Dr. Incandela treated our basically noncompliant Cockatiel "Ulrick" for a tumor on one wing. He was straight forward about the potential outcome removing the tumor and then proceeded to provide very effective surgery/cheerful and rehab/behavioral intervention. As a veterinarian he's a real deal and I recommend him highly. He may have helped to changed Ulricks "stars" :) (a Knights Tale ref) read more

Cypress Point Animal Hospital - Ulrick with patents of repaired tumor wing - Veterinarians Near Me - Mandeville, Louisiana

I bring my dog Colston (a senior pupper) he is papillon poodle mixed :) anyways they always treat him with such gentle care and all the staff there is amazing! Colston has a lot of ailments he is mostly blind and deaf and doesn't have all his teeth and he is nervous pooper but they never make a big deal of the special care he needs and they get the job done very professionally and with care and respect for my animal! I also bring my guinea pigs here for nail trimmings :) Ps I usually see doctor Joe I believe his name is read more

Cypress Point Animal Hospital - Colston - Veterinarians Near Me - Mandeville, Louisiana

See all

Harrison had a great time today at Cypress Point! Even with his anxiety and nerves they made him feel right at home (: they took him on a walk around the building before bringing him in to make sure he was comfortable and by the time I picked him up he had become best friends with the groomer!! (I believe her name was Gabby?) Well satisfied with the exam, grooming & helpful info from the receptionist! "all around 10/10 recommend" -Harrison read more

Cypress Point Animal Hospital - Harrison saying goodbye to his new friends (: - Veterinarians Near Me - Mandeville, Louisiana

I have boarded my dogs at Cypress Point Animal Hospital several times while on vacation. It's amazing how excited they are when we get to the clinic. Nothing like going to the other veterinarian I used. Needless to say this became my new veterinarian for all purposes. (5 years). Now when I go on vacation my pups are on vacation as well. Keep up the excellent care Dr Pfister read more

Cypress Point Animal Hospital - Edmond Fitzgerald (Fitz to fellow dog lovers) - Veterinarians Near Me - Mandeville, Louisiana

Dr Pfister and staff have given excellent care to our senior Kitty in her last years and months, and now to our kittens. One kitten came with some health challenges, and Dr Pfister has been tenacious in identifying the root cause of his tummy troubles. read more

Have not used Cypress point in over five years; was told by other Vets in the area that they over-vaccinate and can attest that multiple other clinics including the St Tammany SPCA did not perform as many. My real complaint here is that after FIVE YEARS they refuse to stop emailing me after multiple requests to be removed from their mailing list. Not sure if this is purposeful or if they are technology inept but it's in violation of the CAN-SPAM ACT. read more

I live in Mobile, Ala. and was on vacation with my family, friends and my bulldog Rosie. Rosie suddenly became very ill. I was completely confused and baffled as to what could be wrong. I attempted to call my local vet, but they were closed. A close friend uses Cypress Point Animal Hospital and offered to called their office. Dr. Pfister was so patient and kind. He suggested that she had probably eaten something or gotten into the trash. He made me feel that my situation was as important as one of his clients. Thank you Dr Pfister for helping Rosie (and me). We both are doing well! read more

My dog was groomed at cypress point on Monday and caught kennel cough there. Just spent $120 on meds bc of it & The dr was a total ass denying she caught it from there ...she doesn't even go around other dogs! Said it might just be the "weather or allergies". I just warned my neighbor since she also takes her dog there and said her dog also came home with a cough but dr said it was bronchitis. Finding a new vet! There are too many other vets in Mandeville not to go somewhere else. Their groomer is amazing so I wish I had her number to keep her on the side! read more

We have been bringing our dogs here for the past 15 years. The dogs absolutely love going for their bath on Saturday morning. Dr Pfister is a great vet and the staff is very friendly and helpful. read more

Amazing!! I went to Cypress point for the first time this week because my dog was on the verge of dying. After being over billed and not properly diagnosed at Northlake we went to Dr. Pfister. His receptionist was so nice and caring, and got us in in an hour! He saved my dogs life!! Literally, she was doing very poorly after not being diagnosed correctly at Northlake and I had to get another opinion. She's only 9. My trip to Cypress point was amazing, and it cost HALF of what they charged me at Northlake. We went there Wednesday morning and she was bleeding from her eyes and mouth and it's Friday now and Mocha is walking around the house wagging her tale. I'm never going any where else! Thank you so much for saving my sweet Mocha. There is a special place in heaven for Dr. Pfister. read more

Both of our animals have been well-cared for every time we've had visits, boarding, grooming, and procedures. They are always polite and helpful. In terms of care and service, they are exceptional and pricing is fair, especially considering other options in the area. My ONLY complaint is I'm never given full estimates for procedures when I ask for them in advance. When asking for an estimate, customers want worst-case-scenario figures and a list of certain fees that will be charged. I have always ended up surprised at checkout after procedures, so this is certainly something that could be improved upon. Otherwise, great vet. I highly recommend them. read more

Be CAREFUL a ten dollar bath my end up costing 175.00 and a lot of pain for your pet.... I would not recommend Cypress Animal Clinic....my dog was taken there for a bath yesterday....something happened during the bath...I wish I could attach a pic....I have no idea what happened, as no one in the practice will admit anything....he had a large red, oozing, spot on his back...they said it was there when I brought him in..NOT ! Had to bring the dog back to the see the Vet this morning...he needed a steroid shot and two medications.....that he said I would not be charged for...but I did.... I would hope if I had brought my dog in with such a wound. That when they went to bath him they would have called me to informed me of the situation . isn't that what a caring practice should do ??? This practice unethical and has no compassion ... read more

Cypress Point Animal Hospital - That's what Cypress Animal Clinic in Mandeville did - Veterinarians Near Me - Mandeville, Louisiana

$10 baths are a great deal, BUT what you don't know is they REQUIRE vaccines that are NOT DUE! I provided my pets vaccine record and even though my vet's record said the vaccine was not due for 6 more months Cypress Point "REQUIRES" it every 6 months. Just a scam to make more money off of their "$10" baths. read more

Amazing vet, amazing staff. Cannot say enough about how knowledgeable Dr. Pfister is and how much he truly cares. As good as it gets.

The groomer here is a complete joke and should not be employed as one. I took my cat in for a groom. She is a long haired cat that requires sedation to be groomed and cleaned so I am not able to do it. When I got her back I noticed that her butt was not clean. Having been a groomer for a while in my younger years I knew this should not be the case and I would have probably been fired for sending a cat home the way mine was. I called and they had me come back the next day to drop her off again. When I picked her up they made up some BS story as to why the cleaning had not been done and told me that she had a very red and sore rear. I ended up having to pay for the whole thing over again and actually was charged MORE than I was the day before because they sent me home with a $27 tube of ointment for her "red and sore rear". I get home and check her rear. It was much cleaner this time but not 100%. There was absolutely no redness which I already knew. I asked for a second opinion from my brother-in-law in case I was losing my mind and just could not see it. Nope, he saw no redness or sore area whatsoever. There was nothing wrong at all. I didn't need the cream and did not use it. The whole red and sore butt story was made up to cover the bad groom job. $205 total for a groom. Actually it wasn't even a groom. It was a basic hygiene cut. They shaved part of her belly and around her rear. That was it. Give me a break. Unbelievable! read more

My animals are always well taken care of, and Dr. Pfister is a great veterinarian.

Once they figure you are only there to get weekly wash, their goal is to get rid of you! Picked up a wet dog and was told he would not sit still? Then next time told me they were booked! Very rude, could care less! Amazing how people run their business and those they hire! read more

This is a good vet on the technical and medical aspects; however, their business practices are unethical. On two occasions, I was billed for treatments that I did not authorize. The first time, I thought it might have been an oversight, but the second time, I realized this is a customary practice. The first time, my dog who was in for an annual visit, also had hot spots for fleas. Without my permission or consent they administered fluids to her and gave her an antibiotic (at a $100 or so charge to me), for a dog who was there for a regular check up. Again, thought there was a misunderstanding or oversight. The second time, I was quoted $200 for x-rays, and then was presented with a bill for an additional $300 for additional x-rays that they felt needed to be performed because they couldn't determine a break, and without regard for my original quote, because they couldn't find any sign of a fracture. $1000 on my dogs and I was never once asked if I approved the additional treatments. That's unacceptable and unethical. If you go to this vet, just know you're giving them a blank check, and paying for his kids to go to college. read more

Terrible experience. The vet is extremely rude and talked to me like I was stupid. The prices are outrageous and they only care about making money. I brought my cat in and after $1,000+ I was told he was constipated. About 6 months later my cat was diagnosed with cancer. No options were given to me. I was asked "where did you get this cat?" As if I picked him up off the street and brought him in. I had him for 9 years and got him as a kitten... read more

I was inquiring how much it cost to remove the tick under the ear of my dog..the woman in the front desk said they will remove it for free service,maybe it because my 2dogs was been treated there before. THey look at my dog ear and they said there is no tick..It is only a dirt coz his ears is so dirty..Few weeks later the tick grows and become big..SO I bring it there again and finally remove the tick and charge me 35.67$ For removing the tick, I was shocked coz I inquire at first they said free..The only thing I was mad of because the woman give me the paper that states how much I paid but in different owners name and different name of a dog..So I told her,this is not me and that is not my dogs name either..She said,she knows it but they just put under it with the amount that I paid for...I told her to change it and put on my accounts name and the name of my dog...When I got home and look at it...I noticed that what she give me is just an estimate of a preventive collar with same amount...I thought it was a receipt but it is just an estimate..so I went again ask for invoice...Same as usual,they could'nt find it in my record..but in someone else record of different owner and different dog...I told them,that is not me and that is not my dog...so they change it again ..but it states in the invoice...EXam brief for $35.54 which is wrong amount of what I paid for...why they didn't. Put TICK REMOVAL??? That is the only thing they did on my DOg??? Very embarrassing! I will never come back to their clinic..I got 4 Dogs,anyway.. read more

Good vet. Knows his stuff. and will go the extra miles to help you.. However you have to ask what the prices will be before he does anything. read more

DO NOT TAKE YOUR PETS HERE!! This is long but worth the read- I used to bring my dog here for grooming and sometimes boarding a couple times when our family went out of town. Every time I would pick my dog up he always seemed sick almost. And he was not playful, very down, didn't want me to pick him up-very different from when I would drop my dog off. I didn't think too much of it at the time. At one point my dog had gotten a little sicker than usual, nothing fatal, but we brought back him to Cypress to see what they could do. When they brought him out to us he was like a zombie. They assured us he was just tired and needed rest. When we brought him home he could barely move and could barely walk. He just sat up with a glazed look in his eyes, though they could barely open. We could tell something was wrong so we tried to pick him up to comfort him, but he would yell out when we tried to touch him, like it was painful for him. It wasn't even a yell, but a mixture of crying and a loud moaning from the pain. We were trying to lightly pet him to comfort him, but we knew something was wrong so we immediately wrapped him up to bring him to the vet emergency care on Florida St. On the way there he started convulsing and it would happen every few minutes. When we arrived the staff immediately took him in, they were so great to us. They kept my family in a private waiting room. Eventually they came back and informed us that he had had so many seizures that at that point he was brain dead and there was nothing left to do but say our goodbyes. They brought him back wrapped in a blanket, still seizing as I picked him up crying to give him one last hug goodbye before they put him to sleep. It was a very traumatic experience for my entire family. It was not until about a year later when we decided we wanted another puppy to join our family. At the time, I never really thought it was Cypress Point's fault for my dog's death. My family kept saying they over medicated him, but I didn't really believe it. so I brought our new puppy back to them. Whenever I dropped him off he never wanted to go in, he seemed scared. And one time when I came to pick him up, he had BLOOD coming from his anus! Under what situation would that EVER occur? I started to tell some friends and acquaintances and what I heard back was more horror stories of their own. People actually call this place CAMP AUSCHWITZ because of how horrible their pets have been treated. One lady even told me her dog contracted Hepatitis from Cypress Point. So that was the last straw. I started to take my dog to Northlake Veterinary Hospital on HWY 59 and they are absolutely AMAZING. My dog actually runs to the door with his tail wagging in excitement because the staff there are all super compassionate and very sweet towards the animals they care for. I have been so happy with them and so has my dog, who is completely healthy! Please please please don't make the same mistake I did by bringing my pets to Cypress Point. If you truly care for your pets DO NOT BRING THEM HERE. read more