Placed an order around 2pm on a Sunday afternoon about 4 store items not prescriptions; went to pick up at 6pm but the order was not ready. I asked for a manager but the young girl said they she was the only one working in the store besides the pharmacy staff. Took her about 5 minutes to pull the order while I waited. Since check out is at the front of the store and pharmacy at the back. No one would be able to hear the girl if someone was doing something illegal. Not safe for the girl or the store. read more

Another great experience at the drive-through CVS picking up prescriptions. Susan was polite and helpful courteous and knowledgeable. Thank you CVS pharmacy employees. read more

The poor attitudes at the pharmacy continue to be rude, today outright snotty. Also how can a "professional" business, whose customers health often depends on, be so often wrong and give incorrect information?? The rude tech today started by saying my insurance will not pay for it. I told her they had called and say they would. She insisted that they wouldn't, obviously enjoying telling me that, until I showed her on my phone that they had approved it. Obviously disappointed, she rudely told me they would have to order it in, even though I also had a text from CVS indicating it was ready. The level of unprofessionalism is unbelievable! Why do I continue to stay with this pharmacy? Just look at the ratings of every other CVS in Naples. read more

Drive thru closed saying register broke. To go inside. When you go inside it's working ... Very inconvenient specially when your sick... read more

CVS Pharmacy - Sign saying to go inside - Drugstores Near Me - NAPLES, Florida

Literally waited on the phone for 29 minutes and no one ever answered at the pharmacy. This CVS is run by a bunch of idiots that have no clue about customer service. Very sad that idiots like these will eventually shut the company down. Good thing is they'll be unemployed and unable to take advantage of decent hardworking folks. I will be switching to Walgreens for all of my prescription needs. read more

CVS Pharmacy - Here's my call log. - Drugstores Near Me - NAPLES, Florida

I have been using CVS for the last 10 years, suddenly they tell me my prescription medication is unavailable, they won't be able to get it for at least 3 months. I called Eli Lilly, the manufacturer, they said there is no shortage the medication is ready to ship. I called CVS back to say they were mistaken, the girl on the phone just laughed at me. My next call was to Publix, they said they would have no problem filling the prescription. We won't be going to CVS for anything in the future. read more

I have always loved CVS. It's really my favorite place to get anything I need. I've even tried getting a job there.. but that didn't work out. Never got a reply. But one day I walked into the store with my small back pack and they yelled "excuse me! You can't bring that in here!" And that really upset me . So I gave them my backpack... with my phone in it, my Credit card, cash, my ID, and my keys!! And they said thank you! Don't worry nothing will happen to it . So I'm then walking around the store and not even 2mins in I left and took my belongings back. I felt so uncomfortable. That they forced me to give them my stuff. I have never been treated that way in a store before. Im very frustrated. read more

I usually have a great experience with this pharmacy. They have been very helpful. This last time was the worst. I recently had an insurance change over and was trying to make sure it went through. I called and the person that answered was rude, short and raised her voice. I asked to please not raise her voice as I was just confused and wanted make sure my script went through my insurance. She gave an exasperated yeasss and hung up. Super unprofessional. read more

I went here to buy ear medicine and was told that over the counter ear medicine did not exist by the pharmacist. It does exist and it is sold at Walgreens. This pharmacist needs to be fired. For one, she'd rather have someone be in pain instead of buying from Walgreens. Secondly, if she really believes that there is no such thing as over the counter ear medicine, she needs to be sent back to school as she clearly didn't learn anything. read more

We made a Td vaccine appt on line at this location, which was a 30 minute drive from home. As we were en route, they sent a text saying they didn't have the vaccine. Since we were driving, we didn't get it until we arrived. Why would CVS let you make an appointment when they even don't have that vaccine on hand? read more

The worst pharmacy staff ever. The pharmacy is extremely rude, doesn't pay attention to you at all and when you call they never answer. Do not recommend going here for pharmacy needs. read more

Prescription was filled on time with no problems. Staff working in the pharmacy was rude. I will be taking my family's prescriptions elsewhere read more

i having so many bad moment in this store that am not go their again. am specially have a manager (do not know his name but he is a dark skin man)follow me all over in the store like am going to steal from them. also one day i when their with a coupon from CVS and he told the cashier not to accept it because was only a online coupon i show both that the coupon said in the borrow can be used online or in the store and he still said not to accept it, when i get mad and i comment to my husband i will call the big office he told the cashier to get the coupon that make me so mad because i see that was not a confusion he have if not that he did not want to accept my coupon. Second big mad i get a two box of cereal for 5 dollars, when i when to pay the price was different i inform the cashier that the price was 2 for 5 dollars and i bring her the coupon they have under, the cashier call the manager ( this time was a woman ) she when and look where i show her was the coupon and the cereal and she change everything in my face and the told me was a mistake and then told the cashier the price was the one the register said $7.98 each one. i told her that she need to give me the cereal in the price was before because that the price the cereal have and she told me no and if i did not want it to put it back. the other customers was there told her i was right because if they have a different price that is not the correct one is not my fault if not them and she change the price in my face after i already have the cereal in y hand and she keep walking and did not care. the cashiers are a love but the manager are ugly people and that not good for the store, they do not have respect for the customers and they are not professionals. read more