I recently received a survey to receive $10.00 in extra bucks. I filled out your survey & submitted it. I received an e-mail saying I was not eligible for the $10.00. What is this a scam & a sham? I will make sure everybody hears about this scam to get your info. I am reporting this to the better business bureau at once. As a member of the Boston Teacher's Union, I will send an e-mail out to warn members about this scam, to get your info without the customer getting the $10.00 extra bucks. How can you stoop this low? Also your parking at this store on Centre St is horrible. I never would think CVS would pull off such a scam. I completed the survey & wasted my time. I will certainly follow through on my threats. read more

Extremely disappointing service from this pharmacy, particularly the pharmacist. After speaking with others, it's clear this is a recurring issue. As a former employee, I know they had the means to assist but chose not to. Management needs to step up, but I won't be back to see if they do read more

They do not provide COVID vaccinations. My appointment got cancelled on a whim of the guy at the pharmacy. He said he did not like my paperwork, but looked more like he was on a power trip. I wonder how many COVID deaths are on his hands. read more

I used to go there regularly, now I find service is lacking. I asked the pharmacy about a vitamin, they had no idea what I was talking about! They should know about the human body and vitamins I should get! Cashiers are not friendly! At least at Isco I can get a discount on food at the supermarket and the staff is helpful. read more

Welp Yelpers, today is the day I start my search for a new pharmacy. I went in to have a prescription filled and the pharmacist tried to tell me it was to soon, was very rude, and wrong. J asked to speak with someone else after failing to convince her she she was not counting correctly (shouldn't it just say this in their system??). She kept saying I had picked up my med at 4p last time it was filled as if that changes which day it was, and kept counting off by a day. She mumbled sassily "I'll get someone else, but they're just going to tell you the same thing" as she walked away. The next pharmacist came over and I told him either my my math is off (which it wasn't) or they've shorted me...again, like they shorted me 3 pills months ago which I luckily caught when I got home and went back to have corrected. He started to give me a talking to about how I should have come back right away if I was shorted this time, and how they always double count prescriptions. I stopped him, saying this wasn't even the point and to please fill my script since it was eligible. Then, get this, he says, "I'll have it ready in 15 minutes". Wait...what? So now your saying I AM right, but aren't Saying That? Just pretending nothing just happened? I was baffled. I hadn't done or said anything wrong, Yet was treated like some sketchy suspicious lunatic, and then, without a word about any of it, just told to wait fifteen minutes for my medication. OKAY. So my med was then filled and the first pharmacist sent the guy working the drive through window to ring me up because...she was too proud? This is not the first time I've been treated poorly here, had extreme difficulty getting a script filled for no justifiable reason, or left feeling embarrassed, upset, etc. and so, I've had it. Anyone working in healthcare related fields should strive to keep customers at ease and grasp the concept of empathy. The goal should be to assist in a timely manner. Oh, and basic math skills are a plus! TLDR: Do yourself a favor and pick another pharmacy that treats customers like customers not criminals and isn't constantly behind or messing up scripts. read more

I am never filling a prescription here again. They don't provide any updates unless you ask, so if your meds are out of stock you just wait and wait. This has happened to me multiple times. They also botch photo orders on the regular. Find a different pharmacy. read more

I've always been very pleased with CVS located at Highpoint Village in Roslindale. Staff is very knowledgeable and polite. I have also had all of my Covid shots there, and they explain everything to you before administering anything. read more

The longest line I have ever waited in. People would wait ten minutes at the front of the line before even being greeted, while workers are listlessly ambling around. Considering the degrees and compensation required to be a pharmacist, I expect a bit of professionalism. read more

Employees are NOT kind or helpful! I got the impression they were miserable at work through quick interaction at checkout. Left items at register and walked out. read more

I have used this CVS pharmacy for a long time, and increasingly over these past few years, I have encountered nothing but unfriendliness, negative experiences, and a general lack of readiness to be helpful. I have had prescriptions for the same medications for years and years. About a year ago, for no apparent reason, I was informed by the pharmacy staff that they couldn't fill my prescription and I needed to call my health insurance provider. Which I did. They informed me that there should have been no problem filling my script, as my insurance was active. I then proceeded to call CVS back, who gave me the same song and dance. I then proceeded to play telephone tag with my health insurance providers, as they told me over and over - and over - again that there was no reason for this issue to be encountered. When I suggested that the pharmacist call my provider directly (cutting me out as the middleman, as I had talked to each respective party multiple times and was getting nowhere), they were reticent. After finally getting my script filled (roughly 20 phone calls later), I thought the issue was resolved. I was wrong. I encountered the same problem when I took my scripts there two months later. Exasperated, I asked for my prescriptions back and took them to Walgreen's, who filled it WITHIN TWO HOURS. No phone calls. No problems. No fuss. I will not using this pharmacy again, and I suggest to anyone who has prescriptions to fill: take them down the road to Walgreen's. read more

Pharmacy manager could use some empathy. Needed to pick up a prescription on a Sunday night that was already filled and just needed to be paid for when I discovered that the pharmacy closes before the rest of the store. Went directly to the prescription drive in and got in line behind someone being served. When they were finished it was 2 minutes late but the attendant refused to serve me and closed the window. Seriously? Is this how we treat people today? Really disappointed in the state of humanity. read more

I happen to really like this cvs , better than all of the others in fact ;) I like it for a few reasons! 1. It is right next to star market so if I dont meet all of my shopping needs here, I can hop on over there! 2. The parking... I always find a great spot! 3. The staff is Super Friendly :) 4. It is always neat, clean and stocked...They always have what I am looking for- If not, They find me something similar! I LOVE CVS IN GENERAL BUT THIS ONE IS CERTAINLY SOMETHING WITH A LITTLE "EXTRA" read more

It's one of the biggest CVS in the area They do have everything that you might need the only downside is the pharmacy is very busy and the wait time is always double than any other pharmacy but they do have a drive thru which makes it a little bit easier read more

The clerks here are nice here, even the occasional teenager who pretends to be looking for something for you is outwardly polite. The clerks at 1918 never judge me for buying condoms or cotton ponies. And there is fuzzy water in front. No American spirits but it doesn't matter cause i quit. CVS greeting cards used to mostly suck, well I'm a greeting card snob, but you can come up with the occasional gem if you hunt. Q-tips are in the baby aisle which I think is prejudiced towards non-breeders. Make-up is on the right. Oh and I remember the old days before CVSs sold chairs, ovens, and air conditioners or was that just before I was in the market for cheap, made-in-china, homegoods-- But what ever happened to kaboodles? These clear or funky tool kits for girls were all the rage in the 80s and 90s. Just because they are out of fashion doesn't mean they are out of practicality. I need something to store my over-the-counters and herbal remedies and I think a nice kaboodle would be just the ticket but I can't find one anywhere. If you have later night CVS needs there is another CVS down the block on Centre. near South Huntington open until 11- read more

For twenty years I've been filling Worker's Comp prescriptions at this locations. Not *once* in those twenty years have I been able ​to bring in a prescription (or drive one through, I won't go in anymor​e) and pick it up without a level of complication that is mind-boggling. Today's explanation was that *I* am supposed to mediate the process of pre-approval with the insurance company and inform CVS that approval was given. No. Not once not ever. Your job. I've gone here because my regular insurance makes it cheaper (supposedly) than Walgreens, but this was my last trip. And they plan to be a one-stop health service? Yikes. read more

Polite employees but computerized prescription does not work reliably. On multiple occasions prescription was not found despite being filled and confirmed on the CVS app. Major IT issues which need to be redolved. read more

Worst pharmacy ever! They never have medication in stock. They never get prescriptions filled when they say they will and the staff is ambivalent when you get peeved about it! Worst customer service ever. The line is always backed up. Save yourself the aggravation and go somewhere else where they value customer service. read more

Stay away from this CVS. Especially if you have someone in your family that needs medication refills frequently. Their pharmacist are very rude and disrispectful at this CVS location. read more

The older male clerk with white hair needs to learn customer service skills. He's rude and condescending. I'd rather go to the next Cvs down the street in Dedham. read more

This is my local pharmacy therefor I have all my prescriptions filled here. Most times I cant get through on the phone. I constantly get a busy signal. A lot of times when I go pick up a prescription they tell me they are out of stock and I have to wait an additional 3-4 days. I love staying local but I am really considering switching to Walgreens which is a few steps away from this CVS. read more

The pharmacy is painful-any time I have a prescription to be filled it takes forever! The employees either can't find it, put the wrong insurance through or don't know what's going on. The drive through is a joke-half the time it's closed. The employee try their best-my experience tells me it is corporate not providing adequate resources for the store. read more

The most disrespectful pharmacy experience. The pharmacist vehemently threatened to call the cops on my mother (who is a senior citizen!). This was after my mother, who dropped her prescription off 2 hours earlier, was told to wait an extra 50 minutes before anyone even asked for her name to look up her prescription! (As you can tell by other reviews, this pharmacy is KNOWN for having really slow service.) My mom complained about the slow service and was then threatened. When I went again to get the prescription, the pharmacist was threatening to call the cops on another customer. She seemed young and to be having a huge break down. (Which I can sympathize with) but her behavior, lack of professionalism, and straight up disrespect towards people is unacceptable. Please note, that any positive reviews of this CVS are old, (dated 2008,2011 etc.). The recent reviews are unanimous in the unsatisfying customer experience. read more

My first time in here and there's an old lady yelling at an inexperienced cocky employee with an attitude and an old woman beside him that hates her life. I went in here for two drinks and waited at least ten minutes cuz the older lady behind the counter was working with a woman who was returning all her items. By the time I was paying the woman also had an attitude when I gave her the money. I also used my dads CVS card and she seemed to have a problem with that too so never going to this one again read more

Stood for 30min waiting to pick up a rx to be told to start the line over at drop off bc they wouldn't update my insurance company. Unbelievable Save yourself a trip read more

I love this CVS. I need to refill prescriptions several times a month and the pharmacists know me well, know my prescriptions and make refills and pick up at the window very very easy. I am a physician and I find that the staff at the pharmacy are very knowledgeable.I find both the pharmacy staff and the other employees friendly and helpful, the store is always clean and I always find what I want. read more

This CVS is just fine. I don't know what people are complaining about. The pharmacy seems even more efficient than ever, they redid the layout, it's big, clean, open, and with lots of selection. I go to this CVS often and have not had any problems. read more

In line at the pharmacy on Saturday for about 40 minutes. Then was offered a flu shot meant for someone else. The pharmacist just started rattling off information and asked me to verify it. So the couple the shot was intended for and who had just arrived, jumped ahead. The pharmacist was surprised there were two people at that. Complete chaos. Finally, when it was my turn ... they did not have my prescription. Wegman's new pharmacy is looking good. Farewell chaos. Welcome, customer service. Followup: OK, change that to one star. Rudest phone call EVER to resolve the issue. They had the prescription. Just needed my insurance info updated but instead girl on Saturday just said, "We have no record of that prescription." Complete fail. read more

Worst pharmacy counter ever!! Slow and extremely rude! Other counters are much better! read more

Not that this place can get any worse but lets just throw the pharmacy in the mix of this place being the ultimate nightmare! So you call in a specialized prescription and trust that there are actual competent people working in the pharmacy. But wait, this is CVS so why not double check because you just never know who is behind that white counter! Just as I thought, THEY NEVER PUT IN THE ORDER AFTER ONE WEEK!! So a little complaining and you would think this would help?? Another week goes by and you call again to double check because now you know you are dealing with must I say idiots? Again, THEY NEVER PUT IN THE ORDER and now you ask to speak to a supervisor and find out all along the specialized prescription was not covered by insurance? Oh my, where was this information TWO WEEKS AGO??? So the fact remains, I have proven that incompetents work not only at the front of the store but at the back as well. Steer clear.... read more

Don't bother coming to the pharmacy here if you need your prescription in a timely manner. If they say it'll be ready in an hour plan on two. If they say two, plan on three. They have more people working than an average pharmacy yet they simply can't get anything done efficiently. read more

This place is terrible, consistently understaffed and some employees really have an attitude. Moving routine prescriptions from my old CVS on the South Shore took more time and effort than our furniture. If my insurance didn't require me to use CVS, I'd dump it in a heartbeat. Avoid if you can. read more

If you plan on doing anything else in addition to your pharmacy visit, AVOID this place at alll cost! It will easily take you 45 mins to pick up Advil and checkout. With a 65+year old checkout staff, this place is running at slower than post office pace. you're better off suffering through your symptoms than putting yourself through the agony... read more

I went to the doctor on May 1 and had a script called in. It was a new dosage and they had to call the insurance company to get an ok. It is now May 4, they haven't called the insurance. I just waited in line,to be told to come back in an hour. Maby it will be accepted, many not. My insurance company MADE me change pharmacys to CVS. This is not the first problem I have had with this place. I used to use Osco in Hyde Park. I got to know the pharmacists. They are the best. read more

I wish I could give this a better rating. The store does have all that I would need... however, the wait for a Rx at the pharmacy is daunting if not completely frustrating. I needed to pick up an emergency Rx recently, and after the doctor had called it in, I had to wait for over an hour. To me, that is unacceptable... I'm going to stay with Sullivans in Roslindale Square for my Rx needs. read more

This CVS looks nice and is very large with lots of products but both the pharmacy and the checkout are an absolute disaster. At the pharmacy I have had several bad experiences. Three times they have misplaced my son's prescription. Considering he is only 1.5 years old and has only ever received eye creams or oral antibiotics that is pretty ridiculous. This most recent mess up caused him to suffer with his ear infection for an extra day because they lost his prescription after his doctor's office had already closed. They said the prescription hadn't been sent, yet the next morning they admitted they did have it, but the system had somehow rejected it. Like I said, this supposed "system rejection" has happened almost EVERY time my son has had a prescription filled! At the checkout it is routine for there to be a line of 10+ people and the self-checkouts are almost always offline or broken. At face value it appears to be one of the nicest CVS stores. Inside however it is one of the worst. read more

The store is wonderful. Over the past year though, the pharmacy has routinely been making mistakes with prescriptions.

Since the new pharmacy manager took over, things have definitely taken a turn for the better. Error rates are down and staff morale is way up. Disregard my previous 1-star review, please. In addition, if I need something at the Library next door, seeing as how CVS doesn't care who parks in their lot, I can just park and walk right over. Plus, of course, when we get the obligatory nor'easter, they have pharmacy drive-thru, which is VERY comvienient. read more

I always try and shop locally. Today was the last time I will be a customer of the Walgreens on center street in West Roxbury shopping there for 14 years. There is little to no staff in the store . Today I was in the store lines at the checkout were very long only one cashier open . The gentleman behind me commented that it is always like this long lines one cashier. Another cashier came along and I mentioned the situation to him also mentioning that CVS always has cashiers and self checkout his response was Walgreen had better deals. I left the store with my purchases . I realized that I had forgotten toothpaste. Put my purchase in the car returned to the store pick up the toothpaste and arrived at checkout .... one cashier because the other cashier was helping another customer find something in the store. I left the toothpaste at the front of the store... It shouldn't be so hard for customers to pay for their purchases . read more

RUDEST PEOPLE EVER. I just came from a doctors visit in which there was a bit of confusion on the doctor's behalf, and the woman behind the counter took it out on me. I refuse to call her a pharmacist because she was incredibly rude, gave me a scoff and an eye roll when I explained the situation and treated me like I was wasting her time. Furthermore, she was very harsh and brash when speaking with me, yet when she called my doctors office to clear up the mistake, she was the sweetest, nicest, most cordial human being possible. And of course as soon as she's off the phone, she went back to being the wicked witch of the west. I'll be removing my prescriptions from CVS permanently, and this is my first encounter with the pharmacy specifically. The CVS itself is fine - if you aren't trying to get your prescription filled. read more

The pharmacy at this CVS location is the best location. I have had the most professional experience with their staff. Today I had a confusion with one of my prescriptions. One of the pharmacy reps contacted my Dr and sorted out the confusion. I have very little wait time as well. read more