Brought in desktop computer for simple upgrade. Something…read morewent wrong. WTF spent huge effort making things right. Josh very patient with me. I would trust WTF with any of my computer needs.

I requested a service for my custom pc and he did exactly what I hoped to do. Even managed to…read morerearranged the cables and parts too. Will definitely recommend. Service was even priced fairly.

I was turned down by other repair stores for my hard drive but Robert and the team was able to fix…read morethe issue within 20 mins! Highly recommend them!

Love this place, we've had so many computers built by these guys and will continue to do business…read morehere. We drive from Plano to get here and the drive is worth it.

Guys at the front counter were super helpful and very nice. The lead technician, Mario, did a great…read morejob fixing my nearly 30 year old Gameboy. I'm so happy with the service and would absolutely go to this shop again. Very reasonable prices and quick work.

Dropped my ps5 off because of Ethernet connectivity issue, they diagnosed the problem and fixed in…read morein 3 days. Super smooth I highly recommend them.

Gordon of Smart Hands is an Absolute Wiz! He's bailed me out…read moreat a moment's notice on more than one occasion! The Guy is Knowledgeable, Thorough, Honest and Fast! With repairs often finished in a matter of hours. Plus, his prices can't be beat! I bring all of my business to Gordon and he's yet to disappoint! Highly Recommended!

I hired this technician to replace the hard drive in my grandparents' computer. He also said it…read moreneeded a new fan due to noise, which we agreed to. He told us the repair would take 3-4 days, but it ended up dragging on for weeks with multiple delays. Eventually, he shipped the computer back to me without my permission, and it arrived with the stand broken and the fan still unfixed. He said he would come fix it once the new fan came in, but after waiting over a month with no resolution, I finally gave up and ordered the fan and a new stand myself and had someone else complete the repairs. The whole process was unnecessarily drawn out, and I ended up having to spend more time and money to get things done right. I would not recommend.

James Duncan is great at setting up a new computer and migrating info from the old pc to the new…read more Highly recommend him. He definitely went the extra mile for us and was reasonable for the amount of time it required to get things working.

A little expensive, but eventually he fixed the problem that I had called him for. At first, he had…read moretrouble trying to figure out how to connect my printer, but in the end, he figured it out and all was good.

I can't give a zero star review, but if I could, I would. Our company was with them for 10+ years…read moreand the prices kept going up. The cost to get a box out of storage and put back got so ridiculously high. Then we decided to close the account. Wow. Almost $20K to close the account. This means destroying boxes and returning some of the boxes we need to keep. Then after we get it all worked out and paid in full. They take their sweet time setting up the destruction and delivery. So meanwhile they need to continue charging storage fees while our boxes are held hostage. This is the worst way to run a business. I can not recommend them to anyone, ever, period. It all sounded good at first, but after you commit you are basically a prisoner. Don't even get me started about the issues when their storage facility was hit by a tornado and we were expected to pay for destroying boxes that were damaged. In the end it was a horrible experience. Good riddance Hostage Mountain.

Does it make a noise when I bang my head on my desk?!…read more Iron Mountain epic fail. We closed one of our two accounts in 2011. Suddenly there's a box and we owe $300. What? What box? We destroyed or transferred all the boxes at GREAT EXPENSE. Why is there suddenly a box. Was it lost this whole time because I know from the emails stating that they cannot find a box that they absolutely lose boxes. Either way, after three months are arguing and being assured it will be taken care of in 24 hours, I still have a $300 bill and this one lonely box on a closed account. If they did not charge so much to jump ship I'd be buying a floaty.

Very high degree of technical competence. Solves all computer and printer related problems promptly…read moreand can also correct many computer errors remotely. I love their service.

Walter was awesome. He helped me solve a phone issue that I couldn't have solved without his help…read more Others just turned me down to assist

Jeremiah was extremely helpful and very detailed in his work. He explained everything in a way that…read morewe could understand. Some what personable and not pushy and he got all of our computer issues solved. VERY HAPPY!

I hired Dallas Computer Repair Company (a Karls Technology DBA, karlstechnology.com) to set up an…read moreeero mesh WiFi system. The technician was unable to complete the setup, and in the process took my printer offline and could not get it working again before he left. When he couldn't get the eero working, he told me the problem was my internet provider (AT&T) and that the eero device itself was defective -- neither was true. I set up the same eero myself afterward, on the same connection, with no issues. Despite the incomplete job and a printer left broken, I was billed $535.25. When I disputed it (Ticket #2296534), I received two form-letter responses insisting billing is based on time on-site regardless of outcome, with no acknowledgment of the incomplete work, broken equipment, or the inaccurate explanation I was given. After this experience I found a consistent pattern of similar complaints about this company across BBB and other review sites -- incomplete visits, full billing regardless of outcome, and unresponsive escalation. I'd don't recommend this company!