After a 3AM emergency, needed to get some OTC medicines. Arrived and store was empty of people. I…read morecan't ever remember a CVS that was this clean and stocked. The three employees working were absolutely fantastic! So helpful and caring. The pharmacist on duty answered a question and helped me find the right OTC medication. All this at 4AM!!

there are a lot of subpar products. kept organized and in order. staff was nice and they have an…read moreiced tea in a glass bottle.

I called this pharmacy to ask a question about one of my prescriptions. Someone picked up, did not…read morespeak, and placed me on hold. After a while of listening to hold music, the phone rang again, and I was unceremoniously placed back on hold without anyone speaking to me. This happened 8 TIMES IN A ROW before someone finally came on the line. So basically, I sat on hold for 30 minutes just to ask a question that took 30 seconds to answer.

I'm not sure why this particular Walgreens is scored low on Yelp. I went around 9pm on a Saturday…read more It was pretty empty and everything was stocked. I was killing some time before meeting friends. So went through every aisle. It seemed very cleaned, stocked and the staff was friendly. One asked if I needed anything and I told them I just killing time. I had a great chat with my cashier because I ended up spending $100 on a time killing trip. I only gave them 4 stars because the re was customers in the front not wearing mask. That didn't bother me but the fact the sign says mandatory I would like for establishments to abide by that. The customers removed themselves after my harsh glare at them. They came back in with mask on. A pretty convenient Walgreens on 79.

The person who picked up the phone was very rude. She didn't even let me talked or gave me a chance…read morewhen i tried to explained my insurance and then just put me on hold. So rude. Very unprofessional. Horrible experienced.

Consistently under filled medications 3 times now. At this point I have to consider it an…read moreintentionally malicious act. I've literally counted in my car a medication that is once a day, and gotten 20 where it should've been 30. I had to go back in. I've tried to support this small, local business through these errors but I think anyone could understand that it's often impossible to get a refill before your meds are scheduled to run out this many times in a row, as your doctor will assume negative of you and your intentions. I will not be returning and do not recommend anyone go here.

Here's the full review, clean and final -- point 2 restored to full strength:…read more Exhausting is the only word for it. I understand prescriptions aren't every pharmacy's strength -- but at this point they'd be better off dropping the pharmacy counter entirely and running as a straight convenience store. Here's why, point by point: 1. They get the insurance wrong every single time. Every time. The charge comes back inflated, and when I catch it, the story is always that they "applied the discount program instead of my insurance." I've stopped treating it as a mistake. 2. I was shorted on a fill -- and billed for all of it. A four-week supply came up two weeks short. Two of the four weeks were missing from the bottle. When I raised it, the tech got flustered and fell back on "we have video of every fill and I handed you a bottle." She did hand me a bottle. It was half empty of what the label said was in it. They had no problem billing me for all four weeks. 3. There is no working inbound phone line. I know how that sounds. Try it yourself: (512) 452-7693. They don't answer -- they route you to voicemail and call back on their schedule, if at all. 4. The complaint process is a maze, by design. Staff will tell you the managing pharmacist is the top of the chain and every complaint must go through him -- via yet another voicemail box. A chain with roughly 9,200 locations is not run by one pharmacist in Round Rock. There is a District Leader for pharmacy. Corporate customer service will take a complaint directly, but only if you specifically ask them to bypass the store. Do it any other way and you get a callback from the very store you're complaining about. 5. The pattern points to management. Individually these are annoyances. Together they read as a location where incompetence is the norm and nobody above the counter is correcting it. Enough. Trust me or read the rest of the reviews -- the pattern's the same. Steer clear of this pharmacy unless you're just running in for chips and a drink.

This pharmacy is always clean and organized, plus the staff is very friendly. I always find what I…read moreneed! Please be respectful when staff are busy or dealing with a difficult situation

Two years ago I gave this location a 1. Since then I've had…read more3 surgeries and a lot of mental health changes, and am coming back to say - sometimes it's up to the customers to ensure communication is complete between doctors offices, insurance companies, and pharmacists. I see how hard these folks work around the holidays, and we all know insurance is the real problem with medical care - so I'm back to update my review and give thanks to the pharmacists at HEB who are doing their best to help people despite what I can only assume is an infiriating amount of red tape.

I know HEB has to make a profit, but I shouldn't have to check good rx every time I get a refill…read more The HEB price is always significantly higher, so I have to call and ask for the better price or transfer everything to another pharmacy. Many employees argue with me and tell me I paid $$ previously, so that is the price (even when it's a different dose/amount). Gaslighting customers is not a good look. Sometimes I get nice employees who are happy to help, wish there were more. Makes me furious to think about how many people don't know they price gouge, or that they can get a better price.

I am leaving this feedback specifically for a helpful and wonderful customer service demonstrated…read moreby an employee called Davila. I came in contact with other representatives in the store, who were unfortunately not willing to go the extra mile. Davila not only was helpful but was caring! Thank you!

I stood at the counter directly in front of a pharmacy employee for 10 minutes without them even…read moregreeting me or knowledgeIng me. When I asked if I was at the correct window she rudely answered by saying she will be with me in a minute. Waited another five and decided this wasn't worth my time. Worst customer service an incredibly rude staff. Do not go here unless you got a lot of time to waste. By the way, went to H-E-B across the street. Got what I needed for significantly lower price. Walgreens 4081 N Mays St, Round Rock, TX 78665. 2:30 pm 10/20

Came here for Amazon drop off for ups! Walk in walk out in a minute! Love it! Will come around if…read moreI'm near.

I came here to look for hair tint, after not being able to find it at other stores. They have a…read morewonderful assortment of hair tint and I found exactly what I was looking for! The store is very clean and organized. There is a sign above each row that gives a good synopsis of what the row contains; I do believe it is more descriptive than most stores. It made shopping easy. They also had a discount shelf in front that looked promising and they had a lot of seasonal items and, as seen on TV items I like this CVS, I will be back.

It has been weeks, WEEKS, since my drs office sent a…read moreprescription that had already been paid for to your pharmacy. I've been asked to pay again for this medication 3 TIMES and I still have no medication! I've called twice and each person I've talked to has told me it's another week bc of testing. The first person said he "saw my bin with medication in it and was putting it on the top" then the next person Intalked to said they "no longer had my medication in its correct dosage" and someone would call me back TODAY with instructions. (No call back). So someone went into a bin with my name on it and took the paid for medication to use for someone else because they had a "lot of orders"?! How is that okay? Is this place a scam? What if this was a senior or anyone urgently needing their medication and they are asked to pay again for the medication, that is already paid for, each time they call? How is this good practice?

I order a GLP-1 drug from Grand Avenue for several months after they were recommended by my nephew…read moreand the service was perfect. I would renew my prescription and would receive the invoice and when it was paid I receive the shipping information. Within two days I would receive my refill. Then the servise completely fell apart. After long waits on hold I finally got to talk to a person who assured me that they had been through some growing issues but they had been resolved. My last refill was confirmed eight days ago and I haven't even received the invoice. Obviously I am completely out and searching another compounding pharmacy.