They bought my 2008 Jeep Patriot for junk for $300 and will not give me a receipt. They did not…read morecomplete the title transfer. They Won't even fill out information required on the back of the title. I've call and spoke to them several times and emailed them several times but they still won't. I need to take this off my insurance so I don't pay insurance for I car I no longer have but they won't take care of what they are supposed to do. I need a receipt and the title in their name and the title transferred and notarized. This is very unprofessional and possibly illegal.

They were at my house when they said they would be, the whole transaction took about 10 minutes and…read morethe men were friendly. I would recommend them to anybody needing to get rid of an old car!

This was, without question, the worst experience I have had with this establishment. Over the past…read morecouple of years, I have noticed increasing concerns regarding integrity, but this most recent visit has completely damaged the relationship. The most troubling issues were the complete lack of communication, accountability, and basic care or consideration for the customer. Your business exists because of the service you provide--services that can easily be completed by many other shops in the Dayton Metro area. This experience made it clear that this establishment prioritizes its bottom line over its customers. Following an oil change, I was informed of a concern that required additional service. I had to call multiple times just to receive follow-up on a recommendation that your service department identified. After finally reaching an agreement, I was told the repair would take approximately 8 hours. We agreed that my vehicle would be dropped off on Tuesday (with Thursday, January 1 being a holiday, which was completely understandable). I dropped my vehicle off early, on Monday evening, ahead of the agreed date. It was also clearly communicated--and confirmed--that if my vehicle was not completed on time, I would be provided transportation for my wife the following week. Tuesday passed. Wednesday passed. Friday passed. By Monday evening at 5:40 p.m., I had still received zero communication. I called the service department and was placed on hold for 18 minutes. When I finally spoke with someone, I was given a series of excuses: the holiday, the mechanic becoming ill, partial work being done over the weekend, and that the job was "about 60% complete." When I asked about the agreed-upon transportation, I was told, "I'm not sure what you want me to do--we're about to close." After reminding the representative that I was told transportation would be provided, I was met with frustration and comments about how long he had been working that day. This response was unacceptable--especially considering I had been awake since 3:30 a.m. for work myself. Eventually, I was provided a vehicle with obvious suspension issues. I did not complain and simply moved forward. The following Tuesday passed with no update at all, despite being told this was an 8-hour job that was already 60% complete over a week earlier. By Wednesday afternoon, still having received no communication, I came in person to inquire. Neither owner was present, and when we went to the service department, my vehicle conveniently was suddenly "ready for pickup." What I expressed then--and what remains my core concern--is this: As a customer, I am not allowed to pay when I feel like it, nor can I be even one cent short on payment. So how is it acceptable for the company to deliver service whenever it feels like it, with no communication, no accountability, and no regard for the customer's time? The answer seems clear: because you can--and because the message being sent is that if a customer doesn't like it, they don't have to return. Unfortunately, that message has been received loud and clear.

Great Service Department, fixed a hard problem that others had not been able to find the cause…read more Would highly recommend!

Very friendly staff, they helped me find the right car for me in my price range. They also helped…read moreme find the parts I need for my old car. Highly recommend if you want a bang for your buck!!

Beware of this place!!! They won't pay you! I sold a car to them in October, 2022 it is now…read moreFebruary, 2023. I've spoken to the receptionist Rhonda plenty of times and it's always the same thing "I've told him and he hasn't gotten to it" this has gone on for months. The owner, Ali is apparently never there so if you hope to get your money you better catch him the once in the blue Moon he is there. Sell your car elsewhere!!

This is my preferred Mazda location even though it's an hour away from me. It's a nice and updated…read morelocation. They have a large waiting area with plenty of drinks and snacks. Juli has helped us multiple times. Both my mother's used GMC Acadia and my used CX-5. She's always super nice and helpful. If she isn't able to answer a question she'll check for you. Brayden is great with financing and walks you through the entire process. He answered plenty of questions in the days leading up to my purchase of a used car on the lot. Highly recommend!

Apparently they didn't want to sell me a car. Walked around their lot for a while looking and was…read morecompletely ignored. I'll go buy elsewhere I guess.

I was able to drop in without an appointment for a rear window wiper blade. I was in and out in…read moreabout 20 minutes. Staff were courteous and professional.

I took my CRV in for routine maintenance and a few minor warranty items. Dan B, did a great job at…read moreexplaining things. He was very kind and knowledgeable. Thanks for finding a oil change coupon. Doug F

Salesman Randy is very easy to deal with and makes buying or leasing a good experience.read more

Horrible place to buy a car will refuse warranty work. When you say you will do it your self, they…read moresay it will void the whole warranty. I will not be buying any more Hondas from them sadly

I bought a minivan and a truck here over the last handful of years. They have some pretty good…read moreprices. Was having problems with the tires in the minivan. Popped over and they looked at it in essentially no time and repaired them both. I only knew of one of them, but they figured out what was wrong with two of them. It was quick repair with very little turnaround. I'm so glad to have a small town dealer that I can really trust. They take very good care of me. They take good care of me Long after I bought the cars.

My family (wife, son, daughter and myself) have purchased vehicles from Independent since around…read more1975, probably close to 10 vehicles and a truck. We have never had a bad experience with them. The only reason we go back is to trade into something newer. The father owned the business back then, but the sons worked there as well. They now own and operate the business. Their father taught them well. We have looked at vehicles at other dealers but always come back to Independent because of their honesty, integrity, and prices. I very highly recommend them and if you're in need of a vehicle from people you can trust, check them out. No, I'm not related to them either, just a long-time satisfied customer.

We are very dissatisfied with the way that our vehicle service was handled. After keeping our…read morevehicle for two days and completing a diagnostic, we were called with the results and what was owed for the repairs. We okayed the repairs and once completed, we picked up the vehicle. While driving it we noticed that there was a smell of antifreeze, we decided to drive a few more days thinking that the antifreeze would burn off. It didn't, so we called Evans Chrysler Jeep Dodge and let them know what we discovered. They told us to drop the vehicle back off, which we did. After an inspection of the vehicle, that contacted us stated that there was an additional $3,000.00 in repairs that were needed. This is not only an unexpected cost but also a significant inconvenience due to the extra time. I want to know how was these other repairs not discovered during the initial service? I expected some form of discount or adjustment to compensate for this poor service. They did offer a discount of 10%, but I feel that is unacceptable and I feel that we should not have to pay for the diagnostic, since it clearly did not locate the issue. I will go back or refer anyone to Evans Chrysler Jeep Dodge in Dayton, Ohio. And not only is the customer service at the dealership bad, but the customer service is not any better. There is a language barrier, they are very rude and talk over you. After asking for a supervisor several times, they transferred me to a receptionist who then transferred to "a" dealership, not even the one that has my vehicle. I can't say how disappointed I am with the level of customer service I've received. This experience has been extremely frustrating and not what I expected.

Worst experience ever. After having purchased a low mileage, Chrysler Pacifica from a different…read morelocal dealership, we went to this location and bought an extended warranty and had our regularly scheduled service done there. This summer we discovered some hood corrosion and so in October when I went for an oil change it was brought to the attention of the service advisor who told us it was covered under the extended warranty that we had. He mentioned it would take several weeks to hear back and we would be contacted. so in December I decided to follow up. I spoke to the service manager at that time who informed me that it had been written in, but that the official process to Chrysler had never been completed. He assured me he would now follow up personally, and make contact with Chrysler and get back with us. Over the following months, I called and left three messages and never got a return call. As the owners manual suggests, I then called the general manager. In March when we talked, the general manager informed me that they would not help me in this matter. He said they do not do Chrysler corrosion claims and I would have to find help elsewhere. Wow Not only was he rude abrupt and displayed a complete lack of care empathy or concern about my experience. He abruptly said bye and hung up on me. What a horrible experience I've had at this dealership. I experienced the Chrysler rust and corrosion nightmares of the early 1980s and I'm having flashbacks.

We had an excellent car-buying experience at White-Allen Chevy with Victor Rubio. They transferred…read morethe car we wanted from an out-of-town dealership and beat the "best price" of another local Chevy dealership by $300/mo.

This place is a joke took my Ford Edge in to get an axle fixed, Jerry told me and my husband there…read morewas nothing wrong with the axle and that I owe them $200 dollars. Until I told them that I go to the dealer and get regular oil changes and that they have told me three time the axle was torn and it had torn to the point that it was leaking oil and it had been documented. Then all of a sudden a claim popped up with Car Shield don't believe they wanted to deal with them particularly. Was told that car shield really don't pay for much so he quoted me a price of $435 dollars I would be responsible for then go to get the car they tell me it will be $575 dollars for lugz that was rusted when my husband just changed them not even three months prior. They flat out lied about the axle not having anything wrong then tried to over charge me for something they did will not ever take my car back to them. BEWARE

Highly recommend, we just bought our second car from Astevans and will return again. I've referred…read moreanyone I know looking for a car to them. Great people, answered our questions, went over different aspects of the car with us, and were pleasant to deal with. Thank you Jeremiah and team!

CHEATERS. DO NOT TRUST JEREMIAH OR HIS SHOP…read more He LIED about the functioning of the vehicle. He LIED about the title of the vehicle. He CHEATED me with the title. He has NO REGARD for customers or their time. He has a TEENAGER in his office who has no respect and does not know how to spell or do his job. DO NOT TRUST him.