You cannot reach CVS when you have a problem -- and the acid test of any good service is problem…read moresolving. CVS does not solve problems. They create them. I have to change the location where I pick up prescriptions. When you call to ask them to do this, you cannot under any conditions speak to a live person. So they direct you to accept a text to do this. Fine ..,,,EXCEPT the text link is broken. It tells you it is not working and to try the text response later. It is now many hours later and it is still broken. I tried using the app to change the location, inserting the zip code that this CVS location cites as its zip code in the Google knowlege panel when you pull it up on Google. The app responds by telling you that there is no CVS location there. (I have been there, so yes, there is a CVS there and yes, this is the correct zip code. CVS has a poorly designed and tested app.) CVS just stinks.

The absolute worst CVS I have ever been to. The pharmacy is a joke. I waited in line for over 30…read moreminutes and had THREE people ahead of me. No one knows what they are doing..they make people wait for no reason...my advice, get your prescriptions elsewhere.

Came to get my medication and this place is extra clean and tidy! The customer service was amazing,…read morealso came for a few other things and got everything I needed without having to go to another store! Love it!

This CVS is not that used to be. They hire people with bad attitudes. Today, l was in the pharmacy…read morein Franklin, nh at 2:05p. There was a tall woman working as a cashier. She did not have a badge on her. l asked her name and she told me "Elise" and also she told me she was the manager, so why doesn't she use her badge, Is she afraid to be reported to the main manager...? She doesn't know to use the word "sorry" when she makes a mistake.

Pharmacy always has quick and adequate service. They have dealt with me transferring my medication…read moreback and forth between here and another state, and there have been no hiccups. I am also competent enough to know when they are open or on lunch and will never complain about "rude" comments when they are trying to do their job quickly.

It's absolutely a cluster F no matter how long you wait for the transfer from rite aid has been,…read morenothing gets better the customer service is terrible. Definitely sick of their attitude and the fact that they seem to not care they are "working" scripts should NOT CHANGE,drs have had a really hard time dealing with this location. I have seen staff treating 80year old people like they are addicts, and honestly it's obvious they are in pain and not the place to treat them like that.

Jenna it's a fabulous employee for you. Very personable, learns the customer's name and in my case…read moredate of birth. I've never seen anyone at any pharmacy ever be so educated regarding her customers. She is a fabulous find for you. Take good care of her. I've owned several businesses, and I know employees like her are a rarity. Congratulations to you on your fabulous hire of her.

I was picking up a prescription ( I got a text it was ready and in the app showed it was ready and…read moreI showed young girl at the register. She looked it up and said I don't have anything ready so I proceeded to show her my phone to prove I wasn't making it up she said go stand by drop off. I waited for 10 min and finally some very nice lady came over she looked it up and apologized and said I can have it for you in 20 min I thanked her and went to sit down. When it was ready the nasty girl just pointed at me and didn't say anything to me at all. After I paid I said have a nice day and she just walked away. This has happened to me 2 times already and I will be changing to hannaford.

2 days ago I went to pick up 4 transferred prescriptions I transferred a day before. They weren't…read moreready. The cashier was unhelpful but told me they be the next day. Well days later I'm at the drive through that their speaker has been in need of repair for a while. I'm being told to speak up, repeat things and turn my car off. It gets better the cashier says there not ready and tells me to leave and call back.. insane she gets someone else who says which one do you need. I ordered them all so stupid question. Then she says that will be 15 to 20 minutes. This place is a joke

Closed on the weekends and randomly at various times. Impossible to talk to anyone without staying…read moreon hold for over a half hour. I'm currently 40minutes on hold trying to verify a prescription. They also never have anything in stock and it takes days to get anything filled. After 15 years of using Walgreens I'm finding another pharmacy.

Love this pharmacy so much! The employees are great! Such a friendly, considerate, & knowledgeable…read morestaff!! Love this place! Always a quick fill time and goes out of their way to find your stuff in stock! Simply amazing!

Absolutely wonderful pharmacy! Very helpful and friendly staff. And they are quick filling your…read moreprescriptions! If they don't have what you need the pharmacy lets you know right away. Then they will order it and let you know when it will be ready for you to pick up! I would definitely recommend everyone to try them out if they haven't already!!!

This CVS is one of my old stomping grounds as I worked as a pharmacy technician back in my twenties…read moreso I'm 100% a CVS customer!! I came in here the other day to get my 2nd shingles vaccine as I got my 1st one @ a CVS back in Las Vegas & knew that they would have a record of this because I wasn't sure of the exact date of when I did get my 1st shingles shot. The lady @ the pharmacy counter was very nice & was able to pull me up by my name & DOB. I had to update my insurance info as my plan changed the first of the new year. It was very busy when I stopped in here on a Thursday afternoon around 4pm. I didn't schedule an appointment for my vaccine as I was having trouble connecting to the CVS app. I tell ya the Verizon cell phone service in this area isn't the best. I was able to get my vaccine as a walk in even though it was busy. Jaime the pharmacist was the one who gave me my shingles shot. He was very friendly & nice to chat with. He gave me my shot without any issues (yes, the shingles vaccine does hurt! As I tell patient's "its not the needle that hurts its the medicine) & I had told him how I use to work here in my 20's. The pharmacy has grown as I counted probable about 5-6 people behind the counter. The store has even grown too. I have found that it has gotten more crowded with aisles/products, as if they put more in this store. There isn't much room to move down an aisle if there is someone else in it too. I did get my coupons from their coupon machine & did some shopping based on what coupons I had. I do find CVS to be more expensive than Walmart but with the coupons it helped by lowering the prices of some of the items that I wanted to buy. I did go to the self checkout (which I hate) & did have some problems with scanning my items but one of the employees came over right away & helped me fix the issues. I do find that it can be a pain in getting out of if you park on the smaller parking lot side so I went home the back way then trying to fit to get back out on islington street.

Terrible experience at this store! I'm a loyal CVS customer . I recently moved to the Portsmouth…read morearea and this is the only CVS available. The store is old, unorganized, in lines to the pharmacy almost out the door. Also, the management is not at all customer service oriented. I had one of the rudest experiences with a manager named Victor in all my years. What a nasty young man. He has no concept of treating a human being, much less a customer, with care. Avoid this place!

My wife had recently had major surgery... she is very lucky to have survived. Having recently…read moremoved, her prescription for Tramadol was called into the wrong pharmacy. The Male pharmacist was extremely rude and dismissive. This was explained and he was politely asked to call the pharmacy and verify that the prescription had not been picked up and/or to please check with her surgeon's office to verify the error. Instead, we waited almost 2 hours while he casually reviewed her history and noticed that over 9 years ago she had had a similar prescription for herniated discs and fractures. We are both professionals and sadly do understand that the rise for concern in today's world. However, his rude and passive aggressive behavior was totally unprovoked and extremely unprofessional.

I have never had a disappointing experience in this store/ pharmacy. From the staff at check-out to…read morethe pharmacy staff, they all have been friendly and helpful.