Convenient CVS Pharmacy when in the area... Q train stop is right next it on 86th Street and 2nd Avenue.. or 4/5/6 up the block on 3rd Ave. Store layout is pretty good so able to find things for the most part. Well stocked during the week for the times I am there. Staff is helpful when one needs assistance in finding things. Weekly store flyers available when you come in along with the shopping baskets. Self check out machines along with cashier option as well. Pharmacy in the back - pay attention to their hours. You can also order and pick up at the store. read more

CVS Pharmacy - Lesser Evil popcorn - Pharmacy Near Me - New York, New York

Seems they have closed their Minute Clinic here. Can't even get a flu shot or see someone for a medical need. Pretty crazy considering this is one of the most densly populated residential areas in Manhattan. Bad decision on CVS' part. read more

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CVS at 86th Street is getting on my last nerve. Twice I have had problems with expired merchandise and today I was overcharged for an item that was clearly marked as on sale. Aren't they updating their computer to reflect sales price? Now I have to go back tomorrow with the item I purchased in order to get my refund. The only good thing I can say is that when I called the store to tell them I was overcharged I actually got to speak to someone! I sent the customer service representative a email to. I'm glad I saved her information from the last time I had a problem with this CVS location! Two stars and I'm being generous. read more

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Review: Reliable Pharmacy Service Undermined by Ongoing Prescription Handling Issues 5-Star Convenience Shop, The Front of the Store is Amazing.. always stocked with a wonderful staff and management..... but Critical Concerns with Prescription Fulfillment and Delivery I've been a loyal customer at [Pharmacy Name] for several years, and the front-of-house experience has always been a highlight. The staff in the retail area are friendly, efficient, and genuinely hardworking--they know me by name and make shopping here a convenient part of my routine in Manhattan. It's a well-stocked, welcoming store that I truly appreciate for everyday needs. That said, my experience with prescription services has deteriorated significantly over the past 18 months, coinciding with changes in the pharmacy team. What was once a seamless process for repeat prescriptions--filling, verification, and delivery--has become a monthly ordeal marked by inconsistencies, delays, and excuses that erode trust and raise serious safety concerns for patients relying on timely medication access. Several specific incidents illustrate the pattern: * Unauthorized Contact and Handling: Despite multiple explicit requests (both verbal and in writing) to have my prescriptions processed by other staff and to avoid direct calls from a particular pharmacist, I've continued to receive communications from her. For instance, on [recent date, e.g., December 8, 2025], I was informed via message that my doctor's office hadn't responded to a refill request. When I followed up asking for details on who was contacted, no verifiable information was provided. Shortly after, the same pharmacist called me directly, claiming she was the "head on staff" at the time. This disregarded my prior instructions and prolonged an already frustrating interaction. * Delivery Mishandlings: Last week, a prescription was prepared for delivery but inexplicably returned to the shelf, despite the pharmacy's long-standing knowledge of my delivery preference. This isn't isolated; over the past few months, similar errors have occurred repeatedly. One recurring excuse has been uncertainty about refrigeration availability in my building--a luxury doorman property where such amenities are standard and have been confirmed in prior discussions. This issue alone has caused at least six documented delays, each with a different rationale that feels increasingly implausible. * Inconsistent Labeling and Safety Risks: Most recently, the very medication flagged for refrigeration requirements was delivered in standard packaging labeled "room temperature." When questioned, the explanation was a lack of pre-printed "refrigerate" labels--despite labels being generated on-site during fulfillment. This contradiction not only compromises medication integrity but highlights a broader lack of procedural rigor. As someone dependent on these prescriptions, such oversights could pose real health risks, and I worry about the implications for other patients. Compounding these operational lapses is a prior incident where unprofessional behavior was observed: drawings of an inappropriate nature on my prescription packaging, which the manager (Ian) confirmed via security footage after my report. While I appreciate his initial diligence, follow-up communications have gone unanswered, leaving me to wonder if regulatory constraints or internal policies are limiting resolution. It's disappointing, as this pharmacy has the potential to excel but seems hampered by staffing decisions that prioritize other factors over expertise and patient-centered care. In summary, while the retail side remains a neighborhood gem, the pharmacy's reliability for chronic medication management has fallen short, turning what should be a straightforward service into a source of ongoing stress. I've tolerated these disruptions for too long in hopes of improvement, but patient safety must come first--I'm now exploring alternatives to ensure consistent access to my needs. I urge the management to review these processes, invest in staff training, and prioritize transparent communication. For those with complex prescriptions, proceed with caution until these issues are addressed. read more

I have never had any issues at this cvs location. The staff is always very welcoming esp this one guy. And the shelves usually seem to be stocked very well. It is clean and brightly lit. They have a pharmacy in the back where two people usually work to ring up customers. Sometimes this line can move on the slower side if its crowded. It is centrally located next to the Q lines so if you want to pop in for a snack or a water this is the place to get it. read more

Not the best CVS experience at this UES location. I understand all items are locked up for safety reason however workers take a long time to arrive for assistance. read more

I arrived at this CVS at 1:25 PM and was told to wait 15 min for my prescription pickup. At 1:35 PM I noticed staff turned off their lights but were still attending people in the register. I continued waiting patiently on the side. After both customers were finished I stood up and waited in front of the register as I noticed two staff members standing in front of me while rolling down their shutters without saying a word. I then said "hey I was told to wait 15 min" and a voice replied they would be back after 2 PM. I mentioned that it would have been nice to have been told that they would take longer than 15 min. I heard some muttering between staff followed by some giggles. Needles to say I found my encounter to be uncomfortable as well as unprofessional, especially from a pharmacy department as they deal with health related requests. I will not be back. read more

CVS Pharmacy - Pharmacy Near Me - New York, New York

I just wanted to take a moment to recognize Andy, I'm not sure if he's a manager or what but he needs a promotion. What an absolute ray of sunshine, he alone is the reason I will walk a few more blocks just to shop at this location. He is incredibly kind and uplifting and dedicated to his job. CVS is lucky to have him and I'll keep coming back to this specific location. Thanks Andy, people like you are so important to the world, please never change. Just like the sticker you gave me " You're Amazing" too. read more

Very helpful! Great customer service.. Was having an issue with self checkout : ensuring all my coupons were activated upon check out and staff member came quickly and confirmed that all discounts were applied! Thank you! read more

Incredible staff makes my day with their positivity and attentive customer service. CVS management - please reward the effort of your store front team member that has helped me every day with his positive, kind and warm personality. He makes me want to come in and shop at this CVS!! read more

I just have to review this place because despite it being a normal run-of-the-mill CVS, this place has the best customer service! I frequent this place regularly as it's right off my train station and an easy place to get random stuff in the middle of the night. Every time and I mean EVERY time I walk in there (and everyone else, not just me, LOL) I feel like I'm on the red carpet. The staff is so sweet, and there's always someone by the front welcoming everyone in and wishing them goodbye. For some reason, that really makes this experience for me! 5 star service at a CVS? Amazing. I've also been to the pharmacy a few times and everyone's really nice. The store is also always very clean and organized, despite it being prone to a lot of weirdos who walk around the upper east side. read more

1. Allows dogs to roam around, pee and poop on the floor and spread disease 2. Pharmacy line is always ridiculous, understaffed and RX are usually not where they are supposed to be 3. No one reads directions, or they say directions are added that aren't there 4. Expired products on shelves and in refrigerators read more

andrey is an amazing manager. As soon as I entered the store I a was promptly welcomed and throughly greeted. I was given a sticker on my way out as well. I wasn't expecting A lot coming to cvs - glad I came! read more

There are two stores in or around the 86 street upper east side area. However, I prefer this one. It is a large store and pretty neat inside. I have been here a couple of times and each time I have found exactly what I was looking for. Additionally, after each purchase I have received coupons on my receipts which I used on the next purchase. I wish there were more CVS stores in each boroughs. read more

This CVS claims to be 24/7. I just moved in this weekend and needed some toilet paper. I literally just needed basic supplies for one night. It was around midnight when I got around to getting it. It was not open. I'm sure this is a great CVS but just straight up not open. read more

The pharmacy staff are rude, disheveled, and extremely unhelpful. There is barely any customer service. And the store just seems dirty - it has a slight garbage smell to it. read more

Very nice, friendly CVS. They welcome you and all the people who work here have been helpful!

ALWAYS ALWAYS the best cvs experience...when I have the time I walk past 3 closer stores to go to this one! The staff at the door so energetic and kind! read more

I like this CVS location as it's quite large and I pretty much always find what I'm long for inside. Never once had a rude cashier. The pharmacist is good about answering questions. And the store hours are convenient. read more

Quite spacy and comprehensive sortiment. The pharmacy itself is a disaster staffed by incompetent and unmotivated personnel. There is a revolving door mentality; instead of addressing a problem or making any effort in correcting it over the phone or in person, promises to do so are being made but solutions never materialize. It seems that issues are just pushed to the next shift, and so forth. Very unprofessional. read more

For some reason this CVS location locks their freezers. That means if you need something frozen you need to spend five minutes looking for a store employee who will then radio someone who will take another 5 to 10 minutes to arrive to unlock the freezer. Don't waste your time just go to a different CVS this one sucks. read more

It is a large and well-planned store but there is a chronic issue with restocking. Their shelves are half empty - I always have trouble finding items I am looking for because they are out of stock. What's the point to have all that space then? read more

This store is super near and organized. The workers there are such nice people! I asked one of the employees (Brandon) to help me find the items that I need. He also was able to answer all of my questions! Will be coming back again! read more

I actually like this CVS and location. Store is always clean. Employees are friendly, polite and always ask if you help. Never spend more then 5 minutes in the pharmacy because my medication is always ready. The bonus of it all is that I always find what I need. By far the best CVS I have been too. read more

Found what I needed. Clean store. Service was great. Near the 86 Q train stop. Lines were short.

I'm newer to the city and this pharmacy has been my go-to for minute clinic visits, mostly for their location / they take my insurance. I came in this evening about 25 minutes before they closed assuming I would have to wait until tomorrow to be seen. Their NP Lauren Ghazal got me in anyways and stayed late to help me figure out what was going on. She was super sweet and helpful and wasn't the slightest bit annoyed with me even though arrived at an inconsiderate time. I've always had a good experience here and I would definitely recommend this location. read more

I pre- registered my daughter for flu shot so we can use our time wisely since it's after school. Arrived & signed up on time but it did not matter. They made us wait for 35-40 minutes. There were no difference between makibg an appointment or walk in. They didn't give me the courtesy of any explanation. They didn't care.for them it's a mechanical job no interpersonal care required. Meanwhile, my daughter wasted 40 precious minutes read more

this new giant cvs on 86th st off 2nd ave is the latest chain biz to crowd the area and i assume it's needed or else they wouldn't bother to pay that crazy manhattan rent . after checking out a movie nearby i was making my way home when this super side cvs seemed like a good place to pick up a few things as long it's on sale or else i will bounce cause cvs can be pricey on regular priced items . place is neat and in order as i browse the aisles and the pharmacy area is busy with folks waiting for their meds . the usual typical cvs stuff from snacks , health and beauty goods and products for the house including paper towels , soap , etc . the raisin bran was on sale for 1.99 each and the talenti gelato was buy one get one free which is really a good deal . it's wait and see if this large cvs will stick around in the area as so many are around but it's all about supply and demand and as long as stuff is on sale and you have your cvs card it works for me when needed . read more