When it's slow in the store, it's not a big problem. But damn it all if this cvs isn't a portal of chaos and lack of common sense... For both cashier and customers that come in. For the life of me I can't understand why picking up medications seems to cause everyone so much difficulty. On the cashier end... The POS terminals are so slow which adds to wait time and it's not helping the process. On the end of the customer's, you all need to stop overcomplicating your own lives and stop asking the pharmacist questions you should have asked your doctor in your visit such as how the medication works and any do's and don'ts. Also, the pharmacy isn't your insurance provider....so why ask them why your medication refills aren't paid for, why it's not covered and all of that? They will only give what they're allowed to and that's all there is to it. In the era of modern technology, I can't fathom why no one does their own research ahead of time. ‍ read more

We made appointments online to get our annual flu and Covid shots at this pharmacy. No line for vaccines, and we arrived 10 min early so it was no big deal when the pharmacist asked us to wait since there was a line at the pharmacy pickup lane. Our pharmacist was professional, friendly, and helpful. We were finished with that part of our visit within 10 min. However, when we decided to buy a few items and got in line at the front for regular purchases, there was only one cashier. He was efficient enough, but with a growing line he really should have had a second staff to help out. That's more of a management issue I think. The CVS has plenty of parking, is also relatively clean and uncluttered, and has the aisles clearly marked. I thought it was interesting that all eye care stuff in locked cabinets. read more

Worst CVS I've been to ever. Used to the app to develop 2 mugs & a magnet. Received emails that all items were ready for pickup. When I arrive, only 1 mug & a magnet is ready. Photos on the mug came out crooked/uneven. I inquired when the other mug would be ready & associate told me 10-15 minutes. I arrive 30 minutes later & the mug still isn't quite ready. Wait an additional 10 minutes & the item is brought to me. They run out of boxes so its wrapped in a paper bag. The 50% discount I applied at purchase for some odd reason isn't showing up on their system. At this point, I just want to pay & get out of dodge, as that area of Pomona is highly sketchy. Avoid this CVS like the plague! read more

Manager named Cynthia, and associates named Alexis and Charlina went above and beyond, helping me make my photos. Extremely grateful they were so nice! read more

Lower wait time for help. Had to wait 22 min for help to open a case for eye care products.

Oh, where do I even begin. Completely disillusioned with the state of retail pharmacies. I've always been loyal to Rite Aid but ever since Rite Aid had to close over 15K stores, now it seems like the pharmacy giants are between CVS, Walmart, and smaller ones like Costco. Walking in there was already an altercation between an older patient and the pharmacy staff, and there was a line of 15 people waiting for their refills and medication. It was a good 30-45 minute wait overall- by the time it was my turn I had to deal with a woman in her 50s, disheveled hair, and she rudely asked me to clarify my name twice, and my DOB twice. Begrudgingly with her limping hand gave me my refill. AVOID THIS PHARMACY FOR ANY REGULAR REFILLS BECAUSE THEY HAVE HIGH VOLUME TRAFFIC FROM ALL THE DISCHARGES FROM POMONA VALLEY HOSPITAL. That should be more than obvious but enough said. Transferring my medications to another pharmacy, the journey to find a pharmacy where the burnt out technicians aren't lashing out at customers and vice versa. 0/10 don't come there, and I'm saying this from experience as a pharmacy technician myself. You all deserve better customer service. read more

As my wife and I walk in a couple of running out stealing 2 backpacks full. First red flag,next everything is In plexiglass and we notified the only attendant who's working cashier who's also calling in the couple on a walkie because there's no security or other associates on the floor to ask for help. Had to walk out guess they need more help??? read more

This is a horrible pharmacy. My husband went in on Wednesday for his medication, which is life saving medication. He told them he had three days worth left. The "pharmacist" said there were no refills, but she would contact the medical provider. He took his last pill this morning. We went to CVS and they had no record of us coming in, no record of a call made to his medical provider and said they couldn't fill it. He told them he could possibly die if he didn't get it, and they acknowledged this was correct, but said there was nothing they could do. He asked if they could give him three pills to last through the weekend, and they said no. So they sent us out the door without his LIFE SAVING MEDICATION. These people are heartless and dishonest. read more

Ken from pharmacy was very helpful and took his time to Answer my questions. Resolved my issue with ease. Respectable and overall good customer service read more

horrible came the next day these people are not doing their jobs these people are lazyyyy , all these people need their medicine and there is over 25 people in line terrible terrible there's people behind me as well read more

CVS Pharmacy - BIG LINE OVER STACKED 30 people there was also people behind me - Drugstores Near Me - Pomona, California

I go there all the time and the lady's are so very nice there Cynthia robin and Jennifer I really appreciate them thanks

This pharmacy is terrible. Three times attempting to pick up medication and each time it was not ready, a problem with fulfillment, ext. it's been almost three weeks and I do not have medication available. Double checked insurance, provider, all valid. Horrible location, completely disorganized. Avoid this location at all cost read more

All I can say is that team is the best especially Mr. Raymond that pharmacist go far and beyond for me and I appreciate him very very much thank you Raymond. You're a blessing in my life. You make a lot of things way easier for me. Thank you. read more

ONG this CVS is dying and the only keeping it alive is the Pharmacy. I can't believe they close the pharmacy from 12:30-1pm. Like what's the point of this??? Everyone has the take a break at the same time? I'm flabbergasted at how the one thing keeping this place going is the pharmacy and then they close for 30mins read more

longest line ever a lot of cars are waiting for 20 to 30 mins whats the wait one person working i have to wait behind 6 cars

Very rude customer service from Raymond at the pharmacy. However, I usually receive good service from other staff.

Some of the workers here are nice, however the store manager Shavon is very rude and unprofessional. I was picking up medicine and she was abruptly rude to a customer saying she was blocking the way yet there was a whole line of cars blocking the way as well. I caught it on camera. I fear she was being a bit racist because the girl she was yelling at even cussing out was brown. I can't believe I saw this going to get medicine. I understand a regular worker, but a STORE MANAGER?!?? If these are the kind of people you guys are promoting to managing your store, you need to be more selective of who you hire. I bet if it was a caucasian person she would have minded her business. I can't BELIEVE I HEARD A STORE MANAGER CUSS OUT AND DISRESPECT A CUSTOMER MINDING HER OWN BUSINESS. I also called the operations managers and she didn't really seem to care. I understand this might be a small issue to some but this is what's wrong with America. People acting this way. I'm going to make arrangements to speak to headquarters. This is wrong. read more

I was at urgent care and had them send over my prescription to this cvs only because it was open later than my favorite pharmacy. Also because it's right across the street. I urgently needed that medication, and they kept telling my partner that I had a different insurance (medical) and that I had a copay of $500+. I have a ppo insurance so idk where that information came from. My partner provided them with my insurance card and the very unprofessional, rude, and ignorant pharmacist "CHEN L" was refusing to take my insurance card saying that that card was for the hospital! He just wanted to charge me full price for the medicine! I had to call and spoke to another guy who was kind and was trying to help by trying to run my insurance and this "Chen" man literally yells at him. Very disgusting behavior I wish I would've been there in person to yell back at him. You don't yell at your coworkers/employees in front of customers. Be VERY cautious coming here. I called my regular pharmacy the next day and had it transferred and my ppo insurance was working perfectly fine. Saved me $50! read more

Great store to go shopping at I have been going there for many years and no a lot of employees that work there. They know my mother and son as well. Have a lot of great items at the store we love it there. read more

They emailed me saying my photo order was ready. I go to pick it up and they tell me the item in my order is out of stock.

Worst pharmacy I've ever been to. It's a shame it's so close to the hospital when they can't meet the pharmaceutical needs of the community. Rude staff and always "out of stock" on medications. Do yourself a favor and drive elsewhere. read more

I just had a very troubling experience at this location and I felt I wanted to provide review about it. I usually work from home and rarely leave the house with this Covid pandemic, but today I stopped CVS to pick up vitamins during a quick store run. The store wasn't very busy when I arrived so I ran back to the pharmacy to get the vitamins. I arrived at the pharmacy window to make my purchase, yet the cashier (a rude lady named Natalie) ignored me and invited the woman BEHIND me to step to the window. It was as if I didn't exist! I normally wouldn't say anything but I spoke up--and said hey, I was here first. The cashier, Natalie, asked the woman who had skipped me who was first and she said she was. I am certain the cashier saw me but she simply continued checking this woman out. I was so upset. It's bad enough being black and having people follow me around a store, but here I was simply having them both disregard me as a person. I spoke with the manager David Nhan, and he apologized for the experience but he explained-whoever makes it to the window first wins (that's basically what I took from the conversation). Overall, I am happy I said something and stood up for myself, but it was a horrible experience. read more

The worst pharmacy. They don't even deserve one star. Their hours are erratic and never what they're supposed to be. How can a place like this even exist in today's competitive world is beyond me. read more

Please be aware and try not to pay with a credit or debit card, my card info was stolen the other day 01/21/23 to be exact. I just wanted to check my balance yesterday for some reason and to my surprise their was three different transactions from two different H&M stores in the surrounding area totaling $529. CVS on Willow was the last place I used the card before the transactions were made. I've emailed corporate already. read more

Honestly, I've had so many iffy moments with this pharmacy but this one has to take the cake. I go in for my regularly scheduled pickup for a medication I get every month and I am told that it isn't in stock and that they'd have to order it. It would have been nice to have a notice? Luckily one of the pharmacists Freddy helped me out and sent my prescription to be picked up at another close CVS. TLDR; Pharmacist Freddy is the one you should go to if you need help. read more

Elika went above and beyond to help me with my prescriptions. Thank you elika. Your service has not gone unnoticed.

The store hours on google say 6 am... if u call the store and get hours from the answering machine it says 6am .... Drive over to the store it's closed ... called the store ... somebody answered but says oh yeah sorry those hours are old we open at 7.... GAS IS ALMOST $6 a gallon and this company can't take the time to update their hours for customers to not only NOT waste their time but to save their gas ?!?! TERRIBLE!!! I dont Have to pay high cvs prices if I'm going to have to wait til 7 mins as well hit target at that point !!! Complete waste of my time and gas ! read more

They're very friendly, they're pretty well stocked good place I could have things shipped there from CVS/SPECIALTY read more

Hello CVS family we highly recommend people to you guys you guys give great service always nice clean store and I'm lost with words but you guys are awesome!!! read more

Worst pharmacy ever. I was told to use my white privilege to contact my insurance company, when I asked if they could give me a deal on medications ... Whoaaaaaaaaa read more

Pharmacy drive thru is a joke. Car in front of me waited 20 minutes and was never helped. When I approach the window some lady told me to wait over the speaker.At this point there were 3 other cars in back of me. I waited 30 minutes and was never helped so l left. I parked my car and went inside and filed a complaint. They were not even busy inside the store pharmacy. Customer service sucks!!!! Don't go there! read more

I wish I could give them zero stars! They cannot guarantee that they can keep a monthly prescription in stock, plus they never saved my insurance info. I did not bring my wallet in with me today because my prescription should be free. Incompetence and bad policies read more

A bad Pharmacy. Example, they tell you a prescription will be ready on a date. Then they tell you two days later, after the first date they said it would be ready, that it is currently being shipped, and that it has already bin run by the insurance (as it it was charged already). Basically you can not go to another pharmacy to get you prescription, you must wait till it gets there. Then after the shipment gets there, a day or two later. The prescription still has not bin processed. It's a headache. Thank God this medication is not something l must have for my heart or any other living organ. read more

So I went to this location today as it stated it was open and I needed benadryl as I had a minor allergic reaction. I was on my way home from sports event so mind you I was decked out in sports attire. I entered the location which I have been to at least twice within the past year during the day in professional office attire. As I'm walking into the location, a male looks at me. Im walking around rather quickly looking for the allergy aisle and squinting. I hear "security" over the loud intercom and by this time im in the allergy aisle. The male gentleman that looked at me upon entering comes to the aisle and says "I didnt..." when I hear "glasses" over the intercom. Mind you at this time, there like two other people if that in the store with me aside from the employees (a female cashier and the male employee from what I can see). I was the only one wearing glasses. I looked at the male employee rather irate and went back to looking at the variety of allergy medication. If it wasn't for all the itchiness or the lateness of the night, I would of gone to another location. I did walk briefly down the holiday section as I usually buy tons of candy for the office; however, the atmosphere made it more like f*ck this location doesn't deserve my money. I purchased my benadryl and left. I will not be coming back to this location. I'm not sure whether it was the squinting of the eyes trying to read the aisle signs, the red mild puffy face, the dark sports jersey I was wearing, the two toned glasses or the hair that apparently made it seems like I needed to be profiled upon entering the location. I understand that they have a location to protect, merchandise to inventory and sell, and potentially may have had issues with thefts in the past. However, profiling based on what one is donning may bite the company in the butt. read more

What sense does it make to not allow customers to pick up decongestants in the drive-through? Supposedly it is a CVS policy. Seriously? We are experiencing a rage of Delta and you are going to force me to come into the store to get decongestants? I am providing my identification I am safely in the drive-through and I have to come in? There is no logical reason. If I could give you zero stars that is what I would give for this location. I will be reaching out to your corporate office for sure.! read more

I came to drive thru to pick up my medication after receiving. A couple of text messages only to find out they put it back in stock. I called at 10:09am this morning to make sure it was still ready. I was told it was and let them k is i would be picking it jp tonight or tomorrow because i was on a business trip. She said it was t a problem Now i have to wait in line so rhey can refill somethimg that i was told was ready. That defeats the purpkse of me driving to get it licked up. Terrible customer service. read more

This CVS pharmacy location filled my prescription of 3 months of birth control, with medicine that expired in 2 months. The date filled was 8/16/15 and the expiration date, printed on the box AND re written by hand on the prescription label was 10/2015. If the pharmacists and technicians can't even use common math with expiration dates, how can anyone trust them to catch more serious concerns duh as possible medication interactions? Not only that, but I was on auto refill at my precious cvs. I transferred here and asked to remain on auto refill. I've been waiting and none of my prescriptions have been auto renewed in 4 months. Not a big deal, but just another example of incompetence. I'm not at all surprised by all the awful reviews I see on here. read more

I wish I could give negative stars I'm so angry. We arrived 20 minutes before closing and were greeted less than warmly by the pharmacist. He took all our information then waited until 6pm to notify us that he needed to call the doctor for clarification on something and since it was now closing time he wasn't going to do it. Total waste of time and he was rude as well. Just didn't care one bit. Incidentally, this review is being written at a Walgreens pharmacy that bent over backwards to make sure everything was covered and they had no problem with the prescription as it was written. read more

Brian @ CVS is awesome.. just got my vaccine and I am impressed for his hospitality ..

Every single time I come here my prescriptions are not ready. The wait is horrendously long; it never fails. I notoriously leave here PO'd. Pharmacy is the worst, always messing something up. I'm definitely not excited to come here even the drive thru is slow. I miss the Alhambra CVS pharmacy; they were on it! Terrible customer experience - I honestly can't stress it. Sad to say but If I could give a no star I would. Even when they call and tell me prescription is ready when I arrive, guess what, it's not!!!! Jacked up again, no apology! read more