I went there in February for a cleaning and was told I needed a crown replacement and a small filling. I wanted to schedule but needed to wait for "insurance." I received my EOB and called and tried to schedule again, but still they said they would call back and didn't. I guess they don't need the business? I'm going somewhere else now, after being here for at least 3 years. Good lucik getting an appt. or a call back! read more

I was very well cared for by Dr. Creech and her staff; very patient, understanding and calming while I underwent deep tissue cleaning. Excellent "chairside manners", and extremely professional. I've only recently become a patient of this office, and admit to being very pleased. read more

Dr. Creech is the BEST dentist ever! #1 She dosnt hurt me! #2 She dosnt hurt me. #3 She is the coolest motorcycle riding. Roler Deby Woman who is also a Dentist. #4 If you get on her good side she might just give you chicken eggs. #5 She dosnt hurt me. I am moving to Maine and I will miss my dental appointments with a really caring dentist. Cant say enough about how great she and the whole staff is. read more

While Dr. Creech is very gentle, I have never had so many issues with fillings falling out, crowns not fitting, and dental hygienists with a lack of competence. I just got another dentist, frankly not even highly rated, but the issues he found and repaired made me wish I'd switched years ago. Do yourself a favor and go anywhere else. read more

I was Dr Cynthia Creech's patient for around two years. I do not trust Cynthia Creech's billing practices. I have dental insurance that covers two cleanings per year. However, during my past two appointments I have had unscheduled procedures done in a way that I could not deny the services, and then I was billed for those procedures and told that my insurance company would not cover the costs. The first event unfolded as follows: I showed up for my scheduled cleaning. When I sat down in the chair the hygienist told me that Dr Creech wanted me to have x-rays done. I said that I did not think my insurance would cover it but the hygienist gently insinuated that they were going to be done. Basically, I was put in a situation where either I let the x-rays happen or I had to have an uncomfortable conversation. Sure enough, my insurance company did not cover these x-rays because these particular x-rays are only covered once every five years. On my next and last visit I showed up for my scheduled cleaning. When the cleaning was done, the hygienist told me Dr Creech was going to take a look at my teeth. I didn't think anything of it. Dr Creech spent about 3 or 4 minutes looking at my teeth after the cleaning, and I left the office. I got a bill in the mail for her time. Dr Creech called it a periodic oral evaluation. When I asked that her office waive this fee since I had never requested the evaluation in the first place, they informed me that it was my responsibility to know what procedures were not covered by my insurance company. Fair enough. But am I also responsible for knowing when they are going to perform an unrequested procedure? I called my insurance company to file a grievance, and they informed me that a dentist needs to tell his or her patient that a procedure is going to be performed, particularly if that procedure is above and beyond the reason for your appointment. Dr Cynthia Creech may very well be an honest dentist. However, I personally do not find her business to be honorable and I strongly distrust their billing practices. read more

Our family recently switched from Dr. Melanie Asnani to Dr. Cynthia Creech. Asnani is out for the money only and is dishonest. Creech is very caring and easy to talk to. When I went in for a broken cap, she waived the office fee. I actually look forward to going back. Her staff is fun and friendly. read more

Dr Creech has been my dentist for 4 in a half years and she is an amazing Dentist. She has help me from cavities, to root canals, to give me a million dollar smile. She always giving great explaining for the treatment I needed and she never made me feel bad for not doing it sooner. Dr Creech is very knowledgeable in what she is doing, and has up to date equipment. Her staffs are also amazing, very friendly, and always know how to put me at ease. The office is really clean with a modern feel in the hills of Santa Cruz. She is one of the best dentist I ever had, and because of her and her staff, I look forward to see the dentist and not fear it. read more

Still receiving the best care from Dr. Creech and staff! I had an appointment scheduled of course right when the first shelter in place order was issued in 2020. When we were allowed to go back, I went in for my annual cleaning. The staff was courteous and everyone there was clearly educated on COVID safety. Won't lie and say I wasn't nervous seeing a dentist during the pandemic. I was so relieved and put at ease seeing they were taking an abundance of caution. Unless I move, I will never use another dentist! Thank you, Dr. Creech! read more

I would give more than 5 stars if I could. I started going to Dr. Creech because she was close to home and offered appointments after 4pm. I had been with the same dentist for about 30 yeard before seeing her. I am a new patient and she makes me feel we have been friends for years. She is thorough, kind, very gentle and truly wants the best outcome for her patients. Debbie at the front office is great and compassionate, as well. I am a huge fan and cannot recommend her enough. read more

Review is for phone calls only: My boyfriend and I just moved to the area literally a month ago. We had an emergency and called to see if they would fit us in. I was explaining the situation and she asked to call me back (no worries at all). She did indeed call me back 20 minutes later - however it was just to tell me that they don't have any appointments available today. That was fine as well... she told me to call Felton Dental because not many dentists are open on Friday, fine as well. Then I asked if we could make an appointment for Monday just in case no one can see us today... that when she turned rude "we don't make maybe appointments just so you might be able to come in". Like whatt, lady I just told you we have an emergency situation - why are you being rude? Like ok... oh well. I found a much better dentist office that was understanding and very sweet. read more

Our family used to go to Dr. Creech until we moved away from the area. This is a kid-friendly dental office. There is a play area filled with toys in the waiting room and a treasure box for the kids after they do a good job for their dental visit. My son had a great first dentist visit with Dr. Creech when he was two. The dental hygienists are always very gentle and thorough with cleaning. Front desk is always friendly and helpful at explaining the charges and scheduling/rescheduling appointments. Billing is always on point. There was never a wait when we came in. Dr. Creech also helped create my beautiful smile. I have gotten so many compliments. She was very particular about the shape of the crown for my implant; she shaped it and shaped it until it was a perfect match to my other teeth. There was a minor incident when she was screwing my crown on. The screw snapped off but she was able to take out the broken screw and restart the process in no time. She still gave me 3 complimentary sets of retainers as a courtesy of that minor incident. Make sure to get your appointments ahead of time. Dr. Creech and her team are so good, so they are booked about 6 - 8 weeks ahead most of the time. But they are always able to make room for emergency visits. We had a great experience at this office. If you're looking, this is it. read more

Dr. Creech is the best dentist I've ever had. The hygienists Samantha and Amanda are good too. Expertise, professionalism, along with a gentle touch and explaining what was going to happen every step of the way went far in calming my nerves. And Debbie at reception is as sweet and helpful as they come. I'm actually not dreading my next visit in 2 weeks... and that is a first for me with any dentist! read more

Can't say enough good things about Dr. Creech and her staff. I've never had such a gentle dentist (except my father in law) and am so impressed with how informative they are. Each time they go in your mouth to do something they tell you what they're doing and what to expect. I've had multiple crowns and cleanings done here (and many other procedures in other dentist offices...I have bruxism and TMJ which causes a lot of issues) and I'm always impressed with the service and treatment. Office staff is kind, efficient and informative. read more

The most gentle, thorough cleaning and exam I have ever had! Top notch professionalism too. I highly recommend Dr. Creech and her staff read more

Be warned. I had fillings done about a year ago and my teeth still feel gritty from where she put the fillings. I asked her to fix this and she filed my teeth down so far on one side my bite is now uneven. The excellent dentist I went to after(Dr. Vainer in San Jose) said I didn't need the fillings in the first place, and that she would have failed a test in dental school if she had put them in like that. I only gave 1 star because I couldn't put zero. I now have to live with her mistake forever, and strongly advice alternative dentists. read more

I went to Dr. Creech several times. I feel like she doesn't listen to me, and prescribes treatments without explaining why they're absolutely necessary-- things I've never heard from other dentists. I wonder if she's just trying to sell services. Anyways, I got creeped our and won't be going back. read more

I am shocked to see 1 negative thing about Dr. Creech. My family has been seeing her since she opened her office in Ben Lomond and never have we been confused about any billing or procedures they do or are going to do. She has always communicated clearly and gently what we need to have done. Her staff is professional and could not be more friendly and competent. I refereed many to her office and have yet to hear any negative feed back. I suggest to those that did not understand what procedure they were going to have or how they were going to be billed take some responsibility. Most folks do not ask enough questions and this is probably the case with the negative reviews I have read here. I am afraid of dentist and loathe going but because of her staff and Dr. Creech's demeanor and gentle hand I make it in more than once every 5 years. Thanks Dr. Cyndi and Staff Melissa B. read more

I have been a patient of Dr. Creech for several years. I found I hygenist at her office that I like. I have always had good experiences with the doctor and her work. there is never a long wait if you have an appointment. She makes sure you know the cost of the procedure well in advance. Her office is very savy about working with insurance companies. All is good at Dr. Creech's!! read more

Very nice office. My son had to get a root canal and fillings. They reffered us to a great Dentist for root canal but filled the fillings at Dr. Creechs office. Very impressed how they handled my scared child. Thank you. read more

I love this dental office! It is warm, friendly and clean. I have feared a trip to the dentist for the last 2 years and this office made my experience relaxing. The dentist and her staff are very gentle. Their front office staff was knowledgeable and explained all treatment plans. The best part is that they are extremely affordable. I will be continuing my dental care here. read more

I've been Dr. Creech's patient for several years and have always been impressed by the professional yet friendly attitude of her and her staff. Scheduling has been a breeze and billing has always been easily laid out with a multitude of options for the more complicate procedures I've had done there. I have had multiple fillings and several crowns done through her and have been pleased with the results of all of them and would not hesitate to recommend her services to anyone. read more

We have been patients for approximately 3 years with Dr. Creech. She is the most enjoyable dentist I have experienced in my older and younger years. Two of my family members were dentists and I can appreciate Dr. Creech's "chairside manner" and quality of work. She is very friendly, personable and explains in great detail any dental needs and solutions. Dr. Creech incorporates the little details that can make a dentist visit as comfortable as possible: allowing your favorite mp3 music to be brought in and played during your visit, diverse reading selection & a very helpful and friendly front office team. The front and back office team Dr. Creech has assembled always provide the most detailed assistance in billing, appointments and general information. If any dental conversation comes up between local friends/acquaintances, I always recommend Dr. Creech is well worth a visit! read more

Just became a new patient here, got an excellent cleaning and checkup. Everyone was friendly and professional, nice clean office. Will be going every 6 months for the foreseeable future read more

Mani di veluto. Sweet office in the woods. Awesome dentist and staff. My teeth are happier than ever!

My son needed long overdue Dental work, so we took him to see Dr. Creech. Wow was I impressed. She has a great front office staff, Debbie, which gave me a speadsheet of all treatment needed and the costs involved, especially my part. Her assistants , kept my son calm and relaxed during each of the many times he needed to be there. His attitude about her services improved with every visit to the point of me not even needing to be there. He actually looked forward to his visits. Back to Dr Creech, she was really great with him and even offered at no extra charge to personally handle even his really overdue teeth cleaning. She was really great at giving him all the shots he needed as he did not even need nitrous after the first visit. His teeth are now almost perfect after years of neglect, and Dr. Cynthia Creech and her staff deserve many kudos. read more

Dr. Creech is, to me, a rarity: honest and straightforward without being judgmental. I always get just the right amount of time spent on me. I never feel like I'm on an assembly line, mostly waiting for staff to free up to work on me, which means I'm always out of there in a pleasantly short amount of time. I'm a bit surprised by the negative reviews, since I've never had anything unexpected, but, then, I make sure to know around how much things cost and what insurance covers. I do this particularly for big-ticket items, which x-rays, cleaning, and an exam hardly qualify as. I gladly pay a couple extra hundred out of my own pocket to get that more often than every 6 months (not the same as twice a year!) if it means avoiding a crown that costs twice as much. read more

My first visit to a dentist in 2 years as my dentist for the past 30 years retired! All staff are friendly, courteous, helpful and fun. Dr Creech is an amazing dentist who made me feel instantly comfortable. I have found my dentist for the next 30 years!!! read more

I'm sneaking up on senior citizen status, so I have had lots of dentists. Creech is by far the best I have ever had. First, the technology is up-to-date (right down to instant x-ray imaging on computer terminals). Second, the entire staff is competent and kind. Dr. Creech herself is as gentle as they come (so far she has done a filling and a crown, and I experienced no pain, discomfort or agitation). Here is the kicker. I have had trouble with dental anesthetics for ages. I routinely walk away from dental appointments with headaches that keep me from working. I mentioned this to Dr. Creech (as I had to other dentists) and she picked a drug and a dosage that let no side effects. In fact, I am typing this have left her chair moments ago with a still-numb cheek. In short, if you are in the San Lorenzo Valley, this should be your dentist. read more

I am not afraid to go to the dentist anymore! I'm writing this after my second crown by Dr Creech, and all I can say is that it is hard to imagine what could have gone better. The staff is very friendly and competent, they make sure you are comfortable, tell you what they are doing. They also have very convenient hours (they have some 7am slots) for us with long days at work. I fully trust them with my teeth. read more

Dr. Creech is one of the best dentists I've seen. I recently went to see her after going 3 years without seeing a dentist. Her office staff whisked me in with almost no wait, and started working. Dr. Creech chatted amiably with me as she worked, and then turned me over to the kind (yes, I said KIND!) ministrations of her hygienist. Neither one berated me for my failure to floss, instead giving me alternative suggestions on gum care (which, I must admit, I haven't been following). When I went back for fillings, the good Dr. Creech did her drilling and filling with a minimum of discomfort. I actually look forward to going back! read more

I saw Dr. Creech yesterday. I have nothing but good things to say about the office and their practices. They were concise with the billing, got me in with no wait, and made me feel totally comfortable. I went in for a root canal, and to my surprise and delight, found out i might not need one, and perhaps my pain was coming from a botched filling in which the metal was touching my gums and irritating them. Dr. Creech has a professional approach in her diagnosis, and doesn't just dive in with drills wailing. I felt ZERO pain, including the numbing shots which I do dread, and her hands are steady, and skilled with her tools, and she is gentle. I could see the focus in her blue eyes as she worked on me, and she earned my trust. Dr. Creech, you have a big hug coming! See you soon! read more

Updated, I have been seeing Dr Creech for dental care for four years. She is an excellent doctor, her staff is professional and the upgrades to the office look amazing. She also has a sweet friendly dog that lives in the break room. read more

Dr. Creech is great. I have been to a lot of dentists throughout the years and she is by far the best! She is not out for the almighty buck. If it can wait she is not chomping at the bit to do a root canal and charge you an arm and a leg. Office has up-to-date technology, the staff is friendly and great, and Dr.Creech is just a sweetheart. I would say that even people with dental anxiety would be wise to choose her because she is so calm and relaxing. She will listen to you and do what is necessary for any situation. read more

I love Dr. Creech. My boyfriend and I suffer from anxiety and Dr. Creech and her staff go out of their way to make sure we are comfortable. They take their time and there is no pressure. They even let me reschedule an appt. with no charge when I was having too much anxiety to stay. They are also very good to cash patients, offering a 10% discount for paying on the day of service. I drive all the way from Capitola to Ben Lomond because I feel the service is worth it. read more

She is amazing! I have not been to a dentist in 5 years.....her staff is awesome and caring just like she is! Totally worth the drive to come here. read more

I was recommended to see Dr. Creech by my former hygeniest, who has subbed in Dr. Creech's office. I thought the hygeniest should know which dentist does good work! And she was right...I had a filling replaced that had fallen out. Dr. Creech gave me the novicaine shot painlessly. The filling was in front and the color match is perfect! I will continue to see Dr. Creech for my regular dental care. read more