They do not have any restrooms. We had a tour guide who had zero experience as a tour guide and he…read morehad us riding our bikes against the traffic of runners and bicyclist. For the first 15 minutes we were yelled at by bicyclist and joggers and when we complained to the tour guide, he got very defensive. He gave very little information about historic landmarks and would google the information and play it back to us. Our so-called tour was 1 hr & 40 minutes when we paid for 2 hrs. I blame this company for not vetting him and he was not qualified to be a tour guide.

I bought 3 tickets more than a month in advance for a Central Park Electric Bike Tour for April 7th…read moreat 10:00 am. We arrived early, and it was quite cold. The forecast was for rain from 10:00 am - 12:00 pm so when I arrived, I asked the guy at the front desk if we could change our ride for one of the tours later in the day. They run tours at 11:00 am, 1:00 pm and 4:00 pm. He responded and said that it was going to rain all day. I told him that was not the forecast and that it was supposed to be clear in the afternoon. He said that weathermen could not be trusted and he did not change our schedule. Shortly after the ride started, it rained heavily and the temperature was 39 degrees Fahrenheit. We were dressed for rain but didn't have gloves and between the cold and the wet, it was very rough. Within 20 minutes, one of my 14 year old sons was freezing and crying like I had never seen him cry. We had to leave the tour. When I got back to the bike shop, I asked if I was going to be given a refund. The same guy said immediately "No, you didn't ask to change the schedule." I was astonished. The first thing he said was that I didn't ask to change the schedule when he knew that was the first thing I asked. He had no problem looking me straight in the eye and lying. We don't get to New York often as we live in California. This guy really ruined our day and who knows when we will get back there. I recommend going with one of the tour operators below. https://bikerentalcentralpark.com https://centralparkbikerental.nyc https://biketourscentralpark.com https://www.nycparktours.com/bike-tour https://fancyapple.com/biketours I would avoid these tour operators as they are all the same bad people. https://bikerent.nyc https://www.centralpark.com/tours/bike https://centralparkrentbike.com

I took the 2 hour Central Park walking tour…read more Our guide, Aaron, was very knowledgeable and shared many interesting details throughout the tour. However, I was a bit distracted by how often he consulted his phone for accuracy, and he did take a short call during the tour. I appreciated his creative use of music to help us imagine the park's history -- it was a unique touch -- though I personally didn't want to stand still quite so long for that portion. He had also planned to show us historic photos, but unfortunately, the tablet provided by the company had a dead battery, which reflected more on the company's preparation than on Aaron himself. On the positive side, we were lucky to get a VIP-style experience since we were the only two participants on the tour. Aaron was thoughtful and kind -- he even brought and offered us a poncho since it was raining. He also went out of his way to guide us on how to use the subway afterward so we could reach our next appointment on time, and he eagerly pointed out great photo spots and offered to take pictures for everyone. Overall, I'm glad I took this tour. Aaron clearly cared about our experience and made it memorable despite a few minor hiccups. FYI: this tour does not include Strawberry Fields or the Alice in Wonderland statue.

On 6/28/25 my partner and I took a Central Park Pedicab Tour through Bike Rent NYC. For one hour…read moreour wonderful guide, Rusian, pedaled us through Central Park, pointing out or stopping at all of the major highlights. His narrative was intelligent and humorous and he was able to answer all of our questions. The weather was perfect and we were able to sit back and relax knowing we were in good hands. I'd definitely recommend this company. Ask for Rusian if you want a great guided pedicab tour.

Great bikes, easy to rent. The e-bike was fully charged and really fast, easy to control. Staff…read morewas great. Close to Central Park, very convenient.

Bikes are great!! Awesome way to see Central Park!! Great customer service. We rode all…read moreAround Central Park!!

Terrific service. Great staff. I must have passed this shop hundreds of times without noticing it…read more Very glad I finally saw it. I'm definitely going back.

Very friendly people came to fix a flat and the guy at the front was well informed ending up buying…read morea new shifter it was Shimano and it was only 27 I assumed a higher price based on their location. They continued to fix my flat for a little over 20.

The hours posted on the website are not accurate and it looks like the hours posted on the door to…read morethe store are not accurate either because all differ from what is posted here on yelp. When is this business open for customers? Who knows. I just wasted 45 minutes getting here to find it closed because of this. Technology isn't any good if you don't use it. What does this communicate to customers? Answer: We don't really care about you or your time. Question for owners: how many hours are spent on instagram vs. spent updating basic business info like operating hours on the official website?

Best bike shop in nyc with real people. It's a good place to find an electric g line Brompton. Nice…read moreand kind and very helpful I would recommend it highly.

I love this place. I have a lot of bike work done here. They are nice, quick, and do a really good…read morejob for a very reasonable price. I trust them with my road bike!!!

Always a pleasure to do business with Christian and crew. My 1 year old folding bike had a gear…read moreissue. Brought it in and fixed quickly with a new cable and bent bracket. Fixed for a very fair price. Then I had to go back with my baby, the one I do 100 mile rides on. My seat post which I had taped and taped and taped to hold it together over the years. After breaking a sweat Christian got it all worked out. So once again, Waterfront makes it right with quick service at a fair price. Would I go anywhere, no way.

Very kind family business that's been in business here since the 70s. Very nice people. The husband…read moredoesn't speak much English but his wife does. I used their free air pump to pump my new bike. Went for a ride with a flat tire so I came back and discussed with them what my bike needs. They gave me helpful feedback on the dimensions of my bike and what it needs. Eddie gave me a new inner tube and inner tape for $30. Hard to understand when they are charging you and there's no pricing or anything so when they tell you what it costs feels like they are pulling it out of thin air, but that's a service business.

I went into this shop with my bike immediately after being hit by a dirtbag on a motorized unicycle…read moreon the Hudson greenway. My front wheel was trashed, the rest of the bike was fine. I asked what it would cost to replace my front wheel and he quoted me $200. The place in my own neighborhood replaced my back wheel for $80 just a few months earlier, I knew the quote was ludicrous. I said sorry, no, I can't afford that and started to leave. I was shaken by the accident and crying a bit, but wasn't about make a bad day worse by letting this guy take advantage of me. As I turned to leave he said, well, what do you want to pay? I said I'm not haggling with you, not today--you either know the cost of labor and parts or you don't. I felt like he saw a woman crying and made an assumption about what my level of knowledge and how much I could pay. Not cool.

My bike hasn't been fixed in years. I went to Master Bike Shop because it was the closest to where…read moreI lived. My bike needed a good tune up and my bike looked sad. I had this bike for almost 30 years "Cannondalle Super V500" year 1998. I love my bike and the people in this shop were so kind to me and understood my concerns. They explained to me everything that needed to be done to fix my bike. When I returned to pick up my bike, I was taken back on how it looked. It looked brand new, I almost started crying. The mechanic did an amazing job. I couldn't believe how it looked. I can't tell you how happy I am. My bike looks like it came out the store new. I highly recommend this bike shop.

Went into this place blind as I was looking for something close to my neighborhood and this fit…read morethat bill. Unfortunately, the experience was just utterly disappointing. I imagine if you're bringing your regular bike or mountain bike there it would be fine, but I was bringing my Brompton fold-up bike there for the first time and they completely dropped the ball. First, I only went for a cleaning but Imbert talked me into getting a new chain. It was a bit old to be fair, but when I went to pick it up a few days later, the chain was WAY to long and would uncouple from the sprocket upon folding. I brought this up and to their credit, they shortened the chain and it seemed fine...for a minute. Then I went to ride it and the chain would skip upon ANY pressure, so I went back. They explained that it needed new sprockets and they didn't carry them so I'd have to go Brompton Junction. Why this was not explained and owned up to from the jump was my first point of contention. I was also upset because I had wanted to just keep the old chain but they talked me into a new one and had thrown the old away and that meant by bike was made unrideable by their actions and that's thing two. The other thing was that they ruined the paint job with whatever high pressure hose they were looking to clean it with (see picture). All that for $174 and that is ridiculous. I did get a refund for the chain at $32, But to not just own up to it right away, apologize, and OFFER A FULL REFUND is quite frankly just not good enough. There are are too many other, better bike shops out there and I'll get to that later. I love my Bromptons and I was pissed. Luckily, I paid with my Am Ex card and I will definitely be getting my refund back in full through them in due course. If your looking to get your Bromptons serviced, save yourself the incompetence and lack of outgoing service and just head down to Brompton Junction over on Bleeker Street. Better Yet, hit up David at BFold as he the absolute Best! You can find him at 224 East 13th Street. Yet another reminder of why Quality is Worth the Extra Hassle And when it comes to premium bikes: You Get What You Pay For. Or Don't.