We are very dissatisfied with the way that our vehicle service was handled. After keeping our vehicle for two days and completing a diagnostic, we were called with the results and what was owed for the repairs. We okayed the repairs and once completed, we picked up the vehicle. While driving it we noticed that there was a smell of antifreeze, we decided to drive a few more days thinking that the antifreeze would burn off. It didn't, so we called Evans Chrysler Jeep Dodge and let them know what we discovered. They told us to drop the vehicle back off, which we did. After an inspection of the vehicle, that contacted us stated that there was an additional $3,000.00 in repairs that were needed. This is not only an unexpected cost but also a significant inconvenience due to the extra time. I want to know how was these other repairs not discovered during the initial service? I expected some form of discount or adjustment to compensate for this poor service. They did offer a discount of 10%, but I feel that is unacceptable and I feel that we should not have to pay for the diagnostic, since it clearly did not locate the issue. I will go back or refer anyone to Evans Chrysler Jeep Dodge in Dayton, Ohio. And not only is the customer service at the dealership bad, but the customer service is not any better. There is a language barrier, they are very rude and talk over you. After asking for a supervisor several times, they transferred me to a receptionist who then transferred to "a" dealership, not even the one that has my vehicle. I can't say how disappointed I am with the level of customer service I've received. This experience has been extremely frustrating and not what I expected. read more

Worst experience ever. After having purchased a low mileage, Chrysler Pacifica from a different local dealership, we went to this location and bought an extended warranty and had our regularly scheduled service done there. This summer we discovered some hood corrosion and so in October when I went for an oil change it was brought to the attention of the service advisor who told us it was covered under the extended warranty that we had. He mentioned it would take several weeks to hear back and we would be contacted. so in December I decided to follow up. I spoke to the service manager at that time who informed me that it had been written in, but that the official process to Chrysler had never been completed. He assured me he would now follow up personally, and make contact with Chrysler and get back with us. Over the following months, I called and left three messages and never got a return call. As the owners manual suggests, I then called the general manager. In March when we talked, the general manager informed me that they would not help me in this matter. He said they do not do Chrysler corrosion claims and I would have to find help elsewhere. Wow Not only was he rude abrupt and displayed a complete lack of care empathy or concern about my experience. He abruptly said bye and hung up on me. What a horrible experience I've had at this dealership. I experienced the Chrysler rust and corrosion nightmares of the early 1980s and I'm having flashbacks. read more

Went here for a MOJO jeep meet up. Great turnout! The line to "ride along" the course took way longer than it should've. But the employees were all super friendly and knowledgeable. It was nice that they provided pizza and drinks! I had fun driving my Gladiator on the course. read more

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They practice "forced-dealer financing" despite my credit union approving them as a TrueCar certified dealer. Many add-on's (e.g., accessories, warranty) to get them back to MSRP because "they were losing money" on the deal if they used my bank's funding. read more

I STRONGLY discourage anyone from patronizing this business. My car was recently vandalized while in their care and they completely shirked any responsibility they had towards my car. Their lackadaisical reaction and the details of the damage looks eerily to be an inside job. I have records of a few police calls for car theft from this place in the past year. However, there was no warning or message of caution from this business when I handed over my keys and trust. Their disappointing response was to tell me to "just file a claim on my insurance". This inept reply meant that I would not only be paying a deductible but I would experience increased insurance rates. As a place that fixes cars, they had several options at their disposal that they never even suggested or explored. Even offering to split costs or cover some costs would've been better than what they put forth: absolutely nothing. The definition of good customer service isn't being friendly. It's about how you respond to challenges. Evans Arena fell woefully short. They fumbled what should've been a quick and easy resolution on their part. Never mind that car dealerships have insurance for situations like this. I'm so frustrated with their incompetence that I, with no auto body experience, would try to fix your car before I recommend this place. I have reached out to the General Manager, Ed Bressler, who has made it crystal clear they aren't going to do anything to remedy this situation or make good on the severe damage done to my vehicle while in their care. Just because you can avoid culpability for something, it doesn't mean you should. As a dealership, you want to make money and assume no responsibility for it. Needless to say, I will NEVER give this place my business ever again. read more

I'd give a 0 if I could. I made an appointment 3 weeks ago to bring my Dodge Ram Truck in for recall work. I arrive today, and the service employee advised "I was going to call you" . . . they apparently got bought out and said they could not do any warranty work or recall work until they received "new codes". I had to arrange for my dad to meet me there early in the morning to take me to work, and they could not take the time to call the day before to advise they could not accommodate me. Extremely poor customer service. I made an appointment with another dealer who stated there was no reason they could not have still completed the work, and submitted the paperwork later. I guess I dodged a bullet. If they do not care about doing the right thing, I do not want them working on my Truck read more

This place is a SAD excuse for a dealership! They have had so many "thefts" out of clients cars and they refuse to cover it. Their work is shoddy and customer service is....... terrible. NEVER BUY FROM THERE OR TAKE YOUR CARS THERE FOR REPAIRS. You will regret it! read more

If I could give this review zero stars I would. I went in for a simple oil change which I had scheduled a head of time and got there 10 minutes early for. There was one person ahead of me in the service department. I've been waiting for over 50 minutes when someone comes back to tell me " We have bad news....we forgot your car was here for an oil change ( never mind I had parked it in the MIDDLE of the service department). We can get to that right now for you" so total time for me to wait for a scheduled oil change was over an hour and a half. I finally had to ask where my car was and lady just hands me the paper work and leaves. No sorry I messed up and made you sit here for ever. Never again will I go here. read more

Uses typical slimy used car salesmen tactics on PAST customers. Evans Arena called me and told me they were interested in my Durango I purchased from them a few years ago and that they are offering 5k over KBB pricing DUE TO LOW INVENTORY so I scheduled an appointment. LIE! They low ball offer you, did not acknowledge the 5k over KBB offer and when I mentioned this I was told "We have no control over what the ladies tell you when they call". Used Car Manager Michael is unprofessional and rude. After I called them out on their sleaze ball tactics and asked for my keys back so I could leave, Michael proceeded to tell me to "Have a blessed day" in the most sarcastic way possible to be RUDE! DO NOT DO BUSINESS HERE, THIS IS HOW THEY TREAT THEIR PAST CUSTOMERS! ABSOLUTE JOKE AND LACK OF PROFESSIONALISM. read more

I have bought several vehicles from this dealership always get great service and great people my sales rep Aaron was very straightforward and personable to help me they been over backwards to get me into the vehicle I wanted in a reasonable price range for both of us read more

Update: It's early-July and my BMW is still NOT repaired correctly by the Evans Motors group. Car will be towed to a local shop today to find out exactly what the BMW "experts" cannot root cause analyze. PLEASE heed this warning about having your autos serviced by this joke of a business. Paul Wysong Vice President Continental Inc. read more

I had a poor experience trying to buy a new Jeep at Arena. The staff was indiffernt and at times seemed rude. I complete their on-line questions and set up and appointment. During the appointment I realized answering the on-line questions were a waste of time. They said they would have the new Jeep I wanted to buy ready to test drive when I arrived. Nothing could have been further from the truth. My advice is do not waste your time with internet sales with this company. After and hour they brought the Jeep I wanted to test drive to the front of the building. They explained all of features which was nice. I really liked the Jeep. When I tried to start the car for the test drive it would not start. "This was a brand new car". I told them I did not feel good about my experience and left. The bad part is I really wanted to buy the Jeep but it was not meant to be. read more

I had communicated with this dealer on the " internet price" of $15,289. Contact person encouraged us to come over on Saturday for the "Slasher Sale" when we got there was told the Internet person was not in sales, but she was very helpful and personable. We asked the real sales person about the price, after 20 - 25 minutes she came back with a "slasher sale " of $15,900. So a slasher sale ups the price? I think this dealership is just like the old days. Get what $ you can by any means and to hell with the reputation. Btw over the years I've tried buying from here before and it's always ended with a bad experience. Ever the optimist I thought I would give them a chance to get my business. Don't believe their super hype on their commercials on tv, they are not sincere or to be trusted. I would not recommend this place for the purchase of a vehicle. read more

I am a US Military member that just got back from overseas. I got my car stolen at gun point. The car was recovered and I brought it to Evans Arena in Shiloh Springs since they are the only ones around here that do Mopar Certified parts. My car needed; -Interior Detailed because the thiefs smoked drugs inside my car and left tons of it -Refurbished wheels -Side driver mirror -Rearview mirror -New key -Engine Checked After three plus weeks and money out of my pocket on rentals cars since they went over their own deadlines; -My car never shampooed, there are still left overs of drugs, panels never cleaned. They only vacuum it. Still smells bad inside. Total $125 - My wheels never got taken care of, i had to go and find my own way to get them fixed - There are still parts missing on the inside they never checked on - They had to polish my car because they scratched it, the thieves actually treated my car better than the dealership Worst experience with a Service Department I have ever had, this is the treatment a soldier gets back home from protecting the homeland. If you are a soldier I do not recommend you go to Evans Motorworks or Arena, they dont treat us with respect at all. read more

Service shop took our Jeep apart trying to find the problem. Told us that we were up to $500 prior to doing any of the actual repairs. When we told them we decided not to have them to the repairs, they added on another $400 to put the car back together again. That additional cost was never even hinted at until we refused to go further, then it was added on almost as a way to ransom our car back to us still in an unusable state. Highly recommend looking elsewhere for service. read more

Doing business with this company has been the WORST experience of my life. I have never had a dealership make me return not once but twice because they "forgot" to have me sign another paper. Which one was my gap insurance. If i would have been in an accident i would have been screwed! When I went back the first time the finance guy goes, "oh you'll have to resign these papers, I forgot to mark that your car was a rental" Are you kidding me?!? I was NEVER disclosed that information! And yes, I did ask not once but twice for the carfax (which they refused to give me) and when I asked why they were trying to get rid of it, the sales rep made this big long excuse about how they've had it too long. There was NOTHING said about it being a rental until I signed all the papers and had it for four days! I just bought the carfax because I'm so frustrated with the entire situation, and I found that the car has been in not one but TWO WRECKS! NO WONDER THEY REFUSED TO GIVE ME THE CARFAX!! Apparently I'm too trusting of a person, in which they screwed me over royally. I HIGHLY DISAPPROVE OF HOW THIS COMPANY CONDUCTS BUSINESS AND I AM/WILL TELL EVERYONE I KNOW ABOUT THIS AWFUL EXPERIENCE. If you're considering buying from this shady place, RUN! RUN AS FAST AS YOU POSSIBLY CAN! read more

By far the worst dealership I've ever dealt with. Took my truck in to get the back window fixed under warranty. The truck had 34,000 miles so it was under the 36,000 miles for the warranty. They took pictures of the back window damage and said they were sending it to Chrysler for the warranty. A month goes by and I hear nothing from the dealer so I call to check on the process. They proceed to tell me that they are waiting on Chrysler to approve it. OK cool no problem, another month goes by and still nothing from the dealer. I call back and ask again and get the same answer. So I call Chrysler direct and ask them the status of the warranty claim. They tell me that nothing has ever been filed with them. I call the dealer back and tell them and they say well it just must not have gone through for some reason. They told me to come back so they can take more pictures and resend it. OK whatever so I did. A month goes by and still nothing so I call Chrysler again to see if anything was ever sent to them and they say there is nothing ever sent to them about a warranty claim on my truck. Chrysler says that they will contact the dealer to see what is going on. They call me back and say that the dealer told them that I never took my truck to them about a warranty claim. WTF I've been waiting 4 months to get this window fixed and the whole time the dealer never even attempted to fix it and lied straight to my face the whole time about even sending the paperwork in to even get fixed. So now after driving the truck for 5 months waiting for the dealership to give me some kind of response the truck is over the warranty limit. Now I can't even take it to another dealer to get fixed and I'm basically screwed over by this dealer. This is by far the worst dealership I have ever come across in my entire life. I would highly recommend everybody to never do business with them. HORRIBLE read more

My 3-4 day repair at Evans body shop ended up taking a little over two weeks. When I got the car back I was not pleased with the quality of repairs, and the car was not clean. Throughout the process there was no communication on part of the shop, and everytime I called I was told it would be a few more days. read more

Evan's lists an internet price for their vehicles, however if you bring your own financing or want to pay cash, they will NOT honor the internet price shown. They will raise the price by at least 3%. Very shady if you ask me. read more

If I could give this car dealership zero stars I would! This was the worst experience I have ever had trying to buy a car! When I first contacted them I was using the app CarGurus. There respond was super quick! They called me and told me they had 4 dodge drango a that that tree where in the price range I was looking for. So I made an appointment to go in and take a look at them. They told me they would have all of them pulled up front and ready for me to look at seams how this dealer was over an hour and a half away from my house. They also told me they would be able to offer me much more then Kelly blue book on my trade in. Which was one of the big reasons I was willing to drive that far. But when I got there it was a completely different story. Nothing was pulled out front. And the people inside didn't even know I was coming! None of my trade in info I have them was in the computer. And worst off all they only had one of the vehicles that I was interested in buying not 4! And worst of all it was out of my price range and they just got it in on trade so they didn't even have it when I made my appointment! Not to mention it was all torn apart in the garage because it needed work before it was able to sell. On top of all of that they most definitely where not able to even give me the Kelly blue book on what I was trading in!! Then!!!! After a few hours of being there trying to get a good price on the one that they did have my sales man got up got in his car and went home. Leaving me and my wife just sitting there. This is the most crooked backwards place I have ever been to. And it is safe to say that I will never return. And I would encourage anyone who is looking to buy a vehicle to stay far far away from Evans arena in Dayton Ohio. Russell prichard. read more

Never expect service at this dealership. They had our Jeep for a scheduled repair for over two weeks. No calls, no communication unless you reach out to them. $1,200 repair finally completed. 3 weeks later, the same problem occurred. They said it "might be a fuse" this time. The problem started with the same sound / error code as last time. RUN AWAY FROM THIS DEALERSHIP AS FAST AS YOU CAN. read more

My son brought a car from them in july. When we picked up after a week after he brought it the bluetooth was not working we were told to try an update the software and if that did not work call. I started those calls on July 14th I could not get anyone to tell me anything and then by this time my son had a ticking nose in the car so I call and get it into service and ask them to look into getting it fixed since it was an issue the day we pick it up now please be mindful this is two months worth of calls and two weeks of it while they had the car at the dealership for the tick in the engine. I finally get my answer after I find out thursday the car was done with the engine work no one called me back this whole time No matter how many times I asked them to. Went up today to get the car and speak with the use car manger. Yes I yelled I was sick of the run around and I will never take anything to them or tell any one to go up to them. The topper was telling a woman she should use sugar after I had been neing nice about it for 2 months with no one calling me back. Had I been a man like my son he would have never said that. Dodge itself in my next call monday I also had sent a message to the GM of the dealersip. please if you do buy from them make sure everything is working the second you pick it up. if it is not make a note and tell them you will only take it once xyz is fix. If it is a software issue they think tell them to fix it right there and then otherwise they will not fix it and if you are a woman that has a backbone they will tell you to use sugar and you might have got it done ... read more

The rating for this place would be -5 stars. Take all their stars. I had two bad experiences with them, no more. Anyone know a Real Dodge dealer that will be courteous, professional, at least a little compassionate. FYI the businesses on the west side are not respected as businesses. I was told they did not feel comfortable delivering to the area pretty much. I have deliveries coming from way bigger companies than Evans Arena Dodge! Maybe I should have a rally to stop our people from supporting Evans Arena Dodge! Since they are not comfortable coming over here we should not feel comfortable taking our money over there. read more

Went to the Arena due to two of my seat belts not working properly and a problem with a button on my dash. I was told I needed new seat belt parts and a spring for my dash button the cost amount was $680.00 dollars. I was told nothing was covered under my warranty. My Vehicle is less then two years old and purchased from Evans Arena. A couple of days later I took my car to get a 2nd opinion elsewhere. Found out I did not need new parts for the seat belts was just twisted from the inside which caused to not work properly....needless to say I was able to get everything fixed for $70.00. I will never take my car there ever again. I miss the old Auto tech and am not happy with the new management there at all. read more

I wish I could give five stars for this place as my experience purchasing the vehicle was great it was the after purchase I had issues with! Brandon was able to resolve these issues. read more

I totally agree with comment Reb B. made. I bought a used Dodge Charger from Arena and think it is the best car I ever owned. HOWEVER, their service and follow up on my calls after the sale have been the worst I ever experienced. Also agree that Ian Cox is the worst person I've ever dealt with in any business!! As Reb says, he never returns calls. Also, I feel he lied to me about the extended warranty he sold me at the time of sale. He had two I could buy- the basic one only for engine and powertrain, and the best one which he said covered everything bumper to bumper. What a lie!! Evans was closed for a period due to tornado damage. I needed an oil change so I took my car to Erwin in Troy. It was during that time I discovered that Ian had lied to me. I took my warranty with me because the back lighting panel had some lights that were burned out & I wanted this fixed. I was told my warranty didn't cover this, that this was an aftermarket warranty, and that I needed a Chrysler warranty to cover everything (my cost would have been $750!!!). I got the details and a price from Erwin for the Chrysler warranty and plan to not only purchase that warranty but also do all required service with them in the future. REASON: Evans staff are all talk and no action!! I called several times to attempt to talk with Ian, but he doesn't return calls. I also discussed this several times with the person answering the call. I was referred to the service manager who said she'd send a note to both Ian and the manager above him. That call was made on 8/20/2019 and since I didn't receive any calls back, I called again today. I told them the least they could do is to call me back and acknowledge they were working on my problem. I ALSO ASKED IF IAN WAS STILL ALIVE SINCE I COULDN'T GET A RESPONSE BACK FROM HIM (note that I never got to talk with Ian but just got his voice mail). My next step will be to call the Better Business Bureau, and the last step will be to do all future business with Erwin Chrysler. I'm extremely unhappy with Evans and don't recommend anybody buy or service with them. Tim Holmen read more

My brother and I purchased a used car from these people and since I had better credit and agreed to co-sign, they did not want to put his name on the title. The car was for him in his possession and he's making payments but it is now going on 2 months trying to get title straightend out so he can purchase tags but they are giving us the run around and told it was the salesman fault who was not honest from the start and that he is some kind of traveling salesman. We are both frustrated and wish we had gone somewhere else! read more