Picture it: Late April 2026, Waltham, and I find myself an unwilling cog in the machine of consumer…read morebureaucracy. A maintenance drug that I cannot miss was on back order at my regular pharmacy and had been for close to 2 weeks with no accurate updates in sight and goal posts on the expected refill dates continually being moved. I was going to be out of luck, and out of pills, in a few days. Receiving no further help whatsoever from my regular pharmacy I was told to look elsewhere. Like it was a limited edition sneaker instead of life-saving medication. Thus began the second stage of this saga. One CVS I called did not have my medication in stock but did quite helpfully refer me to the CVS on Lexington Street which they explained did. After calling and leaving a message I decided to waste no further time and went in person late in the day to share my predicament. When I say rays of sunlight veritably lit up the pharmacy desk despite dusk fast approaching I am not exaggerating. A very special shout out to Omar, the pharmacist on call, who helped me from the moment I arrived in mild distress to the moment I left with my precious cargo in tow. Despite what I'm sure was a hectic day for him as well, he took the time to listen to me, immediately confirmed that the medication was in stock and offered several solutions to getting the prescription transferred over so that I could have my meds by no later than the next day. He was kind, patient, professional and invested in my well-being as a patient. The entire team working that night was a study in caring and professionalism honestly. After a very worrying day which began with my concerns being ignored or downplayed, thanks to Omar and the team at the CVS on Lexington Street I have the meds I need and some small faith in humanity restored. So thank you again!

Consistently horrible service . Always understaffed , rushed and a mess . Drive thru is torture ,…read morebut so is walking up to the counter , or calling them. Generally staffed by a single overworked pharmacist and a bunch of techs , they must pay horribly , they all seem miserable and some of them are quite difficult to understand or explain things to, speaking in defeated mumbles and dejected exhaustion. They can't even seem to hire enough staff to stay open during lunch. They should close this mess of a pharmacy, it's a customer service embarrassment. Good luck

Watch City Pharmacy is very nice and the people they are wonderful. The only problem I've had is…read morethey don't tell you that their medical equipment is not returnable if there's a problem. I am now stuck with a very expensive walker that I can't use and no one ever told me that I wouldn't be able to do anything. If this problem came up it was just bought two weeks ago. I think that's a shame.

Amazing service and wonderful kind owners! Can't say enough about how high a bar Watch City sets…read morefor attention to detail and listening to their customer's needs. Thank you!!!

Staff here is great, always super helpful. Given this is a pharmacy for fertility medications,…read morecustomers may not always be in the best spirits or eh, hem mood. Luckily the staff is always super nice and overall seem to go the extra mile. On one occasion they provided same day delivery for the medications, which is amazing considering the traffic in Boston. They videos they have are also more helpful than some of the others I have seen. I have also had to speak with an on call nurse, after 8pm, for a question and she called back and was super cheerful. Its great to have a supportive staff when you have to deal with these kind of issues. Great job!

Absolutely no issues here. First off plenty of parking. This was the closest Walgreens to my hotel…read more It was very clean and tidy inside. I got a bunch of drinks and love that they have the Gatorade Water. Can't get that out in Cali for some reason. The prices were great and the cashier was very nice. No lines or waiting. 5 Stars all the way!

This pharmacy is the absolute worst. They are understaffed and highly disorganized. You wait to…read morespeak to someone and when you do they are not helpful and never take responsibility. On several occasions prescriptions have been delayed and then several days later, when asked when they will be available, they have forgotten to order the medication. Do not go here. Choose any other pharmacy.

Hannaford's is one of the best markets in all of the greater Boston area! I was motivated to write…read morethis positive review as someone from the bakery department, Juliana, was so kind as to help me today in writing a birthday cake wishes in frosting. Though I bought the cake yesterday, I was able to come in today and have her write on the cake. Besides the bakery department being top-notch, Hannaford's has the most fresh fish I've seen in three states! Try the Atlantic salmon; it is brought in fresh every day! It is so good/so fresh, you can eat it raw (which I do). This Hannaford is a vital part of the Waltham community. We are all so thankful to have this outstanding high-quality supermarket in our town.

If you're looking for a supermarket with good service, just stay far far away from this one! I…read morebought one of their gift cards here, and it didn't work at all. The cashier told me just come back to them if it didn't work. But when I actually went back, they said they can't do refunds and told me to contact the customer service to see if they could help me out. On top of that, whenever I had an issue with a product I bought from this store, they just dodge all responsibility and make customers deal with the problems by themselves. What's even worse, they told me to come back to them if the gift card didn't work, but when I showed up asking for help, they couldn't do anything for me! They straight up lied to me about the gift card refund policy. They didn't even apologize once for this whole mess! They have zero respect and zero honesty to me!

The front part of the store is alway organized and stocked (if something is missing and on sale ask…read morefor a rain check, they are happy to accommodate). Dennis, the manager is great! He's has also hired some amazing people, who are always ready to help, if you can't find what something. I will mention the pharmacy can be slightly frustrating at times, as that they are ALWAYS busy, but they do get the job done! Sometimes it's better to just go into the store and wait for them.

I enjoyed my visit. Though some staff acted like it was a bother to ask for help, majority of the…read morestaff i have met so far were nice and helpful

Do not get vaccines here. This pharmacy is run by the weirdest, most unprofessional people. They…read morefirst denied me the COVID vaccine even though I am eligible. Then, when we got the shots, my kids were nervous and the pharmacist was a douche telling them to toughen up. Then he said after our 5 minutes in there, this is going to be a long day if I have to do this. Like what are you even referring to? And he didn't wear gloves.

Updating my 2021 review because this location has really stepped up the customer service over the…read morepast year, most recently with an amazing guy named Hector who was at the register last week and was so friendly. He also informed me that I had Walgreens rewards, and how many I could use on my purchase. THAT right there is amazing because I can't figure out their rewards program and the $ amounts that are eligible for redemption (it can be some $$ amounts, but not others??). Wherever Hector was before, thankfully he is here now!

I ended up not needing compounding thankfully, but when I called to inquire about a medication they…read morewere extremely nice and pleasant and very helpful explaining what my options were. Will definitely use them in the future if I need any compounding !

I have been a customer of Johnson's for years and have never been disappointed. Gary is fantastic…read moreand super helpful as are the rest of the staff. They have excellent lectures and products

Responsive to their customers. Ready to help and answers phone calls. Delivery service is…read moreexcellent. They are the best .

Has a neighborhood non corporate feel. People are very nice. Occasionally they don't have something…read morein stock but they always special order. But they do have LOTS OF stuff!

This CVS is convenient for local Watertown residents! Parking is in the back…read more It is open for 24 hours, except that you have to use the "back" entrance between 9 PM and 7 AM. It is often well stocked. If you need photo support, you often have to wait for the employees to come by for assistance.

The new displays making pharmacy customers enter their information before they can get your…read moreprescription is terrible. Takes some time to enter everything, many times the screen does not record your touch entry, some older people find it confusing. Pharmacist used to find you instantly with name and dob. Why the stupid touchscreens? Truly a pain to use, especially when touchpad does not sense entry. Additionally, one has to touch a touchscreen used by untold number of people leaving germs to hop onto your finger. What a terrible idea. Referring to CVS in Belmont, Ma. Calling in continues to be terrible, no answers, have to leave message for eventual callback.