Been using this CVS for the convenience for many years now. Get all my flu, Covid, etc vaccines there and that's always been a positive experience but yesterday I ran into a situation that I feel was unprofessional and intolerable. I had two prescriptions to pick up and entered the drive thru line with about 5 cars in front of me. Sat in the line for 20 minutes to finally get my turn at the window and the clerk says, sorry, unfortunately we're closing for lunch now. I said, you've got to be kidding me! I've been in this line for 20 minutes. He replied that I could come back in a half hour when they reopened. That's it, window closed. So, after years of using them for all our family prescriptions, I requested that everything be moved to Yale Outpatient Pharmacy in Hamden where I already had two specialty meds that they fill for me. Thanks CVS, it's been real. By the way, Yale doesn't close for lunch. Someone is always available to take care of you. And they're always very pleasant. Never leave feeling anything but SEEN. read more

It never ceases to amaze me how different stores within the same chain could be so very different from each other. This CVS was very busy. The line at the pharmacy counter was backed up all the way to the front door. There were a group of high school students who work there stocking shelves. However, none of them knew where anything was located. It was also interesting how many things were under lock and key. Prices were extremely high at this location. Parking is available and easily accessible right off of Washington Avenue. Sadly, we couldn't find many of the items my neighbor had requested . read more

This North Haven, CT CVS is by far the worst CVS store in the area. Every time I go there, there is an issue. Between no one around to help, employees not knowing where something is and just pointing in a general direction when asked, and just plain incompetence on the part of the employees, the experience in this store is never a positive one. Yesterday, after the clerk Brianna (who was the shift supervisor) couldn't complete a simple transaction, I had to listen to her whine about her having been at work since the morning. It was 2 p.m. in the afternoon!! Poor baby. When I asked to speak to the manager, she told me she was the manager. Really???? It's interesting that I always get survey emails from the other CVS locations after I have shopped there but never get one from this location. I guess the store knows it will only be a negative review, so why bother. If Corporate CVS is reading, this is one CVS that should be closed down. read more

THANK YOU TO MARYLOU!! My Husband was discharged from the hospital today and was prescribed a new medication. My frequently used pharmacy did not have it in stock and suggested I call around! I called Washington Avenue in North Haven, CT just about 20 mins before closing. I spoke w/ the pharmacist, MaryLou. She heard the distress in my voice, as I pleaded for her to fill it before closing. All I had to do was call the previous pharmacy back, have them electronically send it to MaryLou at CVS - MaryLou and the staff had to enter it, fill it and have it ready prior to (my pickup) 8:00pm!! And, ready it was!! So to MaryLou and the entire team working tonight... Ashley, Brittany, Kofi and Laurissa...... THANK YOU!! You Guys Rock!!! read more

I moved from Milford to north haven and went from the most convenient pharmacy around to this nightmare that should've been shut down by now. You can never expect your prescriptions to be ready because they rarely are (hopefully you don't need any life saving drugs from here) and in the rare event that they are ready, you can expect to wait up to 40 minutes whether you use the counter or the drive thru. I'd recommend the Walgreens or north haven pharmacy. I've never used them but they can't be worse than this place. read more

The rudest pharmacy, won't answer the phones, talks rude to customers and the doctors that call in Left my appointment the doctor called in the medication 20 minutes later I get to CVS first they try telling me the doctor never sent it in, I called the doctor they tell me it was sent in 20 minutes ago, pharmacist is literally telling me it wasn't sent, the doctor is telling me to ask them to refresh their system, tried handing the phone to the pharmacist they refused to use a customer phone, told me the doctor had to call in, he calls in with me on the phone and I'm watching them not answering the phone. This is the 2nd time this pharmacy staff has been rude. Never had rude staff at Rite Aid unfortunately the one near me closed but I'd rather drive to the next town then go back here. I wanted to give NO STARS but it wouldn't post if I didn't pick one. read more

obviously neither corporate nor management gives a hoot about customer service in this horrific store. 1. NO ONE answers the phone. 2. pharmacy is the worst experience one could imagine, 3. backup for pharmacy pickup is atrocious! it is plainly obvious they move as slowly as possible. 4. WHY, OH WHY do they continue to send out emails asking about "customer experience". JUST REAS YOUR REVIEWS!!!! read more

This pharmacy obviously has a large volume of output. If you go in the store the employees are like fast moving robots. It is so busy, too busy. The phone staff are rude as well as several of the drive through staff. I recently asked the drive through staff if they had photo in the store. Her attitude response was "this is pharmacy, not the store" and walked away. They close for lunch at 1:30 pm. Drive through included. I would go elsewhere if it were not for my insurance which only fills rx's there. read more

I will choose to agree with the other 1 Star reviews. The staff at this location of CVS is Awful, to say the least. Marylou was mentioned in a previous review as "Great". Well, try going there on a regular basis before writing a one off review (which is definitely suspect since she is under investigation by CVS Corporate). Marylou, along with the other pharmacists, frequently tell me they are out of stock with medications. These are LIFE SAVING meds, NOT run of the mill meds. I was told point blank that "they aka the pharmacists" decide which patients receive their meds before others. The pharmacist used the word "prioritize" several times. I inquired into this statement. No, they were NOT saying first come, first served. What I was being told is "Prioritize". So, you ask, who is prioritized? Town residents are priority. Police, Firefighters, Town Employees, Family members, Friends. ALL will have their scripts filled BEFORE a "random" albeit regular, monthly customer. Regardless if the medication is life saving or not. CVS Corporate has been notified and made aware of this and considers it a discriminatory practice. I have been assured by CVS Corporate that this is NOT how prescriptions are filled. Corporate does NOT prioritize one customer over the next in ANY situation. They have acknowledged that anything even resembling "prioritizing" is clearly discrimination. They have been in constant follow up contact with me regarding this practice. Corporate is aware that this has not only been allowed to go on, but REQUIRED at this location by the pharmacists - including but not limited to Marylou. I have been informed that once they gather enough information and documented proof, Corporate will be making wholesale changes at the North Haven location. read more