Went in with a rear wheel flat on a belt drive bicycle (not an e-bike). Guy boasts 44 years of experience, doesn't think to call me with an estimate or warning so I could decline the work. Went to pick up the bike, he tells me it's the "trickiest" flat repair he's ever done and he's going to "hit me hard"--writes down $89.00 for labor--$115 all in to fix a flat. Labor is $10.37 for the same thing at the local bike shop--I watched a kid in his 20's do it in under 10 minutes. Avoid this guy. read more

First read ALL the negative reviews here. John, the owner, is one of the most unpleasant people I've ever met. I had just had a fender bender in the Stop & Shop parking lot and was shaken up. I told him this and that I just wanted to drop off the bike for two new tires and tubes but he proceeded to lecture me for 20 minutes before he ever started filling out the intake slip. I told him I had run a bike shop of my own selling electric bikes in order to slow down his constant posturing and bragging about his skills, but it set him off. "Electric Bikes aren't bikes! They're glorified scooters and I won't touch them!" He proceeded to insult my intelligence, shamed me for not coming in February, when tuneups were discounted (although I told him I'd just gotten the bike the day before), tried (HARD) to sell me 5 or 6 unneeded items and insisted that I also get a "tune for safety" service. When I asked the price for that he said, I don't know till I get into it. When I asked him to call me with an estimate he said, "I don't do that." I really wanted my new tires, but mostly to get home and deal with my car accident. Every time I opened my mouth he was off on a negative rant, so I just shut up and waited for him to run out of steam. Fortunately another customer came in and I was able to escape. Once home, I read the reviews and all the people with similar experience whose bikes had been held hostage for hundreds of dollars. So I brought my big, pumped, hunk of a husband back to the store and we got the bike back (John hadn't started the work yet). We discovered that he hadn't even written "new tires and tubes" on the slip! He would have delivered the bike without the things I wanted done but with a tune up I hadn't requested. I dodged a bullet. So should you. Many other good shops on the island without being insulted, shamed, and manipulated. If you don't live on MV, ask an islander. He has a bad rep. read more

The owner is rude and creepy. While purchasing a helmet for myself, the owner lectured my young daughters on appropriate in store behavior ( even though they were patiently waiting and doing nothing wrong). The incident has had a lasting impression and scared my 3 year old. Definitely the worst shop on MV! read more

We were totally price gouged by this place. He quoted us $15-20 labor to replace a chain (plus the chain) and then charged my husband $75 (for the labor) when he picked it up. Go somewhere else on the island!!!! Plenty of other shops. read more

Stay away. The owner knows bikes but seems to take pleasure in lecturing at and belittling customers at length, treating you like an idiot child. Some of the worst customer service I have ever experienced. Read all the reviews below if you have any doubts. read more

Totally overpriced,, they are taking advantage it is sad,, I always advocate for our small businesses but Cycle Worx is out of control with their pricing and labor. Go somewhere else we have plenty of other bike shops around that are fair. read more

I am grateful to John for taking the time to make two thoughtful evaluations and repairs on the spot. I was traveling with 10 girls and 3 other chaperones, all on our own different bicycles, when we realized that two of our bikes needed immediate attention. We are not local and had no outside resources to help us. We stopped by hoping for support and found it with John. He was knowledgeable, efficient and obviously an integral part of the community. He spoke with locals before, during and after our visit, while seamlessly being a Good Samaritan to us. John fixed our chain/gear/brake problems with kindness and advice. Our girls had a fantastic day thanks to Cycle Works! read more

Flat tire repair on child's bike - charged over $100 including $65 of labor. Shop owner voluntarily added handlebar endcaps and tightened the handlebars. All appreciated but hard to look past the excessive cost of such a minor repair. read more

My spoke on my Cannondale Synapse snapped off which basically shut me down from riding (which was the main reason we went to Island in the first place) I was soooo thankful I got the privilege to meet the owner/proprietor John who quickly was able to repair my wheel and get me on my way. I'd called other bike shops explaining my situation and they referred me to bring my bike to John. John also took the time to give me solid riding advice regarding my choice of riding equipment which allowed me to finally put to bed questions I'd been looking for. I'd definitely bring my bike here. read more

I broke a spoke on a 30 mile loop from Vineyard Haven to Chilmark and back. I stopped at Cycle Works to see if I could get the spoke replaced. I had also forgotten my seat bag at home (off island), so I planned on purchasing another with all of the contents I usually carry, e.g. CO2 cartridges, multi tool, CO2 inflator, spare tube... I then met the owner and he asked if I wanted just the spoke or if I wanted him to replace it. I replied " I'll make a deal with you. If you replace it, I'll purchase a bunch other things I need". Knowing that he wouldn't really make any money on replacing a broken spoke. But before I could even finish my sentence, he turn around said he "I don't make deals. Go somewhere else, goodbye" and he walked into the back room. I was left standing there dumbfounded. It was around 5 pm and I needed a replacement spoke if I was going to ride a 62 mile loop around the Island that I planned on doing the following morning. So I followed him into is work area. He then proceeded to lecture me about how he has been running his shop for 40 years and without knowing anything about me or my bicycle repair abilities began to tell that I needed to learn how to adjust my rear derailleur prop, to keep the chain from falling off the rear cassette between the it and the spokes. The 2001 Trek 2300 I had brought with me I bought 2 years ago and it still had the original wheels. I have put on over 2000 miles myself on the them and had never had the chain fall. At this point I just wanted a spoke and I'd replace it myself, since the wheel wasn't even out of true. He insulted me a few more times, but finally agreed to sell me a spoke. I have never had a worse experience at a local bike shop than this one. On a bright note, I replaced the spoke myself that night and had a great 62 mile ride around MV in the morning. If you have any bicycle needs on the Island, go to any other bike shop, but this one. read more

Awful service. The owner is so rude and condescending, I was honestly shocked. He called me a "little girl" (I am 22 years old) and wouldn't even look at me when I asked polite questions about my bike. I walked out and will NEVER return. Do yourself a favor and go to Martha's Bike Rentals instead! Bruce is a great guy who spent about 30 minutes working with me to fix my bike issues even though I didn't have an appointment or anything. He treated me with respect and kindness, something sorely lacking from the men at Cycle Works. read more

Terrible. I haven't even been to the shop, but I called for a price. He was terrible condescending and when I called him out on it, he hung up on me. read more

Fast service, a caring eye, and a large selection of supplies is what sets these guys apart from the rest. I had a popped tire and stopped in here. It was fixed in no time flat and the guy that fixed it recommended me a sturdier tire for the road. Super nice and not too expensive! read more

My partner and I were on a self-planned bike trip, camping and cooking and carrying everything along on our tandem bike from Boston to P-town, with stops on Martha's Vineyard. I've done a lot of these - over a year's worth of bike-based travel, in my lifetime. I was on a new saddle (bad idea) and began to have terrible saddle pain. Time to replace the saddle with something - anything - else. This shop popped up as my only option for a place to buy bike parts of any kind nearby. Now, I used to work at a bike shop. I know how to be a good customer. So I approached the owner as politely and knowledgeably and humbly as I knew how. He was awful! He walked all over me, insulted my partner, and decried my supposed bad judgment for doing a bike trip like this in the first place. But I had no choice, and he knew that. I had to buy a new saddle. So I bought the cheapest thing he had, although it was heavily marked up. Up to then, my visit had been going as expected. Bike shops are notorious for being condescending and expensive. Fine. But I couldn't believe what happened next. As he swiped my card, he asked if I had "any consideration" for him. It took me a moment to realize what he was asking. This guy had the gall to ask me for a tip! I was floored. Speechless. And the horrible thing is I think I gave him five dollars extra. I don't know what I was thinking. But he sure knew which buttons to push. It is horrifying to me, how powerless I felt across the counter from him. This guy was like Thenardier in "Les Miserables". Manipulative in the worst possible way. I still can't help but feel slimy whenever I think about him. I'd agree with some of the other reviewers. I think it really was the worst bike shop I've ever visited. read more

Great little bike shop. Recommended by a local guy. Owner John was super knowledgeable and helpful!! Definitely recommend.

The worst bike shop I have ever visited. I went to get the chain on my bike fix and I was very respectful and was trying to understand what was wrong with my bike. The gentleman was very nice at first but I was kind of confused what needed to be done and the cost to fix it. He gave us a cost to get it partially fixed but said no guarantees and when i asked to get more specific he flipped out. He yelled at me to get out of the shop saying he was "D-O-N-E DONE!". Its beyond me that someone can be in business for 41 years and treat customers this way. I never raised my voice and I tried to work with him and after he got mad he refused to work with me no matter how much I apologized. read more

Decided to finally buy a new bike so stopped by this Vineyard Haven shop after doing a little research on-line. I always try to shop locally if I can. I started by asking questions about bikes he might recommend. He immediately made me feel foolish about my questions and my price range, actually laughed at me. Then he asked-"are you going to buy a bicycle today?" So, we walked out. Would never go here again and never recommend it to anyone. The owner is incredibly rude and aggressive. Hated to even give it one star. read more

Hung up when I asked how much a service costs. Weird and bad sign. Owner has a strange attitude

Terrible condescending owner that will not stop talking for any time to allow you a word in edgewise. Ask a simple question and it will not get answered, you will get a huge story about why you should buy something you're not interested in. As you try to leave he will hound you until you are out the door. I'm not going back. read more

I took a bike in to get a front flat tire fixed. The owner told me he wouldn't fix it unless I replaced the back tire as he said it was worn and dangerous. He also would only replace it with a $45. tire. He said it would cost $130. to do the work. He stated at that time he was so busy he wouldn't get to it till six days later. I left the bike thinking I would explore other shops and look for a less expensive option in the next few days but at least the bike was in a queue to get repaired. I was on an island without tons of options. Two days later he called and said it was repaired and the total was now $170 because he decided to change the front tire too. He never called to get a confirmation to go ahead to put a second new tire on. This is dishonest business practice and I would advise going elsewhere. He was also incredibly condescending and insulting from the moment I walked in the shop. read more

Looking to be insulted? Want someone to treat you like an intrusion rather than a customer? Don't want your basic questions answered? Enjoy sarcasm instead of help? This is the place for you. If not, run the other way. It is amazing that this place is in business, stays in business, especially on Martha's Vineyard where merchants and residents go out of their way to be nice. The good news is there are other places on the island to buy bikes. read more

I took my forty year old peugot to their shop in the middle of the summer season. The owner, John Stevenson, spent a half hour getting me on the road. He took special care to save the existing tire and even fixed my cranky gearshifter. The total bill was way less than I expected for such expert service. read more

This shop does really great work at a very reasonable price. Very experienced owner (in business for 40 years so far), John, is capable of doing any repair that can be done, and will take the time to walk you through anything you need to know about it. John is a true believer in old school customer service, I see him for the holistic bike repair experience, not to drop off and go. My favorite repair shop at home or on the island. read more

OMG... charged $220 dollars to fix a little boys bike that I didn't even pay that much for brand new!!! My ex husband stupidly agreed to $150 dollars worth of work... he wrote out a check for $150 ... now informed $220 to fix!!!! trapped because I have an eight year old waiting for a bike .. .a check cashed for $150 and need to pay $70 dollars for a still dusty, far from shiny, still rusty bike!! The owner had the nerve to say that "dusty" bikes are "in" on Martha's Vineyard! I am going to call the better business bureau! Ridiculous!! read more

Admittedly, I should have known better than to bring in a bike for repair in late June. John was very quick to tell me I should have brought it in in February. Not an auspicious start. But he said that if I was patient, he would put me on a wait-list and call me in about 12 days. Over the course of at least 20 minutes, he talked (and talked and talked) and examined my bike and we agreed on the scope of work it needed. He explained that when he called, I would have 2 days to deliver the bike back the shop (no, I couldn't leave it .. no room) and then he would fix it. Well, three weeks went by before I got the call. I was there, bike in hand, the next morning. Before I could even remind him who I was and why I was there at his appointed time, he cut me off and said if this was a repair he couldn't do it - too busy. I then explained that he had called me, that I had been in 3 weeks ago and was on his list, that he had already examined the bike, etc. He brought the bike in the back and began to examine it again. He started throwing out quotes - "that's probably $75 there, that's $40 here, that's $50 there, then there's my $95 labor/service fee to even look at it." Undeterred, I said that's fine. I like this bike. I've had it for 20 years. It's a very solid, well-built bike that needs some new parts and will run well for another 20 years. He tried to tell me I should buy a new bike. I explained again that I'm not interested in a new bike. I don't mind investing money on these parts and labor, I like the bike and want to keep it. At that point, he told me he wouldn't do the work. I was totally taken aback. What? Why? "I'm too busy." When I tried to interject that I had been on the waitlist, that he had told me could do the work, he said, "That's my final word." Well, it's certainly his prerogative - it's his business to squander. But his condescending tone was really hard to stomach. My husband silently wheeled the bike back out. I was frankly still trying to process the fact that he was refusing to fix my bike. I was willing to spend what it needed. I hadn't protested about costs, I had followed his waitlist protocol, I had been patient and polite. No, I didn't want a new bike. This was a quality bike, not a throw-away, that needed some new parts. He then wanted to explain that he wasn't part of the throw-away culture either - but he can talk all he wants (which is a LOT) but his actions speak louder. Finally, I went to this shop in the first place because somebody told me John was old-school and very scrupulous. Maybe that was the case once. He was quick to tell me that he's been at this for 40 years, that others on the island don't care like he does. He seems to be someone who is quite self-enamored. And I am sure he has his acolytes. But frankly, if he stopped talking so darn much and actually spent some time doing what his shop professes to do - repair bikes - he might actually be able to fix a bike or two within a reasonable timeframe. He seems to be one of those people who really likes to hear himself talk. The long and the short, I called Martha's Bike Rentals, located at 5 Corners in VH. They're very happy to help and will have the bike ready in a couple of days. Why didn't I just go to them from the start? This could have been done 3 weeks ago. Save yourself a lot of hassle - and time and frustration - and steer clear of this place. read more