Normally I am a generous reviewer and will not leave poor reviews. My past experiences with CVS pharmacy were great and I am even their paid extra care service customer. That being said , my experiences with the customer service at the Los Coyotes location of Long Beach is really poor. I live very close by and this has been my nearest CVS location, every single time I have visited the store my experience has been really bad . The single person at the register is a young man who is extremely rude and unhelpful. He never greets or communicates with his customer to see if they found everything alright. He gives preferential treatment to people and his communication is very off putting, unwelcome and he seems to concentrate his efforts to a specific group of people. This is totally against what Long Beach or CVS stands for .In addition, for the items that need assistance such as toothbrush heads or shaving sets or medicine in the locked cabinets, you will have to wait nothing short of 20 minutes to get help ( this , despite of you approaching the front desk). The place is understaffed and poorly managed. I have had enough of this location and I am taking my business elsewhere. read more

I go to CVS for most things and was excited to learn that CVS can provide birth control. Called to speak to pharmacist about birth control and came in. System was down so pharmacist said she would give me a call the following day since she did not know when the system would be back up. Called the following day since the pharmacist did not call me back to be told she has left for the day and will not be back until Monday. I asked the attendant at the pharmacy if they knew what other cvs stores offer the service or if they could find out and I was hung up on. Unreliable pharmacy and it's really sad how in accommodating a pharmacy that should be there to help people was. I hope not all CVS's in this area have this type of service. I hope they do not have patients with more emergency needs to be hung up on. read more

Possibly the worst pharmacy I have ever visited. I scheduled an appointment, arrived on time and the pharmacy tech wouldn't allow me to get the Covid 19 booster. I have had the first two, from Moderna, but she said she needed proof of other boosters for Covid. Ridiculous! If I could score CVS a zero, I would do so. read more

Well when you were in town and I was trying to find a new pharmacy from that our insurance covered they didn't have the prescription we needed just handed it back to us and said we'd have to go from store to store until we can find one they were rude they were slow customer service was none so we kept calling back over and over days and days and they wouldn't answer the phone or one day I was on hold on two lines we just see if they would answer and we were on hold for an hour and a half and then they closed I rolled up in the drive-through five minutes before and the lady said sorry I wasn't the right car the car before me was the last car it is one of the worst experiences in a drugstore that I've ever been in and they really need to find people that like your job or end up make sure that people are feeling better when they get their medication and not like they're bothering somebody I hope everybody reaches I guess Walgreens is it read more

We stopped by late one evening as it was the only 24 hour pharmacy in the area, and although it was a late hour the pharmacist was friendly - and didn't mind helping us compare national brand and store brand behind the counter allergy medicine. The rest of the store is spacious and kept very clean. The pharmacy drive thru is also kept open in the evening which is awesome! read more

Worst pharmacy and personnel. Especially that Asian Karen alleged Manager talking to me like I'm 10 years old, I was forced into this horrendous pharmacy by the Medicare Advantage Group. Today I called since my doctor submitted new refills for my meds; I was told that since the prescription number changed, you can't just order it via the web/phone app (don't get me started on that crap, that barely functions. She confirmed that everything would be ready, and guess what, they lied. So far, not a single transaction has been without drama, hours on the phone. It really is a horror show, rude, unhelpful and definitely not caring what anyone thinks. That's why your average rating is two Stars - one too many. So after spouting to me about Federal Regulations, I called my Doctor, and suddenly, they filled the prescriptions. So, I wait a bit and drive to this nightmare of a store. Of course, nothing was ready, and even though I was the ONLY customer in line, they made me wait over an hour. Absolute horror show and CVS should be ashamed for hiring these uncaring, rude, and liars. read more

Like all pharmacists, they are slow as molasses and take forever just to fetch your Rx that is already ready for PICK UP. Horrible pharmacy staff. At least three times they filled my Rx incorrectly, with the wrong birth control pill (different drugs, not a simple generic) and they tried to argue with me over the phone why it was the same. I had to get my doctor's office involved in having them reissue the Rx (which had been submitted correctly). Their drivethrough sucks. There are two lanes, but it's not clear that you can only go through the first lane if you're using the pharmacy. Then, you may have the misfortune of being stuck behind someone who literally just dropped an Rx off and is waiting in the drive through while it's filled. Horrible policy that they don't ask the driver to drive around and come back later. Finally, if you're gunshy about the drivethrough as I was after my experience, you may be just as screwed going inside. I was inside behind 2 people at the pickup line, and even though I was waiting for 20 minutes until those people had been helped, a drive through customer who had just pulled up was helped before I was. I've had like two easy pickups out of dozens here. At this point I've had enough and am transferring my simple Rx to somewhere else. read more

This is my normal pharmacy, so I was so pleased to be able to get my COVID vaccine here. I was easily able to make my husband and myself appointments via the app. We just got our second dose on Tuesday and it could not have been easier. There was not a long wait and they even gave us a 20% off coupon for use in the store after. It helped us to purchase more tylenol and gatorade for our shot recovery. It was nice to have my friendly pharmacist faces (well, masked faces) in verifying our arrival and giving us our completed card. read more

nothing like being profiled just because i'm sick and cold and wearing sweats and a sweatshirt and hat!! yesterday i go to cvs like i do 2-3 times a week to get my prescriptions or what nots and i'm dressed warm and cozy and not even in the store two minutes and i hear all cvs staff please start checking all isles. within seconds loss prevention following me and watching me, like i'm not stupid. highly insulted!!! i will no longer shop at any cvs stores or have my prescriptions filled there or any of my family. how dare you cvs and your employees! i'm beyond upset and offended. even the pharmacy tech was shocked as she knows me, crazy!! read more

Came in looking for clorisceptic, could not find it in the 1st place I was sent. So I asked what looked like one of the managers in a Gray shirt and he sent me to another aisle. I looked on that isle couldn't find it, so I just walked out both people seem too bussy stocking to help. The 1st person was a nice young cashier that said "hello welcome to CVS" and that was great. After that it went downhill they were too busy stocking to give any kind of customer service. The 1st person I asked I comment "good morning" she answered "yes". She sent me to an aisle and that was not the correct aisle for what I wanted. That could've been my fault because I asked for mouthwash not clorisceptic. The 2nd person I asked for clorisceptic they sent me to another aisle I looked there 3 or 4 times. Where he sent me, I could not find it. There was something similar for way over priced. There house brand I think. I will go over to one of the markets and buy it now. I will not be back here, read more

CVS Pharmacy - Drugstores Near Me - LONG BEACH, California

I am giving this location 2 stars simply because my terrible experience here deals with the Pharmacy only, and the awful person that runs it. The pharmacist refused to fill my prescription (which I have been getting filled at other CVS locations for many, many years) because she didn't believe in it. I offered my ID to prove who I was, and asked for her to call my doctor to verify the prescription was necessary. She arrogantly refused, looking down her nose at me as if I was some sort of second class citizen saying "I am the pharmacist and I don't have to fill your prescription, and I don't have to give you a reason why" F. That. read more

Cvs on traffic circle. Location in Long Beach. Nice area. Kinda in its own shopping area. Place is nice shop at. Really quick at the line not to busy which is good you can get what needs to be then leave. Place is loaded with a bugboarking area. Was easy to pull up walk in and was out read more

I have been a client of theirs for 2 years. I am at the cvs at the traffic circle on crutches under immense pain. The pharmacy specifically the woman named Allen refuses to fill my script from the er that I sat in for 6 hours. She said there is a cue and she will not move my script up. It will be 2 hours or greater. I have asked kindly twice in the last 45 mins if there is anything we can do to expedite. The lack of empathy an what I believe to be a a violation of my rights as a patient in pain Ironically the pharmacy manager Alan is his name as well, came back from his break and my script was filled in 3 mins. An additional 45 mins of pain I suffered unnecessarily This will be the last time I do business with cvs. Their number is 562-494-4282. Alan is there all night if you would like to call and voice your opinion. I believe this kind of action would be the only way to keep healthcare clear of people without empathy for patients. Thank you for any help and for taking the time to read this, I rarely rant but this was worthy I work in healthcare and find this not acceptable read more

Its CVS, what do u expect. they either have what u are looking for or not. staff friendly, store somewhat clean, prices high.

Get your prescriptions elsewhere! The customer service at this location is awful. During my last visit, I was waiting in line to pick up prescriptions. There was one guy working the counter and he was helping a woman who had upwards of 20 prescriptions. So one of his coworkers, an elderly woman, stepped up to the register next to him and helped the customer in front of me, a rather quick transaction. Eager to get out of there, I stepped up to the counter right as the other customer was walking away but instead of helping me, the elderly female employee said we'll be with you in a minute and walked away, leaving me standing awkwardly at the register she had just helped the customer before me at. She then proceeded to do some other business for the next ten minutes, never once coming back to help me. I know work at a pharmacy is likely busy and there's a lot going on behind the scenes that we as customers don't see, but it looks really bad that you're making people stand there to wait for service while taking care of other things that likely weren't as priority. She looked like she was just bagging a bunch of prescription orders while I stood there with cash in hand. Finally the first guy finished and I had to move over to his register to be helped. read more

I don't understand why a previous reviewer is complaining about CVS not selling cigarettes. I think it's great. It's a health matter. Anyway, my dad just had surgery and I went to fill his prescription. The CVS on willow and Lb blvd gave me a really hard time about it then waited til after I went through all this trouble to get a hold of the MD to tell me they don't have the medication and it wouldn't come for another week if ordered! So I came to this CVS. They were extremely helpful and tried to do everything they could even though it was late at night and if they ordered it, it would come a lot sooner than one week! Luckily, they had it in stock. I didn't have to go through all the extra hassle I did at the other CVS and she informed me whether or not it was in stock before I attempted to call the MD. In the end, I didn't even have to do that. There was an issue with worker's comp billing, so I had to pay cash but they said they'll reimburse me as soon as the billing information is provided, which I don't think all other cvs' do. So that was great! read more

3 star drugstore with a pharmacy, basic first aid and OTC healthcare products,like cold medicine and Tylenol, basic food stuff, like milk and bread, a pretty good selection of junk food, and men's and women's beauty/hygiene products. Low stars due to prices and uneven customer service. Prices are on the high side, some outrageously so for everyday products like contact solution, bar soap or shampoo. You can use a smartphone app, or sign up for email sale and discount coupons. That's probably what you want to do if you need to come to any CVS on occasion, like I do. I wait until I have a 20% off coupon or $5 of 15 dollar purchase, or similar before I come in. Some (all?) of the coupons are only good for regular priced items--so if you come in and get something that is already on sale you may be out of luck. read more

I used to think all of the negative reviews were just sour grapes, but I called and asked if I could get a flu shot OUTSIDE so I don't have to risk coming indoors. I was assured that they could and talked through all of the paperwork on the phone. When I arrived, they told me they don't do them outside and I would have to come in. Thanks for wasting my time. read more

One person staffing this building after 8pm. People in front of me have been at the register for 15 minutes. read more

CVS Pharmacy - Drugstores Near Me - LONG BEACH, California

What a wonderful experience with the pharmacy. Not feeling very well obviously having to fill a prescription, insurance only covering a small portion. The pharmacist (Linah) helped me obtain a coupon online from the manufacturer greatly discounting the value of the medication. I don't think I did, but I want thank you so very much for your help on my way to recovery. read more

it took over an hour to fill up a generic prescription (prescription strengthen ibuprofen) at 9PM on a Thursday evening. Literally no one else was in the entire CVS store. I wa read more

Great customer service. Sandra went above and beyond to make sure I received the necessary medication. Greatly appreciated!

I have no idea why people are so mad. This CVS is great! The staff are all friendly and helpful. The pharmacy staff are also very pleasant and helped me out ASAP with my medicine. They deserve 5 stars! read more

Terrible pharmacy. Having only one person with access to controlled medications is a horrible idea. I happened to come in during that one persons lunch hour and was told I would need to wait an additional 30minutes. This is completely unreasonable since the medication was ready. Set better staffing models! This is not my first issue with this pharmacy. read more

I was in need of a 24 hour pharmacy in the area to fill a prescription and found this nearby location. My prescription was going to be ready in 15 minutes so that gave me time to shop around the store. Not only was I impressed with the cleanliness of the store, the staff had bright and cheery attitudes as well. Great experience for a first impression. read more

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I have to chime in here as I'm looking for another pharmacy on Yelp. This is the worst pharmacy I have EVER gone to (18 months too long). The left hand doesn't know what the right hand is doing and they often have to order my medication, so I have to wait longer. I'm actually at the pharmacy right now and they messed up a prescription I dropped off 2 hours ago, which was sitting at the drop off counter...never made it to the pharmacist. The pharmacist just informed me the medication doesn't come in the dosage the doctor ordered. I asked why the woman who took the prescription earlier today didn't inform me of that. Her reply...she must not have put it in the system where it would show the available dosages. The only positive thing is that they are very pleasant. Find another pharmacy...I certainly am. read more

Wow! Everyone at the pharmacy was so helpful and nice! They helped me save money on my prescription by looking for online coupons. That really went above and beyond to help me. Also, the pharmacist was friendly and we spoke about how quick my doctor's trip was. I was really surprised how quickly they were able to help me get my medication. I recommend going here. I was surprised that the reviews were so negative when I had a great experience. I think if you go in with a positive attitude rather than surliness, then they'll be more than happy to help you out. read more

I have been sitting in line at the pharmacy drive thru for thirty minutes at the window. I've watched the pharmacy tech take an entire line of people inside as I wait. No one has come back to even inform me if they have my medication. Two months - I've tried to have my sons prescription filled and they never have it. read more

Maria the manager or floor supervisor here was rude... I came here to try to buy a perfume with my 40% off coupon and the lady had such a bad vibe and didn't seem like she wanted to help me. She kept having a bad attitude. She had to be a supervisor or manager because she wasn't in uniform and also didn't have a name tag. Smh.. she needs more training in customer service or get demoted to regular staff... read more

These people don't care. I've been a student of virtue ethics, morality, conflict and communication, and theology for over a decade, so this is not a statement I make lightly and without some understanding of the nature of "caring". 1. They filled a scrip for my infant daughter of vitamins that should only be administered 1 drop per day and labeled it ".5 ml per day." That's 20 times the dosage. After standing at the counter watching them count meds and make small talk for almost 3 minutes (I timed it on my phone after about 30 seconds or so) I got a "sorry" and a refund. 2. The other day, my doc prescribed what I thought were 4 meds, but when I arrived for drive-thru pickup it was only 2 and another 1 that I had to go inside for as it was OTC. I got home shortly thereafter to find a voicemail that had arrived while doing so (guess my phone was on silent by accident) explaining that the 4th med was "not covered by insurance". I called them back and found out it was just an OTC that they couldn't give me at the window either. I asked why they hadn't just told me at the pickup spot and was told "We don't have that information in our system at the window. You should have asked us about it." I politely told them that they needed a better system, and that if a doctor tells me he's called everything in, I imagine them to service that need to their client. They didn't have much of a response. 3. A side effect of my meds has required that I get special ear drops, also OTC. I called to check if they were in stock, was on hold for over 15 minutes. They finally picked up, I asked, they said they'd go check, and put me back on hold. Cool, except I was cycled back through the system, sent first to the front counter phone, then back to pharmacy, where I was on hold for a few more minutes before someone picked up and said "There's 2 or 3 people in front of you, I'll get right back." I tried to interject "{Med name!]" but they'd already put me on hold. When someone else finally picked up a few MORE minutes later, I explained my ordeal and begged that they just put the phone DOWN while they check rather than put me on hold. They explained that they don't have a systematic way to see who called in what order, and that they were very busy. I explained (after extolling the virtuous nature of their hard work in keeping folks healthy), that maybe they should think about creating one as a customer service improvement initiative, given that I was sitting in pain for 25 minutes that could have probably been 15. The woman sullenly said "Okay. Thanks," and hung up. So yeah. These people don't care (unless you run into Sita, he should run the place, maybe assisted by Alisha). Else, find a better spot. I recommend Rite-Aid on Broadway at Cherry. We used to live near there and I never once felt like the folks didn't care about me, quite the contrary. read more

The pharmacy department staff doesn't use common sense. When another CVS Pharmacy ask the pharmacist at this location to reverse a new prescription, they will say, "Do you want me to delete it?" How can a prescription be transferred to another pharmacy if it is deleted? read more

I have been coming to this pharmacy since it opened. I have given them my insurance information a few times and the last 5 or so prescriptions I have gotten they didn't ask me anything so I assumed they have my information saved since it hasn't changed in 3 years. Long story short the VERY RUDE lady who helped me claimed I had no insurance on file and that I have been paying OUT OF POCKET for my last 5 prescriptions when I gave her my insurance card the lazy pharmacist who apparently didn't want to do her job said my card didn't have a RX number so she couldn't accept it. I went down the street to another pharmacy with my same medical card and the pharmacist was able to get my insurance information within a couple minutes with Zero issues!! Unbelievable read more

I really love this store homie. Staff is great especially this young woman that works there so nice and smart and sexy Mrs. Corrales I will do anything for q woman like her to be a part of my life read more

Don't fill your prescriptions here . They enter in your refills incorrectly and will unnecessarily call your doctor for new prescriptions . I have about 5 new prescriptions for the same medication because they entered in 0 refills on a prescription that had 3 . They not only annoy my doctor but have made a mess of my medications . Trust me . Don't do it . read more

My prescription was sent over by my doctor. The pharmacist told me it would be a 30-45 min wait for my prescription and I decided to wait for it b/c I was in pain and needed the medication. 5 minutes later the pharmacist comes up to me and tells me my insurance would make the prescription $25 and he advised me to buy an over the counter pill instead. After taking the over the counter medication for 2 days and nothing changed I picked up my prescription for $5. To sum it up, I was advised to take a medication by a pharmacist that was not the same thing my doctor prescribed me. It only "temporarily" relieved my symptoms. read more

Why is it lately that this pharmacy sucks at this location?! I moved my Grandma's meds here because it's 24/7,however their customer service is not. It seems like no one is available to assist you and they make you wait forever just to pick up your meds. The drive-thru is the worse since no one will even communicate with you and eventually I ended up going inside after waiting almost 10min in my car at the drive-thru. And as a patron,I can't belive that you can't even use their restrooms because they close at 10pm. Why?! I thought this location is 24/7? Thinking about changing my grandma's meds much more closer to where we live though this wasn't a bad drive,but if it's going to be like this everytime then forget it! read more

WORST Pharmacy experience ever. The middle aged bald male pharmacist here is the furthest thing from a health care professional; he and his staff are short sighted bureaucrats at best. There are plenty of traditional non-corporate pharmacies in LB where you won't be treated like a Schmuck! read more

Much better store since moved to new location. Pharmacy is great, staff is friendly, helpful and efficient.

Useless! Everyone working here offers no customer service. They roll their eyes at you as if they are being bothered by simple requests. Will not be doing business at this cvs. The associate that helped me was named Oscar and he need a huge lesson in how to treat customers. read more

This CVS may be 24/7, but their bathroom access is NOT. W.T.H?!? Who gave your store manager the right to tell people they need to hold it even longer after midnight?!? I've been a CVS member for YEARS & get my prescriptions filled with this company, so I don't think it's too much to ask to give a girl access to the bathroom! The Spires down the street was more than accommodating. This particular CVS will NOT be getting my business if I'm in the area again. NOT cool!! read more