Can't say I've ever had a problem with the pharmacy. I actually praise them for their hard work…read moreseeing as the place is over the top busy everyday. I do have to say the staff at the front should be trained better. I ordered a canvas picture online and when I picked it up she wouldn't let me have it until she saw the money taken out of my bank account. If she knew her job she would know that you can't even order these without paying first. Way to make a customer feel embarrassed in front of a growing line of other customers who were getting impatient. If she were nicer to begin with I wouldn't have written this review.

I don't call to speak to a robot. If I'm calling the pharmacy about my medications, I expect to be…read morespeaking to a human being. How is this AI considered intelligent when it told me that my date of birth is not associated with an account? Most types of AI do not belong in the medical field, especially when it replaces something that just shouldn't be done by a robot.

I have been a customer of CVS for many years. In 2025 they are a nightmare! They lose…read moreprescriptions, run out of stock, don't fill prescriptions in a timely manner. Pharmacy techs have little to no knowledge of how to help you. Lines at counter are long. Doctor sends a prescription, gets a confirmation from CVS but CVS can't find the script! I have to find a new pharmacy! Don't go here

I am not able to reach a person to correct an error. They use a stupid AI that gives me bad…read moreanswers over and over.

This Drug store is extremely convenient for me and my family. I have never had a problem with the…read morestaff. They were always extremely nice and polite to me and my family. I have read other reviews on this exact store... I experience the complete opposite! I believe if you treat people negatively and are yelling at them, Why should they sit and not throw you out NO needs this type of disrespect.

Would give negative rating if possible. Absolute a** of a pharmacy. People working are always rude,…read morealways a long wait. Always a long wait on the phone as well. Good luck getting any info on your scripts.

I came onto Yelp to check if it was just a fluke, but it seems that terrible service at the…read moreNorthboro CVS is the baseline. They pharmacist I saw was RUDE, no excuse even if rushed or overworked. They also messed up my medication, and after I waited 40 mins in the line, they just shrugged like it was not any issue they'd care about. They are horrible, inefficient, snotty, and thankfully Wegman's has a pharmacy to switch to.

Minute clinic for the flu shot was horrible. It's like the…read moretechnician was napping between shots

Not sure what to say or how to say it. They screw up so much. Today after they screw up and refused…read moreto listen to what has happened they told me not to get fresh and to get out. Just another part of the anti health care system.

I am a physician and can never get through to this pharmacy. The doctors line is often unavailable…read morewhich is not acceptable.

I'm only giving it one star because you have to. The list of unprofessionalism and inefficiencies…read moreis a long one at this location. This is the laziest location I've ever seen. Living in Grafton, I normally go to Millbury CVS as it's like night and day, but when you need a prescription quickly, you're forced to go local.... but the experience you get is terrible. Prescriptions take forever to be filled and sometimes you get a call/text that it's ready and sometimes you don't. They're supposed to open at 9:00, but especially at the drive thru, it's like 9:10 before you get someone to assist you. If you can avoid this location ... best that you do. Management of the pharmacy is the worst I've ever seen.

****Shut this Place down*****!!! Keep reading for the full story…read more... If I could give this place a negative stars I would! I went to the drive-through pharmacy... Incredibly incredibly rude, unhelpful, and unwilling to do anything! Instead of addressing the issue, she took my prescription back after I'd already paid for it and said if I didn't move and come into the store, she would call the police. She got the police involved because I was trying to have her fix the mistake she made. I will never ever ever set foot in this store again and can't say enough bad things about this place.

Mistakes by pharmacy staff, and they will not answer calls or return messages to resolve.read more

only put a star because I can't put zero. This is probably the worst cvs i have ever had the…read moreunfortunate experience of shopping. Staff are disrespectful and ignorant. You ask a reasonable question and they look at you like you're crazy. Absolutely unbelievable do not recommend.

Reasonable prices and products I want, plus a convenient location, bring me to this store. Many…read morethanks to Emily for helping me purchase diabetes care supplies when a brand I previously bought was discontinued there. She helped me find an alternative.