No call no show. My appointment was confirmed and he was supposed to show up between 10-12. Never…read moreheard from him

My GE front load washer had a small leak from the rear of the machine. I called JP and he came out…read morethe same day. Did some adjustments on the washer and said it was fixed. I used my washer that day and it flooded the room it was in. Called JP back. After 2 months and 3 different parts he said it was fixed. Less than 2 months later the washer started leaking the same way it was before. There were several no calls no show incidents and he was always late when he did show up.

Not a legitimate business. He will say his payment method is not set up. He will ask you to cashapp…read morehis wife/girlfriend Marcella. He never shows up to make the repair even though he has charged you for "parts". Brad is a crook, thief, scammer. He will be caught.

no show for appointment then rescheduled for next day without checking with customer first. Also…read moreonly payment in Cash, Cash App or Chime. Very unprofessional!! Found another repair service as I feel the quality of how this was handled led me to believe not a legit company!!

Derrick was great and affordable! He knew what was wrong with our stove immediately and showed me…read more He had it fixed in a 1/2 hour. Again, thank you Derrick!

He's a life saver. My washer died on me on Sunday night. Right in the middle of a load of laundry…read more I called on Monday and had Derrick out within 3 hours. He fixed the washer's problem and another I didn't know about but got it working better than it ever had been. If anyone needs a quality trustworthy appliance repairman there's no one better to call.

Amazing service. Courteous, quick response and did an A one job of fixing my dryer…read more Thanks so much Theresa

Crooks, do not buy anything from them! I am a single mom, and they are corrupt slicksters. First,…read morethey charged me with deception for coming out to assess what was wrong with my fridge. They claimed any fees would be applied to any appliance or repairs from them, but when I went to pick out something working correctly, they only offered half credit. Mind you, he took out two screws, said it was broken (bad compressor), and charged $50 bucks. Next, the GE appliance I agreed to was not only broken, according to another salesperson, but they also delivered something that wasn't even close! They also charged me for delivery and then told me to find someone to help move it into the house, whom I also had to pay. When I called the next morning to report the unit was spewing water on the floor and not freezing, they suddenly informed me that they would not be able to do anything until next Tuesday. I also had to find another vendor to buy a working unit elsewhere immediately. I asked for a pickup of their fridge and a refund. He texted back that they would do so first thing Tuesday, they would make this right! Today, I received a partial refund, accompanied by a scolding: "We usually don't give refunds, but I'll make an exception." So please do not give them a single nickel. When the owner claims they can charge you to deliver a broken item with a warranty, refuse to service it until they're ready, and expect you to accept more broken units or whatever their plan is, all just to keep your money then this is not a regular business but it is a trap. There was no clear policy posted about this audacity either. It works very much like a scam, in my opinion. As if there was any other option when someone gives you money that works, but your product does not. Of course, they ripped me off for $45 without explanation, while they got to keep my old fridge, which is flat out crooked. It's the part where the owner came off as if he was doing me a favor by returning any of the money at all, which was too much for me. This company doesn't give a rat's bottom about their customers or reputation. No one should be charged for something that is broken. No one should have to store or house their appliances for free. I shouldn't have been asked to wait days for a working fridge while they held onto my money, leaving me with nothing but a headache. No one should be charged for delivery for an appliance that did not work. It cost my household $45 to be inconvenienced by someone's junk and to miss a day at work to pick up their junk with attitude. I do not recommend this for repair or sale; you are better off going somewhere else reputable. In this economy, I thought to buy local and support a small business nearby. I still support buying local, if you can! Just do not, for any reason, help Cold Tech. Your word to customers should be your word, and fair is fair. It shouldn't have cost me anything since I received nothing for the transaction, and it also cost me time at work. The least they should have done is completely refund my money and properly apologize. What I received from them is a valuable lesson but for $45 I do get to share my experience and opinion. Do not do business with these people.

Good service needed help came next morning to help. Nice helpful guys. Bought quality fridge and…read morestove will be returning

I purchased a washer/dry in September of 2017. It was fine until a few days ago when it was making…read morea weird noise and at one point gave off a gas smell. I called yesterday and was told to call back the following morning, which I did. I spoke to an extremely rude person who asked me if I "expected the item to work a lifetime". No.... I do not, but did I expect it to act up in less than a year & a half? No. He then told me they wouldn't be sending the technician out after originally saying they would, because I gave him the same treatment he was giving me. He spoke to me completely unprofessionally. At the end of the day, I purchased an item from you all. If you're going to send someone out, great, even if it's for a fee (if reasonable). But, for you to get smart and tell me "I'm getting upset" like I shouldn't be annoyed at the fact that you're being rude and my item isn't working, is completely unprofessional. They need to shut down. Honestly.

Heather was excellent to talk to she was very knowledgeable, the owner came out and fixed my…read morerefrigerator he was very polite very honest and a reasonable price job will be using them in the future! I was very impressed!

We needed a dishwasher and water line installed. Heather was very helpful answering all my…read morequestions and giving me an accurate quote. Steve came out to Warren. He arrived on time. Extremely knowledgeable about installing both. He was done in a couple hours. Price quoted was the price we paid. Worth every penny. Definitely recommend them for great value, service and reliability. Very much appreciated for their honesty

They always have the part I need in stock, or they can get it in the next day, NEVER longer. The…read moretechnicians behind the service counter are very knowledgeable and extremely helpful; there are no dumb questions. They want to sell you the RIGHT part.

Requested service online and was responded to quickly and given an appointment for the next day…read more Brian diagnosed the problem and suggested we might want to consider a purchase of a new washer rather than to put the money into a 7 year old appliance. He suggested a quality replacement brand we had never heard of but were able to quickly find. Bought it and love it! A&E was suggested to us by a neighbor who had used their services for 15 years!

Three magic words: guaranteed service window. My dishwasher recently started acting up and then…read morestopped working entirely and my attempts to Google search fixes didn't solve the issue. I called three or four different places - Nickel had by far the soonest availability and also guaranteed me a window (they were a little late but I get the feeling that's unusual). Given that other companies basically were telling me that they'd call me at some point if a slot opened up (it's been days and I haven't heard back from two of them), having someone give me any assurance that they are coming is appreciated. The technician wore a mask the whole time he was in my home and asked permission before using my bathroom, both nice things to see. The technician also was willing to try to fix the controls (it was an issue with the buttons) before charging me a bunch to order new parts and have a second service visit, so it cost less than I was expecting. Overall if you need an appliance repaired I recommend calling Nickel.

We called Justin to fix the gas smell whenever we used the oven. After he supposedly fixed the…read moreproblem, we tried contacting him because although the smell improved, it was still there a little too much for our comfort. All of our attempts to contact him were ignored. Justin ghosted us.

Best Stove/Oven Ever!!! Listened to a friend n put my old electric on self cleaning for…read moreThanksgiving. Fried the control unit. Went to Nice Appliance for a 36". They showed me many options. This 30"one $400 n PERFECT Condition. This same unit at Lowe's n Samsung on "Sale" for $749 same day!!! I LOVE IT. Like cooking again and AMAZED I received such a great bargain. Good Store n choice

The owner and his son just showed up to check a washer my friend was blessed with, from the church,…read morecuz it is making a horrendous noise. He walked in with an attitude & his son. Went to the washer turned knobs. Didn't let the washer run, turned to my friend & said, "you should be happy with blessings!" I asked him why he is disrespecting a person in their private home. His reply, "oh, God" Also said he doesn't appreciate me being there as her witness & the church is going to hear about this. Then threatened my friend with, "I'll just take it! Either keep it or I'll take it!" Rudest people I have met. The "great washer" also has the safety feature on the lid, to stop the washer when raised, was removed! Will be talking to the church myself. They sent the devil to my friends house!

Excellent same day service, very respectful and knowledgeable. Very good service.read more

Helped us out on a sunday in a pinch. Teddy is a good guy with the right know how. Thanks!read more