This location has changed over years for better and worse. Staff is friendly in front end pharmacy staff is friendly however new staff don't really follow their own rules to express pick line some you have wait longer than regular line. Store is more empty than before so you will not be able to find everything you need at this location. This location need better cleaning and better organization in pharmacy since it take forever to find medication. read more

Y'all have an Asian staff member in the pharmacy department who's a complete asshole and was very rude. My aunt who isn't a fluent English speaker was talking to him and he was making faces completely cutting her off as she was talking to attend other people. Came back to my aunt and that's when I spoke, his English wasn't any better than my aunts and I tried to understand what he was saying until he got upset and walked away as I was talking to him throwing his hand out in that "talk to the hand" way. You think an Asian would be a little more understanding of someone who isn't fluent in English but the guy was a real asshole. I've been coming to this cvs pharmacy for 15 years now never had such horrible experience. read more

Place is clean, in order and the staff are welcoming always greeting you and thanking you for stopping by. The Pharmacy staff are extremely hard working and willing to assist even under pressure. read more

CVS @ 3440 La Sierra Ave. corner Indiana: wonderful customer service (early morning 11/18/24) from MARY at the front register! She made sure I found the items I needed and the coupons that applied. Representatives like her keep customers wanting spend their money at this location! Thank you!!! read more

CVS Pharmacy - CVS - Drugstores Near Me - RIVERSIDE, California

By far the worst customer service I've experienced at a cvs Went there bought a product but it was wrong one so I took it back with receipt grabbed the right one and they said they couldn't put the wrong ones total towards the right one so they charged me twice now I'm waiting for refund and it's been 2 weeks And they are very rude at this location read more

Wow!!!! So I walked in to CVS to pick up some meds and the pharmacy was closed for lunch which I understand HOWEVER why in the world would the bathrooms be unavailable during the pharmacy hours?? What do the restrooms have to do with the pharmacy??? That is the most ridiculous thing I have ever heard!! Sooooo if you ever go in there and need to use the bathroom GOODLUCK!! This is a place where a lot of elderly folks go, the bathrooms should be available ALWAYS during store hours!! Freaking ridiculous!! read more

Photo service was VERY disappointing. The printing machine was broken and the sales associates working there just canceled my order in their computer without notifying me. I was expecting my printouts the next day when the machine was fixed. I ended up going to Walgreens where the service was extremely efficient and accurate. read more

Worst pharmacy they never answer their phone. They lost my prescription medication now I had to get it transferred to another pharmacy. It waste of time now I have to drive to another pharmacy. Bunch of headaches. Don't get your medication here. You"ll regret it. read more

We will NEVER come back to this store! It's filthy, the employees are rude & patronizing. Your not allowed to stand in an aisle without someone from the pharmacy counter yelling over customers that you in the wrong line. And trying to keep order is no excuse. You get what you give CVS and you will not continue to get my business. But that should not make a difference to your company because your the o my game in town. read more

CVS Pharmacy - This is a used Covid test swab on the floor by the pharmacy counter - Drugstores Near Me - RIVERSIDE, California

See all

Every time I come to this place, all the employees are nice and I get very quick service. The pharmacy department is especially efficient because after all of the years I have been shopping here and getting my medications, they have yet to make a mistake. Thank you CVS! read more

See all

I just went around 9p.m today and staff were so friendly and patient with me, while helping me with my coupons! Michael was awesome and the other gal(I didn't catch her name) but thank you staff read more

These people discriminate!!! I have lived in this town for over 5 years now. The dark red haired lady has always been in the front and is usually very nice. I do not have a car so I walked in with my electric scooter and was told to leave just because of it. They thought that I was a homeless person trying to steal things, despite my clean clothes the money I was willing to spend. I was not able to get my vitamins or my prescription. read more

Convenient location right off of La Sierra. Been here several times. Large parking lot. They always have items stocked and staff is quite helpful and friends. One less star because their AC is always broken and sometimes when I go to get hard candy or chocolates its partially melted. Oh well. read more

It is the closest to me so that is why it gets 2 stars. I have been coming here since it opened and it has slowly gone downhill. Outside of the store is filthy, trash cans full and sidewalk dirty. The pharmacy personnel (except 1 one lady who has been there at least 15years) are rude and condescending. They want no contact with the customer. They prefer you use your phone for all contact. Today I called, and was treated as a major interruption in her day. If you need them to contact your doctor for an authorization, do you think they let you know that the doctor didn't call back so you can follow up? No, that would be a customer friendly action...they don't even use the text to let you know. I doubt things will change, because they don't care and they know people will use them for the convenience of the location. After today's call, I decided I might have to use this location BUT I don't have to accept their rudeness. I am going to politely call the rudeness to their attention. Maybe we all should - read more

Tristan was so helpful and gave a great customer service. He was delightfully kind and patient in making sure that I found everything I needed. Thank you! read more

Worst pharmacy ever. They literally lied to me saying my prescription was ready and I drove there for no reason. They need to fire the staff picking up the phones or making calls. Wow I really wish the company looks into this read more

On hold for 20 minutes. Tried to use the automated but they have prescriptions that they were told I no longer take. I feel like their always trying to make a buck. For 2 years I've been asking to get my order if not all at once split in two but they seem to want me to pick up frequently instead. I'm thinking of just going to kaiser! read more

I went to the pharmacy at 12pm. Waited in line forever. When I tried to get needles for my husbands diabetes they said they couldn't get them ready because it takes at least 10 minutes to prep and they have lunch at 1230. Well I was here with enough time to do it , but I waited so long in line they wouldn't get them for me and told me to come back after 1. All of the associates had bad attitudes and didn't care we were completely out. Terrible customer service read more

Spoke with J over the phone in regards to some prints that I ordered. She was knowledgeable about the specific product and was quick to making them. Thank you J! Kendra was quick at the register and let me look at the product before ringing me up. She was super polite and asked me how I was doing too even though the line was busy. Thank you all! read more

Pretty ridiculous. This Pharmacy had nothing right today for me. First off I got here and the medication amount that I have is wrong I typically have gotten 90 tablets and today suddenly I get 30 after 1 year of getting 90. They looked at me crazy when I brought this up apart from that they had my Name Wrong on the medicine. They also had an address on my file that I haven't lived at in almost 10 years. When I asked them if they can make a request to my doctor they claimed they don't do that because there is little to no success in getting a hold of them. And apart from that they've been sending me all my information in Spanish yes I speak it but this information is geared towards solely Spanish speakers. I don't even know how that happened. Point is why should your customers have to jump through several hoops to get the right treatment they need to live a healthy life? I know getting treatment here is vital for my health but you guys make me not want to continue coming here for help! Absolutely Ridiculous do better CVS! read more

Im only writing this review for the PHARMACY!!!! I had the worse experience today 10/20 and I felt discriminated by ZULY . From the begging to the end she give an attitude. I was trying to pick up my meds after having surgery. Which I couldn't speak much. ZULY asked me for my ID and I didn't have a problem giving it to her. At the moment I didn't have my driver's license since I had order a new one. So I decided to give her my Mexican ID which legal here in the USA. She stared questioning me about my ID when no one at the pharmacy has done it before. I have been coming here for awhile and I have never been treated like I did today. She asked me for my ID number " I told her I didn't know" and she said " but you're MEXICAN" I was so upset that I couldn't say anything after having surgery. When I though she was talking to me since that's all she did was question me like if I was in court. she said;"I'm not talking to you " RUDE!!! The manager of the pharmacy help me out since she dint know what to do. In no time I was out of there. I do not understand why she has to give a hard time if i was just trying to pick up my medication . If you don't like your job then find another job that makes you happy clearly this one doesn't make you happy. It's seems like costumers have complain about ZULY before. But nothing has happened because she keeps threading customer with the same attitude and disrespect. Honestly after today incident I won't be coming back to this pharmacy. read more

Very frustrated with this location... bought a $50 Amazon gift card from here while I was in town as a gift for someone. When they went to use it, the code is invalid. I called the store for assistance and was told I would have to come back in the store with the gift card, receipt, and debit card I used to pay. I live in Texas so coming in the store is not an option. They were not willing to help with this at all. read more

This store is awesome every time I come here I find what I need and the staff is very welcoming and helpful. I can't stress enough that we are just not a patient population anymore and people get restless because they can't even stand in line for 20 to 30 minutes. There's nothing wrong with the store or the scarf but with the restless people who are overmedicated. read more

This store has consistently failed to add my online discounts when I check out with the products ticked on my cvs app. Not cool, MARIANNE read more

On a day where the world seems destined to crap on my day, and quite possibly a lot more then that, CVS pharmacy staff have only offered great solutions at every twist for my medical needs. They met every roadblock and found a way through. I truly appreciate them today for their efforts. Thank you staff on Halloween 2019, you saved my day when things kept trying to go wrong everywhere. read more

This is about the photo printing department only. Many of my pictures were cut and there were shreds of them in the envelope. Some pictures also had white streaks through my family's and friends' faces as if someone took a key and scratched the picture, taking the pigment off. Very disappointing as the pictures were for an album as a gift. It is amazing how a simple and mindless job cannot be done properly. Do not print your pictures here! read more

CVS Pharmacy - Shreds of pictures - Drugstores Near Me - RIVERSIDE, California

***This is a pretty big CVS with a lot of selection; I think they may not be open as many hours though as the CVS locations in Los Angeles*** This CVS is located in a shopping plaza with a Stater Bros. Parking is free and it is easy finding an open space. read more

These ladies that work here are so very nice! I live down the street so this is my go-to. The line always moves fast, the prices are much cheaper then some smaller pharmacies, and they are always on it when it comes to refills. I like this place cuz it's easy, and they are so helpful. read more

I was on hold for 11 mins... since they didn't know to answer to a simple question ... then they disconnected. POS service

I'm a photographer. Had a large picture printed here. They cut it a hair more then half inch short so it wouldn't fit correctly in frame. Upon informing them, the manager agreed to reprint it but refused to cut it to the correct measurement I originally ordered and was instantly mad with me like I did the bad job. Gave me a nasty attitude. All I asked was if they could cut it to the correct ordered size and they made me take it home and cut it myself. The picture was rolled up the wrong way when first given and had some scratches and few dents. She didn't want to hear it. Upon getting the newly printed one, there was some major smudges and fingerprints (seen in 3 photos) as well as horizontal banding lines across the photo. Poorly handled and poorly executed job. Angry Karen manager who takes it out on the customer who only wants what they paid for. I didn't want to leave this review but after seeing the gunky smudges on the new photo, I had to. Will try a different company next time. Don't bother with this place. I planned on getting many more prints done but they are not professional and obviously have no quality control. There's no excuse for not cutting the right size and having scratches/ smudges looking like boogers. read more

See all

Just wanna comment on a great customer service on their employee. Ryan exceeds on his job. He even speaks great Spanish! He is very polite & works hard. When I walk into CVS & see him, I know I'll get excellent service! Way to go Ryan! I see promotions in the future!!! read more

This is hands down the worst CVS I've been to. They are so slow, can't find info on their computer, never call back when they were supposed to..I could keep going. Go somewhere else if you can! read more

I'm happy with the service, I was having issues trying to figure out my prescription. They were helpful and patient with me. A+ service though there was a lady behind me super rude now I understand what these workers go through crappy people on meds spasing out. read more

Pharmacy is terribly slow here. Unfortunately, one of the slowest pharmacy I have ever been to even when doing drop offs.

I'm a huge fan of Cvs and I've been to this location before and have a cashier that was wonderful. But when they don't let me use the restroom and supposedly both the men's and the women's are "down" or in disorder that's kind of crap! pun intended read more

So I overheard the pharmacist Zuly talking to my dentist's office on the phone and asked them a bunch of questions because my prescription. She said it is a controlled substance and I as out of the area. I was in Riverside and my dentist was in Cerritos. I asked her a simple question as to what her definition of "out of the area" would be and she got visibly upset and said she doesn't know. I told her how could she not know? she walked out and another pharmacist took over the computer to complete my order. I asked the other pharmacist Shyanne what her definition would be and she said that it's "out of Riverside". When I got to me dentist's office, they said that they have never had a pharmacy call them about this kind of ibuprofen. NEVER. is it really so unusual to have a dentist in Cerritos and live in Riverside?? I've been with them for a long time and I like the service so why did Zuly choose to give me a hard time. read more

This pharmacy is one of the best I have ever used. Being diabetic for nearly 20 years I fill prescriptions a lot. The staff is very friendly, quick and helpful. read more

Always get my prescriptions in and filled in a decent time! I appreciate that staff always answering all my questions, thank you for your kindness and friendliness. You all make a great team! read more

I dislike this cvs cause of their false advertisement. They got a display sign saying buy 2 Arizona tea for 1 dollar but they charged me 1.29 each, called them up on it and they said the price sale was for the bottle one. Really? The damn sign was displayed right under the cans. read more

I would've put in a zero starbecause every time I go there I wait they only have two staff when is taking the phone order and the other one is taking the ground order they always have Lane waiting and on top of that they talk too much they even they even remodeled the CVS pharmacy counter and they still don't have enough staff to help out the patients they have to wait more than 30 minutes just to get to the counter. I came out of the hospital I did a surgery I went in to pick up pain medication they had my wife waiting for us almost 25 minutes and then I called they put me on hold for another 10 minutes they told my wife that I exceeded the medication that I never took how is that the pharmacist call to say that I exceeded that medication if the doctor give them the prescription they should follow doctor's order again I never had that medication before and I'm waiting in car in pain while this is going so please go get your meds someplace else to get your medication fast. there is a Ralph's that has a pharmacy and there's a Walgreen. If I could reach the people die works at the pharmacy I would also give them a zero rating end it follows Shannon and her Mercedes the worst customer service ever. As soon as I get some strength I am going to change my pharmacist. read more