We are currently staying here and I had to take a minute to write a very well deserved review. From…read morethe second we stepped on the property hospitality and customer experience has been a 10/10. Truly. They go above and beyond. The staff is helpful, friendly, the rooms are clean and beautiful. The grounds are exceptional. I really can't find a complaint. We were originally going to stay at the grand Floridian but it was under construction . I am glad it was now. We won't stay anywhere but here moving forward. Couldn't be more impressed.

Pretty spaces in the public areas but the rooms were blah. No artwork on the walls, nothing popped…read moreexcept the dirty carpet. They should take a page out of the Eau in West Palm Beach with eye catching Jonathan Adler pieces. They just need to liven up the rooms. Breakfast area is so nice and staff were friendly and professional. Pool looks nice but super cold. I guess when it's not peak season, they don't warm it up.

Well, this hotel was fabulous. I literally only have two small-ish negative things to say, and it…read moreprobably doesn't affect everyone. PRO's: -Nicely sized rooms - not huge, but not small either. I was assigned to a room with two queen beds, but it was just me, so I had an extra bed to put luggage, etc. on. -HUGE bathrooms, including a separate shower and separate bathtub, and nice amenties. -Excellent customer service - I had some ice packs I needed them to hold on to, in their freezer, and they were able to do that at the bell hop desk for me. -Ridiculously nice pool area - I was staying here for a conference and brought a swimsuit just in case, but as soon as I got to my room the first day - which they upgraded me, to a pool/lake room view, even though I don't have status with Marriott - I knew I had to try out the pool and waterslides. Luckily I had a spare hour before my conference started so I literally ate lunch and then jumped on a water slide, ha. ----There are three water slides: one you require an inner tube for, and the other two you just lay back while on it. CONs: -The area between the toilet and the toilet paper roll is super small. I am not a small person so this is probably why I had an issue, but I ended up just taking the toilet paper off the roll, because it kept hitting my thighs when I unrolled it. -The shower has a handheld area you can use or just the regular shower top (? I forget the name for that). The regular top doesn't have great water pressure, so I ended up using the handheld thing and just keeping it pointed towards me. They have a sign up in the lobby saying that Forbes chose them as one of the nicest properties in the world, I believe, and I can see why. They also have a few restaurants on site, as well as a Starbucks, but most of my meals were included at my conference; I did get Doordash the first day I was there, though. Be aware that for the Starbucks you cannot order ahead on the app, though, and the lines are often long (especially with conferences going on, and there were two while I was staying there, including ours!). I would definitely stay at this hotel again - I wasn't paying for the bill this time but I believe it is rather pricey normally, though.

The JW Marriott definitely looks and feels like a high-end property. The hotel is polished,…read moreattractive, and has the upscale atmosphere you expect from the brand. That said, the price point is definitely on the high side, so expectations naturally go up with it. For me, the biggest disconnect was the service level, which felt more fair than exceptional. Nothing was terrible, but it did not really match the luxury pricing or the overall image of the property. When you are paying premium rates, you expect service that stands out, and this felt a little more average than memorable. Overall, it is a nice hotel, but at this price level I was hoping for a stronger service experience.

Universal Orlando cabana bay resort was a great vacation destination,For me and my wife birthdays…read more The room was spacious and the beds were really comfortable. Nice and firm for a get night rest or a nap after being at the pool side for a few hours. Walk in closet big bathroom ,living room was cool as well. The rooms give you that old 1960 vibes with a modern touch. The resort also featured some old vintage 1960 cars similar to the TWA hotel at jfk airport. The resort had some nice places to go to. Me and my wife enjoyed the bowling alley. We had a lot of fun. Don't forget about the shops with all your favorite carton characters t shirts hats slippers you name it Star Wars, the minions the Simpsons fun for kids all ages. We also enjoyed the cabana cafeteria . I had a spicy chicken sandwich with fries my wife had chicken teriyaki lomein full of nice pieces of chicken ,Which she enjoyed .I also had some chicken tenders and fries from the cafeteria on our stay. We also ordered food from door dash while we were in the main lobby. We ordered shake shack which was cheaper ordering from door dash then buying food on the resort, smash burgers well done with cheese fries, for a little vacation cheat because I'm on a diet. By the way the order came really fast. Don The pool was great especially at night the view was amazing. With the lights shining on the pool and the really nice fire pit they had so you can even roast some marshmallows by it. Also the pool features a water slide for kids and adults. The blow up rafts were $9to17. You also could bring your own as well. You also had an ice machine with cold water free. Plus you had the soft drinks and soda all you can drink for $30 . That was the drink packed. Cabana bay resort also had a restaurant right next the pool outside. Where they had some really good chicken quesadillas with fries. My wife enjoyed that. . I went with the chicken wrap with lettuce and some veggies, It was great to eat pool side with the beach chairs equipped with the big umbrella for shade . Then you also had the lazy river at the resort. That featured a bigger water slide and pool . Bigger than the pool outside the main lobby. The staff was courteous and friendly the stay was fun. Just remember it's kinda pricey . But don't forget about all the theme parks you get to visit for $80 each way .

Stayed here last weekend for a long Memorial Day weekend. The hotel and pools are pretty nice -…read morekind of a 50s/60s vibe, though, the pool area was quite loud and crowded - couldn't help but hear other people's expletive-ridden drunk conversations while I watched my kids swim. The food: the bowling alley is probably one of the best food options on site (other than the Starbucks) - the salad there was actually quite good and not crazy expensive (though, everything is expensive). We also enjoyed milkshakes from the malt shop. The room was fine - we had a suite with a little kitchenette and it was spacious enough for a few days. **My only real complaint (and the reason for my lower review) was the quality of the furniture. My daughter was leaning against one of the end tables to plug something in on the other side the night before we were hitting Epic Universe early, and it collapsed below her. She fell on top of it and some portion of it punctured her leg (we think a metal pin that was poking out from one of the broken legs). We contacted hotel management, and they came with hotel security who did some basic first aid and took away the broken tables (the other one also broke from her fall). We're grateful she wasn't injured more seriously (at least that we know of yet), but it could have been so much worse if that pin had punctured a more delicate area of her body. It also definitely made the next day at the park a lot harder for her with leg pain, etc. They really need to upgrade/inspect the furniture to make sure it's safe for guests.

From the seamless check-in process to obtaining a high floor room with an amazing view, this…read morestaycation was definitely worth it. From the amazing staff in the roaring Fork quick service.; her name is Carolina, she displayed exceptional guest service to the highest level. She assisted my mom and I make coffee choices as well as she told me I had a cute hat. I mentioned she could find the hat in animal kingdom. We also dined at Roaring Fork last night and I had a great Mediterranean salad with chicken. After eating at roaring Fork, we went out to gyser point for some late refreshments and snacks, which I will be doing a separate review for those. The cast members to mention are Josh the chef, Anna the server from geyser point, and Josh the bartender from Geyser Point. The hotel grounds around the property are serene and have a calming quality. 10/10 Definitely recommend this stay cation

Good location, great price for a Disney deluxe…read more This hotel is a Magic Kingdom area hotel but you have to take a boat. However, after MK fireworks, the boat is infinitely faster than the monorail to the TTC. So if you're here for fireworks and want a hotel that's easy to get to but cheaper than the monorail hotels, this is for you. The theming is also beautiful. It reminds me of Animal Kingdom Lodge in the richness of the theming. There's a 9 am tour of the resort to learn about the art. I didn't take it but that tells you how much amazing art there is. There is a splash pad and two pools. Pretty standard for a Disney resort. The rooms are beautiful and if you're lucky you will have a view of the castle and can watch the fireworks from your room. We stood off floor 6 and watched from a hotel window. It was pretty epic. Even rope dropping the boat was pretty quick and not super busy. It actually is a pretty convenient mode of transportation. I would definitely stay here again.

We came to Orlando with some friends and stayed here in a two bedroom. Nice space with a water view…read moreand a screened in patio which is a great place to enjoy morning coffee and afternoon chit chat. It's conveniently located to all the Disney attractions too. It also has a nice pool area and area to walk around the lake too with really nice views. Overall, very pleased. The property is nicely landscaped too. Feels tropical and cheerful. We made arrangements to come back again in a few months.

This week we stayed here for the second time in 2 years. Each visit was wonderful! We were toward…read morethe back of the resort, which made it extra quiet. The accommodations are very comfortable and homey. It felt like a nice and simple decorated apartment. The layout is perfect, with two bedrooms at opposite sides of the condo. We enjoyed the jacuzzi and the shower was excellent temp control and pressure. The screened in patio made it bug free to keep open letting the amazing cool temps come through. We look forward to visiting again!

Pulling up to Portofino was a very exciting moment! It does look like a little town on a European…read morebay. The grand entrance for drop-off reminded me a bit of medieval times! It'd Italian, I know, but it's also constructed by Americans, right? So to me it was a mix of Italian, but also kitsch. Entering the lobby area, I had a similar feeling. Ornate, grand, but slightly gaudy. It kind of reminded me a Real Housewives circa 2011. Definitely unique to Universal properties, but also a tiny bit dark. There was a bit of a wait at check-in but the staff was on it! So many different needs and questions, and they handled it all. Kelly checked me in and she was awesome. I loved her authenticity, helpfulness, and honestly, she really reset my energy after a long trip in. I didn't get into my room until around 4:15pm. I did request a room in a the West wing, and would probably skip asking for that in the future if the wait will be so much longer. I didn't get to try the restaurants I wanted, I was just so tired. Sal's deli and service was really cute, though! But I wasn't crazy about the sandwich (for another review). The winner in Portofino for me? The pools. I really, really loved the quieter pool away from the big pool with the slide. Now that truly felt like I was not in Orlando. The slide in the other pool is fun! The energy is high, playing top 40 hits and such. Great for kids. But the other pool? Playing old school italian music, with mostly adults, and a true villa feel. I think I would go again with family just for the pool. Though finding your way around can lead you to many stairs and a bit of a "maze" feeling. That part did feel authentically Italian, though! Ha.

What an absolutely gorgeous hotel! My friend and I stayed here for 2 nights and I was blown away…read morewith our experience. We spent the majority of our time at Universal, so unfortunately we didn't do full exploring of the hotel. I decided to just do a pros and cons list below of our stay. Pros Express passes are included in the stay! It was super nice to be able to not wait in the general population lines at Universal & Islands of Adventure. Express lines still had a wait, but it was a fraction of the regular line. The hotel was BEAUTIFUL. Everything was well kept and clean. The hotel room and bathroom are extremely spacious. Easy access to the parks! We took a boat ride in the morning and evening to and from the hotel. Cons Something to keep in mind is the hotel is GIANT. I think it's a good thing, but others may not like it if they are trying to get around quickly. I ordered an uber in the morning and it took almost 10 minutes for me to get from my room to the front. Don't order an uber from your room and wait for them to arrive. You should make your way down to the lobby before their arrival or you will miss your ride. The line for the boat at the end of the night from the park was very long. It took about 3 pick ups before it was our turn. I wish they had more boats running at night between the hotel and park. We left the park at around 7pm so I can only imagine the even bigger wait when the park is closing. Overall, absolutely lovely stay! If I am ever able to return, I would need to check out their pool because I hear it's amazing.

We absolutely love this resort! There is so much to do from an assortment of pools to different…read moretypes of golf during the day or playing pool in David's restaurant or table games at Eagles Edge. It's also an easy walk to local shopping centers. We can't say enough good things about the staff. We are Icon members and treated like royalty by the Loyalty Ambassadors, Laura and Thaddeus. Housekeeping is great as well; room is always clean and well stocked. We typically have dinner at David's and sit at the bar where Chris and Sara provide great service! The valet service is also great! We typically drive our Corvette and during the day when possible, they put it under the breezeway to keep the sun off of it and if it rains. We typically hear nothing but good things from other guests as well. We only go to Omni Hotels & Resorts because of the impeccable service.

Beautiful hotel/resort, with an amazing staff. I was recently staying here for a work conference…read moreand had a very nice stay at the Omni, as I usually do when. I stay at Omnis. Check-in/out was very easy, my room was clean, nice and spacious, with a beautiful view. The bar and pool area is huge and so much fun! We all had a blast and really enjoyed each others company down at the pool bar. If I had one thing to note I wished were better, most of the nights there was only 1 bartender at the pool bar, and with our large conference and also probably other guests out there, it was hard to get service. But that guy was working amazingly so it wasn't him, he just couldn't be in multiple places at once! Was pleasantly surprised at how much of a hit the lay river was with us, but we had a blast! Lastly, the party that was put together by the staff was 10/10! Really do appreciate all the hardwork and how much fun we had! Wish I'd thought to take pictures, but I guess I was too busy enjoying myself!

Came to Margaritaville for a fun weekend to get away ! Cute…read moreresort to spend away in the middle of Orlando , with enough pools and space to enjoy your time in the resort. Wished there was more options of restaurants and more activities within the resort .

The family and I stayed two nights at this hotel, but unfortunately, it fell far short of 4-star…read morestandards. On our first morning, there was no hot water in the shower. After letting it run for over 30 minutes (as suggested by the front desk), we still had only cold water and ended up taking cold showers. When we returned later that day, the front desk claimed we just needed to "tweak" the faucet. Maintenance eventually confirmed a serious design flaw from the original construction: the hot and cold lines are reversed. Turning the handle to full hot delivers cold water, while hot water only appears when the handle is barely turned on -- completely counterintuitive compared to every other shower in the world. Suggestions to fix this: 1) Notify guests at check-in about affected rooms 2) Install clear, waterproof instructions in the shower 3) Ultimately, repair or replace the faulty system 4) Fire the hotel manager who allows this flawed system to be used by guest. Checkout was equally frustrating. Their new software caused multiple billing errors, including triple-charging state tax per night. Double-check your bill carefully. On the positive side, (and it pains me to say it) the hotel is very clean and the staff are genuinely friendly -- especially Jose at the outdoor bar. As an international pilot who stays in hotels worldwide, I won't be returning to this one.

We recently stayed at Disney's Caribbean Beach Resort and overall had a really enjoyable…read moreexperience--it ended up being a great choice for our trip. There's a lot to love about this resort. The jogging trail and overall scenery are genuinely beautiful and make it feel like a relaxing escape after long park days. The freestyle soda machines were a nice perk, and the food quality exceeded expectations--it felt thoughtfully prepared rather than typical cafeteria-style resort food. Our room was very clean, which always makes a big difference, and the variety of transportation options to the parks was convenient and flexible. For what we paid, the value felt fair, especially considering the amenities. The pool area was also a highlight, and throughout our stay, the employees were consistently professional and helpful. The on-site laundry room was another underrated bonus--it made it easy to head home without a pile of laundry waiting. That said, there were a few drawbacks. We did notice gnats occasionally making their way into the room, which was frustrating. Transportation to Magic Kingdom in particular was inconsistent--the bus took a long time and caused us to miss early entry one morning. One bus driver interaction also stood out, as we were repeatedly corrected about our stroller not being "fully folded" (even though it was), along with strict direction on where we could stand or sit. Additionally, depending on your room location, the walk to Centertown Market can be quite long and inconvenient. The resort is also a bit far from any off-property convenience stores if you need to grab last-minute items, and the lack of a fitness center may be a downside for some guests. Overall, despite a few inconveniences, this was a fun and enjoyable place to stay. The positives definitely outweighed the negatives, and I would recommend it--and would stay here again.

This was the first Disney property we ever stayed in as a couple with kids. We chose it because the…read moretheme seemed interesting for our oldest son and it was promoted as a mid tier resort. When a vacation room has a door that faces the outside of the property I defined that as a motel and so that perception was immediately disappointing. We also experienced a lot of bugs coming in and out of the room and since you weren't in an interior space, traditional to a hotel, it contributed to having to walk through them. The resort is big in the pool area was nice. Getting from our room to the common area with food and gift shops seemed quite a distance, especially for us with a younger family. Travel to and from the park was convenient, although like any resort, very busy during peak times. Having visited other Disney resorts and resorts outside of the park, we would no longer choose to stay at the Caribbean beach resort.

I had an excellent experience at the Ritz-Carlton. The hotel was exceptional, and the staff was…read moreincredibly friendly, professional, and accommodating throughout my stay. I experienced a small issue with my Bonvoy account, and Robert Madison immediately stepped in to assist. He handled everything professionally and courteously, making the process smooth and stress-free. When my business in Orlando was unexpectedly extended, I needed to add an extra night to my stay. Once again, Robert Madison made the arrangement effortless and ensured I could remain in the same room without any inconvenience. Robert Madison truly exemplified the level of service and hospitality that the Ritz-Carlton is known for. His outstanding customer service is a major reason I will choose to stay here again in the future. Thank you for such a wonderful experience.

What is not to love about the Ritz? Service is always above and beyond. We were here over the…read moreThanksgiving holiday and had no trouble finding a spot by the pool to relax every day. The servers were always really nice and attentive and made sure we had towels and the works. We also love that the pool here is heated as it does get windy and chilly in November in Orlando, believe it or not. The pool side menu was also great as they had a variety of stuff like chicken fingers, burgers, chips and salsa/queso. Overall, our stay was 10/10 no notes.