Unfortunately, our experience with the front office staff has been very disappointing. They rarely…read moreanswer the phone, and when they do, the receptionists are extremely rude and unhelpful. My mother needed an appointment and was told nothing was available for months, with no effort to assist or offer alternatives. The attitude over the phone was unacceptable. That said, Dr. Janet is excellent and has always been professional and caring. Sadly, the poor behavior of the front office staff has outweighed the positives, and we will be changing providers.

Call to make an appointment spoke to Jocelyn. She let me know that I would get a call back later…read morewaited to the end of the day and called before they closed to let them know. I have not received a call back to schedule my appointment and that this is important to me. Long story short Jocelyn said I was welcome to switch providers if I needed to. Definitely made me feel unvalued and cared for not what I'm looking for in a medical facility.

I'm surprised by all the negative reviews. I've used Dr. Roberts-Peete as my PCP for about 5 years…read moreand haven't had any issues. I will say, my main purpose is for annual checkups and I'm generally pretty healthy and don't require much. Recently, I've had issues calling them. The office fax # is listed on at least two websites. I had to go in person to make my most recent appointment and the receptionist gave me multiple numbers to call. Feel free to use these if you experience the same issue: 310-727-1723 310-727-1722

I am writing to express some serious concerns I've been experiencing regarding my medication…read morerefills and the challenges I have faced in reaching your office directly. I have found it very difficult to obtain timely refills for my medication, which has been affecting my treatment plan. Additionally, I have struggled to contact the office directly for assistance, as my attempts to reach out have often gone unanswered.

Got to admit, it's a little bizarre checking into a healthcare facility - within what is…read moreessentially a strip mall. It's an odd vibe, to be sure. But I was pleasantly surprised when I walked through those front doors the first time. Covid practices are strictly enforced. I cannot rave enough about how clean and well maintained - and downright brand-new-looking this facility is...it is truly a world unto itself, once you step inside. The doctors are savvy pros. I have been treated with kindness and respect by all of the staff and nurses that I've encountered here. The facility is part of the trusted PROVIDENCE HEALTH NETWORK and, with them, you have access to charts, blood work, progress updates, appointments, RX-refills and reminders...all at the tip of your fingers / online. I have huge respect for my doctor (Wenger) and think this facility is top notch. If your insurance aligns with Providence, you should consider this location.

How unprofessional can you be? I had an appointment scheduled incorrectly TWICE for diabetes…read moremanagement. I couldn't get a refill on my medication without an in person appointment but they can't even properly schedule an appointment for me to be seen? Make it make sense. Not to mention the two times they "made" the appointment it took me 30 minutes on the phone both times. This all started because I felt unsupported by the doctor I was assigned and asked to see someone new. It's the day of my appointment and I got a call nearly 2 hours before I'm due for my appointment to be told they fucked up again and the best they could do was get me in to see an NP. So since both their front desk and doctors seem to lack professionalism I will no longer be getting "care" here. I'm seething, how incompetent and frankly reckless to my overall health and wellbeing.

Perfection at it finest!!!!!…read more I've been coming to this practice since the first day Dr. Khan took over. It's been a wonderful 15 years and hands the the best medical office in the South Bay. I've lived in the valley for 8 years and "still" go see Dr. Khan and my wonderful Ms.Kathy (I love her to death) I drive 26 miles but they're totally worth it each visit. Khan's bedside manner is top notch you feel like your talking to your dad. The office staff is beyond kind, informative and super funny they really welcome you & make you feel super at ease. Kathy is the glue to it and will let you know EVERYTHING so rest assured when you come. Bottom line Dr. Khan and his entire is the office you want to be affiliated with. Justin Burkley

Front office and back office staff are amazing. They go above and beyond to assist patients. Dr…read more Khan is thorough and professional. My husband and I switched from Kaiser and couldn't be happier. Támara & Calvin Howard

I was told I would be giving the results of a blood test over the phone then on the phone I was…read moretold it would be held hostage for me to come in for another appointment. So, I won't know about my cholesterol levels

Had the worst experience ever with the health care "professionals" here. The doctor was running…read morealmost an hour behind on my appointment, the nurse took my vitals and I waited in the front, when she called me back to the room and I asked her why is there such a long wait she said patients take a long time so I asked don't you guys accommodate for that when booking appointments and she started screaming at me saying "I don't need this abuse". My wild eyed shocked face made her even more angry as I was exclaiming why are you screaming at me when I'm asking you a question? She said i was standing with my hands on my hips being aggressive accusing her of not doing her job - say what?? I told her I was standing like this when I walked in, and when she took my vitals too, what is she talking about? That's how I stand! The doctor came in later and asked if I was ok (I was still shaking from being called abusive!) and I said no, the nurse went off of me for no reason when I asked about the long wait and he said "I'm not seeing you, you have been discharged from my practice, you need to find another provider". I said oh you don't even want to hear what happened and he said no we don't serve people like you. Wowwww - I'm a woman of color btw and have tattoos on my arms. This is clear discrimination. I was NOT speaking aggressively at all except raising my voice in disbelief and defense about being accused of having my hands on my hips makes me an aggressor, that's literally how I stand. I reiterated several times that I'm not angry I'm asking a question. I did not curse, I did not say anything out of turn. I was 100% respectful. I simply asked a question about why they don't plan for patients taking so long so the folks don't have to wait an hour after their appointment and was berated as an "abuser" who was telling them they're not doing their jobs (never said anything of the sort). I even reiterated that I am giving her feedback as a patient, which she should be considering. No one in the waiting room was happy. A lady had to leave bc she had another appointment and couldn't wait any longer. I have been seeing this doctor as well as the nurse for many years. The nurse has talked on and on about her kid and grand baby which I've always patiently listened to her rantings and have turned the other cheek several times over the years with disrespectful comments about how I have four kids. But enough is enough. Not to mention the fact that I have several heart issues and recently experienced an SVT, I would think any health professional would be concerned with patients health - I was still shaking from the experience with the nurse when he walked in and took a deep sigh and said I wasn't ok when he asked me. How did he respond when I said I wasn't feeling OK? He told me to get out and said he will contact my cardiologist to let them know he has discharged me from his practice. It took a few hours to relax from the whole experience. To note - when they took my vitals (and my hands were on my hips then too while taking weight and standing), blood pressure was 110/64, pulse 68. Clearly not "aggressive" as she claimed. It was such a horrible experience shaking for so long, that even after a few hours, my blood pressure was still elevated - went to the medical center at my employer and it was 150/106 pulse 81. I stayed for a little while until it went down to 134/98. Both of them should not be working in health care with treating a patient this way. If they continue in their practice they definitely need emotional intelligence training

Dr. green smith is the best doctor I have came across in awhile. She actually cares and tries has…read morebest to get everything done. The front lady is awesome. She is very friendly, and organized. She knows what's going on and who to contact if you need anything. She is beyond great at her job. The office staff upstairs for pediatric is wonderful. The insurance staff is also great. They help you anyway they can.

The Yelp reviews in here are either fake or they deleted the true reviews, this is the worst place…read moreto get medical care. The stuff are just plain rude and since they deal with low income they don't care about you, literally they will say go to another place if you don't like, the NP and nurses are clueless they just do the basics. there's a lot stuff wrong with this place from care about the patients to basic cleaning.

Dr. Renaud is a very good doctor. probably the best general practice doctor i've had in my adult…read morelife. he takes his time, listens, asks good follow-up questions, and always double checks if I have any additional questions or issues to ask before he finishes seeing me. i highly recommend him. I think Priya's comment below doesn't reflect the doctor or his performance...its seems her experience is fringe.

Without a doubt Dr. Renaud is the best doctor I've ever had. I like his personal manner and the…read moreway he explains medical conditions. I feel comfortable talking to him directly. Under his care I've dieted and exercised my way off of cholesterol and blood pressure medication. He's also a nice guy, I'd like to have more friends like him. I'd also like to comment that his support staff is top rate. They are friendly and professional. They make a valuable contribution to his excellent service. I sent this message To Pyra, You gave Dr. Renaud a bad review based on your experience of the front end office and the provider Health Care Partners. Dr. Renaud is a good guy and a great doctor. I'm sure if you met him you would agree. I've been screwed at several doctor's offices in the past. On numerous occasions I've been kept waiting over an hour past my appointment time and it's put me in a horrible position with my schedule. I understand your feeling, but Dr. Renaud didn't cause your problem. Blast the office in your review or the health care provider. Thanks You should remove your review. It would be like someone being kept waiting at your law firm and giving you a bad personal review because of it.

As far as my husband, who is the patient, Dr. Nguyen has always been really good. Just found out…read moretoday, that Dr. Nguyen has been retired for sometime.

WARNING: DO NOT EVER GO TO THIS DOCTOR OR CONSIDER HIM YOUR FAMILY CARE DOCTOR…read more I dont know why my dad would choose this complete idiot as our family doctor, probably because hes Vietnamese which makes it easier to communicate. Well not me. Im so glad im out of the plan. The last time i went to him to ask for a blood test so I could prove immunization to my school, he didnt even wanna answer my question, knowing that he would have to do it out of charge since im in the family plan. He was walking away from me while answering my question. What kind of doctor would walk away from their patient while consulting them??? All he said was that "everything could be done if you pay" like really? If you become a doctor just so you could charge people regardless of their health, then I advice you to burn your license and just do something else with your life.

Very formal, a bit cold but quality care for what type of service it is. A decent care facility in…read morea not so great area. Bad bedside manner.

I like the doctors in this office, twice they've missed something for lab testing, and availability…read moreof appointments is fairly bad compared to other locations. Can't get an appointment on the app here for a week or two out at the least. Every other location I've been to in OC, Santa Monica, DTLA, even Phoenix always has some availability well within 3 days.

Fractured something and it's a Sunday. No doctors and the ER will most likely overcharge…read more The patients here are lined up based on urgency. So fracture beats guy with fever and medical attention was received much sooner. Staff is really nice, and the pharmacy is next door. The area isn't the nicest, but you can see that these guys aren't here for the money but to actually "be a doctor."

The front office staff is young and unprofessional. They're all walking around on top of each other…read moretrying to find patient files. There's no confidentiality when speaking to you. The doctor walked into the room and asks "why are you here?" No hello or introduction. He didn't put on gloves to examine my wound so I didn't let him get near it. Then he tells his nurse to put on gloves before putting a new band aid on my hand. If this wasn't an emergency I would have gone to my Dr. and received better care. I asked the nurse if she saw the reviews after the Dr. left and she said yeah and suggested I go get my shot at a pharmacy which would be cheaper. Anywho, if you can avoid going here... try. If not good luck.