so" and walked away. Not cool, excuse me for caring about my newborn son and not wanting to take a medicine that could harm him. read more

Horrible customer servíce! Not only did they keep telling me to come back to pick up my rx three times, but they were rude to boot! Those girls need a lesson in manners! I'd rather drive to Vons in Escondido or Temecula. read more

Crowded/long lines all the time. Never enough shopping carts. Un-friendly pharmacy staff. Unfriendly checkers. Its been YEARS since I encountered a smiling, kind checker at this location. Weird. read more

Ive had good luck here & the staff is always willing to help. Toiletries to office supplies & all things in between. My go to store for printer ink & paper. Good deals on items too. No bad experiences for me here. I even found $10 on the floor here and the clerk said "finders keepers" haha. read more

I just went there, I had a long and tired day. My brain is not working properly but women at the cashier was really rude and had not patient at all. read more

This place is due for a face lift. It still looks and smells the same as when I was a kid haha. If you are looking for beer, go to rite aid. These guys are always a couple to a few bucks pricier. Lines are usually pretty long, staff is nice and polite unlike previous years. Usually only come here on rare occasions. I would probably stop by here more often if it was alittle more inspiring to shop there. read more

I made a Yelp account just to say how horrid this places pharmacy is. The tall skinny Drop off kid last name I think was Lopez was the rudeist "pharmacist" I have ever encountered. He doesn't even look at you. He has me wait 30 minutes in the store.....just to tell me "oh yeah I need your insurance card." Then tells me it is only medical. I ask if he could call my insurance to see if I have persrciptions covered he just says no it's not our fault. I go to Wal-Greens right up the street the lady gets me my prescription in 10 mins. That kid needs to be let go so rude I hope CVS realizes that. Looks like the manger was completely fune with it too. read more

If it were possible to give no stars, that's how many I would give them. They often have only part of your prescription available, requiring you to make a second trip. I have called repeatedly ahead of time to make sure my prescription is ready and when I get there it has not been ready. I am switching every prescription my family has to another pharmacy. read more

This pharmacy is seriously incredible! Haw can you offer delivery service and only have it 3 days a week for a couple hours and have the driver be on vacation ALL the time, if this is even true, at least have a back up driver! I hate how most of the people who work in the pharmacy are SUPER rude. working for a community where the patients rely on their medications it's disgusting how a pharmacy can not realize how important it it for these people to have their medications, and its not like orders are placed without ample time YOUR label says 3 days for refills so how is it that when we call with a week left it still doesn't get filled in time? Also if someone is put on your list to have their medications delivered that means all the time not just when you feel like it! if i could give negative stars i would! in other words YOU SUCK!!!!!!!! read more

It's just another pharmacy, nothing special. Long lines and long waits to get prescriptions. Too many undisciplined little kids touching everything while their parents wait for a prescription. There are other choices in town but they are all the same type of chain store pharmacy. read more

I have had nothing but problems from this pharmacy. Unfortunately my choices are slim in this town. Although there are a couple of good employees most are rude and don't care! I was out of my meds that I requested a refill on yesterday and it was still showing in process tonight but I am out so I brought my empty pill bottle with me to see what the problem is since I have to take tonight! I got "we are out of that med right now" when I asked why and what am I supposed to do the girl just shrugged and said "I don't know" then when she asked the pharmacist she said "we are not out of it the manufacturer is" so that helps me how? Then they said if I transfer to another pharmacy they said they would not be able to fill it there anymore! This is the umpteenth time I have had a problem and they just don't care. Then the girl said " well we always call or text" NO YOU DID NOT OTHERWISE WHY WOULD I ASK YOU! They give zero fs!!!! read more

Twice I've been to this CVS, and twice I've left severely disappointed. My first visit took 45 minutes for one medication to be processed while the other had to be ordered; they claimed it would arrive in two days. They didn't even call my name on the P.A. to let me know my medication was ready for pickup. Upon returning two days later, they still hadn't recieved the essential medication I needed (they didn't give me a reason why it wasn't there), leaving me to deal with hellish witdrawals, I had to wait over an hour for another antibiotic which was said to be ready in 15 minutes and that they'd call my name over the P.A., which they neglected to do so yet again. So now I'm suffering on their behalf and waiting for my medication to come in. Once I have it I'll have it I'll be ordering from Rite Aid from now on. Better service there. read more

Pharmacy is a joke without a punchline. Due to recent layoffs and cutbacks at work hours have caused serious problems with staff, forcing them to work harder only to create mistakes that have plagued them for the past 6 months. So often the case with franchise operations like CVS, Walgreens etc. I have discovered that Village Pharmacy on East Elder is a much better operation with a staff that works hard and cares about you. read more