Such a great company. Honest, on time, deliver to expectation and will even turn things around in…read more24 hours. And that's huge when your AC goes out when it's 104 outside. They have won me over for all future service needs.

The air conditioner quit functioning in a unit we own. My son called Craig's and their tech told…read morehim with very little diagnostic that the unit needed replacement and quoted a $7,000 price. He claimed it to be beyond repair. I am out of the country and could not be there but the indications given appeared to be a parts problem. Another company replaced some parts and it has been functioning correctly since then. This company is now on my do not call list.

We were in the market for a new HVAC unit and Redrock HVAC was one of three companies we contacted…read more The first company had installed our original AC unit and we were very pleased with the whole thing and gave them the chance to give us a whole new system, wow, sticker shock. The next quote we received was from a rookie salesman with very little actual knowledge of what he was selling and couldn't even tell us the brand of equipment they would be using. Lastly we contacted Redrock HVAC, the difference was night and day. Steve, the owner, came out and inspected our current setup and we talked about what our hopes were with a new system, and he actually listened. We had several wants that all seemed to be the priority for our new system. The outdoor coil had to be quiet in operation and not look terribly out of place, why? Because. We wanted a more even temperature to be maintained, no huge swings above and below the desired temperature as well as a system that wouldn't break the bank in purchase or utilites. I knew enough from a lifetime in the construction trades that I was asking for the impossible, afterall my current system was still working and I didn't have to replace anything, yet. Steve emailed us pricing for three systems, trying to meet our expectations as well as keeping the price reasonable. I was able to talk with him again, and ask questions, making sure what we would be buying was going to be the best decision for the money, all thoughts of doing nothing had gone out the window. Steve was knowledgeable and forthright in his communication and ultimately we settled on a high end system that would give us the best product we could hope for. Installation time came and it wasn't without a few hiccups, but that's the nature of any remodel and Redrock HVAC worked through each challenge, professionally and courteously. It has been a year since the installation was completed and I can honestly say every step of the way my expectation has been exceeded. The temperature is comfortable and consistent both on the main floor and in the basement and I love that the blower runs (at my discretion) constantly, cleaning the air and evening the temperature. Heating or cooling, the force of air coming out of the vents is never a distraction and I could never say that about my old system. My natural gas and electricity costs are lower and best of all, when the air conditioner is running and I'm entertaining in the backyard, the outside coil fan is so quiet I have to look at it to see if it's even on.

I was referred to this company after speaking to my brother in law who is in the construction…read moreindustry. He said he highly recommended them and he was right. These guys were great. Professional, quick and honest. I had my air conditioner looked at by three different companies. Scott Hale was first. I got a groupon for a tune up. They told me it was fine, replaced a small part but it still didn't work. They came back and added coolant and that didn't help either. They kept telling me it was fixed but it never worked. The second one wanted me to replace the coils at a cost of 1000-1800 he was nice and seemed to be trying his best but didn't seem very knowledgeable so I wanted a second opinion on such a large repair order. Then Red Rock came out and looked at it. Within minutes he had found the issue, fixed it and it was not the 1000-1800 I had been quoted. He was honest, quick and had a VERY good understanding of how air conditioning units worked and how to diagnose issues. I wish I would have found them the first time. The technician even talked to me about how to maximize the AC's effectiveness, best maintenance routines I could do myself, best and most inexpensive filters etc. I highly recommend them. I didn't get charged through the nose for ineffective fixes or upsold on a new unit.

I can't recommend Chris and Brandon Rhea enough for any heating or air needs! They installed a new…read morefurnace for us and I was very pleased with the service. Their prices were MUCH more reasonable than other companies I contacted. They helped us determine the best unit to purchase, and there was no pressure to buy something more higher end than we needed. They were able to work us into their schedule quickly and the installation took less time than expected. They cleaned up everything when they finished, and our new furnace is working great. We will definitely use them for future furnace maintenance and likely an AC in the future.

Robert Walton and his team are the best. They've always been responsive, quick to diagnose a…read moreproblem and their prices are fair. One of my favorite things about Robert and his crew is that I have found them to be honest and fair in their pricing. They're not the cheapest crew in town, but they're really good at what they do and I feel I've always received excellent value and service for the money spent. They've handled plumbing, heating and air conditioning for me in the past and they're my go-to for anything mechanical. My entire family uses Walton Plumbing!

I cannot say enough about Robert and his company. We have been loyal customers with Robert for…read moreover twenty years. Responsive, respectful, get service, tremendous value; and all around great people. Robert has serviced and installed water heaters, faucets, numerous repairs and did great work with our basement remodel. Look no further.

My AC decided to die on me last week and these guys were amazing!…read more First of all I live in a gated community of townhomes and my unit is in the middle so access is not an easy task. Upon arrival these guys were friendly and very informative. They assessed the situation and let me know the fan in the unit had been completely destroyed by something getting into it. Both of my outdoor AC unit and the indoor funace/ac were 20 yrs old and not functioning well to begin with, then it started making a rattling sound and was super loud then it just stopped completely, which is the reason I called. Chase was very helpful showing me my different options and explaining the difference between them all, he offered the option of financing and helped me through the payment process and explained clearly when I asked about thier cancelation policy which was as simple as if you cancel then u are refunded your deposite in full no questions asked. The delivery of the unit was complicated as I am the middle unit in my complex so They brought in a crane and Regie helped the incredible operator direct it onto my back deck with no damage to my gutters and precision of placement, he put the new unit in place and had the old unit removed again by crane which is quite a task but such an amazing option to have especially in my situation. He also removed my old furnace/ac in the basement and brought all new equipment down for the following morning. He was a one man show on this job aside from the crane operator, I'm assuming because of the 4th of July the day before, and he crushed it!! The next day Todd and his partner showed up early and orked diligently and effectively! They we're able to come up with solutions with the thermostat and wiring that saved me some dry wall repair, which I greatly appreciate!! Overall my experience was very positive and I would highly recommend this company to anyone looking for an honest, reliable, and trustworthy team of employees and buisness!

Please disregard my previous 9 year old 5 star review…read more Something has changed with this company, IMHO, and not for the better. Several weeks ago I made an appointment for a general routine furnace and a/c inspection and service. They booked me for 6/18...I asked for an early morning appointment and was advised that the closest they could come would be an 0800 to 1100 window. Had not heard anything from them until 6/18 when I called them at 0900 to see if I was scheduled...they confirmed. At 0955 they texted me to advise the tech was running late but would be there shortly. I texted back and asked how many calls the tech had made that morning. I received no response. No one ever showed up. At 1100 I called to reschedule as I couldn't wait around any longer for them. They suggested that I not reschedule as they were several weeks out and couldn't get to me until il mid-August. I couldn't believe that...a long time customer who purchased a full system from them 9 years ago...who has had them service my system every year for both heating and cooling...and this is how they think they should solve a problem that they created. They have absolutely zero problem wasting customer time, and make absolutely no effort in trying to remedy a situation in favor of the customer. I told them that I was taking my business elsewhere. Maybe there has been a change in ownership and/or management, but whatever it is, I'm staying away from them...far away.

I recently have a fantastic experience with HVAC . My heated unit was not working and in a hour he…read morewas at my house. He was very friendly and helpful. I highly recommended. I was very happy to be able to solved . Thank you I really appreciated all your work.

Tristan said he would install the new furnace that we purchased, which he did for $1500 in 3 hours,…read morebut left it inoperable and without a vent piece despite saying "if any extra material is needed, I can handle that". He said the add-a-wire was broken and we'd need to get a new one when actually, all he needed to do was set a refrigerant setting on the control board (which another installer knew to set to get it working well). He also stopped responding to our texts to have him bring the 2 parts and finish the job for two weeks as we were suffering with heat and no AC. He justified this ghosting by being out town. So we had to hire someone else. We wanted to be reimbursed $300 for having to hire someone else to diagnose and set this setting. He refused. To not take care of the settings to make the unit operable is deceptive when the agreement was that he would "install the furnace". From some research online, an "installation is generally understood to not just encompass the physical placement and connection of the unit but also the necessary configuration, adjustments, testing, and setup steps to ensure the system is fully operable and safe to use". It was also deceptive to say he would handle extra material and not replace a bit of venting. But I generously let the vent concern go. When I asked him to refund us for having to hire someone else to set this setting, he said, regarding dealing with settings: "I don't do that." I responded that if I'm paying someone $500 an hour, I expect professional know-how and a complete install. He called us ridiculous for essentially wanting an actual working furnace and not having to pay someone else extra to finish it. Despite me explaining that the setting was the issue, and that the next technician restored the power to the thermostat simply by setting that, he insisted the furnace wasn't working because we didn't upgrade the wire to the thermostat. Tristan said regarding the wiring, "this is the proper way to install WITHOUT changing any settings on the damn furnace" But research online says that the furnace will not operate properly without correctly setting this. In fact, it was an obvious issue that the blower was always on with no thermostat wire connected, which the second installer identified and said should not be happening given no signal from the thermostat telling it to turn on. Further indicative of his unprofessionalism, at one point he said, "Thanks for trying to take food out of my family's mouth for no reason." I responded, "thanks for trying to take food out of my families mouth by not being professional and costing us more money" (by having to hire someone else to finish the installation). He's probably feeding his family just fine with how much he's being paid per hour, but he very would could have trouble with that if he continues down the reputation-destroying path he's currently on. Tristan is likely prone to charge a good amount and do a half-ass job and then justify his incompetence. Beware.

Jason was awesome! He was able to come out the same day our AC died and quickly diagnosed and fixed…read moreour problem. Fair. Reasonable. Friendly. Fast. Professional. Highly recommend giving him a call if you need help!

Requested a quote on Heating /AC / Tankless Water Heater replacement for existing unit. They came…read moreout looked around, took no notes. Snapped a few pics. I told me they would have a quote in a day or so. No quote by end of next day. Reached out no response till the next day. Said they were working on quote and would send it. Gave me some ball park pricing over the phone. Said he would send quote. Still nothing. These guys don't do what they say! I would worry about any work they promise.

Oh yes, High-Tech Heating & Cooling is THE one for HVAC if you need prompt, efficient, and…read moreprofessional service. I called them on the July 24th holiday. Shawn answered and scheduled me for first thing the following Monday morning. He showed up on time and went right to work on my swamp cooler. He was honest and tweaked it a bit to improve its performance without upselling to inflate my bill. The charge for the service call was reasonable. Shawn even wiped out a wasp nest he found (sorry about the surprise pest control). Finding someone honest, timely, and willing to listen and explain everything is rare. I'd give Shawn 10 stars if I could and highly recommend High-Tech Heating & Cooling. Thank you!!

Fast, skilled, honest, reasonable, what more can you ask for. Shawn replaced my 50 year old AC…read morewith a new one, and it works great. Unlike other contractors I had contacted, he didn't give me a line of BS and try to sell me a lot of stuff I didn't need. I'm a retired engineer, and know the difference. He has my whole hearted recommendation.