Great Sales Staff, willing to help of needed but able to stay out of sight if you just want to browse. Excellent inventory - good brands, good selection of sizes. read more

Cycle Gear - Outside - Motorcycle Gear Near Me - Gastonia, North Carolina

Just a quick shout-out to the staff here. In particular Michael and lady (who I don't know her name). Michael is knowledgeable and handles customers with great respect and care. If he's not already, he would be someone who would make a great manager. So I came into the shop and brought in a jacket, back protector, and chest guards to return. It was my bad for placing the back protector and chest guards into a single plastic sleeve. I was not watching the return being made and I assumed everything was returned. To my surprise I later saw my email that only the jacket and back protector had been returned. Uh oh! My chest guards were left at the store and I never was refunded. I called back the next morning, pleasantly given good news that when the lady realized she had the chest protector, she did the return transaction for me! Great staff! So glad I didn't have to make another trip to the store to settle the chest guards! read more

Prices are great and staff is super helpful. Brendan was very knowledgeable and helped me with finding my head size for a helmet and discuss different options. Will come again and suggest this cycle gear location to my friends. read more

Cycle Gear - Motorcycle Gear Near Me - Gastonia, North Carolina

Was greeted and asked if I needed help several times as I was browsing the store for motorcycle gear. I don't know where to begin to tell you how amazing Melissa's help was! I needed a Xtra LG Ram mount, they sold the last one the day before. Melissa went on the computer and ordered me one off the computer along with the stem mount since their vendor no longer carried the full kit with the Xtra LG Xgrip. Melissa was extraordinary with her amazing customer service!! *Tip: if you go to the store to order something you will get free shipping with your choice of store pickup or delivery to your home. **They honor military discount with valid proof of ID read more

I had the worst customer service experience of my life yesterday at the Gastonia store. I bought 2 gas cans, one had gas in it - it was used - the clerk told me it was returned because it wouldn't fit in the customer's dirt bike. I was skeptical, but needed the gas can. I filled them up and the used one leaked gas all over my vehicle - it was missing the gasket. I returned to the store, got a different one and transferred the gas in the parking lot. I got gas all over me and my vehicle. When I tried to pay for the new one, the clerk charged me for the can and 2 filler hoses for the 1 can that needed a hose - the other one had a filler device on it. I asked the manager if she would offer a discount for my trouble and she said NO - she was extremely rude and basically accused me of vandalizing the gas can. I could have bought the same product on Amazon for 1/2 the price, but I needed them for generators due to the hurricane. I would return them but it's not worth $80 to deal with your low quality employees. The next time is visit this location will be at the going out of business sale. The 'manager' refuse to give me her manager's phone number - said it was personal information. These low quality employees are why internet sales are killing retail. read more

anytime I've been to this location i.ve always had great service I recently purchased a Bluetooth helmet and before I left they connected me to my phone , thanks again read more

Spent 30 minutes in the store before anyone even acknowledged the fact I was in the store. Once I was able to get some help, I told the associate I was looking at buying my first bike and needed gear. The associate was very vague with the information he provided. I was looking at helmets and asked several questions, many of which I still don't have an answer to because he walked off and started helping someone else before finishing with me. I was ready to purchase a helmet and told him I was looking for something in the $300 price range. He continued to show me helmets below $100. I was somewhat insulted that he wouldn't show me something in my price range as if he had the impression I couldn't afford it. He seemed completely disinterested that I was in the store trying to make an educated purchase. After about 10 minutes of him helping this other person and wiping his hands of me, I left the store and have no plans to return. I am a sales manager at a company near by and if any of my sales people treated a customer this way they would be written up at a minimum. read more