My furnace stopped working while I was camping during the 4th of July, and when I got back, it was close to 90 degrees in my house. I called an HVAC company to give me an estimate, and they told me that I needed to replace the entire motor costing $992... I told a friend that I was going to have to cancel my vacation the following week because of this expense, and he recommended a second look from Wane and Genuine Comfort. Wane was at my house the next morning, reviewed the situation, and SAVED me over $800 DOLLARS on the repair. It turns out I didn't need a new motor, and the repair took less than 30 minutes. I highly recommend Genuine Comfort to anyone. read more

I can't speak highly enough about Wayne and Genuine Comfort. When we needed a new furnace and AC, Genuine Comfort explained why and explained the risks and costs of continuing with our older system. There was no pressure, just clear explanation. Once we had our new HVAC system in place, there was an issue with the thermostats and their precise programming. Wayne and his staff were endlessly patient in their attempts to get the thermostats to perform as we wanted them to--swapping off what they had originally installed three different times until we felt we had full control or temperatures and times. We were not charged for this, and Genuine Comfort was always good natured and courteous. It's hard to imagine a better and more customer-centered company. Highest rating! read more

Once again, I highly recommend Genuine Comfort. This time Tyler came out to look at what I thought was a potential big $$ problem. Tyler took the time to explain the issues and recommended solutions. This HVAC will always have my business. read more

We LOVE them. They show up when they say they will. We get an in depth explanation of the problem and what needs to be fixed. They were wonderful when we were doing our addition. We understood why they were doing what they were doing when running the ducts. They also coordinated with our plumbing guys to make sure they didn't interfere with each other. They are always ready to explain what they are doing and why. They also explained to me why I didn't need the super expensive filters for my furnace. They were also great when they had to get creative with some duct work when another contractor goofed and gave us bad information about their part of the addition. Wayne came over and 30 min later, had a great fix that made both issue work. I recommend them to everyone. They are honest and great to work with. read more

Genuine Comfort was recommended by my well-trusted handyman, and they're now on my favorites list. They truly lives up to their name. Wayne, the owner, came to fix our furnace within two hours of my first phone call. Without sharing the grisly details, I can tell you that he had to get creative to thaw out our frozen drain line, but he did it cheerfully, quickly, and professionally. His associate, Jared, came later to work on the memory board. He also was quick and professional. The cost was much lower than we had feared! The next day Jared had to come back, because we thought it was broken again. Turned out I had flipped one of the two power switches accidentally. He did not mock me or act put-out. He gave the whole system the once-over again, and rigged the space heater (still thawing the drain line) and the door so that we wouldn't accidentally turn it off again. He was here about 10 minutes, and he was as pleasant as could be. NO CHARGE FOR FIXING MY KLUTZY MOVE! They have nice people answering the phone promptly. They called me, as requested, to tell me when the tech would arrive. They accept Visa/MC/checks/cash, and they gave a clear receipt. read more

Prompt. Professional. Excellent work installing my new furnace. They are my new HVAC & water heater guys. I'd recommend them to anyone!

Genuine comfort keeps our furnace and air conditioner running well! They have helped us make sure we are getting the best efficiency out of our units to help us keep our energy costs down! I would highly recommend them! read more

Wayne and his crew are great. Their prices are very fair and the service is outstanding. I highly recommend them.

Every review here is a 5, even the ones that are hidden. All of them and there's nearly double the ones that didn't make it that did. All of them. 5. I can't think of another place like that nor one that deserves it as much. These guys are flat out spectacular in knowledge and service and as far as going the extra mile, they left that extra mile quite a few miles back...that's how much further they will go. These guys are that one great business you want to know about that goes above and beyond and when it's cold and the stupid furnace won't work right, you need something on demand, right then. Not hyperbole at all, this can quickly be life and death and these guys get it. They want it to be right, they care and they take care of people, treating them as I'm guessing they would want to be treated. Best of all, once they make it to where you are, diagnostic and frequently repairs are done with a minimum of hassle and delay, setting things to right and up and going nearly immediately. By far the best HVAC company I've seen. Ever. read more

I definitely want to do a review for this company. We had an air conditioner break down that was on the roof of a three story building. We had one company who was scheduled to repair it, but after waiting a day and a half, they arrived and said they could not do it because of the height. After calling many companies and finding that they too could not do it, we contacted Genuine Comfort. Their attitude was that they would figure out a way to get it done for us, and they did. Every person we dealt with from the office to the technician was a pleasure to do business with. The technician was hard working and professional. Our situation was a difficult one, and he worked very hard until the job was done. Thank you Genuine Comfort! My family was very impressed! Thanks, Cheryl read more

Amazing customer service! They replaced our old air conditioner with a new one last summer. Wayne ( the company's owner) could not be any nicer and he actually saved us money instead of selling us something we didn't need. We had a small problem this spring and Wayne showed up that evening the same day I called. Unheard of!!! read more

These guys were great. Got here on time, were very friendly and knowledgeable, and completed the job quickly and efficiently!!

A++ company! When you are looking for someone who provides a service that you have to let in your home I am weary . . Not with Genuine Comfort! Wayne is incredible and makes you feel at ease. His team is the same way - trustworthy, honest and they have the attention to detail that I look for! Thank you Wayne! read more