Absolutely unacceptable experience at this Walgreens. My grandmother went in needing help locating…read moreher photo order and politely asked for assistance. Instead of offering any kind of basic customer service, a woman named Mary decided it was the perfect time to act rude, dismissive, and full of unnecessary attitude. Mary was incredibly sassy and disrespectful, making my elderly grandmother feel like a burden just for asking a simple question. She clearly had no patience and made it obvious she didn't want to help. If you don't like dealing with people, maybe don't work at the photo counter in a pharmacy that's supposed to serve the community? This store should be ashamed to have someone like that representing them. We will 100% be taking our business elsewhere and we'll be letting everyone we know do the same. Do better, Walgreens. Seniors deserve respect too.

Pharmacy was my main focus today. My wife had surgery and we had a number of things to pick up. The…read morepharmacy tech and the pharmacist were quite helpful and full of energy. I will continue to come to this pharmacy.

Great customer services. Really friendly staff. The pharmacist answered all my question that I had…read more Will be returning.

Excellent location as there isn't any big chain nearby. Super friendly staff, and great selection…read moreof just what you need or are missing if on vacation.

Let me set the scene: it is Tuesday at 6pm and a full moon; my 7 year-old-son is getting dropped…read moreoff by my exhusband. I know my son has ringworm but he/his dad began treatment on Monday so approximately 36 hours. Ringworm is highly contagious and needs precaution for minimum 48 hours. I read the instructions from urgent care and immediately I'm concerned; the Doctor prescribed 2 creams for treatment: one prescription cream (which he had) and one over-the-counter... I called my exhusband thinking my son forgot it in the car... instead I was reminded why we are divorced in the first place... so I head to MY CVS (this one) to seek help. With my son's urgent care instructions in hand, I was invited to the CVS Pharmacy consultation counter. The pharmacy technicians that night were beyond kind, patient and helpful. Now for clarity, when I asked my exhusband where the second cream was, I did not realize it was over-the-counter. If I had, I wouldn't had bothered contacting him first. Since the other cream was over-the-counter, the pharmacy technician with brown scrubs walked us over to find it. He provided more clarity to the discharge instructions like he was predicting the future questions I would have once I was home. I wish I would have gotten his name because I will never forget his help, knowledge and kindness he showed this last Tuesday.

Worst pharmacy ever!!!!!!! No customer service and they change prices on your prescriptions ordered…read morebefore you pick them up!! They are sooooo rude!!! I absolutely hate dealing with them!!

There is good reason why this store has so many bad reviews, particularly the pharmacy…read more If you call, the phone gets picked up, and immediately slammed back down on hold. This may go on for a very long time. No greeting, no interaction, just pick the phone up and slam it back down on hold every time it rings. Store managers are aware of this, and they do nothing about it. I've asked many times for the store to stop refilling one of my prescriptions. Yet every 90 days, I get a message telling me its ready for pickup. If they can't address such simple things, how can you trust them with your health? You should avoid this store.

Go anywhere but Walgreens for photos. Avoid this location in particular. The photos ALWAYS come out…read morehighly contrasted, and not at all how they are submitted. On top of that, their printer constantly breaks, ruins photos, they don't inform you of this error, and are quite rude and unapologetic in the whole process.

This is now the 4th time this has happened to me. I received a text from Fry's RX on 4-13-22 that…read moremy prescriptions would be ready to pick up on 4-15-22 so I waited until 4-16-22 at about 2PM to go and pick them up only to learn that my prescriptions were not even approved yet by my doctor. as of today 4-18-22, I will have missed 3 doses from 2 separate prescriptions. why in the world can't someone fix this problem about notifying your customers when the prescriptions are not even ready ??? gas costs a lot of money these days and it's a huge waste of time. and to top it all off the pharmacy people are rude and condescending about the problem. who at Frys; is going to address this problem I know it's got to be happening to more people than just me? you can contact me at 602-390-3902. Scott C. thanks

My sister has used this location for prescription medication since she and her family moved her a…read moreyear and a half ago from out of state. On more than one occasion, she has gone to pick up a prescription only to be told it is on back order and unavailable. Simple question: why is it that no one can call and let the customer know this prior to coming into the store? This came to a head yesterday, July 10th. After recently going through a major back surgery, she and I headed to the pharmacy to pick up a medication to help with relief and her regular medication. When she got to the counter, yet again she was told BOTH medications were on back order. Again, when asking the representative at the counter why they couldn't call, she received a very snotty response, "This is the first time I am seeing your prescription today." It seems to me there is something wrong with this statement as well. She explained that after her surgery even getting out of the house is difficult because of the level of pain she is in, so a phone call would have been helpful. This way she had time to call the doctor's office to try and find an alternative. She was greeted with zero concern or sympathy. No offering solutions, no phone calls to another location to ask of the medication is available elsewhere. Later in the evening when her husband came home he called this same location and was told they had 26 pills of the medication for her back and a second location had the other daily medication. They agreed to send over the one prescription, and her husband went to pick up them both at the different locations. When he went to the second location, they had not sent over the medication. Surprise, surprise. He then had to wait longer for it to be filled. My sister is now trying to find a new location for her medications and we will no longer use this store for our grocery shopping after this epic display of incompetence. No manager was contacted, no one honestly cared. At this point, we would rather travel out of our way to pick up groceries even though this location is a mile from our home.

Horrible customer service always short staffed and they close the drive thru on a regular basis…read morebecause they're too busy??? Then today is the final straw get there and they have a sign posted pharmacy closed today too many employees called in sick! Don't seem to care that it is Friday 12/23 just before a long holiday weekend! Even when they are there 5hey are careless and do a bad job. Last time I picked up pills 5hey failed to put labels on two bottles that happened to be class three regulated drugs. Luckily I've taken them before so I knew which was which. The month befire they called and asked me to count my pills because 5hey may have gotten my script confused with another customer ‍. They had not thankfully but this level of carelessness and errors is scary in a pharmacy. They used to be wonderful but now the staff is just horrible. Almost as bad as their clunky outdated phone system that constantly pushes you to the online system the same exact system that told me I have to call it in. Whomever the manager of this pharmacy is needs a new job hopefully one with French fries not pharmaceutical.

Unreal and phenomenal customer service. Got me in and out after I got my wisdom teeth in. Had a…read moregreat experience and will return to this location

I just got pack from picking up and Rx at Safeway Pharmacy at Power and McKellips. The pharamist,…read moreLeah Rath, was incredibly helpful. She went to a lot of trouble to get the insurance benefits for my prescriptions. Hands down the best service I've seen anywhere in a very long time. Thank you, Ms Rath.

The front desk guy seemed annoyed that I hadn't responded to the text. The text said to click if I…read morewanted to pay online. I wanted to go in person, so I didn't click the link to pay ahead of time. Then the pharmacist took a simple question about a new medication and told me that the printed insert should answer all my questions. He was very submissive in a condescending manner....as if talking down to someone or that I interrupted his day. The medication was cheap here, but I would rather pay a few dollars more for kindness and respect. I'm giving a generous 2 stars only because the medication was cheap.

some of the friendliest people i know!! i always see a smile on the lovely ladies faces and they…read morehelp me when ever i need something to find! highly recommend

I am writing to report a very disappointing experience at a CVS Pharmacy located at 2809 S Sossaman…read moreRd, Mesa, AZ 85212 on June 26 at approximately 12:25 PM. When I arrived to pick up three prescriptions for my household, there were only two customers ahead of me. The first customer was assisted and left without issue. The second customer, however, stood at the counter for close to five minutes before being acknowledged. After eventually receiving service, she left--and I later saw her returning to the store with her prescription in hand. When it was my turn, I stepped up to the counter and waited nearly 10 minutes (approximately 9 minutes total) without any acknowledgment at all--no greeting, no eye contact, and no indication that anyone would assist me. During this time, there were at least three CVS staff members behind the counter actively working on prescriptions, yet no one made any effort to assist or even acknowledge waiting customers. Additionally, a customer at the drive-thru window appeared to be waiting for an extended period as well and ultimately left after being told someone would "be right with her." This level of service is extremely frustrating and unacceptable. Even during busy periods, acknowledging customers and providing basic communication should be a priority. I had stopped using this CVS location back in late 2019 due to similar concerns, and unfortunately, this recent experience confirms that the issues have not improved. As a result, I will once again be looking for a different pharmacy. I hope CVS takes this feedback seriously and makes improvements to customer service and workflow at this location.