Cyril & Dayne has an amazing selection of glasses, and the owners are incredibly friendly and helpful. I have had the same pair of glasses for way too long and was feeling like I needed some help shaking things up a bit. When I walked in, I think one of the owners sensed this and came over to offer some assistance. They have a large selection of frames on display, but they have many more in the back. I basically had no idea what I was looking for, so he brought out a variety for me to try. I'm glad he helped because I ended up with a pair of frames that I love but never would have thought to try on. Will definitely be back for some new sunglasses soon! read more

Returned with my wife's Gucci glasses, that she loved. Asked if you could do her lenses in these frames, but sunglasses. The answer was YES! Week later I got the frames and my wife loved loved them!! Thanks guys see you soon read more

We have been coming to this elegant shop for over 10 years. The extensive and unique selection of custom eyewear along with excellent service is what will keep us coming back for many more. read more

I've been buying my eye glasses here for many years. The selection is amazing. Whether you're looking for conservative tortoiseshell or an Iris Apfel vibe or something uniquely you, you're likely to find it in this well curated shop. The quality is top-notch with frames sourced in Europe. Prices are reasonable, and the service is great. All reasons why they're my go-to--and I've been wearing glasses since third grade. read more

The best people and the best selection of frames. I would not go anyplace else. Have been going there for years never a complaint.

Did some research to purchase a new pair of glasses. Found this store in Great Barrington and decided to give them a try. The minute I walked into the store I felt extremely uncomfortable due to the very unfriendly welcome. It was like pulling teeth to get the person working there to show me glasses that might work for my needs. I always like unique glasses, that was what brought me into the store in the first place. The lack of customer service and the uncomfortable atmosphere is what forced me to run out. Look elsewhere and don't waste your time. This store isn't worth the drive. read more

Fabulous eye wear for the fabulous crowd on Main St in Great Barrington that wants to be Manhattan so bad. You may think you're in Manhattan dressed like you're from rural GB when the owner scowls at you while begrudgingly bringing you out eyeglasses to try (hey, what about all the ones displayed around the store?) and even sneeringly asking me: don't you ever wear eye makeup? After I bought two pairs and spent over $1,200 he warmed up to the level of some-of-the-chill-off and became almost, but not quite, civil. Who needs this, one might ask? Indeed. Obviously they have a clientele since they're still in business -- maybe there are plenty o' masochistic gay men who enjoy this treatment from this gay couple. (I'm a woman, so don't get pissed -- I have gay male friends.) In the end I must give them 4 stars because I liked my eyeglasses quite a lot -- they're unusual -- and have received many compliments on them. Then the noseholder piece broke when I was out of town and I went to an optician who replaced them and told me the ones on my glasses initially were universal and not fitted to me or the frames. And in fact the frame pieces (to the ear) were too small for my head. Indeed. Didn't hear that from C&D before they were writing up the $700+ sale. I tried to go back for new eyeglasses a couple weeks ago but the store was closed. For a week, a piece of paper on the locked front door said. Huh, and I drove a distance too and there was no notice on their website that they had in fact left town for one week and closed the store. That just kinda fits their attitude towards customers: come in and spend money if you insist. But don't expect us to act like we like what we're doing or, for that matter, you. read more

Cyril & Dayne - Eyewear & Opticians Near Me - Great Barrington, Massachusetts

I have never been so insulted and felt so unwanted as a customer. From the moment I walked into the store, it was nothing but arrogance and unhelpfulness. Stay far, far away. read more

Beautiful eyewear! We went in to buy frames today but the owner would not help us. We were told that since we had been in before and took up his time without making a purchase that he did not want to spend the time with us. He also said that until we came back with the script in hand he would not answer any questions we had. It was shocking and hurtful especially since we are locals. read more

RUDE RUDE RUDE Rudest staff I have ever encountered. I will NOT be back. I went in and asked for a very simple pin repair on a pair of very expensive designer sunglasses. The surly looking man at the desk did not greet me, did not make eye contact with me, put his palm out for the glasses, disappeared into the back room to fix them (I presume, seeing as I was not offered any kind of verbal reply to my request), returned with them repaired and barked at me that it would be $5. He didn't tell me first if there would be a charge, so I had to go retrieve my wallet from my car, and he looked disgusted that I had deigned to ask him for help with the glasses in the first place, indeed he looked disgusted by my existence and presence. Don't go here, don't give them your business, just avoid. read more

Been in twice (a year apart) ready to purchase sunglasses but both times the owners paid no attention to me- even when I was trying to ask questions like how much the sunglasses were. I asked specifically for help in choosing a pair the second time and went completely ignored. Both times I had the sunglasses in my hand ready with my credit card but could not get the owners attention either from his computer or a customer who came in after me, though it was apparent I was waiting for a while to be rung up. From what I have heard this treatment is not exclusive to me, so unfortunately I will be purchasing my eyewear elsewhere. I'm not sure why they don't want my business but I won't push it if that's the case. I also need a pair of prescription glasses and the location is convenient but why even try? read more

Nice looking store w/ fabulous , hip selection. That's where the accolades stop. Having over 40 years of retail experience, my partner was appalled at the merchant's apathy and rudeness....totally inexcusable! read more

Where do I start with this establishment. . . I guess from the beginning. Which was from the moment I walked in the door. I have never never in my life experienced such deplorable customer service. I was essentially ignored, and when i asked for assistance regarding my extremely high end Versace glasses was met with a condescending rude impatient attitude from the gentleman behind the counter, who apparently really didn't want to have to be dragged away from his computer screen for something as petty as say A CUSTOMER! After about three minutes of hearing his obnoxious voice explaining to me why he couldn't or wouldn't help me I walked out. A heads up to all who visit great barrington avoid avoid avoid this dump! read more

Was waking by and went in because my glasses were bothering me to ask for a quick adjust on my frames. Nice selection. Won't go back. Not a warm welcoming atmosphere. Reluctant to help me so I just left. read more

The best eyewear selection between Boston and New York. Have been going them from when they first opened a shop in Chatham, NY. This is a shop for people who view glasses as part of their personalities, not for people looking for adjustment to their Walgreens readers. Cyril and Dayne know what looks good on people based on their features and based on what they learn about you when they share different options. Also, while they look expensive many of their frames are quite reasonable. I have a difficult prescription, which has gotten more complicated over the years I've shopped here: my lenses are always spot on. And, if for some reason they aren't or perhaps I was a bit careless with my glasses, they replaced my lenses or fixed my frames without hesitation. Don't come into the shop expecting a free adjustment just because you were bored strolling the main drag. Go to the shop to get the most appropriate glasses for you that look and fit great! A follow-up based on the person w the Versace glasses. Heads up they may be stamped that they are made in Italy, but those frames are mass produced in China. You can't fix someone else's problems. read more

At any given time whether I have walked in the front door interested in product they have I have gotten little to no greeting, rude service, and just general feeling of no respect.. and this is not including calling the business where I receive a rude hello, with little to no help, leading up to a phone hanging up..1star read more

We were recommended to this store by our hair stylist in Hudson. We were looking for unique frames, and that is exactly what this boutique provides. Initially, my first impression was that Dayne was a bit stand off-ish. When he became available, after introducing myself, and our reasons for driving an hour and a half to the store specifically, I did not experience what others did. They were helpful and had a great sense of style. They knew what to show you. There are hundreds of frames in the back of the store, that are not even on display. Additionally, after working with Dayne for a few minutes, we were handed off to Cyril, Who was an absolute match personality wise. I don't think this was coincidental, and it worked out well. Both proprietors know their stuff and are skilled at finding the right frame for your face and preferences. Warning.. This is not LensCrafters... If you are looking for that experience, do not come here. This is an eyeglass store with very special frames. The costs range from $275 to $575. If you are looking for eyeglass frames that are out of the ordinary and not hum drum fare, this is the place. Worth the look! read more

I live in the Berkshires and am thrilled that I can get such a gorgeous selection of frames. My husband and I are also hard on our glasses. I cannot tell you how many times I have gone back to Cyril & Dayne to fix our frames and they have always been accommodating without batting an eye. read more

Second time I have been in this store, wanted to purchase glasses. I cannot imagine owning a store and being so rude to a customer that wants to purchase glasses as we were treated on Saturday I had to leave and order the frames elsewhere. Seems most customers (that are not friends feel the same way) Shop somewhere else. read more

My husband and I been going Cyrl and Dayne for about 7 years and I cannot say enough good thiings about them, their eyewear and service. First of all, they have an exquisite selection of frames for both sunglasses and general eye glasses. This is an intimate, two man business, with Dayne doing the customer service. He will devote his attention to one person at a time; is patient, friendly and professional. He knows his business and will follow through on your order until it is the perfect prescription and fit. Now, I have seen people come in to browse, interrupt and be quite demanding and rude on occasion. Dayne keeps his focus on the person he is helping and, while never rude to other customers, he professionally expects people to be respectful and wait until he can assist them. This is no Pearl Vision dIscount establishment. Expect to pay handsomely for beautiful eyewear that you will enjoy wearing and getting compliments on for years to come. read more

Cyril and Dayne has the worst customer service I have ever experienced. I purchase almost everything I wear from Main Street shops in Great Barrington because I value excellent customer service and am willing to pay higher prices to support local businesses. I walked in today prepared to pay the couple hundred dollars for wayfarers or something equivalent. When I asked one of the owners about what I wanted, he responded in monosyllabiles in a dismissive tone without looking up from his computer. I tried several more times to engage him, with no success. I was dressed in rather beat up work clothes, so perhaps he assumed that I wouldn't be able to afford anything he was selling, which is no excuse for treating a potential customer poorly. Besides, in Great Barrington, it's not uncommon to see millionaires dressed like blue collar workers. I'm tempted to go back wearing a Rolex and suit to see if I'm relieved differently, but I will never purchase anything from that store. read more

This store has fabulous frames but I'm not sure how to purchase them because no one in that store seems interested in selling them. I have never been treated so rudely in a retail store EVER! Just a brief example...when I asked for help in choosing a frame, the salesman, while not even bothering take his nose out of his computer screen, told me "The frames are on the wall." and gestured to the wall. Thanks for that! read more

Whatever you do, avoid this "store" (if you could call it that). The arrogance, snobbery, rudeness, and literal disdain that these people transmit to anyone unfortunate enough to enter is outrageous. As a resident of the Berkshires, I am embarrassed that this store exists in Great Barrington--a town that prides itself on being progressive and welcoming. If you think we're exaggerating, give it a whirl. Other GB store owners told us they knew how awful the behavior was in this shop and said they rely on their wholesale and simply don't need to actually sell anything in their retail store... What? Why have a store? We told them we both needed glasses and they literally ignored us until, after looking at each other, we bailed. EW! read more

Four stars because the selection of wonderful frames outweighs the cranky service. I just proved to myself how important aesthetics are to me that I'd put up with such snottiness to get the look I want. read more

I'm impressed you got someone to argue with you.....I couldn't get him to lift his head from the computer....I eventually got a grunt that the frames are on the shelves! read more

I recently moved to the Great Barrington area and purchased more than one pair of glasses from this fabulous store. The owner was patient and showed me as many frames as I required before making a decision. I'm ready for a pair of sunglasses and will go back for their able help and fabulous selection. read more

I could not appreciate the selection of glasses because I was too appalled by the horrible attitude of the owner. No service. No kindness. HORRIBLE. I don't give money to rude people. So much for giving money to a local business! read more