I highly recommend the pharmacy at the Walgreens Van Aken store. The pharmacist, Alex, is…read morededicated, knowledgeable, courteous and friendly. Every assistant who works in the pharmacy is cheerful, courteous, helpful. They treat you like family.---Bill Leahy

This store is consistently dirty, rundown, and generally trashy. The shelves are half empty…read more Anything that you want is behind lock and key and you need to wait forever for an attendant. Though it is located in a very nice neighborhood, the store is a disaster. It should either be extensively renovated or closed. I drive a couple of miles out of the way just to avoid going there.

This CVS is located at the intersection of Cedar and South Green Road making it a pretty busy…read morelocation. There are two other CVS stores on Cedar Road. I have been visiting this store for years, and always genuinely get surprised about the poor customer experience. Layout: The store is generally organized like other CVS locations. Some exceptions include eye solution and other medicines that live in a corner by the pharmacy. The store is not very clean most days. Inventory: The inventory levels just depend. I usually shop for medical supplies, allergy, and cold medications. I almost always have great trouble finding the basics like Benadryl or Tylenol. Large percentage of the inventory is locked and there is no one to ask for assistance. Pharmacy/Minute Clinic: The service is very dismissive, uncaring, and with no sense of urgency. This is true for both pharmacy and minute clinic, but is really bad at the pharmacy. I heard complaints in line about medications not being available, wrong/generic medications provided, and wait time. I always witness and experience problems. Personally, I enjoy no part of pharmacy interactions. I never feel like I can ask questions, staff and pharmacists just walk away mid-conversation. I almost always have a problem with refill dates or additional questions/approvals to the doctor. Wait times are long even without the line. Frequently it's suggested that I return hours or days later for medications to be filled. Most of the staff is not friendly. Check-in tablet doesn't work as expected. Staff never picks up the phone. At lunchtime, the drive thru window just closes without regard about lines. There is no patient care, collaboration, or prioritization. It always takes considerable amount of time to resolve any pharmacy issues or have routine medications filled Service: The store service is non-existent. There is rarely anyone working at checkout. Most customers go to self-checkout, experience issues with the checkout machines, and wait. Asking someone a question on the store floor is not very welcome. Simply said, the store is mismanaged. The Good: The store now has Fuel and Go stand for quick and healthy snacks. It's a convenient way to find something quickly especially en route to work or on a road trip. Cute fall decor! Parking Lot: Large parking lot is available with access from Cedar Rd and South Green Rd. Exercise caution as both street tend to have traffic. It's not always easy to get in and out of the parking lot. Overall, I don't recommend this store. The service here is extremely poor and self-serve is your best option. Expect to wait everywhere - pharmacy, minute clinic, and store. Personally, I'm looking for alternative locations because of consistent lack of customer focus.

I was just at this CVS trying to drop off a package for UPS. The front desk lady initiated a very…read morelong conversation with the customer in front of me while I was waiting in line. That customer turned out to be a mechanic. She then told me that her scanner had signed out and she could not accept the packages. It turns out that it would have just taken some time for her to sign in. She did not want to do that. Why? Because she wanted to get her car checked out by the mechanic, there and then. The worker LEFT the cashier stand in front of me and went to the parking lot. to get her car checked by the mechanic. Unbelievable.

Left a review similar two years ago and NOTHING has changed!!!!!! Go to ANY other pharmacy except…read morethis one. Workers are miserable and take it out on others for simply asking questions or trying to purchase items when there is no one at the counters. If you dislike your job that much, you should work somewhere else. No need to be disrespectful. Wish I got the workers name, but this occurred around 20 minutes ago and it was an older woman who decided to work the register after she realized there were people waiting. Raised her voice and started to yell for no reason. You should not be in a customer service position.

I have been a CVS customer all of my adult life. I get all of my prescriptions filled at this…read morelocation and do lot of shopping there. I have been treated very badly by one of the pharmacists many times. She always snaps at me and other customers. I am tired of being spoken to in a such a rude, brusque manner. The next time I go there to pick up a prescription if she is working I will go home an come back another day when she is not there. I will go elsewhere this year for my flu and Covid shots because of her. Not the pharmacy techs, this is one of the Pharmacists.

The worst. You could…read moredie waiting on help or adequate prescription service from these folks. A nightmare!

High prices, and the service is adequate…read more Wide selection of items, and I always go in with a coupon. Private parking lot in the back if all the street parking is taken up

I understand the pharmacy isn't open 24-hours, nor do I expect it to be and I fully agree you need…read moreto shut down for lunch. But how about on your outgoing message instead of just saying the pharmacy is closed give the open hours? i couldn't even ask that without giving my date of birth. You need to fix this with corporate. I'll probably change my rating, say I can figure out when i can pick up my prescription.

I will say, other than what I'm about to write I am very happy with this place, and maybe it's just…read morethe old and crotchety man I have turned into that is making me write this. I am, unfortunately, on a good number of prescriptions. My wife usually picks them up for me, but as she's busy today and I'm heading out of town early tomorrow, I went to pick up my medications. It should be noted that I used to go to a neighboring pharmacy, but due to a change in my insurance, I go to Walgreens exclusively now, as directed by the company. Whenever I'd get a text from the old pharmacy saying something is due for a pick up, they'd explicitly say that they'd be closed between x and x time for lunch. Always. Walgreens doesn't include this in their texts to me, so I assumed (my mistake) that they most not close the pharmacy for any lunch period. I walked in and saw that every window was shuttered (there are about four or five, but in a basic "same" area) stating that "there is no pharmacist on duty, and state law prohibits prescriptions to be filled without one present". That was (basically) it. Same message on the outside drive up window. So, I figured that they were shuttered for the day due to having no pharmacist on duty at all. I then went on with my day and got a text saying another script was ready about forty minutes after leaving the store. Then the light went off over my head. They were, obviously, just closed for lunch break. If that had been expressed on the sign, I'd have waited the five minutes until two o'clock when they re opened after the lunch break instead of just leaving. Now, unless I go back out in rush hour traffic, I'll have to postpone my departure time until later tomorrow morning. LOL. YES, I'm just an old guy complaining, but simple different verbiage in the message, as in "we are closed between one thirty and two for lunch" would have helped other than the one that was ambiguous to the point where it suggested there was no pharmacist on duty all day. Sorry about the rant, but to me, it's just simplifying things.

I'm a frequent shopper here and I adore the staff. Everyone is always very friendly and helpful…read more But I have to give a special shout out to Sal for being THE BEST pharmacist of all time. Dude does good work for the customers that fill their prescriptions there. He saved me over $100 when I had to pay cash because I was in a probation period at my new job and was without insurance. I love the rest of the pharmacy staff, too. Keep up the good work :)

Pharmacy is terrible (with the exception of the pharmacist who genuinely seems interested in…read moreanswering questions and making sure you don't have any meds that will kill you if you take them together). The rest of the pharmacy staff is unhelpful, unfriendly and generally angry that they have to interact with anyone. A question will get you pursed lips and an eye roll. Ask for information or to repeat meds and it's the end of the world. No hello. No - how can I help? I may get the occasional- yeah? When they get to the drive thru window but that's on an off day. I hate going here. They are mean and genuinely angry that they have to do their job.

This place is outstanding. The staff is knowledgeable and very friendly. They compound medicine…read morefor animals and use a variety of flavors. My cats are very picky but they didn't mind the flavors they used. This place IS expensive...just a heads up...what one pharmacy quotes me for the same compound was $45 and Silsby quoted me $165. Wtf? I ordered refills through this web site...uber convenient. This place is in a really cute, old Tudor building. Bring your quarters...you can't park within a 1/2 mile of this place without encountering a parking meter. Welcome to Cleveland Heights, right?

This pharmacy has employees with no empathy or kindness. They claim things that are not true…read more They never answer the phone nor do they call back.

The staff here is beyond amazing. They worked with me to help me out with new medicines. They never…read moretried to rush me off the phone and made sure every question was answered. They worked side by side with me through the beginning stages until I figured everything out. They are located on the left side of the building. Curbside only.

This Walgreens is not anywhere to even being close to the hotel I was staying at in downtown…read moreCleveland - but as I was on my way to a Barnes & Noble in the area - I took the opportunity to stop in and restock my hand lotion and pick up some cold bottled water. This store is really busy. With two cashiers - it took about 7 seven minutes to get through the line!

I went to Walgreens again tonight to pick up my Rx's. That went well and the pharmacy tech was…read morefriendly and kind. When I asked him about my folding Cain I left there last night, he told me to talk with the night manager. That man denied having a cane of any tii you or behind the front register or in the back office. I trii called this Walgreens last night and waited on hold for 30 minutes. NOT ONE Human Answered the phone! This Walgreens SUCKS at Customer Service! Staff there DO NOT CARE About the customer!!! Th This is freakin RIDICULOUS!!!

Decided to go check out their snack options, since it's not too far away…read more Downtown CVS. Lots of chocolate candy and bare bones other snacks to me. The snacks are the middle and last row. I was looking for the chip section and it only seems to be on the small side sections and part of the last row for chocolate snacks or crackers. There are more chocolate candy options than other snacks.

The head pharmacist here will not take any consideration for people who need medication. He is…read moreworried about getting a paycheck and not about whom needs to be prescribed. People who deal with people getting life changing medications shouldn't look like they don't care about you. He doesn't care and won't even look at you. Anytime you see him he looks extremely upset to be there. He shouldn't be working as a physician if he does not want to help people. He cares about lunch and getting off of work. AVOID THIS PHARMACY EVEN IF YOU LIVE IN THE AREA. Go to Lakewood, they will take better care of you there. This pharmacy should not exist. Replace it with a Walgreens or just get better pharmacists all around. They will close the pharmacy 5 minutes before closing time. They just simply don't care. This is the worst cvs that ever existed!!!!!