The pharmacy consultants are great, helpful and knowledgeable. But the store was clearly short-staffed. Only one person at the cashier, long checkout line, and it took forever for someone to open the locked shelves. The wait made the whole visit frustrating. read more

CVS Pharmacy - Drugstores Near Me - SANTA MONICA, California

I'm writing to give my compliments and kudos to your extraordinary employee named Lysette. She went beyond the call of duty to offer me excellent customer service on Saturday 11/29. I end up leaving without my purchase and didn't remember that I forgot it until Sunday night 11/30. I went there Sunday night but the male employee on duty said he did not see it. I went back again today Monday 12/1 and luckily ran into Lysette. She had been holding my package for me!! I am beyond grateful for her extraordinary customer service! Thanks a million Lysette read more

I literally have only used this review system 3 times. You have to really really piss me off to put a complaint. CVSs new "AI" voice prompt (and removed touch tone phone) is so amazingly bad and slow. It cannot understand basic fluent English from the very city the person is from. And you cannot even give it voice commands until the very slow AI finishes speaking. On top of that it is trying to force me to get yet another app for my data for yet again and another stupid login. I will stop using CVS is if this continues more than a month. That's how crappy it's AI and app are read more

I live very close to this pharmacy and I haven't convinced myself to go elsewhere. Through the years they have had some excellent managers. MarJan was one. Anthony was also very good, but there only for a few months. And there was an excellent manager about 5 years ago who went on maternity. Someone said they are understaffed. That would make any pharmacy less than stellar. It's really in corporate for paying a small group when the pharmacy needs one or two more people, at least. Something happened today that bothered me. I went to pickup a 20 mg drug I have taken for several years. The manager handed me a 10 mg version , I told her the order should be 20 mg. She insisted was correct. Later I went back and a very nice man saw there was an order for 10 and an order for 20. Mistakes happen when a pharmacy is understaffed and dealing with intense pressure. read more

An old and no Windows store with narrow aisles; dark underground parking lot a bit eerie if you're alone... that said, I had good service for my vaccination appointment and was able to find and buy the few items I need quickly. The underground parking was shared with BevMo next door so it's convenient if you want to get some liquors at the same time. read more

CVS Pharmacy - Inside - Drugstores Near Me - SANTA MONICA, California

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Always strange customers in here, but it is the neighborhood. Not an attractive store, but pleasant quiet atmosphere. They have free underground parking. Usually only 1 register open so you have to wait. It's in Santa Monica so the Sales Tax rate is 10.25%. read more

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I came here to pick up medication. They had it, they gave it to me, and that was pretty much what I expected them to do. I see a lot of reviews for this location that are less than stellar, and I think they are being unfair and are possibly expecting too much from a CVS pharmacy. Do they have the best customer service? No, not buy a longshot, but that's why people should go to Nordstrom if that is what they are looking for. If, however, you are just looking to buy some crappy Russell Stover candy to give someone that you don't really care that much about, or you need to pick up greeting cards, Epson salt, a blood pressure meter, a thermometer, or just some medication because you have the sniffles or allergies... This place more than suits those needs. So, haters, keep on hating but maybe do it some other place. read more

CVS provides passport-photo service ( they take passport photos). CVS staff who did it for me was courteous and pleasant. So this made it a less uncomfortable endeavor (that is, having one's picture taken). However the lighting was bad, so you will end up with a bad picture. But the result I'm sure is acceptable. Fee: $16.99 plus tax And about the store, it's a huge one. And there is a BevMo next door. Lots of parking. read more

This cvs for the most part has usually been bad!!!! There's only a few lady employees that have been there for a while & are helpful. I don't know they look like they're closing or going out of business no products on the shelf. They can't keep people there the ones that are there are useless . . The last time I was in there the cashier used my $10 coupon didn't even ask me if I wanted to use it you're supposed to ask first !!!!! What if I was buying for my job or someone else like what the heck!!!!! So annoyed read more

Gabriel at the front register is outstanding!!! He helped me find the products I was looking for and was so friendly and knowledgeable. He should be recognized and given a bonus for his stellar representation of CVS. read more

Absolutely every time I come here to get my medicine I am treated like a piece of crap. Elias is the coldest. Everyone here is so rude and dismissive and bitter. I am new to the pharmacy life as I have just now had my first complications with my health at 47. People come here that are sick and needing care, and they do not need to be treated horrid and dismissive like Elias has repeatedly. We are all not pharmacist, so please take a little time and actually care for those coming to you for their medication's. Shame on you, Elias. read more

I have bad timing and every time I show up they're closed. Sunday afternoon? Closed. During my work break during the week? Closed. It's extremely frustrating to sit in Wilshire Blvd traffic at rush hour, so I rarely go then. I get constant texts about how I have to pick up my prescription. But every time I can go they're closed. It's like living in Spain. CVS should just completely embrace the unavailability and open from 10 to 2, and then open again at 5pm and close at 8pm. The 30 minute lunch break they give their employees is kind of useless. I hear people behind the shutters working and filling orders. Why don't they just have someone man the pickups during that 30 minutes also? Weird. Oh well. Hopefully I can find another day to drive for 30 minutes to go 1.2 miles in this traffic neighborhood to pick up my prescription they keep threatening to reshelve.​​ read more

Do not believe any of these negative reviews for this CVS. Both the front cashiers and pharmacy have been nothing but exceptional. I recently moved to the Santa Monica area and have tried several CVS in the area. Long lines and rude service at all except this CVS. My first experience was at the Santa Monica Blvd. CVS. What horrible experience. Long lines and rude customer service. I have never had more than one customer in front of me here in line. I have even seen an employee work two registerers to make sure you did not have to wait. WOW. These guys are the best. Managers, staff and customers here have al welcomed me into the area. Easy underground parking. In & out in minutes. Feels like a small town CVS. Thanks Wilshire CVS for welcoming me to Santa Monica. read more

they sell fraudulent apple gift cards, are fully aware of this, and do nothing about it. i've bought three gift cards from them, and not a single one worked without contacting apple support. along with that, a majority of their gift cards are opened, fucked up, or tampered with in one way or another. after contacting apple, they've said that they get a lot of calls due to that specific CVS, which is crazy to me. secondly, staff is crazy unhelpful, I wanted to reprint a receipt from an hour previous, and they said no, and are making me go through corporate. it seems like they try to avoid accountability and responsibility by telling people they can't do anything and to call corporate, knowing that most people don't have the time for that. i'd recommend literally anywhere over here, even a 7-Eleven, that's how scuffed it is. read more

CVS Pharmacy has ruined many of my days but this location should not be grouped with the others. I have had the BEST interactions with the pharmacy staff here. If you call they answer quickly (unlike other locations where an hour wait on hold is common place). The lines progress quickly. I just got off the phone with someone who was not only kind but helped me in an efficient manner. There was also another gentleman & pharmacist who without provocation got me a coupon when I was paying for something out of pocket. read more

Attention CVS Corp Jose the cashier at this location is the best if the best ! Courteous/polite/deluged/efficient Modest You are so lucky have him in your company ! read more

This review is for the pharmacy. I came in to drop off prescription script for my dog since she suffered extreme anxiety from fireworks. I came in on Xmas eve. No line at the pharmacy but the pharmacist did not want to work so she told me they can't take paper script since the new law or something. And I came here to pick up the drug same way a year ago. I went home and asked my vet. Vet said she never heard of it and asked me to try another pharmacy. I went to the one on 26th street and was able to get my dog the drugs. Bottom line is pharmacist here doesn't want to work even thought it's during hour. Honestly just say you are closed if you don't want to work instead of making some bs excuse and having me run around. They go out of your way to be unhelpful read more

As I was being checked out by Robert I noticed he was on his phone first I was like you should probably hang up your line is growing !!!! He said his girlfriend comes first And everyone else had to wait. he messed up on the ladies order in front of me A guy came back in because he didn't takeoff the cap from the alcohol I'm like you know you need to pay attention he say no I don't my girlfriend comes first again I asked him his name He said Robert & they don't care . CVS has gone down and going down fast barely anything on the shelves all the help here it's not very helpful the managers in the back row hiding on her phone I asked her twice where something was she gave me the wrong aisle number . I know we're all going through a little something but when you have things happen back to back on the same shopping experience it's like OK come on to get it together. read more

I understand that it must be stressful to work in a pharmacy, let alone in the city, but I don't feel like that's an excuse to provide poor service. I went to drop off my prescription recently and said I would wait for it. I was told 10 minutes. I wandered around the store for 45 solid minutes and was never called. I went back up to the window and my prescription was ready -- no one had called me. No one apologized either when I said I had been waiting. Maybe it was a mistake, or maybe there's no intercom, but regardless, they need to change. Also there is no waiting area or place to sit in the pharmacy -- what are the elderly or disabled supposed to do? I emailed corporate. I hope this pharmacy changes its ways. read more

Prescription put in at 11am and i called they at 5pm for a status. Response was it will not be able to fill due to stock issues and there was not communication. They are transferring prescriptions to another cvs with stock, but by no means any help from cvs pharmacy. read more

Would put 0 if I could. Wouldn't refill a prescription because they were closing in 45 minutes..... lazy lazy !!

Went in to get Allegra, asked the cashier who was the big guy with big holes in his ears standing next to the entrance where can I find Allegra. He was too busy texting on his phone to look up and answer. So disrespectful. I didn't bother to wait for him. read more

This is unfortunately the most inefficient pharmacy I've been to. Every time I've come here (more than a dozen times) there is an error. I never get out of here in under 20 min even for a refill that's supposed to be ready. There is another CVS nearby that always gets it right. I'm not sure why there is a difference. The pharmacy team is generally friendly, but the slowness is routinely frustrating. read more

For the love of God, please pressure wash your parking structure! Filth is the only way to explain it. You need to get on that. The men's room wasn't much better. I said a little prayer for my shoes because after walking around this place, we have to put them to rest. So why the two stars? Because they have a good variety of stuff for the people who brave this place. read more

CVS Pharmacy - Disgusting. You have to walk through this puke on the in. - Drugstores Near Me - SANTA MONICA, California

This is the worst pharmacy I've ever been to. Absolutely no customer service. There are so many of my meds that are not covered on my insurance, and they will not look for alternatives for me. I dropped off a prescription this morning to come back and pick up. An hour and a half later, I'm back and still have to wait 15 minutes. I'm forced to use them by my insurance, which I'm changing at the first of the year. Then I can go back to my FULL service PHARMICA on Montana ave. Real service. read more

I am very upset the yelp page does say the pharmacy and cvs close at 10pm. Living here I knew it is usually 9am so rushed here being sick as well to get my prescription . I arrived at 8:47 and the doors were locked. These antibiotics were extremely needed. During this time you should stay open until it says you are closed read more

This review is for CVS pharmacy. Specifically for Marjan the pharmacist. I was in a pinch and needed my medication immediately and she offered to transfer the prescription. She is very nice and I didn't even have to ask. I can tell she is a very caring and understanding pharmacist. Thank you Marjan. read more

After shopping there for years, I will never darken their door again. I was asked to leave my backpack at the front door by the new manager. He has personally waited on me several times and knows who I am. I resent the implication for a store that I (used to) spend $50 plus dollars a month in. No wonder they have such back reviews!!! I would like to see them closed and the managers unemployed and struggling for their insolence. read more

Do not buy gift cards from this stupid store. They do not refund your money they don't activate the card and the customer service is absolutely horrible. I will never shop at CVS at 3202 Wilshire Blvd. again in my life thank you for the terrible horrible horrible customer service thank you very much NOT!!! Go 100 yards over to Bristol Farm WAYYYYY BETTER customer service!!!!! read more

I come to this location because it's down the street but honestly not the best. It is highly understaffed and when I need help it's hard to find a single person to assist me. The photo section is NEVER staffed and always makes you wait. And the pharmacy has frequently not had basic medications I need, forcing me to make a stop at another CVS. If it's convenient, come here, but otherwise don't go out of your way! read more

CVS Pharmacy - Candy - Drugstores Near Me - SANTA MONICA, California

Always have good customer service at this branch. But I have to give it up to Gilbert. While I was there he helped me and another customer out with very specific problems and he was kind and courteous the entire time. Seemed like he was holding down the entire place by himself too. Excellent customer service!! read more

Deodorant failed me or did I just forget to use it at 5:00AM that morning? Quite possibly the later if the caffeine hadn't kicked in. Anyway, I detoured from my BevMo run to focus on not offending my next client. I've never seen so many brands, scents, of body odor care in my life, like an entire aisle and that was just the girlie stuff. Now I'm allergic to most fragrance so I had to uncap and sniff a few before I found the closest to "unscented" available. Seems no one makes "unscented" anymore. Although, security cameras no doubt surveilled this activity, I wasn't stopped. Selection made, I was in and out to the parking lot to discretely apply product lickety-split, then shop at BevMo. Gentle reminder, 'tis the season, flu season that is, and there's no waiting for high-dose flu shots here. Also, Minute Clinic can advise on other insurance covered pertinent immunizations for you and your family. Free parking. Enter lot shared with BevMo off Wilshire and Franklin or grab a meter. read more

Worst CVS I've ever been in. Old and funky and poor selection. Ollllld elevator, bad underground pkg

The best reason to come here is because it's right next to the temple, errr BevMo. In fact this store was sliced in two and the other half is now BevMo. I come here for two reasons, to get my perscription refiled and to price compare/catch a sale. BevMo has the great selection but is pretty skimpy on sales. CVS has only a very limited selection but you can catch some good stuff on sale. The front doors to the two places are right next to each other so it's easy to make comparisons on libations. As to the rest of the store it's on the small side for a CVS; it was cut in two after all. The staff is pretty friendly at the parmacy counter and even the checkers are nice. But other than the BevMo comparison you would only come here if you live really close by; there seems to be a CVS on almost every corner these days and most seem to be a bit bigger than this one. Great underground parking with a choice of stairs or an elevator to the front door. Parking is so important in WLA/Santa Monica. read more

Compared to other convenience stores in this area, I think this one is pretty good. There is an enclosed parking lot downstairs where you can always get a spot, plus a few spots out front. It's got a BevMo right across the hall as well so you can kill two birds with one stone. The stock is pretty typical of any Walgreens/CVS/RiteAid, and the staff is actually really friendly and nice (which is NOT typical of stores in this area...ie-Ralphs/Pavilions.) It's really convenient for me, because in this area, for a quick stop the choices are Ralph's (parking lot from hell and employees who hate their jobs), or the other CVS up the road with another difficult parking lot. The CVS is really convenient compared to the other options. Note: They will charge you for a bag if you want one and don't bring one or your own, or you don't have to take your things in a bag if you don't want (as with anywhere else in SM right now, but I personally tend to forget which places give bags for free and which charge.) Update: Lately they are really unorganized. Seems like they are always having system issues, or not enough staff causing loooong lines. The cashiers don't bother to maintain a uniform line in one direction so I see people getting cut in front of and taking advantage of a lot (not me! I'll call you out cutters!) I am willing to go the extra distance to shop elsewhere now that it's become difficult to get in and out of here. read more

CVS sent out a coupon to be downloaded on our card or printed to be redeemed in the store. CVS soft ware would not let us down load or print after we sent the coupon to our card. We called the store and talked to mgrs. Bonnie and Lupe . They gave us an 800 number to call but they were closed and will not open until Monday and the coupon will be out of date on Monday. I explained that I could bring in a picture of the coupon on my phone, but you have to have a paper copy, there goes a another tree. Terrible customer service !!!!!!!!!!!!!!! stevan read more

It's your standard CVS but access is a bit tough on street and is paid. There is a parking structure before the blue arch on a street called Franklin. Be sure not to pass it. Traffic can be somewhat heavy during peak hours of course because you are in Santa Monica on Wilshire. read more

CVS Pharmacy - You can also access parking near the garden center through a little alley and you make a right. Parking garage entrance. - Drugstores Near Me - SANTA MONICA, California

I hate leaving bad reviews but the customer service here is ridiculous rude. I will NEVER go back to this store. The guy kept asking me to apply for a card while I told him I had one. Then said it didn't come up when I told him to bring it up again he said I shouldn't have multiple numbers it was the same number. We all have bad days, keep that at home. read more

My negative review is only for the pharmacy. The pharmacists are overworked and rude. There is one helpful and courteous pharmacist named Hannah. Chris is rude and snarky. I called on the phone to inquire about a prescription and when describing it she said 'that isn't the name of the rx'. I repeated yes I spelled it out for you and repeated the rx name. She is condescending and rude and a bit incompetent. My fruit loop fairy queen MD has terrible penmanship like most doctors and so the pharmacists could not dispense the prescription. Fair enough. However the third rx also had no description or dosage rendering them unable to dispense that as well yet they only asked for clarification for the first prescription. What does this do for me? Nothing but waste my time. Being met with a snippy attitude is also underwhelming. Do your f-cking job and look at the whole prescription. This location is sad and pathetic, the only plus is that there is a BevMo next door. I should have gone to the 24 hr CVS in Santa Monica. Sigh. read more

I want to commend this store for excellent customer service today. Every store clerk asked me if I needed help or assistance. One of the cosmetic employees helped with finding a particular product and walked me over to where it was located instead of pointing where to go! Exemplary service this afternoon, I felt like a valued customer! Keep up the good work! read more