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    CVS Pharmacy

    2.8 (52 reviews)
    Open 7:00 am - 11:00 pm
    Updated 2 months ago

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    Almost 90 minutes on hold bcuz of store personnel paranoia - outstanding!
    Ron W.

    I wish I could give this store a minus rating ! The CVS staffers on duty today, including acting manager Jody, flat out refused to honor one of their own mailer coupons for 40 % off one item , which would have amounted to about $ 7 . The reason : they stated that I had used it already. Impossible since it must be surrendered in the self checkout bin or handed to a cashier. When they refused the first time, they stated that if they overrided the system, they would get written up . Also impossible since I have had stores in Studio City AND Sherman Oaks override in similar cases. The staff then gave me a 1-800 number to call, where I was placed on hold for 1 hour and 25 minutes ( see picture). After such time I was able to get resolution and a credit a little over the amount the coupon would have given me. Meanwhile , I had already left the store , leaving my items on the counter in frustration. Obviously I recommend NOT patronizing this store due to their poor customer service. The store staff should have been proactive and called CVS' customer service number for me. They also should not have me or any other customer waiting in the store over an hour for a mere $ 7. The only redeeming quality of this store was their Lotto machine was working , but I was so upset I didnt use it ! I'm leaving my name and # because I want this store manager to see how much time I took on this attempted transaction! She wont call me back for sure - Ron 818-400-3693

    02/08/2023 3:15pm
    Ricardo M.

    Do you recommend this business? Absolutely not. First off: no karts and no hand baskets aren't available. They don't own either one and I came in there for cases of water. I was offered a carry out but I chose to look for something small I could carry myself. I looked through the body wash section but I noticed several bottles seemed to be lighter than others and I suppose they spilled at one point but why not disregard them and remove them from the shelf. I want to tell you about the customer experiences dealing with the employees. They all are so sweet and full of personality. I can tell they all got along with one another. They spoke to me in the correct way and I felt they were all genuine people. I don't believe I will ever go back to this location. The parking lot is very easy and there are wide spots. I don't recommend it for the elderly if they need to hold onto a kart to shop. I also don't recommend it if you need something heavy like cases of water. Only come here for something you can easily put in your pockets.

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    9 years ago

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    6 years ago

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    8 years ago

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    6 years ago

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    8 years ago

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    9 years ago

    Digging the customer service at this location. Friendly staff. The only complaint is that the hours are not late enough.

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    9 years ago

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    Page 2 of 2

    Ask the Community - CVS Pharmacy

    Review Highlights - CVS Pharmacy

    There are 4 CVS pharmacies that are closer but this one has the best service, techs, and pharmacists.

    Mentioned in 2 reviews

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    Walgreens

    Walgreens

    2.6
    (97 reviews)
    1.5 mi
    $$

    Once you're in the store, this is a great location. Mainly because I think most people don't know…read morethis location is here. I've never seen it busy which is fantastic. Especially because I usually come here to just quickly pick up over the counter medicine. I always know that I am not going to have to spend a long time waiting in checkout. Or roaming the aisles for that matter as things are laid out in a very well thought out and labeled way. My main issue with this location is the parking lot. While it seems like it has a huge lot outside, it's in desperate need of upkeep. Mainling the spot markings. Things are so faded that there's basically no markings at all. I often get out of my car to realize I've parked in 2 spots unknowingly.

    Terrible pharmacy experience. Will never use this pharmacy again…read more I transferred a prescription yesterday morning and received an email confirmation from Walgreens Pharmacy stating that my order will be ready for pick up today at 10:00am, at this specific location. When I called the pharmacy this afternoon just to confirm that it's ready for pick up, I was told that they have no order on file. I just wasted a day of waiting for my meds, to only find out that nothing was actually done and nobody knows why confirmation email was sent to me for pick up. Walgreens obviously cannot be trusted, so if you want to receive your meds in a timely fashion, id suggest to go to a different pharmacy.

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    Poorly visible and VERY thin parking spots
    Poorly visible and VERY thin parking spots
    Walgreens
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    CVS Pharmacy - drugstores - Updated July 2026

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