The manager of this place cheated me with more than $10. I would give them 0 stars, if possible! I needed to have some posters printed and from the beginning, the customer service over the phone was frustrating, as they would not give me a straight answer and did not return phone calls as promised. Finally, after emailing and calling twice, I was given a price per square foot for printing. I thought that my poster was a standard 24x36, but when they opened the file it turned out to be 23x30. They printed only one of them and asked me to come in to proof it before printing more. I got there around 6:30 pm, when most of the employees were gone for the day, including the manager. There was a guy there who was able to help me though and I agreed to go ahead with the job, even though the paper quality was really sub-par. He offered to charge me for the exact square footage of the poster and I thought it was a good enough deal for my situation.
However, while I was waiting for him to finalize the order, he proceeded to inform me that he had spoken with his manager on the phone and the manager had refused to honor the per square footage price, i.e. he wanted to charge me for a 24x36 poster, even though mine was considerably smaller and despite the employee having already offered the correct price. I asked to speak with the manager directly. The employee called him again, but did not pass me the phone. After a couple of minutes of talking with him, he hung up, despite my asking him to speak directly with the manager. The answer was that they were going to charge me for the 24x36 size, "take it or leave it".
Well, I had been going back and forth with these people for the better part of the afternoon and spent 40 minutes in traffic to get there, on top of needing the posters the next day. I got only 2 copies printed - the minimum possible and left, having overpaid more than $10. It was a bad experience, knowing that I was cheated. They claim to have the best price in town, but considering the quality of the paper they use for that price, it is far from the best price. Eventually I got another poster printed somewhere else that cost a bit more per square foot, but was printed on significantly better paper. This place obviously had some bigger jobs and could care less about a customer with a smaller job like mine. Stay away from there! read more