Anela was fantastic! She greeted my sister and me as soon as we walked in and immediately asked what I was looking for. She could tell I was on a mission and wanted to get in and out quickly, which I definitely appreciated. When I mentioned I was looking for the super-soft Harley shirts, she knew exactly where to take me and which ones to show me. She absolutely did not steer me wrong! In fact, after talking with her for a bit, I realized she was the same salesperson who helped me find Harley shirts for my husband during a previous visit. My family and I have visited Hawaii for the last three years, and experiences like this are one of the reasons we keep coming back. Anela was friendly, knowledgeable, and made shopping easy and enjoyable. Great customer service is hard to find, and she truly stands out. Mahalo, Anela! read more

The staff was welcoming, very helpful, and offered us all available discounts to make our experience great. We even got a list of the best food places nearby. When we come back to visit Hawaii, we will shop there again! read more

I was visiting the area and was looking for couples matching Harley shirts. Anela was the sales rep and was very helpful. she made sure we saw all the options available. Anela made us feel welcomed at the shop, such a great experience I will only look for her when I come back for next season gear. Mahalo! read more

Was looking for a father's day gift and Anela was very helpful and polite. Can't get that kind of service from South Seas (the old one).

Aloha. I just wanted to say that I had a great experience at cycle city, buying a few pieces of harley clothing and had a awesome sales rep anela to help me find everything I needed.. Mahalo so much..keola. read more

Cycle City Hawaii - Motorcycle Dealers Near Me - Honolulu, Hawaii

Aj is the man, purchased 5 motorcycles from him, pleasant,no pressure to talk too. All my transaction has been hassle free, no issues, professionally done. read more

Cycle City Hawaii - 2026 HD CVO ROAD GLIDE ST INFERNO GREY - Motorcycle Dealers Near Me - Honolulu, Hawaii

I recently purchased a new Sea-Doo jet ski from Cycle City Hawaii and had a fantastic experience! The entire process, from browsing to completing the paperwork, was simple and easy, just as promised. A huge shout-out to my salesman, AJ Hurgo. He was incredibly helpful, knowledgeable, and genuinely great to work with. He made sure I understood everything about the Sea-Doo, including the break-in and service schedule. I'm already really happy with the new ride! Thanks, AJ, for the excellent customer service and getting us out on the water. Mahalo! read more

Cycle city service department has a service writer there that is awesome. Miko always follows up and is knowledgeable and extremely professional. My last time in ther service dept he went the extra mile as he always does and called additional parts manufacturer to try to get the parts I needed as fast as possible and double check warranties. As my bike is my only vehicle and I need it up as possible. Miko is a true asset to cycle city. If you need any work done go in and ask for Miko. read more

Brought my bike in for its scheduled maintenance and the mechanic found a nail in the tire and got it patched the same visit. Dino my service writer took good care of me and helped me get my tire patchwork paid for with my tire package i purchased in finance. Thank you sir Dino. That is customer experience. Note: If you buy any type of extended coverage in finance make sure you bring proof of that in with you to the service department. As their system doesnt seamlessly track/link all extra coverages you buy like you might assume it would. Thanks for helping me get that squared away Dino you are a gentleman. I have nothing but good things to say about the team here from sales to my finance rep steven to the down to earth manager jay. Appreciated! read more

Cycle City Hawaii - Nail in my tire that I didnt realize I had that they patched for me - Motorcycle Dealers Near Me - Honolulu, Hawaii

I was in town on business and I stopped by to grabbed some shirts and poker chips. Anela was awesome She found every shirt I wanted, showed me some great deals and folded my shirts perfectly. She is fun and an absolute pleasure to shop with. Thank you Anela read more

Above-and-Beyond Service That Rivals Chick-fil-A! I stopped by Harley Davidson Cycle City in Honolulu expecting to grab a quick gift--and left genuinely impressed thanks to Anela. Her level of customer service was next level--and I don't say that lightly. If Chick-fil-A sets the gold standard, Anela is platinum. She didn't just ring me up and send me on my way. She pointed out that brand-new shirts had just arrived today, helping me find the perfect one. Then she asked if it was a gift (it was), and immediately offered a sleek Honolulu Harley Davidson box to make it extra special. That kind of thoughtfulness is rare. But she didn't stop there. Anela asked if I was military or a first responder to make sure I got the discount I qualified for--saving me money I wouldn't have known to ask for. And when I went to pay, she let me know that running my card as debit would save an additional 2.5% interest compared to credit. Who does that? Someone who genuinely cares. Throughout the entire transaction, Anela was kind, upbeat, and incredibly pleasant. She made me feel like a valued guest, not just a customer. If you're shopping at Cycle City, do yourself a favor and hope Anela's working. She's a rockstar. read more

As far as purchasing, they get 4-5 stars because it was simple and easy. They get 1-2 stars for the service department. I put in for service about 6 months ago and still haven't heard from them. I definitely will be taking my bike elsewhere for service and fixes read more

Helpful staff. Unfortunately sensor tag was left on & I'm 2400 miles away. Was a gift for someone. read more

Cycle City Hawaii - Check your clothing before you leave. I'm 2400 miles away & this is a gift for someone... - Motorcycle Dealers Near Me - Honolulu, Hawaii

Had a great experience at Cycle City Hawaii. For fun, I was scrolling through their inventory, and found exactly the bike I was looking for. Made it over to their showroom, and was impressed with the space and its layout. I met up with Rob, who was personable, and full of information. I got all the accessories I needed to ride the bike home, and ensure it's properly covered and secured. When you buy a new bike, you get to ring this bell, and it felt good. If you're entertaining the idea of getting a quality ride, then go check out Cycle City Hawaii. read more

Purchased my first motorcycle from Cycle City and I could not be any happier. AJ Hurgo is the man to see. On top of the great service, AJ is someone who knows the importance of communication. His guidance and great work made the entire process smooth and stress free! Mahalo AJ and the crew from Cycle City. read more

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I just visited Cycle City and was shopping for some specific clothing. The best help ever was from Anela. She was busy and dropped everything she was doing multiple times to help me with some specific items each time. I will be back due to her attitude and great Aloha. Cycle City is fortunate to have an employee such as her! Dave read more

AJ was great to work with. He had answers to my questions even when they were technically difficult -- especially considering this was a brand-new model that had only just been released and have limited information available for the . When answers weren't immediately available, he did the research to get them for me. He helped me source the additional factory parts I wanted, had them installed, and made everything seamless. I also came in with my own financing, and AJ took care of all the documentation my bank needed without any hassle, which made the entire purchase process incredibly painless. I've always wanted a KTM, and now I'm proud to finally own one -- and that's thanks to AJ and the team at Cycle City. Highly, highly recommend. read more

We bought a Vespa 300 in 2020 & AJ HURGO was our salesman. We just got a new Piaggio MP3 and we worked with AJ & once again & he did a great job for us. The MP3's are not stocked on Island but he took care of ordering & it quoted the turnaround as 30-60 days - we were assuming it would be closer to 60 and it arrived sooner than we expected. AJ's follow thru was great & he answered all of our questions and got back to us in a timely manner. Doing the paperwork was fast & easy & we're very pleased with the process read more

DO NOT buy a Seadoo from Cycle City Hawaii. Been nothing but problems with this company. My brand new 2025 Seadoo with only 14 hours on it has been there for going on 90 days now and they can't fix it. DO NOT BUY FROM THESE GUYS.. I bought a brand new 2025 Seadoo Fishpro Trophy from these guys in April, recieved it in July. First day out on the ocean, i got stranded a mile out from shore because the engine wouldn't turn over. Fortunately i was carrying a ResQlink and called the coast guard. Took 45 minutes for them to get me as i sat under the sun in the very rough ocean. Then took an hour and a half to get back to the harbor towing the dead Seadoo. Turned out the 2nd battery wasn't attached by the mechanic and something was wrong with the recharging system. They did help by giving me a new larger aftermarket battery but the Seadoo still wouldn't hold a charge for more than 2 hours. I got a trickle charger/maintainer and charged it for days at a time to full charge and it still would alarm at me that its low voltage about 2 hours into using it. On top of that the cheap wheeljack on the trailer they provided became rusted and unusable after 3 months of use, even though salt away and white lithium grease was applied after every use. Finally figured that i shouldn't be having to deal with this or even need to trouble shoot this myself when i paid over $30k for this. Called them and shipped it back to them October 15th 2025. It's now January 9th 2026, about 90 days later and they still haven't fixed it. I've told them i want my money back and they're refusing. Their service department is a absolute joke along with BRP. They say they only have one mechanic and that one mechanic with BRP can't figure out what is wrong with the brand new Seadoo i just bought months ago new for over $30000 DO NOT BUY FROM CYCLE CITY HAWAII!! Save yourself! I wish i never did and i could get my money and time back from this nightmare read more

Bought our second bike from AJ and it was fast and easy. Gave him a call and told him what we wanted and the time I'll be there. As soon as we got there everything was ready to be signed and bike was already getting prepped. AJ and the cycle city staffs are the best read more

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A couple of times I've made inquiries about bikes & often never got what I asked for, until "Rick" replied. I tried ordering a bike before from a different guy & the order fell through because I was unaware at the time that the bike I ordered was not approved to be shipped to the US due to emissions requirements rendering that model Non US available. It took about 5 months to learn this from a different employee. That model came in 3 color variations. My instructions were, if you can't get this Black one order the Red One. That didn't happen! I then debated travel to the Mainland to purchase & ship. That was a bit too much so I kept looking. I came across what I wasn't really looking for but then it grew on me! While online Rick answered my questions, sent the information I was looking for & needed! & ultimately I made the choice to get it! It was the easiest purchase I've made , straight forward no surprises! Perfect customer service & you don't know how much I appreciate that! read more

Cycle City Hawaii - 2026 Yamaha MT-10 SP - Motorcycle Dealers Near Me - Honolulu, Hawaii

I would just like to thank my salesman AJ Hurgo for a very smooth and easy transaction to purchase my very first Harley Davidson. From first applying online and then meeting him in person, it was all done with professionalism. I love my motorcycle! Go see AJ for your next motorcycle purchase at Cycle City! read more

bought my second bike with AJ Hurgo and the guy is great at what he does. Makes it real simple and straightforward and is full of information. I have mixed feelings about the service department but if you're looking for a vehicle or boat AJ is the man to hit up. read more

This is my 3rd bike from Cycle City and my 3rd time buying from AJ Hurgo. Always a pleasure to do business with him. From my first R3 to my new MT-09. He has made the process so easy. Even when a hiccup happened with one of my friend's new bike, AJ was quick to remedy the situation. I highly recommend go through him when purchasing a bike here. Thanks again AJ! read more

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I always feel welcome when I visit Cycle City, I think a lot of that has to do with the greeting I receive. Two outstanding staff members are Anela and Branz, always polite and respectful. I was buying Christmas gifts and without asking, Anela brought to my attention a discounted package deal that included an HD Dufel bag. All the merchandise was a huge hit with my family. Mele Kalikimaka e Hau'oli Makahiki Hou, George Marantz read more

all my motorcycle service done professionally by skilled attentive mechanics !! I purchased my bike at this Dealership n never need to go anywhere else for any motorcycle related service or products everything is here best Ohana 110% !! read more

Cycle City Hawaii - routine chain service clean lube adjust - Motorcycle Dealers Near Me - Honolulu, Hawaii

Do not recommend this place to anyone. About 2 months ago I got quoted for new tires and breaks. Everyone I knew told me to go to another shop when they heard the price (red flag #1). I had to pay a down payment on the breaks since they werent in stock, and left with no appointment or any idea on when the breaks would be in. 1 month later I get a call, they were looking through their paperwork and realized they never ordered my breaks (red flag #2), but they would order them now. Another month passes and I had to call them to set an appointment becuase my tires are dam near bald at this point. Wasn't able to make the first appointment, they never tried to call me and I had to call in 4 times to finally get a second appointment set (red flag #3). Dropped off my bike shortly after 9 AM, I am told it will take until the afternoon. They tell me that some after market breaks may fit my motorcycle, I asked to be called if they were going to do that or if there were any issues found on my bike. 3 PM rolls around and I call to see whats going on, they will be done soon and I should come in about 4-430, and that they didn't realize I had 2 break discs on my front tire (red flag #3). They tell me they found an aftermarket break pad that fit my bike and installed them, though they never called me (red flag #4). I am given a list of issues the tech found and I ride away. So heres a list of issues I found on my way home, understand I do a bit of maintenance on my bike and ensure everything that is moveable is tight. 1 - My right mirror arm is loose and pulled in, wasnt that way when i dropped it off (red flag #5, but easy fix). 2 - My mirrors are in completely random directions, whoever worked on it bumped it and didn't care (red flag #6, but really easy to fix). 3 - My clutch and front break have a variable switch on them to adjust the breaking and friction zone, they were dialed out so far that i realized my clutch wasn't fully engaged when the lever was fully released, once again they didn't reset this before returning it to me (red flag #7, but the easyest fix of all that could be done on the road). 4 - Felt some weird issues when riding so I checked my chain tension when I got home, its about double the allowable sway, which means its really loose. I checked this the day before i brought it in, was just inside of the max looseness spec so i knew i would need to tighten it soon. Kinda figured they would when they put my back tire back on, but i guess that was expecting too much. (red flag #8, not an easy fix, anywhere from 30 min to 2 hours of work for me) I get home and check that list of issues that I also never got a call about like i asked (red flag #9) 1 - side stand and switch are broken or bent. (neither are broken, the switch arm is bent and I disengaged it because it was killing the bike, but this is a real issue so i wont red flag them trying to say that the stand was messed up too when it isn't) 2 - Tail section loose (old owner installed an aftermarket break light. bought the wrong one, and installed it in a way it would fit. so once again, real issue). 3 - too many things to list that are bent, broken, corroded or missing. (uhh red flag #10, can someone point them out to me because im not seeing it) 4 - Calipers need a rebuild and rotors and master cyls are all worn out. (wouldn't suprise me, ill call that real) When a business gets 4 or 5 red flags across a number of visits or services I write them off. When a business gets 10 red flags in my book for one servicing i wonder how they are still in business. ill say it again, DO NOT GO HERE. read more

Cashier/Sales person ANELA! AWESOME customer service asked if we needed anything else to to be helped with. We ended up leaving happy cycle city Hawaii. Anela was the last person we connected with before leaving.. read more

These guys are thieves in the Repair department. I took it in to get a petcock replaced $80 part by the time I finally escaped they cleaned me out for $1000. They broke the float inside the tank and said it was broken when it arrived, which was not true they even gave it back to me with no gas in it. Don't ever have your bike work done here. I tried getting a hold of the owner. Emailed him four times he never responded. Some rich kid whose dad owns the Ferrari and Maserati dealerships. Horrible operation. read more

Aloha, If you are looking for a full array of Harley-Davidson gear in Honolulu, get away from the tourist area. Go to Cycle City! Anela was exceptional in helping me find what I wanted and even recommended some places to visit while we were on Oahu. Mahalo Anela! Lisa F. Warwick, RI read more

AJ was very helpful! He had all the answers to my questions and if he didn't, he went out of his way (during what I would assume was a busy schedule) to get those answers for me. He made the process of purchasing and financing a new bike quick and easy. I will definitely stop by his desk when it's time for another one. Everyone should go to him if you're a first time buyer or even if you're a repeat motorcycle buyer. Thanks AJ! Hope to be doing business with you again! read more

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Went in to cycle city a few days ago with a few bikes in mind I wanted to purchase. After speaking to AJ he helped me choose the bike that was perfect for what I was looking for. Turned out to be a totally different bike than I even intended on buying. His knowledge of the bikes helped me choose the perfect one. Purchasing the bike through financing was smooth and easy. Definitely will be using AJ for my next power sports purchases in the future. read more

Cycle City Hawaii - 2025 ZX400RR - Motorcycle Dealers Near Me - Honolulu, Hawaii

Every time we come to Hawaii we have to stop here! Anela and Mele were so helpful and the way they fold your hoodies Thank you ladies for the great customer service and free flowers!! read more

Buying a motorcycle can be stressful. I was very lucky that Rob Thomas picked up the phone when I called the dealership. He made the whole experience downright enjoyable. I had to wait for my bike, so I was at the dealership twice. Both times I felt understood and supported. The dealership itself is pretty awesome. It is a HUGE place with incredible selection of motorcycles. I am looking forward to coming back there for my regular maintenance. read more

Best cycle store on the island! I visited and purchased a bike from other stores on the island until I visited Cycle City. Probably the best experience I have had in a cycle shop, let alone a Harley dealership....you know how Harley shops can be. Cycle City has all the best brands and types, and I got a great deal on a new Harley. The first Harley I have owned after more than 20 different bikes, because they finally got it right with the 2024 Road glide, and Cycle City was finally the place you could go and actually talk to a dealer that didn't act like they are selling the crown jewels! Highly recommend! read more

Cycle City Hawaii - 2024 Road Glide - Motorcycle Dealers Near Me - Honolulu, Hawaii

Had a great experience with AJ. He was super easy to talk to, very honest, and really looked out for my best interest. He took the time to answer all my questions and made the whole process feel simple instead of stressful. Definitely recommend working with him. read more

Anela & Branz are the bomb. helped me with sizing and showed me some I wouldn't have found. Happy to spend my money at the dealer for once. hang on to these two, they were even working on Mother's Day! Mick Ferreira- President, AMVETS Pearl Harbor Riders. read more

Third time in a week visited Cycle City Hawaii. Stopped by to buy some HD t shirts, very good quality (I like the 100% cotton ones). Anela was very helpful and amazing at her customer service in finding me the best clothing. Very much appreciated her help. The variety of Harley Davidson are also a plus to look at or even purchase if you're in the market for one. read more

I have been to HD dealers everywhere, the biggest, the oldest, other countries, brand new, and even the Harley Davidson motherland... but by far the best customer service I have had was from Anela at Cycle City. I will always recommend a stop here! read more

AJ was very professional and really helped out a lot. He answered my text and calls and answered all my questions. He did not think about selling just the bike. He took my wants and needs to consideration and helped me get what I wanted. I left cycle city with my bike within a reasonable time. I am 110% happy with my purchase. I will highly recommend AJ for anyone going to cycle city to make a purchase you will not leave unsatisfied. read more

Cycle City Hawaii - Motorcycle Dealers Near Me - Honolulu, Hawaii

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